asked for repair for lift but didnt ask what was wrong with lift just put in the repair so told him what was wrong he said he would add it to repair man
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
My experience with Reece on live chat was very helpful, and dealt with fast & efficiently. I appreciated that. Thank you.
The person I chatted with was very helpful and polite,and thats why I've given 5 stars The overall service from the housing association i would only score 2 stars
Företaget har svarat
Got the answers I was looking for. When you log on you provide your details, why do you then have to provide them all again, there is also a reference number allocated to your repair, it just seems l... Se mer
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Företagsinformation
Skrivet av företaget
Home Group is one of the biggest housing associations in the UK with a turnover of £493.2m. We are also one of the UK’s largest providers of new homes and houses for affordable rent. In addition, we provide long term integrated housing, health and social care.
Kontaktuppgifter
1 Strawberry Lane , NE1 4BX, Newcastle upon Tyne, Storbritannien
- 0345 141 4663
- homegroup.org.uk
4,3
Utmärkt
4 tn omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
A concern was quickly dealt with by the…
A concern was quickly dealt with by the chat. A big thank you for a great customer service. Sadly no one turned up to cap the gas. No communication that it had been cancelled. On contacting chat again I was told it was a re chargeable job, but no one contacted me with that information. I now have no cooker as the new electric one cannot be installed and the gas one is non working.
3 november 2025
Omdöme utan inbjudan
Svar från Home Group
Hello Sheila
Thank you for coming by and leaving a 5* review it is much appreciated and i am glad you think highly of our customer service.
Kind regards
Stephenie
Freezing, heartless Homegroup
Since 2018 i have complained about house getting cold at this time of year. Homegroup do not listen to tenants, don't care about tenants. Yet they take rent increase rent every year. People have young kids, old people living in freezing house. Heartless Homegroup. Email has been sent to Mark Henderson called Homegroup in the past about freezing conditions in the house. Something needs to be done inside and outside the house. Homegroup keep your tenants safe and warm this winter and every winter.
28 oktober 2025
Omdöme utan inbjudan
Svar från Home Group
Hi Aftab,
I am sorry to hear that you are experiencing heating issues at your property. We would like to resolve this for you. If you can give us a call on 03451414663 or contact us via live chat using the link below, we would be happy to help you.
https://www.homegroup.org.uk/contact-us
Kind regards
Jason
Clyde was very helpful and answered my…
Clyde was very helpful and answered my question very promptly
28 oktober 2025
Omdöme utan inbjudan
Svar från Home Group
Hi Teigan,
Thank you for the 5* review. We are happy to hear that Clyde was able to help you.
Kind regards
Jason
Live chat was answered quickly and…
Live chat was answered quickly and Reece was very polite and helpful.
23 oktober 2025
Omdöme utan inbjudan
Svar från Home Group
Hello Lu
I am so glad Reece was able to be of help and he was very polite. Thanks for the 5* will be sure to pass these on to him.
Many thanks
Stephenie
Helpful People
After having the chat end, I was passed through to Clyde and he has been brilliant and got everything underway
23 oktober 2025
Omdöme utan inbjudan
Svar från Home Group
Hello Anthony
Thank you for the 5* and the fact that Clyde was brilliant in helping you. We will pass this on to him.
Kind regards
Stephenie
Live Chat Is Very Good
Clyde was very helpful and the live chat experience was very good
22 oktober 2025
Omdöme utan inbjudan
Svar från Home Group
Hi Michael,
Thank you so much for the great review.
We’re really pleased to hear Clyde was helpful and you had a good experience with live chat.
Thanks,
Jason
Always helpful and easy to use service
22 oktober 2025
Omdöme utan inbjudan
Svar från Home Group
Hi Michelle,
Thank you so much for the great review.
We’re delighted to hear that you find our service easy to use.
Thanks,
Jason
Clyde resolved my issue very quickly
20 oktober 2025
Omdöme utan inbjudan
Svar från Home Group
Hi Julie,
Thank you for taking the time to leave us a 5* review! We're delighted to hear that Clyde was able to resolve your issue quickly and we will pass that on to him.
Thanks,
Reece
Someone spoke to me quickly unlike…
Someone spoke to me quickly unlike phone call which kept hanging up on me
20 oktober 2025
Omdöme utan inbjudan
Svar från Home Group
Hi Kim,
Thank you for your 5* review.
We’re really glad someone was able to assist you quickly, especially after the trouble you experienced with the phone line. Your feedback helps us improve, and we’re happy you managed to get through. If you need anything else, we’re here to help!
Thanks,
Reece
Live chat with Clyde.
Went onto live chat & clyde the operator got my query sorted & passed onto the relevant dept's in a matter of a few mins.
20 oktober 2025
Omdöme utan inbjudan
Svar från Home Group
Hi Ian,
Thank you so much for the great review.
We’re really pleased to hear Clyde was able to assist you so quickly via live chat and get your query passed to the right department within minutes. It’s great to know the service was smooth and efficient for you.
Thanks,
Reece
Fantastic service and problem solved…
Fantastic service and problem solved with Clyde from Homegroup
20 oktober 2025
Omdöme utan inbjudan
Svar från Home Group
Hi Christine,
Thank you for the 5* review!
We’re thrilled to hear Clyde provided such helpful service and got your issue sorted. We will ensure this feedback is passed back to Clyde.
Thanks,
Reece
Great experience very easy and help in very way no faults *****
Great experience very easy and help in very way no faults ***** Couldn't of done anything more. Excellent
14 oktober 2025
Omdöme utan inbjudan
Svar från Home Group
Hello Lisa
Thank you for the 5* review I am so glad that you had a great experience with us and it continues. I am glad you feel like this.
Kind regards
Stephenie
Svar från Home Group
Hello Yvonne
I am so glad we were able to help you i am glad our advisor was helpful and friendly and you were able to leave 5* review.
Kind regards
Stephenie
Helped with my question professionally
Helped with my question professionally
9 oktober 2025
Omdöme utan inbjudan
Svar från Home Group
Hi Andrea,
Thank you so much for taking the time to leave us a 5* review!
We are thrilled to hear you had such a positive experience.
Thanks,
Reece
Excellent service
7 oktober 2025
Omdöme utan inbjudan
Svar från Home Group
Hi Amy,
Thank you for leaving us a 5* review. We really appreciate your feedback!
Thanks,
Reece
Great service today with online chat
Great service today with online chat
7 oktober 2025
Omdöme utan inbjudan
Svar från Home Group
Hi Kelly,
Thank you for taking the time to leave us a 5* review. We're really glad to hear that our Live Chat service worked well for you today.
Thanks,
Reece
Terrible experience today
Terrible experience today. The individual was absolutely useless. Deserved minus stars, not a 1-star. I initially asked to change the date of a repair in the Home Group chat room, where you type your messages. Just like last time, I was then asked, "How can I help?" Again, I had to say "I've already told you". It was the same individual as last time. Why write anything if they don't read it? I was then told "You already have an appointment on that date". I replied with "If you read my message you would know I want to cancel that date and am asking for another day to be booked." Why was that person in the job when they were unbelievably incompetent (or was it deliberate?). I was given a new date at last. Terrible, terrible service.
3 oktober 2025
Omdöme utan inbjudan
Svar från Home Group
Hi Steve,
I'm sorry to hear about the poor customer experience you have received recently. I'm glad to see you did manage to get your appointment date changed. I will feed back your comments to the management team.
Thanks Jason
Didn’t have to wait like normal
Didn’t have to wait like normal. And a very helpful associate on the live chat.
3 oktober 2025
Omdöme utan inbjudan
Svar från Home Group
Hi,
Thank you for leaving your 5* review. We really appreciate your feedback
Thanks Jason
A very helpful chat line calmed me down
A very helpful chat line calmed me down
30 september 2025
Omdöme utan inbjudan
Svar från Home Group
Hi Peter,
Thank you for leaving your 5* review. We really appreciate your feedback
Thanks Jason
Simple process to use
Simple process to use. Didn't have to wait too long and the agent was courteous and delt with my issue swiftly.
30 september 2025
Omdöme utan inbjudan
Svar från Home Group
Hi.
Thank you for your great review.
Jason
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