From my initial enquiry through to reserving my new home, the Sales Consultant Lucy has been absolutely fantastic! Buying a home is a huge decision, and I had lots of questions along the way. Lucy... Se mer
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Det här tycker kunderna
We’ve recently completed on our new home with Homemade Homes, and I just wanted to share how positive our experience has been, especially thanks to Halima. From start to finish, Halima was incr... Se mer
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As a first time buyer, they made me feel so relaxed about things. Kept me informed with what was going on regarding the whole home buying process. Always on the other end of the phone whenever I neede... Se mer
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Homemade Homes by Accent have been absolutely fantastic in helping us to find our home. They are approachable, understanding and assisting us in every step of the way. A great service and highly recom... Se mer
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Företagsinformation
Om Homemade Homes
Skrivet av företaget
We are Homemade Homes the experienced property sales team within Accent Housing. Homemade Homes by Accent is a brand name for the sale of homes owned by Accent Housing Limited and Accent Homemade Limited.
We specialise in Shared Ownership, another way to buy your home. You buy a percentage and pay rent on the rest. We own just part of it – but you’re living there, you decorate it and decide when to sell.
Buying a percentage means a smaller deposit and a smaller mortgage. It’s a sooner first step on the ladder for lots of people. Usually, you can carry on buying further shares to own it 100%.
Buying a share means you need a lower mortgage and deposit than purchasing a property outright. This makes it a cost-effective way to own your own home and ideal for first-time buyers. Shared Ownership usually works out less per month than renting privately.
We want to be ‘with you for your journey’, whether that is helping you to take the first step onto the housing ladder or helping you search for a new home, we will be right there with you.
We have Shared Ownership homes across the country, from Surrey to Yorkshire and have helped hundreds of people fulfil their home ownership ambitions. We offer new and resale Shared Ownership homes as well as helping our current customers buy more of their home or sell it when they want to move on.
Kontaktuppgifter
3rd Floor Scorex House, 1 Bolton Road, BD1 4AS, Bradford, Storbritannien
- 0345 678 0552
- info@homemadehomes.com
- homemadehomes.com
4,5
Utmärkt
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Ash Baldwin couldn’t have been more…
Ash Baldwin couldn’t have been more helpful ⭐️
15 juli 2026
Omdöme utan inbjudan
Svar från Homemade Homes
Thank you for your lovely review! We’re so pleased Ash was able to help you. We’ll make sure your kind feedback is passed on.
Outstanding Service from Start to Finish
From my initial enquiry through to reserving my new home, the Sales Consultant Lucy has been absolutely fantastic!
Buying a home is a huge decision, and I had lots of questions along the way. Lucy was always friendly, professional and incredibly patient, taking the time to explain the process and keeping me updated at every stage. She dealt with everything quickly, kept me informed throughout and made what could have been a stressful situation feel straightforward.
Her communication has been excellent from start to finish, and she has always responded promptly with clear and helpful advice. Nothing ever seemed too much trouble.
I’d like to thank Lucy for all of her help and support throughout the reservation process. She has made the experience enjoyable and given me confidence that I’m making the right decision. She is a real credit to Homemade Homes, and I wouldn’t hesitate to recommend both her and the team to anyone considering buying a shared ownership home.
19 juli 2026
Omdöme utan inbjudan
Svar från Homemade Homes
Thank you so much for your 5* review and for choosing us.
We're delighted to hear that Lucy has made such a positive impression throughout your home-buying journey. Purchasing a home is a significant milestone and it's wonderful to know that her friendly, professional and supportive approach helped make the reservation process feel straightforward and enjoyable.
We'll be sure to pass on your kind words to Lucy. She takes great pride in providing clear communication, keeping customers informed and being on hand to answer any questions so we're thrilled to hear that her dedication gave you confidence every step of the way.
Congratulations on reserving your new home and thank you for your recommendation. We look forward to supporting you through the next stages of your journey and wish you every happiness in your new home.
Svar från Homemade Homes
We hear so many great comments about Lucy, she'll be delighted that you've taken the time to review the customer service she provides at Homemade Homes. Thank you
friendly and helpful
19 juni 2026
Svar från Homemade Homes
Thank you for your five-star review. It may be short, but it means a great deal to us!
We are pleased to hear you found the team friendly and helpful. Providing a supportive and positive experience is always our priority, and your feedback reassures us that we are on the right track.
Homemade Homes by Accent have been…
Homemade Homes by Accent have been absolutely fantastic in helping us to find our home. They are approachable, understanding and assisting us in every step of the way. A great service and highly recommend them to all first time buyers.
5 juni 2026
Omdöme utan inbjudan
Svar från Homemade Homes
Thank you so much for your excellent review! We are grateful that you chose us to help find your new home. The team pride themselves on going above and beyond for our customers so it's amazing to hear you found them approachable and received a great service. We look forward to assisting you further.
As a first time buyer
As a first time buyer, they made me feel so relaxed about things. Kept me informed with what was going on regarding the whole home buying process. Always on the other end of the phone whenever I needed a question answered
27 maj 2026
Svar från Homemade Homes
Thank you so much for your 5* review! The team are very aware of how daunting the home buying process can be for the first time so it's great to hear you felt relaxed and informed throughout the journey. We look forward to answering any further questions you may have, thanks again!
Amazing service
Halima, Lucy and Virginia have all been an absolute pleasure to deal with. They respond to email, communicate well and answered every question I had. Nothing was too much bother.
6 maj 2026
Omdöme utan inbjudan
Svar från Homemade Homes
Thank you so much for your 5* review! Halima, Lucy and Virginia will be over the moon to hear your kind words. Communication is key during the sales process so we're so happy to hear that all of your questions have been answered throughout. We look forward to helping you further.
Amazing support throughout – thank you Halima!
We’ve recently completed on our new home with Homemade Homes, and I just wanted to share how positive our experience has been, especially thanks to Halima.
From start to finish, Halima was incredibly supportive, responsive, and genuinely cared about helping us through the process. Towards the end, things became quite stressful and time-sensitive, but she went above and beyond to keep everything moving and kept us updated every step of the way.
Buying a home can feel overwhelming at times, but having someone like Halima there made such a difference. Nothing ever felt like too much trouble, and her communication and reassurance really helped us through.
We’re now in our new home and couldn’t be more grateful. Thank you again for all your help, it truly didn’t go unnoticed!
27 april 2026
Omdöme utan inbjudan
Svar från Homemade Homes
Thank you so much for taking the time to share such a thoughtful review. It truly means a lot to us.
We’re absolutely delighted to hear how positive your experience has been and how much of a difference Halima made throughout your journey. She takes great pride in supporting our customers every step of the way.
Your kind words about her going above and beyond will mean a great deal to her and the wider team.
Congratulations on your new home! We’re so pleased we could be part of this important milestone and we wish you many happy years ahead.
Thank you again for your 5* review!
Superb customer service
Superb customer service, open, transparent and great homes at fantastic prices.
20 april 2026
Svar från Homemade Homes
Thanks for your 5* review! You are right, we really do try to be as open and transparent as we can be to ensure all customers have trust in their biggest lifetime purchase. We look forward to providing the best service as you progress with us.
Brilliant Communication
Most matters were dealt with swiftly and communication was brilliant. They helped to make the process easy for us.
17 april 2026
Svar från Homemade Homes
Thank you so much for your excellent review, we pride ourselves on communication so it's great to hear you had a pleasant experience with us. We look forward to dealing with any queries you may have as we progress forwards.
Ash has been so friendly and has really…
Ash has been so friendly and has really helped with the process. All of the team have been great so far and would highly recommend
9 april 2026
Svar från Homemade Homes
Thank you so much for your 5* review! Ash will be over the moon with your comments as he really does pride himself on providing the best service possible. The team are always happy to help and we look forward to providing all the guidance you may need in the future.
Charlotte Swan - She needs a pay rise or promotion :)
I’ll be honest—there were a few hiccups along the way… but let’s just say those belonged firmly in the “solicitors being solicitors” category.
Through all of that, she was an absolute superstar. Her communication was spot on (weekly updates like clockwork—honestly more consistent than my sleep schedule), and she somehow managed to combine empathy, compassion, and actual efficiency… which I’m pretty sure is a rare and powerful skill set.
She genuinely cared, kept me in the loop the whole time, and somehow made a stressful situation feel manageable—borderline humane, even. At several points I was convinced I’d come out of this talking to myself in the mirror, but thanks to her, I’ve made it out the other side with my sanity (mostly) intact.
In short: amazing, supportive, and possibly part magician. I couldn’t have done it without her—and I sincerely hope she never decides to change careers, because the world (and my blood pressure) needs more people like her.
9 april 2026
Omdöme utan inbjudan
Svar från Homemade Homes
Thank you so much for your thoughtful and wonderfully written review.
We truly appreciate your honesty about the journey, while we know there can sometimes be a few bumps along the way, it’s fantastic to hear that despite those challenges your experience remained such a positive one.
Your kind words about Charlotte's communication, consistency, and support mean a great deal. Delivering clear updates, genuine care, and reassurance throughout what can be a stressful process is exactly what we strive for, so it’s incredibly rewarding to know she made such a difference for you.
We’re especially glad she was able to help make things feel more manageable. Your description of her as “part magician” gave us a smile and we couldn’t agree more.
Thank you again for taking the time to share your experience. It was a pleasure supporting you, and we wish you all the very best moving forward.
Good Service So Far
It's currently very early stages in my purchase, but I would like to say that two of the Homemade Homes staff have been amazing - Lucy and Mubasher, who have been responsive and helpful over phone and email.
It's a shame that Homemade Homes don't allow you to purchase any minor optional changes to the property spec (especially since mine won't be ready for another 6 months at least).
My only real gripe, is that I took their recommendation to use PLS as my conveyancer, and I'm far from impressed so far... but that'll be a story for a different Trustpilot review, depending on how things go.
19 mars 2026
Svar från Homemade Homes
Thank you so much for taking the time to leave us a review, and congratulations on your purchase.
We are delighted to hear that Lucy and Mubasher have made such a positive impression. They are a real credit to the Homemade Homes team, and we will make sure your kind words are passed on to them directly.
We appreciate your honest feedback regarding optional specification changes. We understand how much it means to personalise your new home, and this is something we continually review as we look to improve the experience for our customers. Your comments will be shared with our development team.
We are sorry to hear your conveyancing experience has not got off to the best start. Whilst that process sits outside of our direct control, (but we take feedback like this onboard when choosing who to recommend) we would always encourage you to reach out to us if there is anything we can do to support you along the way.
We are committed to being with you every step of the journey over the coming months, and we very much hope that by the time you receive the keys to your new home, we will have earned that fifth star. Please do not hesitate to get in touch with us at any time.
Gross Maladministration: they ignore their own policies
Absolutely disgraceful customer service.
I was offered a shared ownership property. I was (buy their own policy definition),the first fully verified eligible applicant, meeting every single criteria required. The property was mine by their own published policy.
They then breached that policy without hesitation, reversing the decision in favour of an applicant who had not completed the required verification at the point the offer was made to me.
First come, first served: their words, not mine.
They just chose not to follow it.
When I raised this, the member of staff I had been dealing with went completely silent. No response, no explanation, no accountability. If you raise legitimate concerns that threaten their decisions, Homemade Homes will simply ignore you and hope you go away.
I didn’t. I won’t.
Fortunately I have fantastic solicitors through my union in the NHS who have described this as a slam dunk.
Litigation incoming!
Apparently even their own published policy means nothing to this organisation.
Be warned.
13 mars 2026
Omdöme utan inbjudan
Svar från Homemade Homes
We are very sorry to read about your experience and the concerns you have raised. What you have described is not the level of service we aim to provide, and we understand how frustrating this situation must feel.
This matter should not have occurred in the way you have outlined. Our Head of Sales will now be undertaking a full review of the circumstances surrounding your application and the processes followed, so we can fully understand what happened.
We take feedback and complaints seriously, particularly where questions are raised about how our policies have been applied. It is important to us that our procedures are followed consistently and transparently.
Svar från Homemade Homes
Hi Ben, thank you for taking the time to leave us a 5-star review.
We are really pleased to hear you found our team helpful and that you were happy with the service you received. We work hard to make buying a home feel clear and well supported from start to finish, so it’s reassuring to know we delivered that for you.
If we can help with anything else in the future, please do get in touch.
0 STARS
If I could rate 0 stars I absolutely would. Never been helpful. Never been very good at communicating. Constantly up service charge but what this even helps with I do not know.
We are at the end of our selling process and all they have done is make the process as DIFFICULT as possible. Extremely unorganised and poor at responding. Incompetent comes to mind. Even our solicitor has said they have never done anything right from the start and he is lost for words at how poor they are. I would never ever recommend them to anyone, I really wish I had never gone with them. Honestly wish luck to anyone dealing with them.
19 februari 2026
Omdöme utan inbjudan
Svar från Homemade Homes
Thank you for taking the time to share your feedback. We are genuinely sorry to read about your experience and understand how frustrating this must have been, especially during what can aleady be a stressful process.
We have passed your comments directly to our Sales Manager for a thorough review of what went wrong. They will be in touch with you personally so we can better understand the issues you’ve raised and work towards resolving them.
We take all feedback seriously and use it to improve our service. Thank you for bringing this to our attention, and we hope to have the opportunity to speak with you directly and address your concerns
Virginia had supported me all the way…
Virginia had supported me all the way through my application, her advice and knowledge is incredible. Thank you so much for your services. Appreciate your help.
29 januari 2026
Omdöme utan inbjudan
Svar från Homemade Homes
Thank you so much for taking the time to leave a 5-star review.
We are really pleased to hear Virginia supported you throughout your application and that her advice and knowledge made a real difference. Our team works hard to make the process feel clear and reassuring, so it means a lot to know you felt supported at every step.
Thank you again for your kind words, and we hope you settle in and enjoy your new home.
Svar från Homemade Homes
Thank you so much for your 5* review! Lucy will be over the moon with your kind words, we look forward to helping you further during your home buying experience.
Aftercare what aftercare?
Please be aware that the majority of positive reviews for this company are from people who haven’t yet experienced the non-existent aftercare. Homemade homes send out review invitations as soon as you’ve reserved your property as if that’s the end of the process. I encourage buyers to wait until they’ve moved into the property before reviewing. I have been trying to get multiple defects corrected for over three months. I get told I’m on a 28 day ticket only for nothing to happen. So I contact the ‘aftercare’ team again, (and be aware that every email takes five days to get a response) then I’m told they will chase the developer (I’ve had this multiple times for the same defect). I’m now told that a defect with my kitchen window isn’t covered by the developer’s warranty. No explanation as to why. The glass is faulty and needs fixing. I didn’t get this house for free! I worked hard for it. Surely I’m entitled to want my new home to be perfect when I move into it? Get your act together Homemade Homes.
15 januari 2026
Omdöme utan inbjudan
Svar från Homemade Homes
We’re sorry to read about your experience and understand how disappointing this must have been. Moving into your first home should be an exciting milestone, not one marked by frustration and concern.
We have raised your concerns to the relevant department and have been advised a member of the team will be in contact today. They endeavour to complete the works required as soon as they possibly can.
My Experience was 1st class
My Experience was 1st class
Staff where so helpful with all my question
Big thank you for all your help and for new home 🙏🙏🙏
8 december 2025
Svar från Homemade Homes
Hi Ray, thank you so much for your five-star review. We’re really pleased to hear you had a first-class experience and that the team was able to help with all your questions along the way.
A big thank you from us too, and congratulations on your new home. We wish you every happiness as you settle in.
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