Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 4 av 5 stjärnor

Coole Skateboard Imitate und mal was anderes an der Wand, kein Zweifel. Aber zur Montage könnte man auf der Rückseite der Boards Markierungen setzen zum gleichmäßigen Befestigen der Halterungen. Viell... Se mer

Betygsatt 3 av 5 stjärnor

I haven’t received my package, it’s been almost a month and the tracking number still shows no updates. HULUS definitely doesn’t offer a reasonable post-sale experience. It’s a pity because you guys d... Se mer

Företaget har svarat

Betygsatt 1 av 5 stjärnor

Gave email address to put through an order to see what shipping to my country would cost. Have since emptied cart, but receive an email every day to “complete purchase”. Deleting from my cart doesn't... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

J'ai commandé un surf à personnaliser. L'échange avec l'équipe d'Hylus a été rapide et simple. L'intégration des photos que j'ai envoyée été superbe et ils ont accepté de faire plusieurs modifications... Se mer

Företagsinformation

  1. Dekoration- och inredningsbutik

Om HYLUS

Skrivet av företaget

HYLUS is a digital contemporary art gallery, showcasing the latest art trends into uncommon art pieces. We are experts in Acrylic Glass with 30+ years of experience in the industry. Craftsmanship is an essential cornerstone upon which we pride ourselves on and customer satisfaction is how we assess and ensure we maintain this belief.

Kontaktuppgifter

3,6

Medel

TrustScore 3.5 av 5

208 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 3 av 5 stjärnor

The actual skateboards are great but…

The actual skateboards are great but the mechanism to hold them up doesn’t work well. We bought 6 boards a year ago and over the last year 2 have fallen off the wall at the part where there is tape that sticks to the board. 1 board got damaged and I had to page a discounted fee to replace the board. They were then put back up by a professional art installation company with the brackets provided by Hylus and again about 3 weeks later a board fell. Such great pieces but I wish they had a better mechanism to hang them.

18 juli 2022
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

I ordered 5 custom boards submitted my…

I ordered 5 custom boards submitted my photos. Then received and email saying I would have to pay 2 custom design fee’s to put the photos on the boards correctly. Also ordered some mounts at that point. Went back and fourth for 4months about how my photos are not good enough quality which is fine I guess. Bottom line they took my money asked for more then didn’t do much to help me. I asked for a refund no reply. So then I picked out boards on there website and asked if they could just send me these instead still no reply. Basically I got robbed for somewhere around $800.00. Don’t order from this place they seem like thief’s and cons to me.

11 juni 2022
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Order arrived 2 months late

Order arrived 2 months late, and DAMAGED. Customer service never replied to me, on top of that, they buy the products ready made and then ship them to to buyer, they don't even make their own products, they purchase from MKI Plexi

6 juni 2022
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

I have not received my order

I have not received my order. I don’t even remember how long ago I ordered it, it’s been that long. It’s over a year now. I have emailed your company multiple times and I still have not received my order. I would really love someone to please resolve my issue that has been going on for such a long time. If I could give a 0 star rating, I would.

26 maj 2022
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Do not purchase

I placed an order on the 14/3/22 and I did not receive the order even though they guarantee orders will be shipped within 30 days and when I tried contacting them about the order I did not hear back. Do not purchase

Very disappointed

6 maj 2022
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Do not Purchase

Got my order about 10 days late, the products came with minor damage, as well as the quality was horrible. I hung up the art work and after 3 days one of the skateboard images peeled and fell off due to the sticker mount. Would not recommend this product at all to anyone especially for the 400$ price tag. Very disappointed.

7 april 2022
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

I don’t receive my puechase

After 15 days, and more than 10 business days I’m still waiting for my Purchase. It’s impossible to follow the tracking and don’t have a way to know if the items are on the way. Terrible service

4 mars 2022
Omdöme utan inbjudan
Logotyp för HYLUS

Svar från HYLUS

Hey Rafa,

Thank you for your valuable feedback,

There has unfortunately been a covid outbreak in our warehouse and to keep our colleagues' and customers' safety, we moved production to another warehouse which delayed production.

Our customer service has informed all our customers about this inconvenience.

As I can see in our system, your boards have arrived already, we hope that you are enjoying your HYLUS Artworks.

Kind Regards,
HYLUS Team

Betygsatt 4 av 5 stjärnor

Pleased with Hylus

While it is difficult to hand and you must follow the instructions carefully. One of my skateboards fell and chipped but Hylus followed through with a replacement board immediately and sent a video on how to hang. I couldn’t be happier with my Kaws!!

9 februari 2022
Betygsatt 5 av 5 stjärnor

Order reviewed and problem fixed.

After a problem in my order, they fixed it in a few days and even took the care of emailing me directly.

Really good customer service and had no issue resolving the problem.

5/5 !

26 januari 2022
Betygsatt 4 av 5 stjärnor

Great customer service

The acrylic holders for the art pieces are very fragile and difficult to align when installing. Told Hylus that i would love to get another set of the holders...especially the middle piece....response was quick and positive. Impressed!!

24 januari 2022
Betygsatt 4 av 5 stjärnor

Great customer care

The item is pricy, but the quality is good.
But what I like the most is the fact Hylus' service care is the most devoted to customers' satisfaction I ever found.
Super suggested to everyone!

19 januari 2022
Logotyp för HYLUS

Svar från HYLUS

Hey Giacomo,

Thank you for your valuable feedback,

We are terribly sorry to hear you are dissatisfied with our product,

At HYLUS we make sure all our products are high quality, we only send out 100% quality checked products, and we have a 100% satisfaction guarantee, if your product is blurred or arrives damaged, we take responsibility and we will provide a free replacement.

Our Customer Service has reached out to you about the issue, we kindly ask you to get back to them so they can provide assistance in this case.

Kind regards,
HYLUS Team

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