Holokolo Omdömen 

If you are looking for the following qualities, stay far away from the Holokolo webshop:

customer-oriented service,
on-time delivery,
responsiveness and effective problem solving when issues arise,
an efficient logistics network.

Holokolo managed to lose my parcel twice. They provided absolutely no assistance in resolving the issue and did not even send a single email for weeks. Unless you actively ask about the status of your package, they will not contact you.

I would not recommend paying in advance, as parcel delivery appears to be unreliable and their supply chain does not seem to function effectively.

Uważałbym na ten sklep, ponieważ unika wystawiania faktur. Na prośbę o wystawienie faktury na podstawie danych podanych przed realizacją, tj. w komentarzu do zamówienia, sklep odmówił wystawienia faktury.
Regulamin sklepu pozwala na zakupy B2B, tak że wprowadza klientów w błąd! Strata czasu i środków, więc nie polecam.

Zamówienie nr 1250806825 – bardzo złe doświadczenie reklamacyjne.
Zgłosiłem reklamację z tytułu rękojmi i odesłałem produkt, który zgodnie z potwierdzeniem InPost został doręczony do magazynu sklepu 23.10.2025.
Mimo to sprzedawca w wiadomości z 4.11.2025 twierdził, że produkt dotarł dopiero 30.10 – czyli tydzień później niż faktycznie.
Zgodnie z art. 561⁵ § 1 Kodeksu cywilnego, jeśli sprzedawca nie ustosunkuje się do żądania kupującego w terminie 14 dni, uznaje się, że żądanie zostało uznane za uzasadnione.
Termin ten upłynął 6.11.2025. Nie otrzymałem żadnej odpowiedzi w terminie.
Zamiast przestrzegać prawa, sklep próbuje zasłaniać się własnym „regulaminem” i przesuwać daty, by uniknąć odpowiedzialności. To jest po prostu wprowadzanie klienta w błąd.
Żądam zwrotu pieniędzy i poinformowałem sklep, że sprawa zostanie przekazana do UOKiK oraz Europejskiego Centrum Konsumenckiego.
Nie polecam – obsługa klienta na poziomie PRL, brak szacunku do prawa i konsumenta. Zachowajcie potwierdzenia nadania, bo mogą próbować manipulować datami jak w moim przypadku.

My experience with the Holokolo online shop has been positive. They responded to my emails relatively quickly, the ordered goods arrived within a short time, and everything was in perfect order.

I need to warn / caution everyone to buy products in this shop. The return process is very complicated and in my opinion not according to general laws. I still wait for compensation of products I returned ... absolutely not recommended!

A year ago I bought a cycling jersey that was torn. I simply gave up on exchanging it when I realized they were trying to scam me. Don't buy anything from them because they don't value their customers. They delay exchanging goods until the exchange deadline is over and stuff like that.

Very slow and messy returns. I needed to pay double for shipping back the order.

Schlechter Service keine kostenlose Retoure

Keine Rückantwort auf E-Mails

On March 4th, I ordered and paid for two bicycle tires from the Holokolo web store. After not receiving any information about the order for a month, I contacted the seller and asked for information.
They said that they still did not have the paid goods and asked me if I wanted a replacement, which I confirmed. After that, no one contacted me again, until I asked again about the status of the order.
Then I received another email from the seller confirming that they did not have the originally ordered and paid goods. Since then, I have sent several more emails waiting for either the goods to be sent or a refund, but without success.

6 days after order and no information besides order confirmation (order is paid). No phone number available for contact, no reply on my email yet...

Edit: goods arrived in the end, all good. Nevertheless highlighting items with longer delivery time would be nice !

First of all, I must say they have terrible customer support. No phone number, just email. You’re lucky if someone even replies to your email.

I ordered a bicycle jersey. On their site, it said "available in 3 days." I waited for a month—nothing. I sent them an email—no response. I sent another email, and finally, someone replied, saying the jersey would be sent next week. I waited another week, and then they told me the jersey was not available. WTF???

Completely unprofessional and unreliable seller, very bad customer support.

What a dissapointment! It will be soon 1 month since I have sent an order and I still haven´t received the item. And I cannot reach anybody. I tried to reach them by mail, by phone and also sent them a message on Facebook. I haven´t experienced so bad customer support until now. This was my first order and I am sure the last one, as well. Its so unprofessional. If I happen to receive an order these days, I'm already scared that I'll have to return it. I can't imagine how they deal with returns.

Very disappointed, I bought a pair of cycling pants and they were not like the picture on the website, I finally decided to return them, what happened next pissed me off, I followed the instructions on the website to the return procedure and I was going to receive a confirmation email with a form that I had to fill out and put in the package of pants. I went through all the steps and what can you see, the confirmation email no longer appears and instead I was contacted by someone who was not from the official website telling me that from the yahoo mail case I cannot send my return confirmation and that there is no need for that email and I can write on a piece of paper the account in which to return the money and send the package with one of the three courier companies approved by them. I arrived at the courier, I paid the shipping for the return and what can you see, after 14 days the money arrives, only that it was less than what I paid...

visszaküldtem egy castelli kerékpáros nadrágot amit egyszer használt a fiam és teljesen kigöbösödött az ülepe 50 nap után se válaszoltak rá kicsinyes szarrági cég!!!!!!!!!!!!!!!!!!!!!

I have a very bad experience - I ordered a lot of things from them. When I wanted to return the one and only product, they first lost it, then after 2 months of searching, they refused to refund me, but I was returning the intact jacket. Horrible, I will never order from them again! I do not reccomend this page.

The refund part is a lie. I emailed them 2 , no answer. i write on messenger. No answer.

I ordered a t-shirt for cycling. They emailed me that the t-shirt will not be delivered (problems with the stock) and they will refund me. The refund part was a lie. I emailed them 2 times but to no avail. I paid their price but I received nothing in exchange, not even my money back

It took them long time to ship, slow delivery, false notifications about delivery.

When I returned two cycling pants, they only refunded me for one. For the second piece, they claimed that they had not received it. After one year of negotiations, I did not get a fair refund. The phone number advertised on the website (Slovenia) is not active. Unfortunately, I am very disappointed.

It is hazy of who is actually selling the items. Several companies are listed on the invoices. It is impossible to get the VAT back due to disinformation. Asked customer service about it and they did not respond. This company is fishy.