HX Car Park Management Omdömen 

Cartmel racecourse parking is a rip off!!! HX Car Park Management are a disgrace. I have had to pay a £100 fine for displaying the ticket their machine gave me. First they said I did not display a ticket so I produced it as evidence then they said it only had first two of number plate- seems to happen a lot - their faulty machine. I still displayed their paid for ticket. Ridiculous. Spoiled a lovely visit to Cartmel and will not recommend or return. Please share on Facebook etc

DO NOT PAY A FINE FROM THIS COMPANY
I urge anyone who has received a fine from this company or any other PCN's for that matter not to pay the fine but head over to Martin Lewis' site for a wealth of advice in fighting these organised and legalised scammers. Do not let them keep getting away with it and also write to your MP to get this type of company shut down. It's outrageous that honest hard working people are being bullied to pay unlawful fines. Believe me, the real law is on your side.

Scum. Absolute scum bags.

Amazing customer service. Called their number on the signs and spoke to a wonderful young lady name Hayley. Explained I was running late at work and would overstay my ticket. She totally understood and because I had called and let them know she reassured me all would be okay and I wouldn't received a parking charge. Thank you very much!!

A group of rich unethical bandits. It amazes me that we live in a country where this can be enforced legally. They don't understand what hardship can be in the UK. Its disgusting they can get away with draconian measures implied for what can in most cases be a small error. To expect the driver of a vehicle to operate the safely whilst reading there terms and conditions on a sign printed on entry is in my opinion unlawful. In my case I couldn't find a parking space and left 2 minutes over the allowed "10 minutes grace period"

I would hate to be in a large car park with a wait on the ticket machine.

As per so many other reviews, this would be a 0 if it was possible to award one. Issue with parking at Cartmel racecourse a few weeks ago. Have appealed the £60 fine with HX. Their response to our appeal acknowledged we had paid but had (allegedly) only inputted the last 3 digits of our VRN. We had inputted what was required. We are now expected to pay the £60 as their 'appeals process is now concluded.' The slogan on the company's website says they are, "Fair, ethical and nationwide." I don't know if they are nationwide or not. They most certainly aren't fair or ethical.

Hi - seems I am not the only one to suffer the “draconian” enforcement of HX Car Park Management - please be aware - Cartmel Car Park and Holker Estate’s do not support you, even when you have purchased a ticket but then change, as they did in my case, the whole story - I did get a response from Holker Estate’s - but they, of course, sided with HX, as they obviously get revenue from any action taken - no where in South Lakeland Car parks is it a requirement to enter your full registration number and many operate without any form of registration number being entered - this in my opinion is just another way of tripping up “customers” and then fine them - I asked for my initial payment, for parking to be deducted from the fine - fell of deaf ears, to me this is complete extortion - avoid this car park and if that means avoiding Cartmel, so be it

*Update - Never been back to Cartmel and you can blame Holker Estates for this!

I was 10 minutes late on a 5-6hr parking spot, in a largely free car park, and they're fining me £100.

Fined for parking at work despite entering details into computer before they took over car parking enforcement at The Willowbrook Centre Bradley Stoke. £60 if you pay immediately or £100 if in 28 days. Been to work 6 times since this fine issued so should be expecting an overflowing letterbox. Absolute muppets!!

I was PCN'd for an overstay of 2 minutes beyond the 10 minute grace period they say I was allowed, when I visited Anchor Retail Park in Hartlepool.
I visited at midday on Dec 23rd 2019 when it was almost impossible to move in the car park, and even more problematic in finding a Blue Badge Bay. It took at least 20 minutes to actually get parked, then another 15 minutes to get out of the car park when leaving as the road leading alongside was also really busy. That basically boils down to Frustration of Contract. They say that the time allowed in the car park is 2 hours, but the time parked was considerably less for the previous reasons of accessibility. I appealed on the basis that they should apply a further amount of time for the disabled who have difficulties in their movement but they have gone to a debt collector with this instead. Roll on. I eagerly look forward to telling my side of this to a judge. The Equalities Act has been well and truly ignored. They have a duty to allow further parking periods, such as ParkingEye do, even though they are also known bandits.
PCN AN122334

Bought advance parking at Manchester Airport for an upcoming holiday which was subsequently cancelled due to covid.
I paid extra at the time of booking for free cancellations
I cancelled as soon as the travel company let us know! Guess what hx done...
A voucher off future parking at Manchester Airport. We live 200 miles away so Manchester was our last resort but chose it as the only option we thought we were covered by the free cancellations fee but now I have a crappy voucher for parking in Manchester airport. This shouldn't be allowed I contacted my credit card company and they said what do the terms and conditions state. Of course I never read them because I thought the cancellations fee would cover it. Had I read the terms I wouldn't have looked

Cartmel Racecourse

PCN issued as "failed to purchase ticket within 15 minute consideration period". Appealed as I was at the machine in plenty of time but had to wait behind a gentleman who was a blue badge holder and had to read the full signage to find out if he was entitled to free parking. Nowhere on the signage was this made clear. He then struggled to use the machine so I did this for him.

I pointed this out in the appeal but apparently I should have called them within 48 hours - which I would have done if I had realised I was outside the 15 minutes.

No sympathy from PCN and funnily enough I was warned about bad they were by a lady in the hotel where we ate. Such a shame such a pretty little village will be impacted by people not visiting due to how PCN operate as it is the main parking there.

I have written to the council pointing this out but not sure what they can do about it!

This review doesn’t even deserve 1 star.

DO NOT PARK AT MARCO ISLAND CAR PARK IN NOTTINGHAM.

My Dad drove in, couldn’t get the pay machine to work so left - and ended up with a £100 fine for being in the building for 7 minutes - absolute con. Appealed and failed although did get the fine reduced to £20 - still appalling behaviour towards an OAP.

Shocking! paid for ticket at Cartmel, two weeks later received a fine because I hadn't entered my full registration, still had the ticket plus the transaction on my bank statement so appealed and as a lot of you I failed.

According the British Parking Association Code of Practice changes which were effective from 6th January 2020 they state:

B) Major Keying Errors
Examples of a major keying error could include:

Motorist entered their spouse’s car registration
Motorist entered something completely unrelated to their registration
Motorist made multiple keying errors (beyond one character being entered incorrectly)
Motorist has only entered a small part of their VRM, for example the first three digits

In these instances we would expect that such errors are dealt with appropriately at the first appeal stage, especially if it can be proven that the motorist has paid for the parking event or that the motorist attempted to enter their VRM or were a legitimate user of the car park (eg a hospital patient or a patron of a restaurant).

HX do not deal with such errors appropriately! they just rob you blind

STAY AWAY FROM PARKING AT THE RACECOURSE

UPDATE been today to view the signage and guess what? A sticker has now been put on the pay machine stating that full and correct license plate must be entered, that most definitely is a new sticker 😡😡

I have had the same problem as the majority of people, I've entered my registration correctly, but the machine has deleted most of it. I have the ticket to prove I've paid for my parking time but lost my appeal. It's good to see that those who are taking them to court are winning. We all need to boycott their car parks and warn as many people as possible. Mine was at Victoria st Morecambe, a small car park, maybe holds 15 spaces, so losing business will have an impact on them. Thanks for the warnings about Cartmel and Lancaster.

Tried to park at Oxenholme House car park. The machine wouldn't accept my card so tried via my mobile - again wouldn't accept my card, tried a couple of times then went over the road to the station car park (paid with my card no problem.) HX sent me a £60 charge because I spent 17 minutes trying to get their machine to work. I appealed to the 'Independent' Appeals Service who dismissed the appeal and HX now want £160! Citizens Advice tell me that these people are intransigent and aggressive. Looking at the reviews I can see one or two other words which are even more suited.

Cartmel racecourse problem again. Wrong number input so even though parking fee paid, PCN issued. Unsympathetic approach on appeal. Avoid them like the plague if you can.

This isn't an operator who is content to issue fair PCNs for overstaying or non payment. Who does that any more? So not making enough money by playing fair, they have invented 2 new ways to fleece the motorist. First and most likely, allow the use of old Parkeon Strada pay machines which hiccup at least once a day and freezes while you are entering your vehicle registration number but still takes your coins. When the ticket emerges some of the VRN characters are missing. Somehow they make it your fault that the machine has failed! Secondly, they have a 10 minute limit on buying a ticket... in a ANPR managed car park! Why? Because it gives them an excuse to say you have breached their contract. Luckily 65 court cases have proven they were wrong. Look for our HX groups on Facebook if you need help to beat them.

We parked at Cartmel Racecourse to dine with relatives and spent money in the village, we overstayed in the car park and a week later received a pcn from HX car parking with no option to simply pay for the extra time we were parked, we contacted Cartmel Racecourse but they were not interested. The draconian attitude of HX car park management reflects badly on Cartmel Racecourse. We spent a lot of money in Cartmel that day but we have been fined for supporting local businesses by a company from Huddersfield. Was it legal for them to photograph my passenger without their permission?

Can’t give 0 otherwise I would. Parked at their managed car park at King Street Wigan. Paid. No contravention although their machine did not print the full reg that was entered by driver so a parking charge was given. Appealed to no avail. Now being taken to court. Their legal company is Gladstones. (Also a lack of morals). The missing characters on their machine printing appears to be a common problem and a way I feel they extort money from the vulnerable. It appears the courts are also becoming aware of this by people who are standing up to them. The landowners of the car parks also allow this to happen which is incomprehensible