One of three parcels was missing, not the fault of Home Garden Direct but they were very helpful in ensuring the third parcel was tracked down. Their communication was excellent. The product we pu... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Can’t fault the product but staggered delivery had us stressing ! Half came next day then 3 days waiting for the rest ! Nick was amazing though and was in constant contact rectifying the problem so al... Se mer
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Delivery , went way past expected delivery date, this would not normally be a problem , but I needed it for extra guests staying . But the customer care excelled , they did their very best to help me... Se mer
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Ordered from HGD one evening as a new customer. Item was prepared and dispatched the very next day using a high quality courier, and to my (pleasant) surprise I was contacted by a human called Nick, w... Se mer
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Företagsinformation
Skrivet av företaget
Home Garden Direct is a premier online furniture retailer that has been deeply rooted in the UK furniture market for two decades, initially as a wholesale supplier and now proudly serving end-consumers directly. Our success lies in our unwavering commitment to delivering top-tier products, upheld by rigorous quality controls. At Home Garden Direct, we take immense pride in our longstanding tradition of providing discerning UK customers with exquisite, stylish furniture at wholesale prices.
Kontaktuppgifter
Unit 8 & 9. Whitehill Industrial Estate, SN4 7DB, Swindon, Storbritannien
- +44 01793 290015
- hello@homegardendirect.co.uk
- homegardendirect.co.uk
4,6
Utmärkt
266 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Prompt delivery
Very prompt delivery of our St. Tropez corner set. Its a great product at a good price point.....plus excellent customer service.
25 april 2026
Omdöme utan inbjudan
Svar från Home Garden Direct
Hi Pat,
Thank you for your kind feedback, very much appreciated!
We hope to see you again soon!
Kind regards
Amazing customer support and products
We ordered a set of modular outdoor furniture. It arrived it in an excellent condition and looks exactly like the photos. One part was missing however it was very promptly sent the next day and arrived very fast. The service was exeptional. Especially the communication with the customer support (Nick). I will order from here again.
28 april 2026
Svar från Home Garden Direct
Hi Maria,
Thank you for your lovely feedback, very much appreciated!
We hope to see you again soon!
Kind regards
Svar från Home Garden Direct
Hi Tracy,
Thank you for your feedback, very much appreciated.
Kind regards
I telephoned customer service spoke…
I telephoned customer service spoke with nick and he was great helpful and professional. Pleased with the product and service
28 april 2026
Svar från Home Garden Direct
Hi Lisa,
Thank you for your kind feedback, very much appreciated!
We hope to see you again soon!
Kind regards
Svar från Home Garden Direct
Hi Mr Law,
Thank you for your feedback, very much appreciated.
Kind regards
So straight forward and Nick was very…
So straight forward and Nick was very very helpful
20 april 2026
Svar från Home Garden Direct
Hi Jacqueline,
Thank you for your kind feedback, very much appreciated!
We hope to see you again soon!
Kind regards
Delivery was fast and packaging the…
Delivery was fast and packaging the items was Brilliant👏
24 april 2026
Svar från Home Garden Direct
Hi Joanna,
Thank you for your feedback, much appreciated.
Kind regards
Really lovely selection of furniture…
Really lovely selection of furniture and all at very good prices. My order arrived quickly. The furniture was easy to assemble with good instructions. Its lovely and comfortable and looks good. A minor delivery query over courier splitting the boxes over 2 different days was easily and quickly sorted. Nick at Home Garden Direct customer services was really helpful. He promised to sort everything and call me back with details, which he did. My second box arrived next day as promised plus a follow up call from Nick to check that everything was OK. Brilliant and friendly service. Great company to do business with. Would highly recommend.
13 april 2026
Svar från Home Garden Direct
Hi Cas,
Thank you for your lovely feedback, very much appreciated!
We hope to see you again soon!
Kind regards
Great price for my outdoor corner sofa…
Great price for my outdoor corner sofa ,I’ve seen the exact one advertised for double the price ! A bit fiddly in places to put together with the screw holes not aligned ,but for the price we paid can’t complain ,it looks fab in my patio area .Great communication with Home Garden Direct from ordering to being delivered .Thanks I love my purchase .
20 april 2026
Svar från Home Garden Direct
Hi Tracey,
Thank you for your lovely feedback, very much appreciated!
We hope to see you again soon!
Kind regards
Beware deliverers won’t take upstairs
No indication on website or even in shipping policy that delivery guys wouldn’t take upstairs, or anything to ask for that or indicate it was required or not.
15 april 2026
Svar från Home Garden Direct
Hi Ian,
Thank you for the feedback.
The courier service provided is the standard offering that we have on the website, which is to the hallway. We can potentially arrange other delivery options which we would need to discuss in advance, due to the number of different variables.
We will look to have the website updated with this information.
Kind regards,
Very good purchase for the price
Very good purchase for the price, and the customer service assisted us efficiently. Our furniture arrived with a wrong leg, but they resolved the problem within a few days.
30 mars 2026
Svar från Home Garden Direct
Hi Joaquin,
Thank you for your feedback, very much appreciated!
We hope to see you again soon!
Kind regards
Svar från Home Garden Direct
Hi,
Thank you for your feedback, much appreciated.
Kind regards
Extremely disappointed
Extremely disappointed. Quality very poor, too 2 hrs to put together not 60 mins as stated, seating is hard and thereforr extremely uncomfortable. Cant return as I have recycled box and they said need in original! Awful
7 april 2026
Svar från Home Garden Direct
Hi Toni,
Thank you for the feedback.
We did have a conversation on chat about this, and as discussed it does state on the website that there was assembly required. We did also agree a gesture of goodwill, which you confirmed were happy with at the time.
Kind regards,
Not as comfortable as I had hoped. Screws missing, slippery cushions.
Screws not as on instructions only 5 of one size instead of 8 but more of the larger size which I had to use on the table as had function planned. Quite difficult to put some parts together as some screw holes difficult to line up for an 80 year old. Cushions very slippery material and do not stay upright but slide flat when not sitting on sofa. Not as comfortable as I had hoped so rather disappointed.
13 april 2026
Svar från Home Garden Direct
Hi Mrs Warner,
Thank you for the feedback and for taking my call to see if there was anything we could do for you. Apologies again for the missing parts, we can always send these out if there do happen to be any missing.
Kind regards,
Svar från Home Garden Direct
Hi Russell,
Thank you for your feedback, much appreciated.
Kind regards
Great Customer Service
Needed to delay delivery so I would be home for delivery and they delayed order. Very helpful. Purchased before from them and always give a very good customer service.
24 mars 2026
Svar från Home Garden Direct
Hi,
Thank you for your very kind feedback, much appreciated.
Kind regards
Amazing customer service from the team…
Amazing customer service from the team (Nick) who went above and beyond for me. My issue was not only fixed, but fixed at an expedited rate. Will recommend to anyone for impeccable after sales customer service!
25 mars 2026
Omdöme utan inbjudan
Svar från Home Garden Direct
Hi Hills,
Thank you for your lovely feedback, very much appreciated!
We hope to see you again soon!
Kind regards
Svar från Home Garden Direct
Hi Sonya,
Thank you for your feedback, much appreciated.
Kind regards
Above and beyond in communication and…
Above and beyond in communication and service, thank you nick for your professionalism.
16 mars 2026
Svar från Home Garden Direct
Hi Garry ,
Thank you for your feedback, very much appreciated!
We hope to see you again soon!
Kind regards
Absolutely delighted with my new garden…
Absolutely delighted with my new garden set.
Nick was brilliant when I was purchasing and the delivery was very smooth and bang on time... here's to a great summer on my new set... thanks guys
23 mars 2026
Omdöme utan inbjudan
Svar från Home Garden Direct
Hi Toni,
Thank you for your lovely feedback, very much appreciated!
We hope to see you again soon!
Kind regards
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