Accent Group Omdömen 

Poor poor customer services. Cut the call off time and time again so as not to deal with a complaint

Scaffold at the front door next to the house is a fire exit door and entrance door but it is blocked by scaffolding post.if there was a fire the people wouldn’t be able to get out as door opens about 1:5 feet.How can this not be checked.No staff on site for this to be reported to.
Quiet dangerous

UPDATED - BORE OFF ACCENT WITH YOUR AI ROBOT WRITTEN RESPONSE. GOFY.

CAN'T WAIT TO KOVE FROM THIS SHIT-HOLE

THE WORST LANDLORDS IN THE WORLD ARE BACK WITH ANOTHER SCREW UP!

I REPORTED THE LOCK ON THE COMMUNAL GATE HERE AND THEY INFORMED ME TODAY BY EMAIL IT WAS ALL SORTED, I JUST CHECKED AND THE LOCK IS STILL BROKEN AND THE GATE WIDE OPEN, AROUND HERE WE GET DRUG DEALERS, PROSTITURES, TROUBLE MAKERS AND ALL KIND OF SCUM, THE COMMUNAL GATE IS THE ONLY PROTECTION FOR 5 RESIDENTS AS ITS BLOCKS ACCESS TO OUR BACK GARDENS.

IVE HAD ENOUGH OF ACCENT NENE AND WILL DOING EVERYTHING IN MY POWER TO MOVE AS SOON AS HUMANLY POSSIBLE

TO PEOPLE LOOKING FOR A PROPERTY, DO NOT EVER, EVER RENT OR BUY FROM ACCENT NENE OR THE ACCENT GROUP.

I am writing this to warn current and prospective residents about Accent Group’s total failure to maintain estate safety or cooperate with law enforcement at Holly House.

In April 2026, my vehicle was severely vandalised in their car park, which is falsely advertised as having "24-hour CCTV for resident safety." The police formally requested the CCTV footage less than 48 hours after the crime took place.

Accent Group’s management team and the local Housing Officer, Samantha Duerden, sat on the police request for nearly two months. They admitted they never bothered to watch the footage in its entirety, and have now officially informed the police that they allowed the criminal evidence to "expire" and overwrite itself.

Accent Group uses 24-hour surveillance to watch citizens, but completely refuses to use it to report crime or keep people safe. Their staggering incompetence has actively obstructed a live police investigation. Do not trust their claims of "security" or "community care." A formal complaint has been issued to Chief Executive Nick Apetroaie, the ICO, and my local MP.

UPDATE

Accent Group has replied below with a generic template claiming they are "investigating." Let's be clear: there is nothing left to investigate. Your staff ignored the police for two months until criminal evidence deleted itself. This isn't a customer service issue to "discuss further"—it is a matter of gross negligence that has now been escalated directly to your Chief Executive, Nick Apetroaie, and Oliver Ryan MP.

Evil people heartless and snobby
Dont fix anything leave you without heating over snowy weather. Use the cheapest people to do any work
Always trying to con money out you overpriced rent. Can't use hot water or heating. Horrible neighbours
Accents broke my door and tried charging me for the fact they didn't pay the electricians and they cut my wires tried blaming me.
When my neighbours made my life he'll and couldn't pay bills and had breakdown made it hard to move.been trying to leave over a year.

We bought a new‑build through Accent/Homemade Homes and what should have been an exciting milestone has been an absolute nightmare.

We reported defects within 4 days of moving in, only to be told nothing would be fixed because issues weren’t on their internal handover list. We know this list exists, but were refused a copy (told it was “due to GDPR”) — clearly just a way to hide evidence and avoid responsibility. Their so‑called “professional inspections” missed obvious problems like a cracked patio slab, yet they still deny liability even though it’s impossible we caused it in such a short time.

Even worse: dead grass was officially noted by their own representative at handover, yet they now claim it’s not their problem. We also have serious water pressure issues we’ve proven with video, but they just hide behind policies instead of doing their job.

We’ve had to fix minor things ourselves just to be reasonable, while they dismiss valid defects and treat customers like a nuisance. Their aftercare process is designed purely to say “no”, not help.

Trust us — save yourself the stress and look elsewhere. We would never recommend them to anyone.

They are modern day robbing bandits and shouldn't be allowed, hopefully new legislation that is to be introduced that will curb these outright charalatans.
I am a freehold house owner and was conned into signing an agreement for the 'upkeep' of the car park. As everything was nearly built they said I would probably get it all refunded by the end of the year as no maintenace on the car shouldn't be necessary. 12 months later and no necessary maintenance required I expected a refund. But no such thing, the service charge went up and I was told I liable for the whole estate even though I was a private freehold dweller. Basically they underhandedly/fraudulently made me sign a contract under false pretence, I have challenged this but got nowhere with them - they are a total disreputable company and the law has to change to stop these fraudsters from operating !!

Please do not send me a copy paste responses to say contact 034...... If you really would like to help please email me by aomeone who has a responsibility and i will explain everything on the email with some pictures/videos.
You have my email address.. thanks

I cannot express the physical and mental distress this housing association has caused me since I signed for the property. Vulnerable parent of a young baby and my situation was 100% taken advantage of. Absolutely shocking what their standard is when they give out a property. And that low standard continues. I have a shoddy half finished bathroom, signed off fraudulently as I haven’t agreed due to the works that still needed doing. I have a bathroom fan which has been piped into my loft, causing mould around my toddlers ceiling loft hatch meaning the hot air reaching the cold loft air has no where to go. He has been put on inhalers as have I because of this. I have evidence of absolutely everything, videos, text messages, emails, photos. I can back up each and every piece of truth in this review and my complaints, despite what the email complaint response full of lies is making out. I am not the issue. My house has been flooded by contractors, my son’s toys and toy unit ruined. No apology, left to clear up by myself, not fixing the ceiling and being told I done it myself the didn’t do to. So not only did I take on an awfully run down property with so many issues, when the “improvement” works were done they were never completed properly and a year later I am still waiting for them to be completed. The walls and floors are absolutely terrible and it’s not just a “sand, fill and paint” job as I was told before. Every stair and floor board creaks. It’d wood and an old house I’m told to expect it… i would rather have stayed homeless than the hell I was put through and continue to be put through. I am isolated as it is an embarrassment to have anyone to this house. And I am severely mentally unwell due to the stress. If you have been offered a properly and you are seeing this. Do not accept, do what you can to be housed under someone else.

Did not respond to any of snags when I reached out they said we was out of the liable window which we wasn’t because we hadn’t even viewed the house at the date they said it begun told to fix all the problems ourselves also had a mould problem at start of year which they
Told us to just open our windows which did not help (we have 2 infants in the house)

A housing association that publishes policies it has absolutely no intention of following!

Their own shared ownership policy is explicit; first come, first served, means the first applicant to complete all verification criteria. I was that applicant. I met every single requirement. The property was mine by their own rules.

They breached that policy anyway. The offer was reversed in favour of an applicant who had not completed the required verification at the point the decision was made. South Cambridgeshire District Council confirmed in writing that the competing local connection claim did not meet their own eligibility criteria. Accent proceeded regardless.

When I complained, they took thirteen days to acknowledge it, against their own five working day commitment. They then refused to hold the property while investigating. Draw your own conclusions about how seriously they take their own processes.

Accent Housing has a significant maladministration history with the Housing Ombudsman if you check. Having experienced this firsthand, I understand exactly why.

Fortunately I have fantastic solicitors through my union in the NHS who have described this as a slam dunk.

Litigation incoming.

If you are buying shared ownership through Accent, their published policies are meaningless. I found that out the hard way

I can't understand all the negative reviews. Accent has been great for us. The rent is a fair and affordable. You need a repair I call them and it gets arranged and fixed depending on how urgent the repair is. I just want to say thank you to Accent housing team and keep up the good work. Hopefully more of the positive reviews will show on here soon.

I have a vulnerable customer who lives in Holmfield Court Bradford and some of the other customers are having issues with mice and nothing is been sorted. My customer is the process of moving out because they cant take it anymore. We are now also in the process of reporting this because no one should have to live like this, this isnt Victorian times but obviously it is if you live in this property. Things need sorting but its too late for my customer who is moving out and never will rent from Accent again

Very poor service.
Dont carry out repairs and just close them as complete.
They dont ever worry about the problems in the street with people parking on pavements and always say its someones eles problem but they own the street so no one else will help.
They are qick at putting up service charges for fly tipping in stead off billing the tenants what dump it.
Like I say everything is all someone eles problems apart from theres.
I would love to know who gives them there ratings in there little book they send out to there tenants

So bad I’ve been left for 13 months with leeks in bathroom and bedroom effecting all rooms apart from my lounge. Accent just keep sending people out to do mold treatment for leeks. I have puddles of water in my bedroom. Wish I could upload photos.

Horrendous and discrimination against women on their own.

Repairs outstanding, closing the repairs which do not need someone to be home. Left with unsafe solar panels above my door.

Do not use.

My experience with Accent Housing in the Accrington and Hyndburn borough has been extremely disappointing and, at times, concerning from a safety perspective.
Numerous issues were present that should have been identified and resolved before the property was re-let. I have had to make repeated phone calls simply to have repairs logged correctly, with follow-up calls required because some jobs were not recorded at all. This lack of communication has resulted in unnecessary delays, frustration, and time taken off work.
There is clear evidence of damage left by the previous tenant which has been dismissed as “cosmetic” and unfairly passed on to the incoming tenant. This includes in excess of 27 burn marks on the bedroon window sills, mismatched kitchen cupboard doors, rusty radiators throughout the house, and generally poor finishes — all at a cost to the new tenant.
More seriously, there are unresolved electrical safety concerns. The property is supposed to have a compliant cooker terminal, yet the existing installation is inadequate. In addition, a nearby plug socket has caused electric shocks, raising concerns about the safety of the electrical system.
Despite reporting this as an emergency, I waited over four hours for attendance scheduled, only to be told that the issue was not classed as an emergency and that tgey had other jobs to do. No one attended at all. This response to a potential electrocution risk is unacceptable and has left me feeling my children would be unsafe in the property.
Basic hygiene and maintenance standards have also been overlooked. Bathroom light pull cords are blackened and unhygienic, and routine checks that should have been completed before the tenancy began were clearly missed.
Overall, the poor communication, repeated failures to log repairs, dismissal of previous tenant damage, and the handling of serious electrical safety concerns reflect badly on Accent Housing’s property standards and emergency response within the Accrington and Hyndburn area. This experience has fallen well below what should reasonably be expected from a housing association.

On Tuesday evening (6th Jan) I released bath water which came back up via my downstairs toilet, flooding this area, my kitchen & half of the living room…
I rang accent at 8am and was advised I was placed on an urgent repair list, having heard nothing by 1 I called again and was reassured I would hear something within 24 hours… I rang a 3rd time and was told I wasn’t even on the emergency list & it was not down to them (accent) to resolve the issue, despite having spoken to Anglian water who reassured me that this issue would be down to a partial blockage inside the home & that it would fall under the priority of housing association… so I called back a 4th time and reiterated this info…

I cannot use any water in my home - washing machine, bath, shower, toilets etc… it has now been 6 days and I have heard absolutely nothing!!!!! I have had to take my children 25 mins away to my parents just to use toilets/ have a shower etc & my youngest child is classed as vulnerable.
I sent a complaint email, received a reply to say would hear from contractors but have been ignored.
The house is a year old, I should not be having these kind of problems and I’ve had to temporarily move out of my home because of being ignored by accent, we are now looking into taking legal action and I am so disappointed with the service i don’t think I would ever choose a housing association home to move into ever again.

I have been in a shared ownership house with Accent Group for almost 11 years and never had cause to complain in the past but I am so disappointed now. Getting nowhere with your customer service team, I had no alternative but to put a low rating on Trust Pilot. Something needs a real shake up.
I received a letter in the post in September 2025 re a Notice of Intention to enter into a Qualifying Long Term Agreement for business insurance. The letter said I could return the signed form by post or email so I scanned it & sent it by email on 7th October 2025 (closing date was 15/10/25). That email has NEVER been opened/read. I then emailed your customer service team on 23/10 asking why & Amar replied, sounding confused, asking me what email address I had used. I replied to him on 24/10 & guess what, that email has not been opened/read either but definitely shows as delivered!! Please do not ask me to ring your customer service number as whoever I speak to won't be interested in this query. Why on earth ask people to reply with their observatiions in response to this proposal when responses are being completely ignored? There is something seriously wrong

These landlords have made my life hell my dad died and ever since he died in 2021 so practically October 2021 as we moved on September the 28/9/2021 . I have never been as bullied as what I have in this house in any other house. They are now saying I owe so called rent arrears yet I know I don’t owe that amount. They have lied about the boiler saying it is not leaking when it is I mean carbon monoxide poisoning. They have lied saying that we have no damp and our plaster board collapsed Accent housing turned round and blamed me for my washing leaking. I would give them no stars but i can’t as then I can’t give a review. I feel bullied harassed I had someone from Accent sending me an email and then sending it in a letter he has also made false allegations which is defamation of character. They have said I refused repairs which I haven’t they haven’t done any.