I order from Iberico Foods quite often, mainly to get my son’s favourite Cola Cao, and honestly they never disappoint. Orders are always dispatched so quickly, everything arrives perfectly, and the... Se mer
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I was under a tight timetable and the company was very responsive. I wanted a delivery for the bank holiday weekend and due to a snafu, I was not able to complete the order until the day before the we... Se mer
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Have ordered the Horchata on multiple occasions. Easy to navigate website, value for money product, well packed and fast delivery- will be ordering again.
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Delivery box badly damaged on arrival, arrived at least 24 hours late (so chilled products not chilled), 2 tins dented and one jar of lentils lacking liquid so layer of black lentils at the top.... Se mer
Företagsinformation
Skrivet av företaget
We are an award-winning importer of authentic and traditional Spanish products, our main aim is offering a unique range of products, carefully selected in person. Our portfolio includes more than 300 products, from 50 different suppliers, many of whom are dedicated family businesses that have farmed for generations. We are based in Henfield, where we have cold rooms for refrigerated products and we hold a 5 star hygiene rating, our premises being approved for food preparation by the local authority. We work with many of the best food establishments in Sussex and London, which seek to provide authentic Spanish flavors to their customers. We use overnight courier for nation wide deliveries!
Kontaktuppgifter
Unit 25, Winterpick Business Park, BN5 9BJ, Henfield, Storbritannien
- 01273 590282
- customerservice@ibericafood.com
- ibericafood.com
4,6
Utmärkt
804 omdömen
Har besvarat 71 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
not impressed at all wont buy again but…
not impressed at all wont buy again but that wont worry a big company like them
30 april 2026
Svar från Iberica Food
Hi Kevin,
I’m really sorry to hear that you were disappointed with your experience — that’s certainly not what we aim for.
We may be a growing company, but every customer matters to us, and we do take feedback like yours seriously. If you’re open to it, we’d really appreciate the chance to understand what went wrong and see if we can put things right.
Please feel free to get in touch with us directly.
Excellent product and service
Have ordered the Horchata on multiple occasions. Easy to navigate website, value for money product, well packed and fast delivery- will be ordering again.
30 april 2026
Svar från Iberica Food
Thank you very much for your kind review! We’re delighted to hear that you’ve enjoyed the horchata and found our website easy to use.
It’s great to know that you’re happy with the value, packaging, and delivery speed. We truly appreciate your continued support and look forward to your next order!
I was under a tight timetable and the company responded
I was under a tight timetable and the company was very responsive. I wanted a delivery for the bank holiday weekend and due to a snafu, I was not able to complete the order until the day before the weekend. The company saw to it that they could meet my request and the package was delivered kn time. I am very pleased with his outcome because most companies would not be so flexible! Great service.
27 april 2026
Svar från Iberica Food
Thank you so much for your lovely review!
We’re really glad we could help get your order to you in time for the bank holiday weekend, especially with such a tight turnaround. We always do our best to be as flexible and responsive as possible, so it’s great to hear that made a difference.
We truly appreciate your support and hope to serve you again soon!
Amazing service!
I order from Iberico Foods quite often, mainly to get my son’s favourite Cola Cao, and honestly they never disappoint. Orders are always dispatched so quickly, everything arrives perfectly, and the communication is great. It’s such a relief to have a shop you can genuinely trust.
Also, as someone from Spain, it really means a lot to be able to find those familiar foods from back home here in the UK, it just makes everything feel a bit more like home. Highly recommend!
1 maj 2026
Omdöme utan inbjudan
Svar från Iberica Food
Thank you so much for your kind words, it really means a lot to us!
We’re so pleased to hear that you’ve had consistently positive experiences with us, and that everything from delivery to communication has met your expectations. It’s especially lovely to know that being able to enjoy familiar favourites like Cola Cao helps bring a little taste of home here in the UK - that’s exactly what we aim for.
We truly appreciate your continued support and recommendation, and we look forward to serving you again soon.
Atención personalizada inmejorable.
Gran atención personal. El producto llegó al día siguiente.
7 april 2026
Svar från Iberica Food
¡Gracias por tu comentario! Nos alegra saber que recibiste una atención excelente y tu pedido llegó tan rápido. Aquí estamos para lo que necesites.
Good quality products
Good quality products, nicely and safely packed.
The delivery arrived when scheduled.
7 april 2026
Svar från Iberica Food
Thank you so much for your kind review! We’re really pleased to hear that you were happy with the quality of the products and that everything arrived safely and on schedule.
We really appreciate you taking the time to share your experience, and we hope to serve you again soon!
Svar från Iberica Food
Thank you for your kind review! We’re really pleased to hear you were happy with both the fast delivery and the product. We truly appreciate your support and hope to serve you again soon.
Very quick from ordering
2 april 2026
Svar från Iberica Food
Thank you so much! We’re really happy to hear your order arrived quickly 😊 Looking forward to your next order!
Svar från Iberica Food
Dear Claudio, we are very sorry to hear about your experience and we completely understand your frustration. We have checked your order and can confirm that it has been delivered today. Due to the Easter period, our couriers have experienced some delays which unfortunately affected delivery times. We sincerely apologise for the inconvenience caused and appreciate your patience and understanding. If there is anything else we can assist you with, please do not hesitate to contact us.
Great service and quality
Easy website to navigate and to order. The order was delivered on the following business day. When I sent an email query about delivery timelines I got an immediate response. And - most important - the quality of the sausages and ham is very good and delicious.
25 mars 2026
Omdöme utan inbjudan
Svar från Iberica Food
Thank you very much for your kind words! We’re delighted to hear that you found our website easy to use, that your order arrived promptly, and that our team was able to assist you quickly with your query. Most importantly, it’s fantastic to know that you enjoyed the quality and flavour of our products. Your feedback truly means a lot to us, and we look forward to serving you again soon.
Great shopping experience!
Great shopping experience!
Easy to find and navigate the website, good selection of products. They arrived next day with no issue, a few cans had a bit of a dent as they hit each other on the way but it was minor and everything arrived well. Delicious food :) Will be ordering again!
2 mars 2026
very good!!
5 mars 2026
Svar från Iberica Food
Thank you, Fabian, for your 5‑star review! We really appreciate your support and are glad to hear you had a great experience with us
Great product delivered quickly! And delicious!
Great product delivered quickly - thank you.
4 mars 2026
Svar från Iberica Food
Thank you for your kind review! We’re delighted to hear you enjoyed the product and that the delivery was quick. We really appreciate your support and hope you continue enjoying it!
Authentic Spanish flavours delivered quickly and perfectly!
Recently ordered the Reserva Duroc Serrano Ham leg (~7.5kg) and later a professional ham carving knife. The ham arrived quickly (next day delivery), perfectly packed, vacuum-sealed, and in top condition — no damage, excellent quality and taste. It's one of the best Serrano hams I've tried in the UK — tender, flavorful, great balance of salt and sweetness.
The website is straightforward, prices are fair for authentic Spanish imports, and payment options (including PayPal) worked smoothly. When there was a small issue with a promotional item, the support team responded quickly via email, apologized, and offered a generous 20% discount on the knife as goodwill — very customer-friendly approach!
Delivery was reliable, products are genuinely Spanish and high-quality. I will definitely order again — highly recommend for anyone looking for real jamón, cheeses, or charcuterie in the UK.
5 stars! 🌟🌟🌟🌟🌟
26 februari 2026
Svar från Iberica Food
Thank you so much for this wonderful and detailed review — it truly made our day! 🙏
We're thrilled to hear the Reserva Duroc Serrano Ham arrived in perfect condition and lived up to your expectations. Knowing that it's one of the best Serranos you've tried in the UK means the world to us — we work hard to source only the finest authentic Spanish products, so hearing that comes through in every bite is incredibly rewarding.
We're also glad our support team could handle the promotional item issue promptly and to your satisfaction. Every customer deserves to feel valued, and we'll always do our best to make things right.
Your kind words about our website, delivery, and product quality are hugely appreciated — and we can't wait to welcome you back for your next order! Whether it's more jamón, cheeses, or charcuterie, we've got plenty more Spanish goodness waiting for you. 😊
Hasta pronto!
Svar från Iberica Food
Thanks for your review! We look forward to serving you again soon
I bought Iberican ham at 50% and I am…
I bought Iberican ham at 50% and I am very pleased with the purchase. The quality is excellent and the flavour is exactly what I would expect from proper Spanish ham. Delivery was fantastic and very fast, which made the whole experience even better.
Certainly a great place to buy authentic Spanish food. I will order again.
29 januari 2026
Svar från Iberica Food
Thank you so much, Miguel! We're delighted you're enjoying the Iberian ham - there's nothing quite like the authentic taste of proper Spanish jamón. We take great pride in sourcing the best quality products and getting them to our customers quickly and fresh. Looking forward to your next order!
Excellent product with good value and…
Excellent product with good value and fast deliver
Thank you
29 januari 2026
Svar från Iberica Food
Thank you, Ferdy! We're delighted you're happy with your order. Looking forward to serving you again soon!
Svar från Iberica Food
Thank you so much for your kind words! We’re thrilled to hear you’re happy with our products and delivery. We really appreciate your support and hope to serve you again soon!
Svar från Iberica Food
Thank you for your 5-star review -we’re delighted to hear everything was perfect! We really appreciate your support and look forward to serving you again soon.
Outstanding Spanish products + customer service
I’ve worked with plenty of Spanish food suppliers over the years, so I’m not easily impressed. But for the last few years Iberica Spanish Food has been my go-to, and for good reason: their products are consistently the highest quality I’ve found. The range is excellent, everything arrives well packed, and the standard of the goods is exactly what you want when you care about authenticity and reliability.
What really sets them apart, though, is how they handle the rare occasion something goes wrong. We recently had a delivery issue, and Iberica’s customer service team were genuinely proactive and responsive. They didn’t hide behind excuses or leave us chasing communication was quick, practical, and focused on getting a resolution. That kind of support is worth its weight in gold.
I’ve read some of the negative reviews and, honestly, a lot of them feel unfair. If the issue is with the courier, that’s not something any supplier can fully control once the parcel has been handed over. Iberica can’t drive the van but they can support you when something goes off track, and in our experience they did exactly that.
Highly recommended. If you want top-quality Spanish products backed by a team that takes problems seriously, Iberica is the real deal.
29 januari 2026
Omdöme utan inbjudan
Svar från Iberica Food
Thank you so much for taking the time to leave such a detailed and thoughtful review - we truly appreciate it.
We’re delighted to hear that you’ve consistently been happy with the quality of our products and service over the years. Your comments about authenticity, reliability, and packaging mean a great deal to us, as these are areas we work hard to get right.
We’re especially grateful for your kind words about how our team handled the recent delivery issue. While we can’t control everything once an order leaves our warehouse, we always aim to be proactive, responsive, and focused on solutions - so it’s wonderful to know that came through in your experience.
Thank you again for your continued support and recommendation. We look forward to serving you for many years to come.
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