Still have not put it together yet mainly because I asked for links to videos to do so. I guess I got your attention from the first 1 star review which is why I got a fast reply to it but since nothin... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
They were patience and understanding what I wanted without leaving me stranded. I know it was a small part that I needed and they worked with other team members to come with a solution to fix my probl... Se mer
Very poor experience I paid for master bundle In May they said be shipped late May. Jere it is July 30 still not got it . They said they are sending a replacement machine the other one got Lost i... Se mer
J'ai acheté un graveur k1 ultra 36w en novembre 2025, j'ai une panne de câbles dégradés, j'ai envoyé un mail à support ikier, ils m'ont répondu et analysé mon problème par rapport aux photos et vidéo... Se mer
Företagsinformation
Skrivet av företaget
At iKier, we want to encourage people to create their own life and pursue a more sustainable and quality lifestyle. Driven by originality, sustainability and craftsmanship, you and us, can make a difference to yourself, your family and your community, and make higher value. The iKier brand represents the most advanced semiconductor laser technology; represents the richest DIY content ecosystem; represents the most intimate control experience for the majority of users. We have the industry's top motion algorithm engineers, and have developed a number of global industry-leading laser engraving machine products, including the world's first in the industry to achieve the laser auto-focus function, the world's first in the industry to achieve automatic sinking cutting technology, and the world's first in the industry to achieve the function of continuing engraving after interruption.
Kontaktuppgifter
Kina
- ikier.com
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 30 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Ein ungewöhnlich toller Service!
Ein ungewöhnlich toller Service!! Weiter so 👍!
Zeer goed bedrijf ze helpen u zeer goed…
Zeer goed bedrijf ze helpen u zeer goed me u probleem zeker aanrader en ikier laser is goed merk
Great support
I got a reply from the e-mail support very quickly and they were eager to help, although my machine is already out of warranty period. They helped to identify the problem and I could get a replacement part (motherboard) at a very reasonable price. Great Support, thank you very much.
Aucun SAV !
Aucun SAV !!
L’entreprise vous propose de réparer vous même le produit et si il vous manque le petit tournevis triangulaire ils vous demandent de l’acheter…
Entreprise Chinoise à fuir !!
Bad serviceI ordered 2 products almost 3 weeks ago and I have not received my products
I ordered 2 products almost 3 weeks ago and I have not received my products yet
Still has a few bugs to work out.
I like the packaging and ease of assembly. I like the labels on the cords. Lightburn version 2.0.20 doesn't allow you to configure baud rate so it took 6 hrs to figure out a way to get it to be recognized by lightburn. The next issue was the upper z axis limit switch broke rendering the machine in operable.
Friendly and responsive
They were very friendly and responded quickly to my questions. There was consistent communication, and they worked with me to resolve my issues.
Marca de excelência e apoio após venda…
Marca de excelência e apoio após venda que deveria ser seguida por qualquer marca. Simplesmente fantástico.
Great experience
I had two deliveries months apart, first the K1Pro48w and, more recently, the R1 kit. Both arrived rapidly, well packed, and in good order. No problems installing and everything running really well. Wouldn't hesitate to buy more Ikier products.
IKIER 70WATT
IKIER 70WATT, une machine au top. Rien à lui reprocher, même après quelques mois d’utilisation. Le SAV est très efficace, avec un bon suivi de ses dossiers. Si des pièces sont à échanger, vous les recevez rapidement, sans le moindre problème. Une marque fiable.
Great after-sales support
Great after-sales support! The team responds quickly and is very satisfied with the service.
Very satisfied with the service
I’ve had my K1 Pro Max for over 2 years, it’s been a great machine from day one. Easy to use, quality machine & accessories and great customer service. I’ve had a great experience with Ikier.
I am very happy to receive items
I am very happy to receive the equipment I ordered. The extensions and Honeycomb. The delivery time was respected.
Great after-sales support
Great after-sales support! The team responds quickly and is very satisfied with the service.
To be honest I've used 2 other cheaper…
To be honest I've used 2 other cheaper brands of lower watt laser which got me into the laser engraving world. But when I saved up enough after seeing videos of the ikier k1 pro I was not disappointed after recieveing it cause compared to what I had this thing was a beast. Along the year having it I've had some parts failure like moduel , power supply and drive board . But with the great customer service this brand has they replaced each and every one everytime without me having the hassle to return the old parts which would have cost me quite a pretty penny to reship cause I live in a country guyana which to some is not on the map n only the post office has that service to ship bk out of the country that would have cost maybe over a 100usd . All n all I love this brand and their effective customer service
Real after-sales support
Real after-sales support! The team responded quickly and helped me quickly solve the laser problem.Very satisfied with the service.
100/100 Excelent
Very Helpful
This is my third time buying something from this store. I had questions before making any of these purchases, and each time the Whatsapp support was more than helpful in their responses. Will recommend.
Reputable laser brand
They handle things the proper way. Mainly they reply back when I need them and tell me how to fix it. Which is what I like. That most shady laser company brands don't do.
Je suis un client attitré de la marque…
Je suis un client attitré de la marque IKIER
J’ai 2 graveurs un de 70 W et un IKIER K1 pro c’est un plaisir de graver avec ce matériel et je le recommande
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.






