From my initial enquiry through to reserving my new home, the Sales Consultant Lucy has been absolutely fantastic! Buying a home is a huge decision, and I had lots of questions along the way. Lucy... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
We’ve recently completed on our new home with Homemade Homes, and I just wanted to share how positive our experience has been, especially thanks to Halima. From start to finish, Halima was incr... Se mer
Företaget har svarat
As a first time buyer, they made me feel so relaxed about things. Kept me informed with what was going on regarding the whole home buying process. Always on the other end of the phone whenever I neede... Se mer
Företaget har svarat
Homemade Homes by Accent have been absolutely fantastic in helping us to find our home. They are approachable, understanding and assisting us in every step of the way. A great service and highly recom... Se mer
Företaget har svarat
Företagsinformation
Om Homemade Homes
Skrivet av företaget
We are Homemade Homes the experienced property sales team within Accent Housing. Homemade Homes by Accent is a brand name for the sale of homes owned by Accent Housing Limited and Accent Homemade Limited.
We specialise in Shared Ownership, another way to buy your home. You buy a percentage and pay rent on the rest. We own just part of it – but you’re living there, you decorate it and decide when to sell.
Buying a percentage means a smaller deposit and a smaller mortgage. It’s a sooner first step on the ladder for lots of people. Usually, you can carry on buying further shares to own it 100%.
Buying a share means you need a lower mortgage and deposit than purchasing a property outright. This makes it a cost-effective way to own your own home and ideal for first-time buyers. Shared Ownership usually works out less per month than renting privately.
We want to be ‘with you for your journey’, whether that is helping you to take the first step onto the housing ladder or helping you search for a new home, we will be right there with you.
We have Shared Ownership homes across the country, from Surrey to Yorkshire and have helped hundreds of people fulfil their home ownership ambitions. We offer new and resale Shared Ownership homes as well as helping our current customers buy more of their home or sell it when they want to move on.
Kontaktuppgifter
3rd Floor Scorex House, 1 Bolton Road, BD1 4AS, Bradford, Storbritannien
- 0345 678 0552
- info@homemadehomes.com
- homemadehomes.com
4,5
Utmärkt
196 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Homemade Homes
Hi Jennifer, thank you for taking the time to leave such a lovely review. We’re really pleased to hear you found the process quick, simple and knowledgeable, as that’s exactly the experience our team aims to deliver.
If you need any support as you move forward, or have questions at any stage, we’re always here to help.
Very helpful
Very helpful, professional and everything completely quickly and efficiently.
12 december 2025
Omdöme utan inbjudan
Svar från Homemade Homes
Hi Kathy, thank you for your five-star review. We’re delighted to hear you found the team helpful and professional, and that everything was handled quickly and efficiently.
If you need any support at the next stage, or have questions along the way, please don’t hesitate to get in touch. We’re always here to help.
I loved how efficient you are with the…
I loved how efficient you are with the process, i can’t wait to view and move in
11 december 2025
Svar från Homemade Homes
Thank you for your lovely review. We’re really pleased to hear you’ve found the process efficient, as making things clear and straightforward is so important at this stage.
We’re excited for you to view the home and take those next steps towards moving in. If you need any support along the way just let us know and the team will be on hand to help.
I’ve had an excellent experience with…
I’ve had an excellent experience with this housing association. Their communication has been consistently clear, friendly, and prompt—whether by email or phone, they always made sure I had the information I needed. Anytime I had a question or needed support, the team was incredibly helpful and patient, going out of their way to make the whole process smooth and stress-free.
2 december 2025
Svar från Homemade Homes
Thank you for sharing such a thoughtful review. It means a great deal to hear that you felt supported at every stage. Our team works hard to make each step feel clear and manageable, and it’s reassuring to know that our communication helped you move forward with confidence.
We’re delighted the process felt smooth for you. If you ever need anything in the future, we’re here to help. Enjoy settling into your new home Lucie.
Absolutely would not recommend.
Absolutely would not recommend.
We bought our first home with Homemade Homes and were so excited to move in. We had such a long day with the movers, and just wanted to get clean and order some food. Whilst the shower was in use, we had a massive leak come through our living room ceiling.
We called the emergency number who couldn't care less and asked if it was really an emergency and could we not contain it ourselves, after some time and several phone calls they said someone would be out in the next 6 hours.. we ended up having several plumbers attend over the following months and several holes made in the ceiling to finally find out the waste cap pipe was never fitted and no one had checked this before sign off.
We did not have access to the bath or shower during this time, they advised it would be on a 28 day ticket and when I advised this was an emergency as we had no bath or shower, I was told to boil the kettle and bathe in the kitchen sink.
We have a list of over 100 issues from minor to major which have still not been actioned, we were lied to about several aspects of the house we bought, when we mentioned these to Accent/Allison they couldn't care less and said tough you get what you get.
The garden slopes massively from the top and is up and down, uneven all over so there is nowhere for our furniture or a shed to go, we will have to spend thousands on getting this sorted which you do not expect to be an issue when purchasing a new build.
You can not use the loft, which was not advised to us before purchase, again another cost to have this converted.
The cupboard space they boast about in their advertisement videos is less than half the size shown. Again, when complained about, we were told tough.
So now we have no storage space whatsoever.
We have had nothing but stress and anguish since day 1 of moving in, sent hundreds of emails to aftercare and spent hours on the phone to try and get our new home put to the standard it should have been in the first place, we feel like this is going to go on for years as it has already been 6 months with a small percentage of the issues being looked into.
Everyone who works there does not care, no apologies, and no compensation.
The houses are low standard, quick builds that are not checked properly, they are overpriced and sold with many, many lies and with zero care from anyone that works for these companies.
They have absolutely ruined what should have been a lovely memory on the achievement of buying our first home, completely tarnished by incompetence.
Warning and advice: never, ever buy from them!!
21 maj 2025
Omdöme utan inbjudan
Svar från Homemade Homes
We’re sorry to read about your experience and understand how disappointing this must have been. Moving into your first home should be an exciting milestone, not one marked by frustration and concern.
Your comments have been noted and will be shared with the relevant teams for review. If you haven’t already, please contact our aftercare team at aftercare@accentgroup.org
so they can look into the issues you’ve mentioned and advise on next steps.
Was an easy process
Was an easy process, every step was explained and the support was excellent.
After finding a house I wanted to buy and contacting Homemade homes. I was given a lovely lady who talked me through the process and kept me updated.
24 september 2025
Svar från Homemade Homes
Thank you so much for your 5-star review! We’re delighted to hear that the process felt smooth and well-supported. Our team works hard to make sure every step is clear and stress-free, so it’s wonderful to know you felt well looked after. Wishing you all the best as you settle into your new home! 🏡
Lucy has been amazing
Lucy has been amazing! Can’t recommend enough- she has been so patient and understanding with us and has explained every stage so perfectly we never felt out the loop or lost at all. She is one of the friendliest people I’ve ever met and is genuinely a lovely person who is terrific at her job! Thank you again
25 september 2025
Omdöme utan inbjudan
Svar från Homemade Homes
Thank you so much for your 5* review. We are so glad you’ve felt guided throughout the sales process. Lucy prides herself on delivering great customer service so she will be very appreciative of your kind words. We look forward to helping you throughout your journey with us.
We dealt mostly with Charlotte and…
We dealt mostly with Charlotte and Ashley. They were both incredible patient and understanding with us from the start when we had a hundred questions for them and was suffering with anxiety throughout the process they was always available at the end of an email to calm our nerves and provide answers to any questions we had.
No question was ever regarded as silly and an answer was always given. They was always available at the end of the phone or an email. Any queries where answered quickly and all relevant paperwork was always provided to us when we enquired.
I could not recommend the team enough.
19 september 2025
Omdöme utan inbjudan
Svar från Homemade Homes
Thank you so much for your excellent review! Charlotte and Ash appreciate your kind words and they are always happy to help. We are glad you've felt listened to and guided through the process because we understand that buying a house is one of the most important things you do. We look forward to assisting throughout your journey with us.
Purchase of house in Whittlesey Green
Regular updates and assistance provided by everyone we have dealt with
5 september 2025
Svar från Homemade Homes
Thank you so much for taking the time to leave us a 5-star review. We’re really pleased to hear that you’ve felt supported and well-informed throughout your journey with Homemade Homes. Our team works hard to provide regular updates and guidance, so it’s fantastic to know this made a difference.
A company that listens and is pro-active
Shanise and her team have done eveything they can to progress the sale. Shanise in particular has gone out of her way to help me. Its clear that Homemade Homes care about their Customers.
3 september 2025
Omdöme utan inbjudan
Svar från Homemade Homes
Thank you so much for your kind words and for taking the time to leave us a review. We’re delighted to hear that Shanise and the team have been so supportive throughout your journey. We’ll be sure to pass on your feedback to her – she’ll be thrilled to know her efforts have made such a difference.
We’re so pleased you’ve experienced the care and commitment we put into helping our customers and wish you all the very best as you move forward with your new home.
The customer service is great
The customer service is great, I’m still in the process of getting my new home.
4 augusti 2025
Svar från Homemade Homes
Thank you for your lovely review! We’re so pleased you’ve had a great experience so far. We’re always here to help and can’t wait to see you settled into your new home!
Charlotte has been incredible
Charlotte has been incredible! The whole process she has kept me informed! There was an initial issue with the amount of share to be purchased, but it was resolved quickly and Charlotte worked so hard to complete everything for me!
Thank you again so much for everything it really is a dream and means so much to us as a family! Sian
11 augusti 2025
Omdöme utan inbjudan
Svar från Homemade Homes
Thank you so much for your kind words and for taking the time to share your experience. We’re so pleased to hear that Charlotte was able to guide you through the process and resolve things quickly so you could move forward. It’s wonderful to know that your new home means so much to you and your family — that’s exactly what we love to hear! Wishing you all the very best as you settle in and start this exciting new chapter.
Happy
From the beginning everyone that I have had contact with have been amazing and helpful. Everyone has made this experience so easy. All my questions have been dealt with in a timely manner. Just so grateful for all the support everyone has given me.
29 juli 2025
Svar från Homemade Homes
Thank you so much for your wonderful review! We’re truly delighted to hear you had such a positive experience with our team. It means a lot to us to know that we made things easy for you and that all your questions were answered promptly. Your gratitude and kind words are greatly appreciated by everyone here. If you ever need any further assistance, please don’t hesitate to reach out. Thank you again for choosing us!
Great team!
Nothing has been too much for Lucy throughout the whole process, even with all the delays/issues on my side. Aaron was also a star when Lucy wasn't available.
Will recommend in future where relevant.
21 juli 2025
Omdöme utan inbjudan
Svar från Homemade Homes
Thank you so much for taking the time to leave us a five-star review. We are delighted to hear about your positive experience!
It's wonderful to know that Lucy provided you with excellent support throughout the process. We'll be sure to pass your kind words on.
We truly appreciate your patience and are so glad we could assist you. Your recommendation means a great deal to us.
Experience was pleasant when Ash…
Experience was pleasant when Ash Baldwin took over my case.
Very professional, went that extra mile.
8 juli 2025
Svar från Homemade Homes
Thank you so much for your excellent review Simon, Ash will be extremely pleased with your kind words! We look forward to progressing your sale and moving you in to your new home in due time.
Svar från Homemade Homes
Thank you so much for the fantastic five-star review! We're thrilled to hear you found our process easy and that you appreciated our communication. That's exactly what we aim for!
We really appreciate you taking the time to share your experience.
I give five stars as I can not fault…
I give five stars as I can not fault the service I received from the sales team and especially Mrs Lucy Woods. Always happy to answer the phone or the emails, friendly and professional.
26 juni 2025
Omdöme utan inbjudan
Svar från Homemade Homes
Thank you so much for your 5* review, we really appreciate you taking the time to write such lovely words! Lucy and the whole team are very grateful for your feedback and we look forward to providing you with excellent service throughout your journey.
Great team
The homemade by accent team were extremely professional. Lucy, Chelsey and Ash were involved in our case and were always super helpful and polite. Kudos to the whole team and thank you for all you did for us.
19 juni 2025
Omdöme utan inbjudan
Svar från Homemade Homes
Thank you so much, Winifred, for your wonderful review! We’re delighted to hear that Lucy, Chelsey, and Ash made such a positive impression and that you felt supported throughout your experience with us. Your kind words mean a lot to our whole team. If you ever need anything in the future, please don’t hesitate to reach out. Thank you again for trusting Homemade Homes.
Good Service
Good customer service and reliability and honesty and prompt. Keeping one informed and offering suggestions and alternative. Overall I have had a good experience insofar.
13 juni 2025
Svar från Homemade Homes
Thank you so much for your kind words, Mariana. We’re thrilled to hear that you’ve had a positive experience with our team and that you value our honesty, reliability, and proactive communication. Your feedback encourages us to keep delivering the best possible service. If you ever need further assistance or have more suggestions, we’re always here to help. Thank you for choosing us!
Bill from Expert finance
Bill from Expert finance , Charlotte and Ash. Their support and patience with me is unmatched.
Not completed yet but so far I’m very happy with their good communication and updates.
Really appreciate and hope I get the keys to the home soon👍🏾
29 maj 2025
Svar från Homemade Homes
Hi Rose, thanks so much for your 5* review - Charlotte and Ash will be very grateful for your kind words. We are so happy to hear that you've had a great experience with both us and our financial advisors. We wish you all the best for your sale progression and the completion of your new home!
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.