International Dance Supplies Omdömen 

Absolutely the best customer experience for a dance teacher . Exceptional customer service.

It has been an extremely disappointing an frustrating 2 months with this very primitive online shop. Their welcome discount codes didn't work and we ended up having to order manually via sending an excel list of items via email as they requested. We followed the prices listed on the website, only to get a confirmation of our order with some items with marked up prices. Asked why, and customer service gave a customary answer "items on website exclude vat". That could have fooled me, EXCEPT, why were only some items marked up? So I had to ask again, and then they came back with, "oh those were with promotional prices, but the promotion is over". Oh?? But as they sent that reply, I checked the website and the promo price was still there, so how can they simply charge me a higher price? If I could order online, I wouldn't be dealt with a higher price....and they can simply increase the price to whatever value and I would have to accept, without knowing what the real selling price is at that point in time? Very professional indeed.
And after receiving my order, I realised that they have sent the wrong goods. My item number was listed correctly in my excel list. And back to the very root of the problem...if I could place my order online, this wouldn't have happened. Waiting to see how the return/exchange process is going to look like and how much more frustration and disappointment we have to deal with.
On the bright side, this will be the very last time we will order from them.

Fast service and returns dealt with effectively

IDS is amazing!
I have been client for more than 20 years, they still hold the same high standard from the quality of their products to their costumer service. BRAVO!

A good range of options in the products and costume styles available. Easy selection and ordering process. Fantastically fast delivery option. Well packaged and absolutely love that the costumes we ordered came in 'fancy' dress bags, very professional.
Thank you.

Excellent service and helped us out with stock when we had a flood in our store.

Still waiting on back orders I’m hoping not too long x

First class service from start to finish.
Customer service is outstanding

Always a fantastic experience ordering from IDS. Quick & reliable :)

ordered shoes, size table says EU36/UK3, EU36.5/UK3 and EU37/UK4. Ordered EU37 and received EU36.5/UK4, which is too small. no mistake by the shop! I ve to pay EUR 27 for return! We ll see if we get any refund at all...

Final reply: Die Schuhe, die wir Ihnen geschickt haben, waren die richtige Größe, die Sie bestellt haben.
No further comment!

Super good service, had all things we need, super quick delivery!

I have been a customer for nearly 15 years now, never was let down by IDS. It simply is a company you really can rely on. Orders arrive quickly, communication is impeccable, items of a consistent quality. In the rarest occasions something may be not so perfect, their customer service will go the extra mile to amend any errors and surpass expectations.

Always easy to use the IDS website. Makes choosing costumes easy.

Abbiamo fatto diversi ordini. I body colorati sono adatti a saggi ed eventi sportivi. Il rapporto qualità/prezzo è eccellente. Puntualissimi nelle spedizioni , e il servizio clienti ha risolto velocemente un problema di costi dogana .

Items in stock when I needed them and sent out promptly.

Please take down the items from the website that you no longer have in stock! Very frustrating! (Costumes)
There is not even a note to say when the item will be available again!

je note 4 etoiles parce que je commande depuis de nombreuses années sans jamais aucun problèmes sauf ma dernière commande d un montant élevé débité sur mon compte il y 10 jours et depuis standard télephonique fermé sans explications aucune réponse aux mails aucune trace de ma commande je suis trés inquiète. J éspère vous dire trés prochainement que tout va bien .

Les collaborateurs d'IDS m'ont beaucoup aidé comme nouvelle utilisatrice. Ils m'ont proposé un pourcentage très avantageux en tant que directrice d'école de danse. Ils m'ont très clairement et rapidement renseigné. Je recommande vivement ce magasin.