Enterprise Car Club (UK) Omdömen 

Convenient access when required to cost effective electrical vehicle

Does what it said on the tin.

Complete con! Do not be fooled by the price given for a short trip it is not true! They invoice for significantly, significantly more every time!

This was the third time I had arrived to pick up a pre-booked car only to discover Enterprise had cancelled the booking without notifying me. When everything goes well, it's an excellent system. When there is an issue, customer service is pretty appalling.

This is a big fraud company. If you make any complaint on the booking and experience, they try to harass you by charging you massively saying the car was damaged. If you would ask for more details they will not come back and give proper reply on the same. They do pass the ball saying it is being handled by other teams and as a customer I would need to chase that team which is a laughable process. For me they have charged 400 gbp from my credit card without my consent. I would suggest not to trust this company.

Regarding my review of your company: You are a car rental company with no experience and no respect for your customers. Your service is unreliable, and your charges are unfair.
we did email customer service complaining, they replay That's way it is we not going to do anything I didn't had any choice but close my account

The unlocking and returning process was very straightforward. The car was relatively clean. For only a few hours, I think the price is fair.

If anything at all, I wish to receive alert updates sooner. To be more specific, I didn't know it was marathon day, and the pickup location was moved away from the city centre area to a residential area 30 minutes away on foot. I received the alert just 15 or 6 hours before my scheduled pickup time, and it wasn't enough time for me to alter my plan the next day. Not only that, there was no bus service between my hotel and the pickup location due to the event. I ended up walking all the way there to pick up the car.

Easy car hire, convenient and easy to use.

I have enjoyed your service so and your customer service team has been excellent

Very easy to collect car, it was in good condition with enough fuel for my journey. On return, a minor problem with locking the car was solved promptly with a quick phone call. Definitely will iused this service again when required.

The whole go take a car and put it back sounds nice enough.
Then few weeks later I get email that the car was damaged during my time, which it wasn't, and they want to charge me for the fix.
Scam if I ever saw one. Stay away if you can.

Poor communication. Don't seem to read emails. I asked for confirmation on two points; confirmed one; ignored the second. Then, when I pressed for the second, I was gaslighted (but I have receipts). Errors on websites (bordering on mis-selling). Claim to have sent me a notification of price increases, but no record of it. Have wasted a lot of time trying to resolve issues. Not even interested in constructive feedback.

Awful company. I informed them my brother passed away who was the account holder and to request the membership fees be stopped. They keep adding fees each month when clearly he doesn’t need the cars anymore but they refuse to stop taking the fees. Horrible mercenary company and the customer service are useless and liars. Avoid them at all costs!!

Three major issues that mean I'll NEVER use them again.

1. They overcharge you almost every time. When booking a trip it will quote a price. Then when you check you bank statement they've charged sometimes double what they quoted? For example, quoted £25, charged £67. Quoted £75, charged £155. Customer service is useless every time. They cannot resolve any issues.

2. Had to pay £400 for a small scratch on a tire that I was not responsible for. I didn't do it, they say I did, they charge me. End of.

3. Had to Pay £60 fine because someone was parked in the designated space when I returned so I had to park behind it. Customer service was closed as after 5pm. Where was I supposed to leave the car? Customer service don't care, charged again.

Don't use them.

Useful service but major issue with customer service.

For context - I rented a van, there were damaged already on the van (I took detailed & time stamped photos). I had logged this as an email thinking my account wouldn’t get charged.

Guess what - they tried to automaticly deduct £750 without any notice. And now my account has been on hold for months.

I have been going back and forth with the support email - they have finally agreed that I am not liable for this.

The best part…. They want a “deposit” of £250 to open my account!

Hilarious…. A deposit to open my account for your mistake?? Bye….

Staff were super friendly and attentive both before we arrived for our booking and at pick up and drop off. I didn’t like the car I was given but that’s down to Vauxhall not Enterprise!

The ease to book a car and to nearly always have a few ready to collect within a few miles is great, the only downside is the fuel costs at 25p per mile, probably great on very short drives, but on long drives will cost you more than it should.

Its easy.
Customer support is excellent.
The app is really easy to use.