International Dance Supplies Omdömen 

2 items out of 5 not available. No response to 3 emails across a 4 day period. Still awaiting any confirmation of requested refund. Of the 3 items that did arrive - over 6 inches disparity between the same size garments in same fabric. Anyone would think we're aiming to fit elephant feet into one costume not a size 10-12 human lady.

I worked as Spanish customer service advisor for this company a few years ago. Although it was a short experience, it was excellent. It is one of the best experiences in my life.

The atmosphere inside the office is positive. As a result; it made me feel relaxed, comfortable and happy. My former supervisor and colleagues are hard-working, kind, humble and friendly. It was a pleasure to work with them. The thing I like the most about the office is the fact that it is a multilingual place since customer service advisors come from different nations. Although I am fluent in foreign languages, I was not able to do this job as I am not capable of selling products. A former colleague of mine told me that a person must have talent for selling in order to work as customer service advisor. I had applied for this role in order to put my knowledge of foreign languages into practice. If it had been a translation job, I would have succeeded.

Since I was not capable of selling, I was transferred to warehouse. The warehouse employees are also as hard-working, kind, humble and friendly as the ones of sales department. They also made me feel relaxed, comfortable and happy. The location is excellent as it is opposite the train station and near the city center. The town is nice and pleasant. It motivated me to apply for the position of Spanish customer service advisor in the first place. Although I was unsuccessful, I do not regret applying for a job in this company.

Continues to provide a top quality service

Je vois qu'il n'y a aucun avis récent. Expérience désastreuse avec le SAV. Impossible à joindre durant les vacances !!. Aucune volonté de comprendre notre problème. Aucune remise en question. Aucun geste commercial. Je ne recommande pas.

Customer service is great. The order process simple. I just find your lack of range and often sizes pretty exasperating and wonder why you have such a restricted choice since you took over the company? I’d be interested to know as have used IDS for years but it’s much harder to costume a show with you now.

Quick delivery of good quality products as always.

Accueil téléphonique top, tenues superbes, finitions parfaites, expédition top. Les costumes sont du plus bel effet et d'excellente qualité. Sommes clientes depuis longtemps et toujours aussi satisfaites. Cette année peu de commande car nous récupérons les costumes qui n'ont pas servis puisque nos spectacles ont été annulé pour cause de covid mais reviendrons vers vous si nécessaire sans hésitation.

Pagamos más dinero de tasas y despacho de aduanas que de pedido (inferior a 150€).
Si pides desde fuera de UK vas a pagar más de tasas que de pedido (112€ en nuestro caso para una compra de 90€) e IDS se va a desentender como bien pone en sus condiciones de compra.
El pedido te va a salir a más del doble, cuenta con ello antes de realizar tu compra. Si decides no recibirlo, en caso de que el trámite de la devolución del paquete genere gastos en la oficina de aduanas local, estos se descontarán de la devolución. Total, sin artículos y perdiendo dinero.

Account credit is now not available after having outstanding payments (back orders ) from July .
Have been a customer for many years and use credit for ordering sample costumes etc .

Compre vestuario en la pagina web de Dacnce Direct y al recibir el pedido el remitente era Internacional Dance Supplies L
La pagina web aparecen anuncios diciendo que en los pedidos inferiores a 150 no hay que pagar gastos de aduana pero es mentira.
Mi pedido fue de 129,87 y DHL me exigió pagar otros 41, 85 eu mas por gastos de aduana, y aunque reclamé al vendedor no se hicieron cargo.
El problema es que el pedido se paga por adelantado y cuando lo recibes solo te queda la opción de pagar los gastos de aduana o devolver el pedido, lo que no te garantiza que se te devuelva todo el dinero o que no te descuenten los gastos de los transportes en caso de devolverte dinero.
No recomiendo comprar en esta empresa y menos ahora con el "Brexit" ya que no pertenecen a la Union Europea y los gastos de aduanas son muy caros.

Excellent fast service, great quality items.

IDS have a great stock of just about everything you need for your dance school. Delivery is prompt and if something is out of stock you are kept updated every step of the way. Back order is such a useful tool, making sure your needs are met every step of the way.
Very easy to deal with especially when you need to speak to an agent. The calls are answered promptly, with very helpful agents on the line to resolve any query you have. The online ordering service is great too, easy to navigate with easy payment options.

Amazing service from beginning to end

Excellent service, easy ordering and parcel arrived within a few days. Thank you.

Livraison rapide, rapport qualité/prix correct

Terrible service. After returning an item and cancelling an order due to the item not being in stock I requested a refund. The company did not respond to my emails and have only offered me a partial refund through PayPal. My previous experience of this business has always been fantastic however after this recent experience I will never order from them again.

We are always happy with our experience when placing orders, you deliver very swiftly and your customer service is excellent.

The only negative feedback I have is your website is so SLOW! it's very, very frustrating when browsing the different items and sizes available. I would give you a 2/10 for site speed. Is there anything planned to address this?

Great costumes and uniform, speedy delivery, brilliant customer service!
IDS have been absolutely brilliant through this very rough year. They returned my cancelled show costumes and refunded. Customer service was above and beyond. Thank you.