Hiyacar Omdömen 

I hired my car and over the course of 3 months the clutch went from good to nearly gone, the bumper was damaged, it got a fuel leak, an oil leak, and the front mounts needed replacing. The cost of repair was more than the value of the car, however they do not insure any mechanical damage, although when you sign up you’re led to believe you’re covered with additional insurance. You also have 24hrs to inform them something they bite you with when you attempt to use the insurance. Apparently they offer cash settlement but no such offer in my case because I’d previously asked about the insurance claim process for a fuel leak which a neighbour had spotted and then had gone away, it had been overfilled by driver returning it. When the same issue reappeared (spotted by a hirer this time) I tried to claim at this point and was to told take it the garage and then get back to them whilst at the same time being told they don’t cover a fuel leak, I did anyway as was suspecting bigger issues, the clutch and steering wheel were getting stiff and I’d noticed it was squeaking over bumps. The quote for repairs were significant, but all the usual signs of bad driving (clutch, front mounts, bumper) however they then said I was a fraud because I previously mentioned I may have a potential fuel leak spotted after a previous hire but not within 24hrs. This turned out to be a very minor repair lo the breather pipe and I even offered to exclude it from the costs. In time it was on hire the only driving I did was taking it to get petrol when the car was returned without being filled up (often halving the earnings which are minimal) and something you have to realistically sort of with the hirer themselves due to the admin fee being twice what the fuel would cost, unless you want a bad review. You can’t let this slip because then the next person doesn’t fill it up and the problem continues. Car now sold for little more than scrap and Hiya advising I take legal action. The support was painfully slow (10 minutes for each vague response) probably designed to test your patience which it did and then became their justification to delist the car. This is a loss making activity in which you are the puppet from which they can take a cut without sharing any of the risk however the insurance and Hiya fee significantly outweighs the owners fee 2/1.
I expected wear and tear but you get people who drive round the clock to wales, loading the car up and then racing back to avoid late fees. In return for your £20 you’re expected to meet the person before, run through checks and then when returned check the vehicle over and identify any issues within 24hrs, even if you do you’re left whistling in the wind. Worse you get called a fraud and the live chat agent deletes your account without permission and blocks you.
I hired my van with Easycarclub before and should have learned my lesson then.

Signed up charged nearly ,ten pounds only to be told they can't verify my address when I have given all of the correct information requested and now they are refusing to refund me,

Very reliable platform, and responsible staff

Have been trying to get these guys to delete my account for the last two years.

Never had a reply.

If you take your data and privacy rights seriously then don’t hand your information over to Hiyacar.

My first hire was a lovely well maintained clean car from a friendly owner. Second was a car owned by Hiyacar which was grubby, but OK.

On the third we had a puncture on a dangerous busy road. Shockingly Hiyacar customer service do not know how to handle a breakdown - first telling us incorrectly to contact the owner, then keeping us waiting on for an HOUR whilst the customer service agent was trained by a colleague on how to call the RAC!

On return we were told the damage was our fault and Hiycar have charged my credit card £195 for a new tyre. This contradicts their website which states costs from damage where nobody is at fault (e.g. puncture) are shared equally between between owner, Hiyacar and renter. Hiyacar even add their own administration fee to repair costs!

I complained, but Hiyacar did not even acknowledge the main points in my email. Sadly, it is clear from the response that Hiyacar is a company that does not care about its customers or making improvements to its service.

It is a real shame as the peer to peer concept is great but unless you like to be stranded on the roadside I'd strongly recommend a getting a proper hire car from a reputable firm. AVOID!

-- Addition --
Following several emails, I discovered that Hiyacar actually charged for TWO replacement tyres yet are unable to show any evidence of tyre damage on the second tyre.

They finally offered a measly £5 + £15 credit in compensation for their poor customer service, yet continue to refuse to refund the incorrect £195 damage charge. Hiyacar have not been in touch with me after my initial TrustPilot review although their response here said they would.

I needed a car for just a few hours the next day. I was given two options with different prices and cars. The car owner was super polite and the car was terrific. I had a meeting run late which meant I was a little late returning the car. I informed the owner ahead of time and he was very accommodating.
Great experience

The accessibility and the comfort of the car was incredibly good.
For the value, worth to try once 1 life.

Extremely disappointing experience with Hiyacar. Paid a verification fee, but their system failed to complete the process, leaving me unable to access the service. Despite multiple attempts to resolve the issue, customer support was unhelpful, dismissive, and outright refused to escalate my complaint.

Under UK consumer law, a refund should be issued when a service is not fully provided, yet they insist on keeping the payment without delivering what was promised. This is completely unacceptable, and I’d strongly advise others to avoid if you value transparency and fair treatment.

Additionally, their customer service ‘manager’ refused to escalate my complaint beyond them, with 5 separate requests. The individual even told me to get legal advice, which felt like a threat. I am baffled a company with service like this has managed to survive so far, teams like that will drive it into the ground.

Hiyacar gives good attention to its clients

A great app. Well done

Terrible they try take money from your bank without telling you they are going to do so and why they are taking it!! Don’t join this company

My partner hired a car today. The address to pick up and drop the car was really vague. We couldn’t find the space in the postcode and customer services were so rude and unhelpful, just saying we’d get a PCN if we couldn’t find the space. They should know where their own spaces are to help! No map pin or photos. Anyway the car was in poor condition and we wouldn’t bother again. We’ll stick to zipcar who we’ve always found super responsive and helpful with any issues

Updating in response to Hiyacar’s reply:
For clarity, there is ZERO additional information on where to park the car in the app. We were given the postcode and bay number which probably works fine in a small postcode but not in a large one - we had to walk around for ages looking for the space. Contrary to their response below, customer services had no additional info or help to offer (photos or a map pin for the space), instead he just said it was all perfectly clear and if we didn’t find it we’d get a PCN. Truly the opposite of helpful! Honestly just don’t waste your time with them!

Excellent service and normally will be dealing with the owner directly , it is quite easy to get hold of Customer Service. Excellent owner too

Everything the company does is great

Too expensive try the bigger brands or zip it will work out much cheaper
I needed a car urgently as my car was written off it cost me £137 including admin fee which is £20 which is not mentioned at the beginning and the rental was not even for 2 days and then I was charged £14 for fuel but I filled it up very close to the dropping of point I took pictures of the invoices and let admin know about the faulty gage but still charged for the fuel

I never write reviews but today’s experience was something else. I booked a car through Hiya Car for the first time, and the experience was nothing short of a nightmare. First, I spent 20 minutes trying to start the car, thinking it was an issue with their “quickstart” system. After wasting another 10–15 minutes contacting their support—through chat only because apparently they don’t even have a phone number—I found out the car had a flat battery. Brilliant.

Support then directed me to the next available car, which was a 15-minute walk away. I was already running late for an airport pickup, so I had to take a Lime bike to get there faster. When I finally reached the second car, it wouldn’t even connect to the vehicle’s Bluetooth system. At this point, I was beyond frustrated, repeatedly closing the app and contacting support again to resolve the issue. By the time I could actually drive the car, it had been 45–50 minutes since my initial booking time.

For compensation? They initially offered me a 40-minute extension, which was an insult considering the time wasted and the major inconvenience. Only after further complaining did they offer 45 minutes extra and £15 credit - which I accepted only because of delays and there’s only so much assistance can do if not escalating. Honestly, given the ridiculously high prices they charge (I could rent a Golf R for a similar daily price elsewhere), this “solution” was completely unacceptable.

To top it all off, you’re expected to refuel the car like-for-like, which is something companies like Zipcar include in their pricing.

Overall, this was my first and last time using Hiya Car. The experience was awful—flat batteries, clunky app issues, and poor support. If you value your time and money, stay far away from Hiya Car. I’ll be sticking with Zipcar in the future. Not worth it at all.

nice car but unfortunately the interior was dirty and the exterior was even more

Always a smooth transaction from start to finish. The app is very user friendly. A quick and efficient response whenever I’ve messaged Customer Services. Well maintained vehicles and the owners are professional yet friendly and easy to deal with.

I was hiring a car a day before. New years eve originally I had booked a electric car but on the day of the rental. I had a text message from Hi ya cars saying that the battery was very low and the milage was only thirty three miles. So quickly text them back and they managed to sort out a petrol car in under an hour really happy with the service