Titleist Europe Omdömen 33

Bezahlte Bestellung auch nach 3 Wochen nicht ausgeliefert. Lieferant gibt Verzögerung an ohne Begründung. Nachfragen bei Titleist bleiben unbeantwortet. Schließlich schickt der Lieferant die Bestellung ohne Zustellversuch zurück an Versender. Rückzahlung des Kaufpreises steht noch aus. Absolut unseriös, unzuverlässig und kundenfeindlich.

​Premium Price, Economy Durability

I purchased a Titleist Tour sta dry premium bag new for £350, expecting the durability synonymous with the "Tour" label. Unfortunately, the build quality has proven to be below standard. The stitching securing the umbrella pocket has begun to disintegrate and separate from the main chassis of the bag.
​This is not a high-stress area of the bag, nor has it been subjected to misuse. It appears to be a clear material or manufacturing flaw. Upon contacting Titleist to rectify the situation, I was informed that the bag is "too old" to warrant support.
​For a dedicated golfer, a bag is an investment. A £350 investment should yield more than 24 months of service. As a result of this premature failure and the brand's refusal to stand behind their product, I will be transitioning to a different manufacturer for my future equipment needs.
​

If I could give the Titleist Men's Tour Pom Pom Beanie zero stars, I absolutely would. This isn't just a poor-quality product; it's a testament to Titleist's astonishing disregard for quality control and customer satisfaction regarding their "soft goods." DO NOT WASTE YOUR MONEY.

​I genuinely thought I was investing in a premium accessory from a reputable brand. What I got was, without exaggeration, the worst quality garment I have ever purchased.

Catastrophic Design Flaw:
​The failure point is a ridiculous and serious design flaw in the turned-up cuff. Instead of being properly integrated or robustly secured, the cuff is held in place by flimsy, token stitching on only the sides. This isn't a beanie; it's a structural failure waiting to happen.

​It lasted a pathetic two rounds of golf before this minimal, inadequate stitching catastrophically failed, leaving the cuff dangling and the beanie unusable. A garment from a leading golf brand should be able to withstand more than two rounds of use before falling apart!

Titleist's Appalling 'No Warranty' Stance:
​When I contacted Titleist's representatives regarding this immediate, undeniable quality issue, their response was utterly contemptible: "there's no warranty on soft goods."
​This policy isn't a standard business practice; it's a licence for Titleist to produce and profit from rubbish. They are effectively saying:
​We know our product is flawed, but once you've paid, you are stuck with it. We will not stand behind the quality of our merchandise.
​This "take the money and run" attitude allows Titleist to operate with a monopolistic arrogance, bullying consumers into accepting sub-par quality with no recourse. It's a blatant exploitation of their brand image.

​FINAL WARNING: Beware the Brand Name

​The high price tag buys you nothing but a logo and a headache. If you value durable, well-made accessories, steer clear of the Titleist Men's Tour Pom Pom Beanie and frankly, reconsider purchasing any of their soft goods. The brand name guarantees nothing but regret when something inevitably goes wrong. You will be dismissed, and your money will be gone.
​Save yourself the frustration and the cash. Buy a better quality beanie from literally anywhere else.

Bought the bag in April 2024 and used it through the summers (only) of 2024 and 2025. The zip on the main clothing pocket on the right hand came off it's runners/teeth so was unable to open/close without busting back open.
This is clearly a design flaw/issue with the Stadry bag zips as the same thing has happened to the ball pocket on my Titleist Stadry stand bag.
Contacted Titleist customer service, who got back to me requesting photos and proof of purchase. After these were supplied to Titleist they informed me it was out of warranty (a £230 and 18 month old bag that's been used around 50 times through the summer).
No offer to repair or inspect the bag, no offer of a discount on another bag in their range.
After doing some research online and on golf forums I found hundreds of complaints of the same issue with the zips busting and because they're sealed to withstand water they can't be repaired.
Shame on you Titleist, extremely poor customer service on an issue that's clearly a design fault.
I've ALWAYS had Titleist bags but this will definitely be my last!!!

I bought a full set of T300 irons and unfortunately the metal has started peeling away from the club head. This started with my 7 iron after about 6 months but I kind of shrugged it off. It has now started spreading to other clubs though. I reported this to Titleist and they have informed me that they won't do anything because my clubs are just over 2 years old. So essentially the product is completely faulty but they won't do anything. My friend had the exact same thing happen after a year and they replaced the club's in full so I know that Titleidt script they are responsible.

So basically they sell faulty products and refuse to take responsibility. And we add customers save to buy expensive clubs which they put a 2 year lifespan on.

Update:- After Titleist initially refusing help, the correspondence was picked up by someone else who has facilitated a repair and couldn't have been more helpful. I have therefore revised my rating from 1 to 4 stars. This is more like it Titleist.......

My T300 irons are less than 3 years old. The 7 and 6 irons have snapped at the hosel. I contacted Titleist customer services expecting some sort of help with the repair but was refused.

I have a Titleist Stadry cart bag nearly 2 years old,.Nice Bag Rubbish plastic zips. 2 have broken and a third is on the way out. It is ok to manufacture in China but the UK price of the bag you would think they could intall stronger zips.

Pity they only have a 1 year warrenty

Would never buy one of theirs again and would never recomend them

Ordered my Dad some non personalised golf balls in time for Christmas delivery according to the website. Its now 8th January and they still haven't arrived, despite them saying they would be shipping them out on 2nd Jan. There has been no apology for advertising yet missing the Christmas delivery deadline. I haven't received tracking info as they still haven't posted them. Shocking.

Looking to be fitted for a driver, been advised I may need a tx shaft, sent an email to fitting centre asking if they were available before I travelled to craigielaw, sent 2 emails and didn’t even have the courtesy to reply, rubbish service

Bought a Titleist glove at the same time I bought a glove on Temu.
The Titleist glove broke down but the Temu glove did not. Both cabretta leather.
No more gloves from Titleist for me.

Went for a custom fitting.Fitter said he did not have all components in stock but he gave me a spec anyway.After 1 week I told him I couldn't hit the clubs he prescribed.Told me to come back and he checked clubs were as prescribed. Told to get on with it...It was not so much a custom fit but a guess.
National Consumer Fitting manager not interested,so I am stuck with £1000 worth of clubs that are of no use. Steer clear,they only see you as a cash cow

Umbrella breaks Do not buy Titleist Players Double Canopy - had 2 within 2 years both broke. Both Titleist umbrellas were used less than five times and in light rain and virtually no wind. Shaft broke on one and a spar broke on the second, not under any stress it just looks poor material or design or both.
Customer service replaced the first one, after it had been returned for inspection, but refuse to even look at the second one even though it was less than a year old!

Shaft on my TSI 1 driver parted when a grip was being fitted. Immediately reported to Titleist trying to buy a replacement with no success. Been 3 weeks now. I wrote complaining no reply. People in the golf industry tell me they are useless. Products ok customer service very poor. My tip stick to the golf balls don't buy anything else.

I recently bought golf balls from Titleist, taking up their offer (or so I thought) under the ‘Loyalty Rewarded’ scheme, which is essentially 4 for 3 on orders of a dozen balls at at time, so 48 balls for the price of 36.
I ordered directly from Titleist themselves, using the promotion pages on their website. Strangely the discount didn’t apply when I confirmed the order, and payment was taken for all 4 dozen. I thought it strange, so I screenshotted the various pages that I’d ordered through - which gave clear information about the offer, how to order and more besides.

Once it became clear that no funds had been returned I contacted Titleist customer services, in what I expected would be a straightforward case of accepting a mistake and remedying the issue. Instead I received several pretty blunt replies to the effect that I was in the wrong, the offer had closed, tough ‘you know what’!

I asked for it to be escalated, and the position remained unchanged. I was told repeatedly that the offer had ended, despite the fact I’d provided them with screenshots of their own website that showed very clearly to the contrary. To make matters worse, during the back and forth they cynically removed the pages I had ordered through. I suspect someone within Titleist marketing realised they’d make a mistake and buried the evidence.

For a brand like Titleist to behave like this is pretty shocking. I’ve bought and used their products for decades. Leaves a very bitter taste and a very poor impression of the values that exist inside the business. Also makes me very likely to go elsewhere when I update my full bag of kit later this year.

Terrible quality of stitching on stand bag- a whole section has come away from its stitching.
Bought for a Xmas present and only 2.5 months out of the years warranty and just found out from the @Hotgolf customer service that Titleist won't do anything- the bag should have lasted alot longer than a year considering the amount of times it has been used
Will not buy Titleist again!

Unbelievable, I’m done with Titleist,
STADRY STAND BAG JET BLACK - 2022 - JET BLACK
Paid around £250 for this bag, played a round in light rain, with bag in trolley, and under umbrella, played 14 holes due to light fading, kept bag in house for outside to dry, taking my car keys out the keys were damp, I thought maybe that’s just condensation somehow, I had to take my key fob apart and place to dry out for a few days, it dried out, now with rust inside, but thankfully still works, today I decided to put some items in my bag for a round this weekend, to find everything inside wet to touch, sharpie pens wet, Titleist pro v1 box soaked, so had to just keep balls, score card leather book wet, laser range finder with moisture now inside the lens, I recall my iPhone wallet being moist when I removed it, but thankfully again just the leather wallet got wet, the phone is waterproof, and fine, there’s water in every pocket that were all closed, also, what human designed this bag, looks great yes, but the bottle drinks holder actually holds any water that runs down the outside of the bag, there is no release for it to escape, no mesh that would allow it to release, very smart!!! This bag or probably cost Titleist £2 to make, it cost me circa £250, if my laser range finder doesn’t work properly, I’m going to open a small claims court case, where’s the quality control testing that the factories are using the correct waterproof materials?? I’ve used Titleist for years, been fitted for all clubs at their Cambridge fitting centre, also not impressed by the YouTube video, showing how off their balls are after a YouTuber tested a whole box of pro v1’s in Epsom salts, I still trusted using pro v1’s after that, now I’ll be using Srixon Z Star balls, I’m getting a full refund for this useless bag readers, don’t buy from Titleist people, unless you’re sure it’s good quality, which is likely to be in their older stock.

I’ve just spoken to Jo at Titleist, after returning the Titleist bag to Express Golf, which she the, know I had done, I’ve had a call to say, Titleist don’t supply to them, so I’ve had to take it up with them.
I thanked Jo, I told her I won’t be buying from Titleist again, I’m a man of my word, they’re clearly making junk now, not too impressed with the plastic they’ve put in my T200 irons, very cheap feeling, my black wedges I’ve just purchased are lovely, but they’ve got to go now SM9 60 and 56 degree in black, just about to buy a Scotty Cameron Special select square back putter, the bag I purchased said waterproof, I now have to buy a new laser range finder, thanks Titleist, another business where loyalty means nothing, all my golf clothes are footjoy, probably 10 polo shirts, I have their icon golf shoes, please avoid this company, I’d feel so much better if you saved your money for a better product, and a better buying experience, Mizuno, Ping are really the best, I’ll be buying from them, you might think whatever, but I’ve used Titleist for 15 years now, I’m done, once I experience after sales, and it’s awful, it’ll cost them so much more than me, I delete these reviews when I’ve been treated in a fair way, they sold me a product which was a shambles, the people at my golf club in North London will know all about it, they listen, our pro shop only sells the wedges, it’s where I purchased mine, I’ll be telling the pro to not use them, he got them in because I kept asking, it embarrassing now. I’ll start selling the Titleist stuff I own now. Irons T200 4-GW, wedge SM9 69 and 58, 58 hasn’t been used yet both black finish, D grind. Scotty Cameron Special Select Newport 2, I don’t use their Drivers thankfully, mine is a PING G425, that’s staying with me, be wise out there people.

Worst customer service I’ve ever experienced my 5 iron snapped in the grip as requested had to send item back via my club pro after 3 months heard nothing so tried to contact them to find out why, was spoken to by a very rude person who wouldn’t even talk to me but told me to tell my club pro to email then after numerous emails phone calls I am still without my 5 iron this is now 9 months and still no answer. This is not good enough and I certainly won’t be purchasing anything from titliest again,having already spent thousands with them if this is how you treat customers can’t see you being in business very long certainly won’t be recommending you

Order you irons now for build and delivery 2028. Shambles of customer care after spending thousands. Customer service none existent. No answers. You’ll get your clubs when you get your clubs. LOL

Poor quality - I’ve had 3 brand new items of theirs break (bag, club, umbrella) independently over the last year. Would be cautious before buying in spite of their reputation.

Just phoned Titleist customer service - AWFUL. I need a replacement rain hood for a Titleist bag and the agent suggested that there was 'nothing they could do' for a customer directly and that I need to speak to a Retailer. Not sure why they are unable to deal directly with retail customers and why a retailer would have any interest in helping to resolve my problem. Poor customer experience.