iKier Omdömen 

Order was intransparent concerning pricing in € and $. Delivery was delayed. Laser doesn't work. Live chat reacts days later. Instructions and manuals provided no information I needed.
I still want to send it back within the 14 days, they asked me for more pictures and videos.

Excellent equipment!!!!!. The results are great

I am excited! I had bought a new laser head for the K 1. However, this was defective because the 48 watts of power were not available. He was replaced without hesitation. The corresponding connection cable was also supplied. For me, that's more than 5 stars.

Le service après-vente est très compétent et réactif.
Ce que j'ai apprécié également, c'est qu'ils écrivaient en Français.
Merci beaucoup pour ce que vous avez fait.
Bien cordialement,
Bruno

I'll give ikier a 5 star because they are an overseas company. You have to be patient and be ready to send pictures and videos. I haven't had a lot of problems with my k1 ultra, but things do where our. I email them with my problem and I have an email by morning because of the time difference. It's usually a week or a little more for my parts to arrive. I've learned to fix a couple things on my own, they send video of the process. My z axis motor is my next challenge. Thanks for replacing it at no charge Ikier!

Good product and good service

Let us wait until I am satisfied that your efforts have worked & I can retain confidence in your product

Good communication and quick delivery.
Very well packed so arrived in perfect condition.

As far as I can tell the purchase never left China.

Horrible customer service. I bought one product and after purchase, it was switched on me for a lower bundle. All I got was $10 compensation. Absolutely unacceptable. If not one reaches out, I will never buy again

Everything i ordered was delivered and in a very timely manner. If I could make one suggestion, please allow for people to select their own currency when browsing so that we know how much we are actually paying.

They always help solve all my problems quickly. Fast delivery, great quality

This machine is perfect for making creations with magnificent finishes.
The material is sturdy and the finish more than honest.
The one time I had a problem with this laser, the support team was very responsive and was able to solve my problem in the shortest possible time!
They're very friendly and committed, and I'd recommend the next machine from Ikier without hesitation!

I love the company they make everything as easy as possible. I just wish the products were less problematic and the parts that come assembled were done so properly.

I am very impressed with the performance of the iKier pro max 70W system. I think the specs are absolutely matched by the actual performance. For example, I easily cut 0.24 mm aluminum foil, much better than what they advertise. Built-in smoke/fire detection, very precise motion, absolutely reproducible.
I recently installed the extension kit (for 750x410 mm cutting area). Clear instructions, one hour of work.

But the most important is the rapid and correct support by iKier technicians. Twice I had questions about alignment of the system and I got response within 24 hr with all the help I need. I even got a replacement part for free when I doubted its correct functioning. Also support with customising settings in lightburn, etc. This is support the way it should be.

The company is very reliable. The delivery was very quick. I am very impressed with the Laser Cutter X70.

On January 16, 2025, I shopped for 169€ on the site, thinking it was a safe site. But I haven't received the product and they are stalling me for nonsense, I've been waiting for 24 days. Don't order. Tracking number CA244819823DE

All' inizio di Dicembre ho ordinato in Ikier pro max 48/24W con kit di aspirazione fumi e custodia E2. Pochi minuti dopo aver effettuato l' ordine mi è stato detto che non era subito disponibile la custodia E2 e che sarebbe arrivata dopo fine mese. Così è stato con puntualità. Nel frattempo ho effettuato alcuni test dell' apparecchiatura che ha subito funzionato bene soddisfando le mie aspettative. Dopo alcuni giorni ho avuto un problema all' autofocus che, dopo una breve analisi ho scoperto provenire da un falso contatto cu un connettore. Segnalato il problema l' azienda ha provveduto ad inviarmi un cablaggio completo nuovo nel giro di qualche giorno. Sono inconvenienti che tuttavia possono succedere e, sono stato molto soddisfatto dell' assistenza post vendita del servizio di supporto che ha sempre risposto alle mie e-mail in breve tempo. La custodia E2 è ben realizzata e robusta e in unione all' aspiratore dei fumi D1 consente l' utilizzo in ambienti chiusi senza problemi. Con mia esperienza in elettronica e meccanica mi permetto di dare un giudizio buono di questa apparecchiatura collocandola ad un livello semi-professionale con un costo simile o al massimo di poco superiore a prodotti di livello consumer. Consiglierò senz' altro i vostri prodotti ad altri interessati.