Homemade Homes Omdömen 

I started the process of shared ownership on a new build in Feb 23 & was unlucky to not obtain my 1st choice, however Ash pulled out all the stops to ensure I was able to get another house on their development and I now have a reserved property. If I had any questions I would always be contacted & likewise with any updates I am kept informed. Great service & helpful employees within this company

Ash Baldwin has been absolutely fantastic. I have had a few queries as this will be our first time using Shared Ownership and completely unsure of the process. Every time I’ve spoken with Ash he has been incredibly patient and understanding. Ash has taken the time to make sure I fully understand the next steps. Looking forward to going through this process and hopefully the outcome is what we are looking for, if not it’s been a pleasure having Ash to help us.

Lucy was an exemplary employee..very accommodating and understand our needs…She is outstanding and the whole team charllote, Josh and the staff i forgot his name on the day of completion..Outstanding service!Superb!!!! Thank You! -Mr & Mrs Austria 11 Barnard Way MK.

After a long and stressful process as first time buyers, my partner and I have finally received the keys to our new home.
I can’t put into words how supported we have felt by Homemade homes, in particular by Charlotte Swan. She has kept us updated throughout the process, with emails and calls- sometimes even multiple times a day. Charlotte has been the main driver of our purchase, chasing people and pushing for things to be done. Her and the whole team are amazing and I can’t recommend them enough.
If you are a nervous first time buyer, give Homemade homes a go!

Our property purchase was handled by Josh, who was so so helpful and answered any questions we had. We couldn't have asked for an easier experience. As first-time buyers we had a lot of questions and Josh always made sure we were up to speed with the process and never left us waiting. We are very grateful and would highly recommend Homemade Homes.

Thank goes to Charlotte Swan, for help me though the process.
Looking forward to viewing the property.

Charlotte at Homemade Homes has been a great help from the start of the process, excellent service and has made the home buying process so much easier so far! Very good communication throughout and have been kept in the loop.

Friendly and helpful staff, especially Josh. My enquiry was dealt with swiftly and informatively. One happy customer.

Excellent service, all questions answered and good recommendations too in regards to home buyers. Highly recommended.

Really great, super fast processing and very friendly.

I have been extremely happy with all of the communication and support I have had from Homemade Homes. The staff have provided me with the information I needed to help me in my move and I'd like to offer them my sincere thanks.

Appalling customer service.
Recommend independent complaints manager to replace cavalier one who doubles as manager I complained about!
Attempted purchase 11th March, and in spite of est agent being told in March electricity would be switched on and property cleaned, along with new 99 yr lease, this still hasn't happened 30th May!
Recommend ALL legal docs collated as soon as property put on the market not MONTHS after sale agreed, and quit excuses like 'we didn't know whether the property would sell.'--cavalier attitude now impacting a whole series of decent honest people.
Recommend Homemadehomes detail what's included in sale AND the location of it instead of expecting est agent to second guess where garage, additional storage, access is sited etc............
Recommend checking all computerised docs so wrong ones sent to solicitor(six times!)cannot be idiotically blamed on the computer!
Recommend that the lease is drawn up prior to advertising NOT three/four/five/????? months after sale agreed. Sorry still waiting.................
Recommend conveyancing begins as soon as sale agreed, as is normal, NOT ....sorry when are ALL legal docs to be sent to my sol?? Does this manager even know what conveyancing involves...her poor use of written language evidences she doesn't.
Recommend manager put on an English course as her written comms is appalling---no experience of using technical terminology appropriately etc Answers any question except the one you ask, and gives gratutious information to cover up the fact she hasn't a clue about what she is talking about......e.g My Q.when will conveyancing begin?(asked over five times)
Her Ans. I don't know when conveyancing will end!!!!!!!!
My buyers are tearing their hair out, so am I at the total incompetence feeding the delay of a purchase which would in the real world take only eight weeks. The whole process is costing me money with a string of contractors wondering what is going on. In addition agencies that have dealt with this org fail to give positive appraisal unsurprisingly.
Disgraceful company turning what should have been a simple swift cash purchase into a tour of insolence and poor management.
'Resale purchase' used in reply demonstrates another abuse of terminology, why not just say 'purchase?' Also I would prefer using my solicitor for help with the purchase, who still awaits being sent all legal docs related to my purchase..........

Absolutely shocking company who’s sales team have no idea what is going on with the properties once they are sign off,
Constantly ringing to chase things up when they have no idea what is going on because no one is on site, worst experience of a new build company, take your money then disappear and don’t care about the customer.
Never buy from this developer

Overall a good experience with Homemade Homes, we had experience of shared ownership before so knew the ins and outs. On the day of completion everything went smooth and handover was quick, easy and stress free. We had a few questions through out the process and had to chase with certain things but overall communication was good and we would always get a response.

Thank you to Adam and Nicole who helped us with everything.