Enterprise Car Club (UK) Omdömen 

The service is good enough and the cars are good enough but telephone enquiries are tedious in the extreme as before there can be any dialogue at all you have to go through more security than you would need to speak to your Bank.
Or just about any other utility or service provider.

I was forced into joining the car club as the car I had seemingly booked online wasn’t available. I had added extra protection @£25 for my journey in July, and have now been charged every month since for excess protection I’m not using(£50) I didn’t want to join this car club and was forced into joining due to lack of vehicles at cabbot Bristol. I had even phoned after booking online to confirm there was vehicles in the day and still was informed there was not, but only once I had arrived.

Very dissappointed in the heavy handed approach of their accounts team. They do not offer a mastercard option (my business uses mastercard) and when the payment did not immenditely go through they insisted on a large security deposit. When I declined and asked if this was the only oiption then they shut the account down. I miss the old zip car days when real people ran the business.

The staff where friendly and helpful got the vehicle I needed at a good price

Manchester Enterprise Car Club, the support line is very helpful and always solves the problem within minutes. Plenty of car options at last minute and well maintained vehicles.

Car available any time of the day, great choice of cars locally and no paperwork hassle .
Easy and quick

My first time using Enterprise Car Club. The car provided a comfortable experience. The car was easy to locate and was found tidy and presentable. Overall experience was satisfaction.

Simple. Convenient. Great value for money. Exactly what I needed.

Dreadful.

I recently moved to a new area and tried to sign up to the Car Club because I don’t have my own car.

After submitting my application, I received an email saying that my application had been declined because automated checks had been unable to verify my identity.

I was not approached by a member of staff, and could have easily verified my identity and residency status.

Very disappointing that the company’s policies are set up to exclude people like me at a time when they are most likely to need their services.

My experience was great up until this recent bad experience. They will charge you for damages with no proof and will ignore emails challenging them. Disputed charges, and they did not care.

The van reserved wouldn’t unlock. Enterprise reimbursed a taxi to the replacement and discounted 10£ but our trip took over 1.5h extra, which left us very unhappy.

Refused to let me sign up. As I have a New Zealand drivers license, they asked me to present it at a physical store. They did not warn me I only had one day to do so, and when I wasn't able to, they refused over email to let me sign up, saying I had "failed" my identity check.

Completely shit customer service and experience.

Lovely near new car, very clean and plenty of fuel, and only a ten minute walk for myself..

Enterprise Cr Club have just charged us 400 pounds for damage to the car which absolutely did NOT happen when we hired the car. It relates to a slashed tyre which must have been slashed when the car was parked after we hired it.
They are trying to get me to pay me for the damage that was done AFTER my rental.
I had inspected the car before and after the rental and reported the damage I found, but they are trying to charge me for something that happened later.
If you ever use this company, make sure you take a full and detailed video of every inch of the car, inside and outside, before starting your journey.
Otherwise without proof they can charge you for anything.
EDIT: Despite the reply below, Enterprise did NOT call me today, but merely sent me an email that effectively brushed off my complaint. There has been no assistance to "get this sorted" so that's another lie.

Clean van, easy to use. Simple unlock / drive / lock. Clear instructions on refuelling. Good app.

The company messed up, and instead of putting things right, defending its undefendable position. They overcharged me and can't explain why. They don't provide notice of when & how much they will charge. They then leave telephone agents to take the brunt and are happy when the customer is left out of pocket and unhappy.

Booked a car until 23:00 on a Sunday. At collection, the reservation showed only until 21:00. The app's only option was auto-extend, which I used twice to 22:30 before the app crashed. I returned the car at 23:00, the time I'd originally booked, and was charged £30 for the extra 30 minutes, nearly double my full-day fee. Customer service said I should have phoned in advance. When the booking is wrong and the app is crashing, calling a helpline shouldn't be the customer's fallback. A booking error on their side became a penalty on mine.

Everything was so easy, hassle free, no up front deposits etc, 24 hour pick up drop off at local spots, 24 hour service just a call away, exceptional scheme

Easy to use booking system.
Car was clean and presentable inside and out.