I order from Iberico Foods quite often, mainly to get my son’s favourite Cola Cao, and honestly they never disappoint. Orders are always dispatched so quickly, everything arrives perfectly, and the... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I was under a tight timetable and the company was very responsive. I wanted a delivery for the bank holiday weekend and due to a snafu, I was not able to complete the order until the day before the we... Se mer
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Have ordered the Horchata on multiple occasions. Easy to navigate website, value for money product, well packed and fast delivery- will be ordering again.
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Delivery box badly damaged on arrival, arrived at least 24 hours late (so chilled products not chilled), 2 tins dented and one jar of lentils lacking liquid so layer of black lentils at the top.... Se mer
Företagsinformation
Skrivet av företaget
We are an award-winning importer of authentic and traditional Spanish products, our main aim is offering a unique range of products, carefully selected in person. Our portfolio includes more than 300 products, from 50 different suppliers, many of whom are dedicated family businesses that have farmed for generations. We are based in Henfield, where we have cold rooms for refrigerated products and we hold a 5 star hygiene rating, our premises being approved for food preparation by the local authority. We work with many of the best food establishments in Sussex and London, which seek to provide authentic Spanish flavors to their customers. We use overnight courier for nation wide deliveries!
Kontaktuppgifter
Unit 25, Winterpick Business Park, BN5 9BJ, Henfield, Storbritannien
- 01273 590282
- customerservice@ibericafood.com
- ibericafood.com
4,6
Utmärkt
804 omdömen
Har besvarat 71 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Iberica Food
Thank you for the 5-star review! We’re delighted to hear you were happy with the price and fast delivery.
Svar från Iberica Food
¡Muchas gracias por tu comentario! Nos alegra saber que has tenido una buena experiencia con nuestro servicio.
Excellent for soups and stews.
I made a Spanish stew and it was just how I remembered in Spain, I will definitely be buying from here again, swift delivery, very pleased with this company.
28 december 2025
Svar från Iberica Food
Dear Janice,
Thank you very much for your kind 5-star review. We’re delighted to hear that your Spanish stew brought back such good memories of Spain. It’s great to know you were pleased with both the quality of our products and the delivery service.
We truly appreciate your support and look forward to serving you again soon.
Kind regards,
Everything went smoothly
Everything went smoothly, as it arrived as planned and without any issues.
27 december 2025
Omdöme utan inbjudan
Svar från Iberica Food
Thank you so much for your review! We're really pleased to hear that everything went smoothly and your order arrived as planned.
If there’s ever anything we can do to make your next experience even better, we’re always here to help.
Thanks again for choosing Iberica!
Great food, but...
Great food, frustrating that some items are always out of stock ( over 2 years looking ) However their delivery is poor, I have three times asked for certain delivery dates, twice it was sent out early -at least a week early & now this time, sent out late ( only a day ) ie dispatched on the day I wanted it delivered.
18 december 2025
Omdöme utan inbjudan
Svar från Iberica Food
Thank you for taking the time to leave your feedback — we really appreciate it. We’re delighted to hear you enjoy the quality of our food, but we’re very sorry to learn about your frustration with stock availability and delivery timing.
Some of our specialist items come from small regional producers in Spain, and availability can be limited at certain times of the year, but we understand how disappointing it is when a product you enjoy isn’t consistently in stock. We're actively working with our suppliers to improve this.
Regarding delivery dates, we sincerely apologise for the occasions where your order was dispatched earlier or later than requested. This is certainly not the level of service we aim to provide. Your comments have been passed to our operations team so we can ensure delivery-date notes are handled more accurately going forward.
Thank you again for your feedback — it genuinely helps us improve. If there’s anything we can assist you with directly, please feel free to contact us and we’d be happy to help.
Great quality and price.
Ordered a shoulder of ibérico ham. It arrived within two days and once opened, I can tell it tastes amazing, like the ones I use to have back at home. Very recommendable! Good quality and price.
Excelente servicio y el jamón riquísimo. Gracias por traer España a casa por Navidad
28 november 2025
Svar från Iberica Food
Thank you so much for your lovely review! We’re delighted to hear that you enjoyed the Ibérico ham and that it brought back memories of home — that’s exactly what we aim for.
Wishing you a very happy festive season, and thank you for letting us bring a little taste of Spain to your table!
– The Iberica Food Team
Excellent charcoal
I've been meaning to leave this review for ages, hence it may seem a little unseasonal now! Back in the summer, we bought a bag of the Quebracho hardwood charcoal from Iberica Food. We had intended to use it at home, however, our son invited us to a gathering (and an important one, too - we were meeting his girlfriend's family for the first time!) at which there would be a BBQ, so we said we'd supply the charcoal, as well as a few other bits.
As there were going to be so many people there, and we'd be cooking for ages, we had wondered whether one bag would be enough. We needn't have worried - the charcoal burned for ages, gave off loads of heat and very little smoke, and, by the time everyone had been very well fed indeed, there was still over half a bag left, which our son somehow persuaded us to leave behind!
We'll definitely be buying more when the weather warms up again.
11 december 2025
Omdöme utan inbjudan
Svar från Iberica Food
Thank you so much for your lovely review - we really enjoyed reading your story! We’re delighted to hear that the Quebracho hardwood charcoal performed so well, especially on such an important BBQ. It’s great to know it provided plenty of heat and lasted long enough to feed everyone (and then some!).
We truly appreciate you taking the time to share your experience, and we look forward to keeping you stocked up when BBQ season returns.
Warm regards,
The Iberica Food Team 🔥
Svar från Iberica Food
Thanks so much for your feedback! We’re glad to hear everything went smoothly and your order arrived on time. We really appreciate you taking the time to share your experience.
My order didn’t arrive I am absolutely…
My order didn’t arrive I am absolutely disgusted with your service and I want a full refund or I will be taking legal action!
27 november 2025
Svar från Iberica Food
Hi Thomas
We’re really sorry to hear your order hasn’t arrived and completely understand your frustration. This definitely isn’t the experience we want for our customers.
Please contact our support team at customerservice@ibericafood.com with your order number so we can investigate this urgently and arrange a replacement or refund right away.
We’ll make sure this is resolved for you as quickly as possible.
Svar från Iberica Food
Thank you for your lovely feedback! We’re delighted to hear your order arrived promptly and in perfect condition.
We really appreciate your support and hope to serve you again soon.
I just wanted to thanks the company…
I just wanted to thanks the company again for their amazing treatment to their customers. I had some problems with the delivery company and from the minute that I have contacted their customer services they were so competent and kind to me. Immediately, they send me a replacement for the box that I never got in the first place and informed me with every move that they were taking into account . Food came in perfect condition and I would highly recommend to anybody to buy their Spanish products from them.
20 november 2025
Omdöme utan inbjudan
Svar från Iberica Food
Thank you so much for your wonderful review and kind words! We’re really happy to hear that our team could resolve the delivery issue quickly and that your replacement arrived in perfect condition.
Your recommendation means a lot to us - we truly appreciate your support and hope you continue enjoying our Spanish products!
Svar från Iberica Food
Thank you for your kind review! We’re so pleased to hear you enjoyed the food.
We really appreciate your support and hope to serve you again soon.
Nice offer and quick delivery
I found a great offer and the delivery was quick without issues.
1 november 2025
Svar från Iberica Food
Thank you for your great feedback! We’re delighted you were happy with the offer and that your delivery arrived quickly and without any issues.
We really appreciate your support and hope to see you again soon!
Fantastic variety of Spanish food online
Easy to navigate website and placing an order. Packed and delivered within a couple of days of placing my order. Very happy with purchase. Thank you!
1 november 2025
Svar från Iberica Food
Thank you so much for your lovely review! We’re delighted to hear you found the website easy to use and that your order arrived quickly.
We really appreciate your kind words and are so glad you’re happy with your purchase.
Svar från Iberica Food
Thank you for your kind words and continued support! We’re thrilled to hear you’re always happy with our service 😀
It truly means a lot to us — we look forward to serving you again soon.
Svar från Iberica Food
Thank you for your lovely feedback! We’re so pleased to hear that Claudia was brilliant — we’ll be sure to pass your kind words on to her.
We really appreciate you taking the time to share your experience.
Svar från Iberica Food
Thank you so much for your great feedback! We’re delighted to hear you were pleased with everything — especially the speedy delivery.
We really appreciate your support and hope to serve you again soon.
Goods delivered on time and no damage
1 oktober 2025
Svar från Iberica Food
Thank you for your review! We’re glad to hear your order arrived on time and in perfect condition.
We really appreciate your feedback and look forward to serving you again soon.
I recently purchased four boxes of…
I recently purchased four boxes of Turron…I like to have them in to give to Spanish friends…unfortunately the four boxes were damaged on all corners and the top…I sent photos to your customer service and they said that the boxes must have been damaged in transit! I find that very hard to believe! … I now cannot give them as presents as they look so second hand! Gracias por nada! Bernadette Robinson
10 september 2025
Omdöme utan inbjudan
Very efficient on the delivery and quick
Very quick and effective in delivering the goods.
3 september 2025
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