Beautiful quality in my 18” White Large Baroque Freshwater Pearl Necklace. Nice customer service, too. They seem to always stay up with the current trends in pearl jewelery as well as stocking many o... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I have purchased from House of Pearls before but never again. There are other companies that sell beautiful pearl jewelry with much better customer service. Run don't walk away from this store.
I purchased two sets of pearl earrings and each one was absolutely lovely. They were well packaged and one pair of studs came with an additional back for small earlobes so that they won’t tilt. I was... Se mer
First time bought pearls from houseofpearls website for my wife birthday gift. She really love it Beautiful and quality made. Very fast shipping and security seel's package for a international deliv... Se mer
Företagsinformation
Skrivet av företaget
House of Pearls is an online pearl jewelry brand offering genuine cultured pearl jewelry, including freshwater pearls, Akoya pearls, Tahitian pearls, Golden South Sea pearls, and White South Sea pearls. We focus on timeless pearl necklaces, earrings, bracelets, rings, and gifts for weddings, anniversaries, birthdays, Mother’s Day, and everyday elegance. Each order is carefully checked before shipping and packaged with a gift box. Selected pieces may include pearl certificates or optional third-party certification depending on the product. Our customer care team is here to help with product questions, sizing, shipping updates, returns, and after-sales support.
Kontaktuppgifter
3,6
Medel
69 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 50 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
It is not possible to reach customer’s…
It is not possible to reach customer’s service to get information on a placed order.
I placed the order I. June but I don’t remember the exact date.
The quality of the received bracelets is much less than the paid price.
10 juni 2026
Pearl bracelet
I ordered this a week ago, paid the extra money to have it delivered on time and still have not received it.
6 juli 2026
Svar från HOUSE OF PEARLS
Dear Rebecca, we’re very sorry your pearl bracelet has not arrived yet, especially after you paid for expedited shipping.
We checked the tracking and can see that DHL has placed the parcel on hold due to a delivery processing issue. We’ve contacted you directly by email with the next steps and are ready to arrange a replacement shipment if the current parcel cannot be released in time.
We’re sorry for the inconvenience and will continue working with you until this is resolved.
House of Pearls Support
The pendant was smaller than expected
The pendant was smaller than expected, but pretty.
The chain provided was stuck between the metal grooves on the backs of several of the settings. There were also pieces of glue sticking in these areas on the back settings.
The chain was frail, knotted & broken.
I know it was just a display chain.
You would be better off not providing a cheap chain in the first place, or securing the chain protectively in a plastic bag or wrapped in tissue paper.
1 juli 2026
Bought Bracelet for my sister she's…
Bought Bracelet for my sister she's very pleased with it and a good fit only problem was delivery company Relay it took a good while for item to be delivered
29 juni 2026
Svar från HOUSE OF PEARLS
Dear customer,
Thank you so much for your review. We’re very happy to hear that your sister is pleased with the bracelet and that it was a good fit.
We’re sorry that the delivery took longer than expected. We understand that waiting for an order can be frustrating, and we appreciate your patience while it was in transit.
Thank you again for choosing House of Pearls, and we hope your sister enjoys wearing her bracelet.
House of Pearls Customer Care
Svar från HOUSE OF PEARLS
Dear customer,
We’re very sorry that the earring arrived broken, especially as it was intended as a gift. We completely understand how upsetting that must have been.
After reviewing your order, our customer care team has arranged a replacement pair for you at no additional cost. The new replacement order details have been sent to you by email.
This is not a common issue for this style, which is one of our much-loved earrings chosen by many House of Pearls customers, but we take every damaged delivery seriously. We hope the replacement arrives safely and that you will be able to enjoy your gift as originally intended.
If you have any further questions, please contact us at contact@houseofpearls.com and our team will be happy to help.
House of Pearls Customer Care
Where are my Pearl's?
I paid for expedited shipping as to receive the pearls for a alive gift for my wife. 3-5 days. Still have not received the pearls 10 days later
And today is our anniversary.
28 juni 2026
Svar från HOUSE OF PEARLS
Dear customer,
We’re very sorry that your pearls did not arrive in time for your anniversary. We completely understand how disappointing this must have been, especially as this was a special gift for your wife.
After reviewing your order, we confirmed that it was a customized piece, which required additional processing time before shipment. Your order has now been shipped by DHL Express, and the tracking details have been sent to you by email.
We apologize if the production time and expedited shipping timeline were not clear enough at checkout. Expedited shipping refers to the transit time after the order is dispatched, but we understand this caused frustration and missed expectations for an important occasion.
If you have any further questions or concerns, please contact us at [contact@houseofpearls.com](mailto:contact@houseofpearls.com) and our customer care team will continue to assist you.
House of Pearls Customer Care
Earrings were exactly what I hope they…
Earrings were exactly what I hope they would be in terms of size, appearance, etc.
26 juni 2026
Svar från HOUSE OF PEARLS
Dear customer,
Thank you so much for your kind review. We’re very happy to hear that the earrings were exactly what you hoped for in size, appearance, and overall look.
We truly appreciate you choosing House of Pearls and taking the time to share your experience.
House of Pearls Customer Care
I have not received my order yet
28 juni 2026
Svar från HOUSE OF PEARLS
Dear customer,
We’re very sorry that your order has not arrived yet. We understand how frustrating it is to see a delayed delivery status, especially when you are waiting for your pearls.
After reviewing your order, we can confirm that it has been shipped with DHL Express and the tracking details have been provided. The shipment is currently showing as delayed on the carrier side for delivery to Mexico.
Our customer care team will continue monitoring the tracking status and will follow up if further action is needed with DHL. If you have not received the package or a clear delivery update shortly, please contact us at [contact@houseofpearls.com](mailto:contact@houseofpearls.com) with your order number so we can assist further.
Thank you for your patience, and we apologize for the inconvenience.
House of Pearls Customer Care
I paid for shipping
I paid for shipping. It says 7-10 days delivery. Now it’s been 13 days and still in transit. Still didn’t receive my order
28 juni 2026
Svar från HOUSE OF PEARLS
Dear customer,
We’re sorry to hear that you have not received your order yet. We understand how frustrating it is to be waiting for your pearls, especially after paying for shipping.
After reviewing the tracking, the parcel is showing as delivered on June 28 to Pomfret Center, CT, with the delivery note indicating “other secured location.” Sometimes this can mean the package was left in a mailbox, parcel locker, front desk, side door, or another safe place at the delivery address.
Please check any secure delivery areas, mailbox/parcel locker, front desk, household members, or neighbors. If you still cannot locate the package, please contact us at [contact@houseofpearls.com](mailto:contact@houseofpearls.com) with your order number, and our customer care team will help investigate with the carrier.
We apologize for the inconvenience and will do our best to assist.
House of Pearls Customer Care
three beautiful pieces
three beautiful pieces. earrings, and 2 brooches, couldn't ask for better birthday presents/ pearls are stunning craftsmanship is amazing, you wont be disappoited
15 juni 2026
Svar från HOUSE OF PEARLS
Dear customer,
Thank you so much for your lovely review. We’re delighted to hear that the earrings and brooches made such beautiful birthday presents.
It means a lot to know that you loved the pearls and craftsmanship. We truly appreciate you choosing House of Pearls and taking the time to share your experience.
House of Pearls Customer Care
Stay clear!
I worked for this woman a decade ago. Clearly hasn't changed her ways. I watched her super glue "pearls" onto rings, ear rings, and other jewellery pieces. Stay away, she is so dishonest.
16 maj 2025
Omdöme utan inbjudan
Svar från HOUSE OF PEARLS
Dear Michelle,
We take all concerns seriously, but we are unable to verify this review as a customer experience with House of Pearls.
This review does not appear to describe a recent order, product purchase, or customer service interaction with our store. House of Pearls is committed to offering genuine cultured pearl jewelry, and each order is checked before shipping according to our product quality standards.
If this review relates to an actual purchase from House of Pearls, please provide your order number, full name, email address used at checkout, and purchase date through Trustpilot’s information request so we can investigate properly.
Thank you,
House of Pearls Customer Care
ONLY LOOKED AT WEBSITE= several weeks…
ONLY LOOKED AT WEBSITE- several weeks ago and been bombarded up to four times a week sometimes more even though unsubscribed every unwanted email. Ruddy nuisance and feels like harassment.Would prefer an option to give no star.
19 januari 2026
Omdöme utan inbjudan
Svar från HOUSE OF PEARLS
Dear Gillian,
We’re sorry to hear about your frustration with our emails. This is not the experience we want anyone to have with House of Pearls.
If you unsubscribed but continued to receive marketing emails, we would like to investigate this immediately and make sure your email preferences are correctly updated. We have requested more information through Trustpilot so we can identify the email address involved and review our records.
Please provide the email address used to sign up or receive our emails through Trustpilot’s information request, or contact us directly at [contact@houseofpearls.com](mailto:contact@houseofpearls.com). We will check this and ensure you are fully removed from any marketing communications if that is your preference.
Thank you for bringing this to our attention.
House of Pearls Customer Care
STAY AWAY AND BUY ELSEWHERE
STAY AWAY AND BUY ELSEWHERE. Bought a nice pearl necklace for my wife for Christmas, in the pictures it looked amazing - arrived in a plastic bag with no gift box as I had requested and paid for for Christmas. It's now January and the necklace is falling apart, not cheap buy elsewhere!
20 december 2025
Omdöme utan inbjudan
Svar från HOUSE OF PEARLS
Dear Ryan,
Thank you for sharing your feedback. We’re sorry that your original Christmas gift order did not meet your expectations, especially regarding the packaging and the necklace issue after purchase.
After reviewing your case, we were able to identify your order and confirm that our customer care team arranged a replacement necklace free of charge on January 24. We hope this helped resolve the issue, and we apologize again for the disappointment with the original order.
If you have not received the replacement or if there is still anything unresolved, please contact us at [contact@houseofpearls.com](mailto:contact@houseofpearls.com) so our team can review it further.
Thank you,
House of Pearls Customer Care
If I could leave 0 stars I would
If I could leave 0 stars I would. DO NOT BUY! The earring backings were bent. When a gently straightened them (they were extremely thin) they broke off. I am so disappointed. They will NOT take them back even though they were shipped damage because all earring sales are final. BUYER BE WARE. I have purchased fake jewelry from Claires that were made better.
12 januari 2026
Omdöme utan inbjudan
Svar från HOUSE OF PEARLS
Dear customer,
We’re very sorry to hear about your experience. This is not the standard we want for House of Pearls, and we understand how disappointing it must have been to receive earrings with damaged or bent backings.
While earrings may have return restrictions for hygiene reasons, any item that arrives damaged should be reviewed separately by our customer care team. We would like to look into your order again and check the photos, packaging, and product condition at delivery.
We have requested more information through Trustpilot so we can identify your order. Please provide your order number, full name, email address used at checkout, and clear photos of the earrings and backings. Once we have the details, our team will review the case and assist with an appropriate resolution.
Thank you for bringing this to our attention.
House of Pearls Customer Care
Pathetic company!!!
Pathetic company!!!! Bate and switch does not work with me!!!!
Placed an order on 12/3 and was told shipping in 2-3 days. Today is 8 days and NO tracking, no communication whatsoever. I reached out to the company. After waiting for them to check, I received a new email stating my item is out of stock and would I like something else? I never received any communication from this company until I reached out to them. I clearly can see why they have a "F" rating with the BBB.
9 december 2025
Omdöme utan inbjudan
Svar från HOUSE OF PEARLS
Dear customer,
We’re very sorry for the frustration and lack of timely communication regarding your order. This is not the experience we want for House of Pearls customers.
If an item becomes unavailable after an order is placed, our team should notify the customer as quickly as possible and offer a clear solution, including an alternative item or a refund. We understand how disappointing it is to wait for tracking information and only learn about a stock issue after reaching out.
We have requested more information through Trustpilot so we can identify your order and review what happened. Please provide your order number, full name, and email address used at checkout so our customer care team can look into this immediately and help with the appropriate resolution.
Thank you for bringing this to our attention.
House of Pearls Customer Care
Poor Quality!!!
I am so very disappointed in the quality and size of the necklace. I especially detest the chain and how cheap it appears. This is my first and last purchase.
19 augusti 2025
Omdöme utan inbjudan
Svar från HOUSE OF PEARLS
Dear customer,
We’re very sorry to hear that your first experience with House of Pearls was disappointing. This is not the impression we want any customer to have.
We understand your concerns about the necklace size and chain quality. The necklace should match the product description and photos shown on our website, and we would like to review your order carefully to understand what happened.
We have requested more information through Trustpilot so we can identify your order. Please provide your order number, full name, email address used at checkout, and photos of the necklace and chain. Once we receive the details, our customer care team will review the case and assist with an appropriate solution.
Thank you for sharing your feedback.
House of Pearls Customer Care
Beware
Beware! Do not buy from them.
There’s no customer support—their chat line is terrible and they don’t respond to emails.
I received a pair of earrings with dangling pearls, and one was defective—the pearl wasn’t even attached, yet they still shipped it to me.
Despite trying to contact them multiple times, I got no reply.
I’ll take the loss on that pair of earrings, but shame on you.
Karma is real. If this is how you run your business, people will take notice.
Buyers, be warned—I’ll be much more cautious with sellers like this from now on.
18 juni 2025
Omdöme utan inbjudan
Svar från HOUSE OF PEARLS
Dear customer,
We’re truly sorry to hear about your experience. This is not the level of product quality or customer care we want anyone to receive from House of Pearls.
If an earring arrived with the pearl detached or defective, this should be reviewed by our team as a quality issue. We also apologize if your messages were not answered in a timely way. That is not acceptable, and we would like to look into what happened.
We have requested more information through Trustpilot so we can identify your order. Please provide your order number, full name, email address used at checkout, and photos of the defective earring. Once we have the details, our customer care team will review the case and assist with an appropriate resolution.
Thank you for bringing this to our attention.
House of Pearls Customer Care
i got the bracelet as my daughter tried…
i got the bracelet as my daughter tried it on it broke,they won't give me a refund or send a new one, now i have to spend $100 to get it fixed
awful company
28 april 2025
Omdöme utan inbjudan
Svar från HOUSE OF PEARLS
Dear customer,
We’re very sorry to hear that the bracelet broke when your daughter tried it on. This is not the experience we want for House of Pearls customers, and we understand how disappointing and frustrating this must be.
We would like to review your case again as a product quality concern. We have requested more information through Trustpilot so we can identify your order. Please provide your order number, full name, email address used at checkout, and clear photos of the bracelet and the broken area.
Once we have the details, our customer care team will look into what happened and assist with an appropriate resolution.
Thank you for bringing this to our attention.
House of Pearls Customer Care
Scam website
Scam website! Took my money for one month, nothing, no communication. Thanks to PayPal that I’ve got my money back.
24 mars 2025
Omdöme utan inbjudan
Svar från HOUSE OF PEARLS
Dear customer,
We’re very sorry to hear about your experience and the lack of communication regarding your order. This is not the standard we want for House of Pearls customers.
We understand how frustrating it is to wait without clear updates, and we would like to review what happened with your order and payment. We have requested more information through Trustpilot so we can identify your purchase and investigate this properly.
Please provide your order number, full name, email address used at checkout, and purchase date. Once we have the details, our customer care team will review the case and make sure it has been handled appropriately.
Thank you for bringing this to our attention.
House of Pearls Customer Care
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.