Beautiful quality in my 18” White Large Baroque Freshwater Pearl Necklace. Nice customer service, too. They seem to always stay up with the current trends in pearl jewelery as well as stocking many o... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I have purchased from House of Pearls before but never again. There are other companies that sell beautiful pearl jewelry with much better customer service. Run don't walk away from this store.
I purchased two sets of pearl earrings and each one was absolutely lovely. They were well packaged and one pair of studs came with an additional back for small earlobes so that they won’t tilt. I was... Se mer
First time bought pearls from houseofpearls website for my wife birthday gift. She really love it Beautiful and quality made. Very fast shipping and security seel's package for a international deliv... Se mer
Företagsinformation
Skrivet av företaget
House of Pearls is an online pearl jewelry brand offering genuine cultured pearl jewelry, including freshwater pearls, Akoya pearls, Tahitian pearls, Golden South Sea pearls, and White South Sea pearls. We focus on timeless pearl necklaces, earrings, bracelets, rings, and gifts for weddings, anniversaries, birthdays, Mother’s Day, and everyday elegance. Each order is carefully checked before shipping and packaged with a gift box. Selected pieces may include pearl certificates or optional third-party certification depending on the product. Our customer care team is here to help with product questions, sizing, shipping updates, returns, and after-sales support.
Kontaktuppgifter
3,6
Medel
69 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 50 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Bought a pair of golden pearl earrings…
Bought a pair of golden pearl earrings from them ~aud$750 because they are a bit cheaper than other brands . Disappointed as they look dull, greenish, smaller than the actual size. Emailed them for an exchange one day after receiving, still no reply after 3 months
(Im a pearl lover and got around 10 items ranging from ~$400-$2,300 from a few vendors)
not a returned customer 😟
Never buy things where there’s no option for return , period
27 december 2024
Omdöme utan inbjudan
Svar från HOUSE OF PEARLS
Dear customer,
We’re very sorry to hear about your disappointment with the golden pearl earrings and the lack of response after you contacted us. This is not the level of customer care we want for House of Pearls, especially for a high-value pearl jewelry purchase.
Golden pearls can naturally vary in tone, overtone, luster, and appearance under different lighting, but the earrings should still match the product description, pearl size, and quality standard shown on our website. We understand your concerns about the pearls appearing dull, greenish, or smaller than expected, and we would like to review this case properly.
We have requested more information through Trustpilot so we can identify your order. Please provide your order number, full name, email address used at checkout, purchase date, and clear photos of the earrings in natural light. Once we have the details, our customer care team will review the product and communication history and assist with an appropriate resolution.
Thank you for bringing this to our attention.
House of Pearls Customer Care
Nice products, corresponding to the pictures on the webpage
When I saw other people's feedback, I was a bit worried as I had already placed an order...
When I got the goods, I was positively surprised. The products were nice and corresponded to the pictures on the webpage.
To the ones who were so negative on this forum, I can only say: You can NOT expect a Rolls Royce if you only pay the price of a VW...
Best
Marcel T. from Switzeland
17 februari 2025
Omdöme utan inbjudan
Svar från HOUSE OF PEARLS
Dear Marcel,
Thank you so much for your kind review. We’re very happy to hear that your order arrived well and that the jewelry matched the photos and expectations on our website.
We truly appreciate you taking the time to share your experience, especially knowing that you had some concerns after reading other feedback. Your honest review means a lot to our team and helps future customers shop with more confidence.
Thank you again for choosing House of Pearls.
House of Pearls Customer Care
Genau das gleiche wie Evelyn Woods habe…
Genau das gleiche wie Evelyn Woods habe ich auch erlebt,Perlen viel kleiner als bestellt ! Kein zurück senden möglich , über 400 Euro in den Sand gesetzt!
9 november 2024
Omdöme utan inbjudan
Svar från HOUSE OF PEARLS
Liebe Kundin / Lieber Kunde,
es tut uns sehr leid zu hören, dass Sie mit Ihrer Bestellung enttäuscht sind. Das ist nicht die Erfahrung, die wir unseren Kundinnen und Kunden bei House of Pearls bieten möchten.
Wir nehmen Ihre Rückmeldung bezüglich der Perlengröße sehr ernst. Die gelieferten Perlen sollten der auf unserer Website angegebenen Größe und Produktbeschreibung entsprechen. Daher möchten wir Ihre Bestellung gerne nochmals sorgfältig prüfen.
Wir haben über Trustpilot weitere Informationen angefordert, damit wir Ihre Bestellung identifizieren können. Bitte senden Sie uns Ihre Bestellnummer, den vollständigen Namen, die beim Kauf verwendete E-Mail-Adresse sowie klare Fotos des Schmuckstücks und, wenn möglich, eine Messung der Perlengröße.
Sobald wir diese Informationen erhalten haben, wird unser Kundenservice den Fall prüfen und Ihnen mit einer passenden Lösung weiterhelfen.
Vielen Dank, dass Sie uns darauf aufmerksam gemacht haben.
House of Pearls Customer Care
They advertised 9-10mm pearl earrings
They advertised 9-10mm pearl earrings, when they arrived I measured the pearls, they were 5-6mm at most and very small, the clasps on one was broken.
I contacted them and so far no result, they just told me to measure them, like I was stupid. I took a picture of my own 10mm pearl earrings against what they sent me and sent it back. They were less than half the size.
They just made an excuse that my pearls were a more superior quality and did not compare. I didn’t send it to them to compare quality, it was to compare size.
Now all I can do is leave reviews about the poor quality of their product to warn other customers.
I am sure all their customer reviews on their face book post were false reviews. I have requested a full refund but I don’t expect to see it.
21 juni 2024
Omdöme utan inbjudan
Svar från HOUSE OF PEARLS
Dear customer,
We’re very sorry to hear about your experience. This is not the level of product quality or customer care we want anyone to receive from House of Pearls.
We understand that your concern is specifically about the pearl size advertised versus the pearl size received, as well as the broken clasp. If the earrings were described as 9–10mm, they should match that size range, and any clasp issue should be reviewed as a product quality concern.
We also apologize if our previous communication made you feel dismissed. That was not our intention. We would like to review your case again properly, including the photos and measurements you already provided.
We have requested more information through Trustpilot so we can identify your order. Please provide your order number, full name, email address used at checkout, and purchase date. Once we have the details, our customer care team will review the product, sizing, clasp issue, and previous communication history, and assist with an appropriate resolution.
Thank you for bringing this to our attention.
House of Pearls Customer Care
I have ordered a pearl necklace
I have ordered a pearl necklace. When I received it I felt it wasn't an authentic freshwater pearl necklace, the box it was in had an odour as from a plastic factory. I returned it 2weeks ago, since then no refund. Is that a scam?
13 maj 2024
Omdöme utan inbjudan
Svar från HOUSE OF PEARLS
Dear Renata, thank you for your feedback. We’re sorry to hear that you were disappointed with your experience.
We can confirm that your return was received and a refund has been processed to your original payment method. Depending on the bank or card provider, it may take several business days for the refund to appear on your statement.
We would also like to reassure you that our necklace is made with genuine cultured freshwater pearls. We’re sorry to hear about the packaging odor you experienced, and we’ll review this with our packaging team.
We’ve reached out to you privately with the refund confirmation and would be happy to help further if anything is still unclear.
House of Pearls Customer Care
Svar från HOUSE OF PEARLS
Dear customer,
We’re sorry to see this review and would like to understand what happened.
At the moment, we are unable to identify your order or the issue from the information provided. House of Pearls takes customer concerns seriously, and we would like to review this properly.
We have requested more information through Trustpilot. Please provide your order number, full name, email address used at checkout, purchase date, and a brief description of the issue so our customer care team can investigate and assist further.
Thank you,
House of Pearls Customer Care
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