It’s all well and good till you have a fault. I entrusted their recommendation of using this third party to come and inspect my sofa after a fault developed after having the sofa for less than a year.... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
We’re very happy with our choice with Honeypot. We first came across the brand through an Instagram ad and, although we were initially dubious, we decided to give it a try after reading the Trustpilot... Se mer
Good material however just 2 day of sitting on the seattee noticed that the corner parts do turn to get very soft and material looked as it has been stretched out. Take more time or attention... Se mer
Företaget har svarat
Fantastic Sofa & Delivery I’m absolutely delighted with my sofa from Honeypot Furniture! The quality is fantastic, the fabric is so soft and beautiful, and it’s incredibly comfortable. It looks... Se mer
Företagsinformation
Skrivet av företaget
Every house deserves to be made into a home. That means comfort, and comfort means quality – well crafted, well designed furniture that we can offer you at the lowest possible prices. We’re here to deliver you elegant and durable furniture as quickly, cheaply, and easily as possible – everything brand new, well packaged, and brought straight to your door.
Kontaktuppgifter
Honeypot furniture, Honeypot Lane, Colsterworth, NG33 5LY, Grantham, Storbritannien
- 01476 338771
- sales@honeypotfurniture.co.uk
- honeypotfurniture.co.uk
4,2
Bra
2 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har inte besvarat negativa omdömen
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Value for money
I am a loyal customer and I highly recommend this company. Kept up to date right until the furniture is delivered. Smooth ordering excellent customer service.
11 februari 2025
Svar från Honeypot Furniture
Thank you so much for your continued loyalty and your wonderful feedback! We truly appreciate your recommendation. Providing excellent customer service and keeping you informed throughout the process is something we take pride in, and we're so glad that we met your expectations.
We look forward to serving you again in the future!
Kind regards,
The Honeypot Team
Beautiful sofa
Beautiful sofa, great price and great delivery.
Very happy and would recommend
3 januari 2025
Omdöme utan inbjudan
I am so so please with my new u shaped…
I am so so please with my new u shaped seater. It's so big and comfortable. Service was so quick and the delivery men was so lovely. Always order from honeypot and will continue. Thanks so much.
30 januari 2025
Svar från Honeypot Furniture
Thank you so much for your kind review! We’re so happy to hear that you’re loving your new U-shaped seater. We take great pride in crafting high-quality, comfortable furniture, and our U-shape range is one of our favorites. We also strive to provide excellent customer service, and it's fantastic to know our delivery team was able to make your experience even better. Your continued support means a lot to us, and we’re excited to serve you again in the future. Thanks for choosing Honeypot!
Kind Regards,
The Honeypot Team
Love my new sofa
Love my new sofa, very straight forward process and fast delivery, will definately recconmend
30 januari 2025
Great
Great, fast service. Very pleased with my sofa. Delivery and installation complete by friendly staff.
Very pleased and would recommend.
30 januari 2025
Absolutely shocking company
Absolutely shocking company, ordered a sofa to be delivered today 29/1/25 was told out of shock and to pick a different sofa or wait a extra two week.. I picked a different sofa with the guarantee of delivery today 29/1/25, I called 10am today to be told delivery is still going ahead and that my sofa is in the van and out for delivery, it get to the delivery time, Jason the delivery driver dose a update saying the sofa is not in the van and can’t be delivered at the time it ment to be come this is about 4:30.. so waited all day for a sofa what the company and driver new wrent coming.. and all they can do is say sorry.. when am left with no sofa and small children
29 januari 2025
Omdöme utan inbjudan
Svar från Honeypot Furniture
First and foremost, I would like to sincerely apologize for the frustration and inconvenience you've experienced with the delivery of your sofa. I completely understand how disappointing and upsetting it must have been to wait all day, only to be told the sofa wouldn't be arriving as expected. This is certainly not the level of service we aim to provide.
It’s clear that communication fell short, and I deeply regret that you were left in the dark, especially after being reassured multiple times. I also understand how difficult it can be to be without a sofa, particularly when you have small children to care for. This is far from the experience we want our customers to have.
Please rest assured that I am investigating what went wrong with your delivery to ensure this doesn’t happen again. In the meantime, I would be happy to work with you to arrange a new delivery time or offer any other solutions to get the sofa to you as soon as possible.
Once again, I’m truly sorry for the trouble this has caused and thank you for your patience as we work to resolve this.
Kind regards,
The Honeypot Team
Speed of delivery and customer service…
Speed of delivery and customer service and sofa is gorgeous !
29 januari 2025
Very good customer service
Very good customer service, however more updates would be appreciated sofa came quickly and the delivery men were lovely and respectful
28 januari 2025
Svar från Honeypot Furniture
Thank you for your feedback! We're glad to hear that you were pleased with our customer service and that the delivery went smoothly. We also appreciate your suggestion for more frequent updates, and we’ll certainly take that into consideration to improve the experience for our customers.
It’s wonderful to know the delivery team left a positive impression, and we truly appreciate your kind words. If you need anything else, please don’t hesitate to reach out!
Kind regards,
The Honeypot Team
Was very quick delivery straight faward…
Was very quick delivery straight faward and time slot was easy helpful the delivery drivers made sure sofa was fine I was happy before leaving will definitely order off them again
28 januari 2025
Terrible
Was given a delivery date 3 weeks from my order date which was absolutely fine. Was then contacted less than 48 hours before the delivery date that I wouldn’t be receiving my furniture for another 4/5 weeks. Tried numerous contact options, phone, email, social media etc and received no response. Organisation, communication (or lack of) and customer service is terrible.
28 januari 2025
Omdöme utan inbjudan
Svar från Honeypot Furniture
Thank you for taking the time to share your feedback. I am genuinely sorry for the inconvenience you've faced with the delivery delay and the lack of communication from our side. I understand how frustrating it must be to be informed of such a significant delay just days before your expected delivery date, especially after you were initially given a clear timeframe.
I also apologize for the lack of response you experienced when trying to get in touch with us. This is certainly not the level of service we strive to provide, and I fully acknowledge that our communication and customer service should have been much better. We are actively looking into how we can improve our response times and ensure that situations like this do not happen again in the future.
Please know that we are committed to getting your furniture to you as quickly as possible. If there is anything we can do to make this right or assist you in arranging a new delivery date, please don't hesitate to reach out directly to me.
Once again, I truly apologize for the frustration this has caused and appreciate your patience as we work to resolve the issue.
Kind regards,
The Honeypot Team
Fast delivery very helpful delivery…
Fast delivery very helpful delivery guys beautiful sofa very happy would highly recommend
28 januari 2025
As a nervous big purchase buyer I highly recommend!
I was nervous about such a big unseen purchase but after seeing customer reviews and pics I decided on the Naples snuggle chair.
I rang customer service prior to ordering as I had a few questions (mainly wanting reassurance) and they were great at explaining everything and told me when they would next be delivering in my area.
Communication has been great throughout and I just can't believe that in 1 week I found Honeypot, decided on a sofa, ordered and now its in my home!
Delivery was very smooth (I was worried about the fit through door frames but I needn't have been concerned!) and I had updates the day before and on the day narrowing down the time frame to within an hour.
The sofa itself is beautiful and has a very expensive look and feel. Over the moon with the whole experience.
28 januari 2025
Omdöme utan inbjudan
Svar från Honeypot Furniture
Thank you so much for sharing your wonderful experience! We completely understand how nerve-wracking it can be to make a big purchase online, and we're so happy that you felt reassured by our customer service team. It’s fantastic to hear that everything—from communication to delivery—went smoothly and that your new Naples snuggle chair is exactly what you hoped for!
We're thrilled that you're over the moon with your purchase and the entire process. Your feedback means a lot to us, and we truly appreciate you taking the time to share your experience.
If you ever need anything else, we’d be more than happy to assist you in the future!
Kind regards,
The Honeypot Team
Excellent and efficient delivery
The communication with the retailer was very good. And the delivery was super.. they came and assemble the sofa quickly... love the colour and the material... it feet's perfectly. Thank you so much.
23 januari 2025
Great company
Arrived on time polite young men, assembled it quickly loved the furniture
24 januari 2025
One of the best!
Ordering was easy, I was unhappy about shipping fees, spoke to an advisor she quickly addressed the issue and the mattress was delivered a few days later by a great delivery driver! Mattress was well worth the money! Couldn't be happier, they also have a pay in 4 month option with no interest!
22 januari 2025
Svar från Honeypot Furniture
Thank you so much for your fantastic feedback! We’re so glad to hear that your ordering experience was smooth, and we’re happy our advisor could quickly resolve your shipping concern. We pride ourselves on delivering excellent customer service, and it's great to know the delivery went well. We’re thrilled you're happy with your mattress and that the payment option worked out for you. Thanks for choosing us – we look forward to serving you again!
Kind Regards,
The Honeypot Team
Very helpful as my number wasn’t right
Very helpful as my number wasn’t right. Soon sorted messaged me bk fast. ,,quick delivery and excellent service by both. Staff and delivery. Definitely recommend very helpful services
20 januari 2025
Svar från Honeypot Furniture
Thank you for your wonderful review! We’re glad to hear that our team was able to quickly sort out the issue with your number and that the delivery and service met your expectations. We always strive to provide fast and helpful support, and it’s great to know you had such a positive experience. Your recommendation means a lot to us. Thanks again for choosing us!
Kind Regards,
The Honeypot Team
Had to wait an extra week for delivery…
Had to wait an extra week for delivery as the sofa was out of stock..but I had already got rid of my old sofas..so was without furniture in my living room for 8 days
But the delivery men were great in setting up the corner sofa and arrived on time
23 januari 2025
Svar från Honeypot Furniture
Thank you for sharing your experience. We’re glad to hear that the delivery team was punctual and did a great job setting up your new sofa!
However, I sincerely apologize for the inconvenience caused by the delay in delivery and the time you spent without furniture. We completely understand how frustrating it must have been to be without a sofa, especially after already getting rid of your old ones. Please know that we are actively working to improve our stock management and delivery process to minimize these kinds of delays moving forward.
We truly appreciate your patience and understanding, and we hope that you’re now enjoying your new corner sofa. If there’s anything further we can do to assist you, please don’t hesitate to reach out.
Kind regards,
The Honeypot Team
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