Great experience with HyperJar. It’s been really useful whilst the kids have been young. Easy for us all to use the app, keep track of spending and adding money. Only had a couple of issues where my d... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Love using Hyper Jar, Iam regularly saving now for important things like Christmas and birthdays, I put so much away each month with my dedicated jars and I can watch it grow. My daughter has a car... Se mer
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I can transfer money to my children immediately. I can see exactly where and how much they are spending. The app is user friendly and looks good. The childrens cards look great and they feel more gro... Se mer
Företaget har svarat
I’ve been using HyperJar cards for my two teenagers and they’ve been really convenient. I can easily track their spending and set limits, which gives me peace of mind. It’s also great for teaching... Se mer
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Företagsinformation
Om HyperJar
Skrivet av företaget
Clearer, easier, happier money. In Jars.
HyperJar is the world’s smartest payments and planning account.
A digital version of jam-jar budgeting that makes it easier to plan, share and spend your money.
Get the money management app with bank-grade security. Budget your money with Jars and spend directly from them.
Kontaktuppgifter
71-75 Shelton Street, WC2H 9JQ, London, Storbritannien
- support@hyperjar.com
- hyperjar.com
4,6
Utmärkt
4 tn omdömen
Har besvarat 97 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Love HyperJar
Love HyperJar, it helps me save monthly for all those annual costs that I can’t save for without putting it in a virtual jar. My only wish would be for interest
22 mars 2026
Svar från HyperJar
Hi Zoe,
Thank you for taking the time to write us this fantastic review! It’s great to hear HyperJar is helping you plan ahead and manage those bigger, less frequent costs more easily
While interest is not something we offer at the moment, feedback like this really helps shape what we look at in the future.
If you have any further queries, please do not hesitate in getting back in contact with us and one of our lovely team will be happy to help you.
Kind Regards,
Teiba
Svar från HyperJar
Hi Yasser
Thank you for taking the time to write us this fantastic review! I am really pleased to hear you are enjoying HyperJar.
If you have any further queries, please do not hesitate in getting back in contact with us and one of our lovely team will be happy to help you.
Kind Regards
Lata
No prior warning that cards had expired
I was given no warning that my card and also my children's cards had expired, so my two children were stuck in France on a school trip without available spending money. I have also found it difficult to transfer funds from the Jar to my external account.
19 mars 2026
Omdöme utan inbjudan
Svar från HyperJar
Hi Catherine,
I’m really sorry to hear about your experience, especially with your children being abroad, that must have been very stressful. Just to let you know, an in-app notification is sent around 90 days before a card is due to expire to give you time to renew.
If you’d like, I can raise this with our Complaints team so they can investigate everything in detail if you get in touch with us. Alternatively, you can email them directly at complaints@hyperjar.com.
Best wishes,
Teiba
Rapid response from the team as always
Rapid response from the team as always. I needed to unlock a card that had been lost and later found- easy to make contact and card good to go in minutes. Team were professional and effective and as expected polite and friendly. Great Service!!
19 mars 2026
Omdöme utan inbjudan
Svar från HyperJar
Hi H R,
Thank you for taking the time to write us this fantastic review! I am really pleased to hear you are enjoying HyperJar.
If you have any further queries, please do not hesitate in getting back in contact with us and one of our lovely team will be happy to help you.
Kind Regards
Akansha
A great little tool and works well
A great little tool and works well, if only they could have a bank transfer facility on the app to send to third party’s as not all businesses take card payments.
19 mars 2026
Omdöme utan inbjudan
Svar från HyperJar
Hi Simon
Thank you for taking the time to write us this fantastic review! I am really pleased to hear you are enjoying HyperJar.
If you have any further queries, please do not hesitate in getting back in contact with us and one of our lovely team will be happy to help you.
Kind Regards
manoj
Unprofessional Company and Poor customer servies
I had an extremely disappointing experience with HyperJar and would strongly advise others to be cautious.
After installing the app on my new Android phone, I was unable to complete verification because the SMS code never arrived. It has now been over two weeks, and despite repeated contact with their webchat and complaints team, the issue remains unresolved.
What makes this worse is the complete lack of proper customer support. There is no contact number, and the responses from webchat are repetitive and unhelpful. I was constantly told that the “internal team is looking into it” with absolutely no timeframe provided.
Because of this issue, I have effectively been locked out of accessing my own money. HyperJar does not support ATM withdrawals, and despite requesting multiple times to transfer my funds to my linked bank account, this has still not been done. I have been chasing this daily with no progress.
One interaction with a webchat agent (Zishan) was particularly frustrating — I received scripted responses, no real assistance, and the chat was ended without resolution.
This level of service is unacceptable for any financial service provider. Customers should not be left without access to their funds or kept waiting indefinitely with no clear communication.
I am now considering escalating this matter to the Financial Ombudsman Service.
Overall, a very poor and stressful experience.
19 mars 2026
Omdöme utan inbjudan
Svar från HyperJar
Hi Ali,
I’m really sorry to hear about your experience, this sounds incredibly frustrating, especially being unable to access your funds for such a long period of time. That’s not the level of service we want to provide.
We completely understand how stressful this must have been, and we’re sorry for the lack of clear updates and the experience you’ve had with support. We want to reassure you that your case has been escalated to the correct team, and they are reviewing everything. It also looks like your withdrawals have now been processed, so you should have access to your funds.
We do appreciate you taking the time to share this feedback, and we’re sorry again for the experience you’ve had.
Best wishes,
Teiba
Fantastic product
Fantastic product, it's helping my autistic son learn the value of money and how to buget
19 mars 2026
Omdöme utan inbjudan
Svar från HyperJar
Hi David,
Thank you for taking the time to write us this fantastic review! I am really pleased to hear you are enjoying HyperJar.
If you have any further queries, please do not hesitate in getting back in contact with us and one of our lovely team will be happy to help you.
Kind Regards
Saurav
Great app helps to teach children how…
Great app helps to teach children how to manage money
18 mars 2026
Omdöme utan inbjudan
Svar från HyperJar
Hi David,
Thank you for taking the time to write us this fantastic review! I am really pleased to hear you are enjoying HyperJar.
If you have any further queries, please do not hesitate in getting back in contact with us and one of our lovely team will be happy to help you.
Kind Regards
Raghvendra
Great customer support
Such a great app and the customer service is amazing, I spoke to Sihka and one other agent, both extremely helpful and fast, I'm very pleased 😊
18 mars 2026
Omdöme utan inbjudan
Svar från HyperJar
Hi Emma,
Thank you for taking the time to write us this fantastic review! I am really pleased to hear you are enjoying HyperJar.
If you have any further queries, please do not hesitate in getting back in contact with us and one of our lovely team will be happy to help you.
Kind Regards
Saurav
Svar från HyperJar
Hi Gemma,
Thank you for taking the time to write us this fantastic review! I am really pleased to hear you are enjoying HyperJar.
If you have any further queries, please do not hesitate in getting back in contact with us and one of our lovely team will be happy to help you.
Kind Regards,
Sakshi
Great customer service
Was able to access human support through the Live Chat function on a weekday evening. They resolved my request quickly.
17 mars 2026
Omdöme utan inbjudan
Svar från HyperJar
Hi Peter,
Thank you for taking the time to write us this fantastic review! I am really pleased to hear you are enjoying HyperJar.
If you have any further queries, please do not hesitate in getting back in contact with us and one of our lovely team will be happy to help you.
Kind Regards
Akansha
HyperJar has been brilliant since day…
HyperJar has been brilliant since day one.
It's so simple to use and the kids also have their own app.
My daughter broke her card and I was able to order a replacement using the App.
I dealt with Ajendra who sorted out the replacement with no fuss.
Highly recommended.
And unlike all the other kids card accounts with certain banks, there is no monthly fee.
17 mars 2026
Omdöme utan inbjudan
Svar från HyperJar
Hi Darren,
Thank you for taking the time to write us this fantastic review! I am really pleased to hear you are enjoying HyperJar.
If you have any further queries, please do not hesitate in getting back in contact with us and one of our lovely team will be happy to help you.
Kind Regards
Parth
Really good app and service
Been a customer for around 3years, So had a few niggles with setting up a new mobile ( old tech + spelling mistake for context). Team were super helpful, chats have been simple and to the point which is what i love. App overall 8.5/10 can be a bit hard to work out whats going on sometimes mainly finding info. Still recommend all day long. .. update some spellings..
16 mars 2026
Omdöme utan inbjudan
Svar från HyperJar
Hi L,
Thank you for taking the time to write us this fantastic review! I am really pleased to hear you are enjoying HyperJar.
If you have any further queries, please do not hesitate in getting back in contact with us and one of our lovely team will be happy to help you.
Kind Regards
Parth
Parth from customer care helped me…
Parth from customer care helped me resolve issues I had this evening .
Super fast and efficient advice and guidance!
Brilliant service
16 mars 2026
Omdöme utan inbjudan
Svar från HyperJar
Hi Sarah,
Thank you for taking the time to write us this fantastic review! I am really pleased to hear you are enjoying HyperJar.
If you have any further queries, please do not hesitate in getting back in contact with us and one of our lovely team will be happy to help you.
Kind Regards
Raghvendra
Cards are easy for children to use
Cards are easy for children to use. Easy to top up. When card is expiring takes less than 2minutes to arrange for new one to be sent out.
16 mars 2026
Omdöme utan inbjudan
Svar från HyperJar
Hi sam,
Thank you for taking the time to write us this fantastic review! I am really pleased to hear you are enjoying HyperJar.
If you have any further queries, please do not hesitate in getting back in contact with us and one of our lovely team will be happy to help you.
Kind Regards
Parth
Great for pocket money
Been using this app for nearly 2 years at this point, mainly to pay my kids their monthly allowance. No monthly charges and physical cards for the kids, plus separate “jars” for separate goals. Great app.
16 mars 2026
Svar från HyperJar
Hi Javeria
Thank you for taking the time to write us this fantastic review! I am really pleased to hear you are enjoying HyperJar.
If you have any further queries, please do not hesitate in getting back in contact with us and one of our lovely team will be happy to help you.
Kind Regards
Shambhu
Excellent service
Excellent service and customer service are great and so hopefully and it doesn’t take long to get things done. A big shout out to Supriya, you were a great help today, thank you.
16 mars 2026
Omdöme utan inbjudan
Svar från HyperJar
Hi Kelly,
Thank you for taking the time to write us this fantastic review! I am really pleased to hear you are enjoying HyperJar.
If you have any further queries, please do not hesitate in getting back in contact with us and one of our lovely team will be happy to help you.
Kind Regards,
Sakshi
I made a withdrawal transfer which is…
I made a withdrawal transfer which is usually always instant , it’s been over 35 hours now and still not recieved it even though the money left my account , I’ve contacted support MULTIPLE times and every single time they send me an automated answer about taking max 24 hours. I mention it’s been 35 and they say just please wait. No one seems to know what they’re talking about and no one’s been in touch. Absolutely rediculous
I appreciate the response however my funds have not been released as there is still one pending so I am not sure where that information came from. They asked me a load of questions and haven’t responded
14 mars 2026
Omdöme utan inbjudan
Svar från HyperJar
Hi Georgia,
We’re really sorry for how stressful and frustrating this must have been for you. We also understand that not receiving clear or helpful support responses can make situations like this even more frustrating, and we’re truly sorry that this was your experience.
All the checks and timeframes we have in place are there to help keep our customers and their accounts safe, but we appreciate that in moments like this, what really matters is clear communication and reassurance.
We’ve had a look into this and can see that your funds have now been released, but we completely understand that the delay and repeated responses you received weren’t good enough.
If you’d like us to take this further, you’re absolutely entitled to raise a formal complaint you can email the Complaints team directly at complaints@hyperjar.com.
Kind regards,
Teiba
Terrible experience with compliance…
Terrible experience with compliance teams they do not answer any of your questions despite telling them a transfer was made in error
No number to call to speak to someone and delays in email responses despite them quickly emailing to say they are withholding funds
Tried to make a complaint they have done nothing and still holding onto funds they say it’s regulatory that they do these checks however had no issue up until an error of transfer was done quickly tried to correct it by requesting a cancellation and now they are holding back a terribly poor service from this team to rectify an issue
Sent a long email to what they have not done and asked without any response.
12 mars 2026
Omdöme utan inbjudan
Svar från HyperJar
Hi Michelle,
We're sorry to hear that you feel disappointed with your experience and appreciate you taking the time to share your feedback.
For security and privacy reasons, we're unable to discuss account-specific matters on a public platform. Our teams are committed to supporting customers and responding as quickly as possible, however some enquiries need to be handled by specialist teams and may take a little longer to review.
We understand that waiting for updates can be frustrating and we appreciate your patience while the matter is being looked into. As your case is already with the relevant team, they will continue to communicate with you directly by email.
Thank you again for your feedback.
Team HyperJar
Easy to access human support!
14 mars 2026
Omdöme utan inbjudan
Svar från HyperJar
Hi Jane,
Thank you for taking the time to write us this fantastic review! I am really pleased to hear you are enjoying HyperJar.
If you have any further queries, please do not hesitate in getting back in contact with us and one of our lovely team will be happy to help you.
Kind Regards
Saurav
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
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Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.