Home Garden Direct Omdömen 

264
TrustScore 4.5 av 5

4,6

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

One of three parcels was missing, not the fault of Home Garden Direct but they were very helpful in ensuring the third parcel was tracked down. Their communication was excellent. The product we pu... Se mer

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Betygsatt 4 av 5 stjärnor

Delivery , went way past expected delivery date, this would not normally be a problem , but I needed it for extra guests staying . But the customer care excelled , they did their very best to help me... Se mer

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Betygsatt 4 av 5 stjärnor

Can’t fault the product but staggered delivery had us stressing ! Half came next day then 3 days waiting for the rest ! Nick was amazing though and was in constant contact rectifying the problem so al... Se mer

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Betygsatt 5 av 5 stjärnor

Ordered from HGD one evening as a new customer. Item was prepared and dispatched the very next day using a high quality courier, and to my (pleasant) surprise I was contacted by a human called Nick, w... Se mer

Företaget har svarat

Företagsinformation

  1. Möbelaffär
  2. Rottingmöbler
  3. Möbeltillverkare
  4. Utemöbler

Skrivet av företaget

Home Garden Direct is a premier online furniture retailer that has been deeply rooted in the UK furniture market for two decades, initially as a wholesale supplier and now proudly serving end-consumers directly. Our success lies in our unwavering commitment to delivering top-tier products, upheld by rigorous quality controls. At Home Garden Direct, we take immense pride in our longstanding tradition of providing discerning UK customers with exquisite, stylish furniture at wholesale prices.


Kontaktuppgifter

4,6

Utmärkt

TrustScore 4.5 av 5

264 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 48 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,6

Alla omdömen

(264)

128 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Good quality item exactly as…

Good quality item exactly as described,and delivered promptly and exactly when stated on ordering ,very happy with purchase and service

8 juni 2026
Logotyp för Home Garden Direct

Svar från Home Garden Direct

Hi June,

Thank you for your feedback, very much appreciated!

We hope to see you again soon!

Kind regards

Betygsatt 5 av 5 stjärnor

Great piece of garden furniture

Great piece of garden furniture. Very easy to build and looks great. Great value for money.

17 juni 2026
Logotyp för Home Garden Direct

Svar från Home Garden Direct

Hi Mr Sisson,

Thank you for your kind feedback, very much appreciated.

Kind regards

Betygsatt 5 av 5 stjärnor

Really positive experience

Really positive experience.
Rang the company for some specific detail of box size to make sure it would go up the stairs and the answers were given immediately.
Dispatched quickly, delivery brilliant, on time and taken upstairs to room.

Excellent start to finish

8 juni 2026
Logotyp för Home Garden Direct

Svar från Home Garden Direct

Hi Matthew,

Thank you for your kind feedback, very much appreciated!

We hope to see you again soon!

Kind regards

Betygsatt 5 av 5 stjärnor

All arrived safely really pleased with…

All arrived safely really pleased with my furniture. Just need 😎.

8 juni 2026
Logotyp för Home Garden Direct

Svar från Home Garden Direct

Hi Diane,

Thank you for your kind feedback, very much appreciated!

We hope to see you again soon (and that you get some 😎) !

Kind regards

Betygsatt 5 av 5 stjärnor

Will Be Using Home Gardens Direct Again

Delivery Was Quick & Easy. Although when the ordered was received the rain cover hadn’t been delivered I contacted customer service and spoke with Agnieszka who got this all sorted for me. I also had realised I had made a mistake on my order but Agnieszka went out of her way to ensure I was happy with what I had received and to make sure it was perfect. Would 100% use Home Garden Direct again.

9 juni 2026
Omdöme utan inbjudan
Logotyp för Home Garden Direct

Svar från Home Garden Direct

Hi Chloe,

Thank you for your kind feedback, very much appreciated!

We hope to see you again soon!

Kind regards

Betygsatt 4 av 5 stjärnor

Excellent value for money…

Excellent service throughout from ordering to deliver as stated 4 days . Excellent value for money and the assembly being no problem provided one follows the instructions paying attention to every detail.One tip being not to tighten the fittings untill all in place per item. It provides flexibility and ensures completion of assembly with speed and minimum of complications Last but not least the service of customers second to none most courteous and helpful.Highly recommend this purchase to those seeking like product.

3 juni 2026
Logotyp för Home Garden Direct

Svar från Home Garden Direct

Hi David,

Thank you for your kind feedback, very much appreciated!

We hope to see you again soon!

Kind regards

Betygsatt 5 av 5 stjärnor

Love my purchase ..

Love my purchase ... fast delivery would definitely recommend this company.

26 maj 2026
Logotyp för Home Garden Direct

Svar från Home Garden Direct

Hi,

Thank you for your kind feedback, very much appreciated!

We hope to see you again soon!

Kind regards

Betygsatt 5 av 5 stjärnor

Reliable friendly service

Reliable friendly service. Delivery driver rang to say delivery expected within the hour.

18 maj 2026
Logotyp för Home Garden Direct

Svar från Home Garden Direct

Hi Philippa,

Thank you for your feedback, very much appreciated.

Kind regards

Betygsatt 5 av 5 stjärnor

Great experience all round

Very impressed with the whole experience. Easy to order. Details of the product online were accurate. Tracking my order very simple to do. Delivery was very quick, order came on a bank holiday. Very pleased with the product too.

21 maj 2026
Logotyp för Home Garden Direct

Svar från Home Garden Direct

Hi,

Thank you for your kind feedback, very much appreciated!

We hope to see you again soon!

Kind regards

Betygsatt 5 av 5 stjärnor

Swift delivery of my sofa bed.

Swift delivery and was kept updated by both the company selling the sofa bed and the delivery company. Couldn’t be happier. Love the sofa bed. Very comfortable firm seat. It feels substantial and I think it will retain its shape.

20 maj 2026
Logotyp för Home Garden Direct

Svar från Home Garden Direct

Hi Carol,

Thank you for your kind feedback, very much appreciated!

We hope to see you again soon!

Kind regards

Betygsatt 4 av 5 stjärnor

Parts missing

I liked the parts I got but the sofa has a flaw on the rattan, its twisted and I havent received the table top yet so was a bit disappointed 😔 that I didn't have the whole set for the lovely bank holiday weekend which was why I ordered it in plenty of time.
Overall the set is very nice though 👌 and the customer service was exceptional and they did everything to rectify the situation, especially Nick, thank you 😊

18 maj 2026
Logotyp för Home Garden Direct

Svar från Home Garden Direct

Hi Christine,

Thank you for the feedback. We have been in conversations over the last week about the delay in the delivery. The courier has been exceptionally busy due to the Bank Holiday and good weather.

The tabletop delivery has now been scheduled and we have agreed a gesture of goodwill.

Apologies again about the delay!

Kind regards

Betygsatt 5 av 5 stjärnor

Would recommend

Very fast delivery, easy assembly, the swing is good quality. Would recommend.

8 maj 2026
Logotyp för Home Garden Direct

Svar från Home Garden Direct

Hi Anna,

Thank you for your feedback, very much appreciated.

Kind regards

Betygsatt 5 av 5 stjärnor

Easy and quick ordering

Easy and quick ordering. Prompt delivery. Clock was what I wanted.

29 april 2026
Logotyp för Home Garden Direct

Svar från Home Garden Direct

Hi Mr & Mrs Davis,

Thank you for your feedback, very much appreciated.

Kind regards

Betygsatt 5 av 5 stjärnor

Prompt delivery

Very prompt delivery of our St. Tropez corner set. Its a great product at a good price point.....plus excellent customer service.

25 april 2026
Omdöme utan inbjudan
Logotyp för Home Garden Direct

Svar från Home Garden Direct

Hi Pat,

Thank you for your kind feedback, very much appreciated!

We hope to see you again soon!

Kind regards

Betygsatt 5 av 5 stjärnor

Amazing customer support and products

We ordered a set of modular outdoor furniture. It arrived it in an excellent condition and looks exactly like the photos. One part was missing however it was very promptly sent the next day and arrived very fast. The service was exeptional. Especially the communication with the customer support (Nick). I will order from here again.

28 april 2026
Logotyp för Home Garden Direct

Svar från Home Garden Direct

Hi Maria,

Thank you for your lovely feedback, very much appreciated!

We hope to see you again soon!

Kind regards

Detta är Trustpilot

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Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

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Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

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