Hola! Amo sus productos. Tienen diseño hermoso y muy buena calidad. Se ven finos y muy hermosos. Encuentras gran variedad. He comprado muchos y todos son bellos. Y además si algo sucede inmediatamente... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
A lovely website to see their chic, seasonable and decent classic designs of bijoux. Exquisite craftsmanship at a fair price. However, do not expect your order item will be posted right after your ord... Se mer
Eine Bestellung bei Hi pearl vom 5.12.25 wurde erst am 14.1.26 geliefert (sollten Weihnachtsgeschenke sein!!), sie soll komplett zurüchgegeben werden und Hi peral reagiert nicht auf meine Kontaktversu... Se mer
Very poor quality. Necklace was awful. Total scam for the price I paid. Very difficult to return - still waiting for a response. Avoid avoid avoid!
2,9
Medel
121 omdömen
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
Har besvarat 56 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Andra tittade också på
All was perfect
22 oktober 2024
Omdöme utan inbjudan
Worth the wait
I did have to wait a while for my product to arrive, but the service team was behind me every step of the way and the earings were really lovely when they arrived.
Great products exceptional service!
30 augusti 2024
Omdöme utan inbjudan
I love the necklace I bought
I love the necklace I bought! Beautiful! The customer service and shipping are fantastic! I highly recommend them!
2 oktober 2024
Omdöme utan inbjudan
Hice un pedido el 22 de junio de 2024 y…
Hice un pedido el 22 de junio de 2024 y estamos a 18 de septiembre y no me llego el pedido ni han hecho la devolucion del dinero. No me volvieron a responder los correos. Es una estafa
2 september 2024
Omdöme utan inbjudan
Svar från Hipearl
Estimada María,
Lamentamos la experiencia de compra insatisfactoria que tuvo con nosotros. Como empresa, valoramos mucho a nuestros clientes y estamos comprometidos a proporcionar productos y servicios de alta calidad. Le aseguramos que nuestro sitio web es una plataforma confiable para compras en línea.
En primer lugar, la demora en la entrega de su pedido se debió a que se incluyó un producto de preventa, lo que resultó en un tiempo de procesamiento más largo. Lamentamos profundamente este inconveniente y hemos agregado un par de aretes a su pedido como un gesto de cortesía.
En segundo lugar, respondimos a su correo electrónico, verifique su carpeta de correo no deseado.
En tercer lugar, debido a la distancia considerable entre su destino y el origen del envío, el paquete puede demorar más en llegar. Sin embargo, le aseguramos que recibirá el paquete. Si no llega, asumiremos toda la responsabilidad.
Nuestro gerente de servicio al cliente le ha enviado un correo electrónico, verifique su casilla de correo electrónico, no olvide verificar su carpeta de correo no deseado. Una vez más, le pedimos disculpas sinceras por los inconvenientes que le haya causado. Haremos todo lo posible para mejorar el tiempo de entrega de nuestros productos y el servicio al cliente. Creemos que verá un Hipearl mejor en el futuro.
Atentamente,
Equipo de atención al cliente de Hipearl
Very positive experience!
I've bought the duck necklace and earrings, finely made. The experience with their customer service has been extra positive: fast, available and understanding. They've solved a problem immediately and were very kind!
Would recommend and will buy again!
12 augusti 2024
Omdöme utan inbjudan
Nothing like the pictures
I bought two of these. They are NOTHING like the pictures. It is chinese plastic rubbish not even a 5 yrs old would wear. And no return policy as they will not provide e return label and will take off the cost of TWO ways shipping. So in they just offered to refund the 20 per cent of what was spent. After I wrote this experience on this website, they offered to refund another 40 per cent getting to a total of 60 per cent refund. It is obviously non yet the 100 per cent that I would have received with a regular return policy.
27 augusti 2024
Omdöme utan inbjudan
Svar från Hipearl
Dear Francesca,
We sincerely apologize for the unsatisfactory shopping experience you encountered. At our company, we highly value our customers and are dedicated to providing high-quality products and services. Please rest assured that our website is a reliable platform for online shopping.
The 20% refund compensation is merely a suggestion. You are free to decline it, as we are simply trying to assist you in resolving the issue. This is not the only option available. Customer satisfaction is a top priority for us, and we aim to ensure that our customers do not experience any dissatisfaction or loss.
Our customer service manager has sent you an email, please check your inbox and remember to look in your spam folder as well. Thank you for your understanding and for allowing us the opportunity to serve you.
Best regards,
Hipreal Customer Service Team
Pretty sure this site is a scam
Pretty sure this site is a scam. I placed an order on August 27th for one pair of earrings that I was hoping to wear for an event. I even paid an additional $25 for expedited shipping. I check this morning (September 3) 7 days later and my order still says ‘processing’ I’ve attempted to call their number multiple times and it goes straight to voicemail even during their office hours. I reached out to them, but haven’t heard anything back yet. My entire order was over $80 and I’ll probably never get my money back. I do not recommend doing business with this site.
3 september 2024
Omdöme utan inbjudan
Svar från Hipearl
Dear Mikayla,
We sincerely apologize for your negative experience.
First, we want to clarify that we were unable to answer your call as it was made during our off-hours.
Secondly, while you did pay for the courier fee, please note that this covers a shipping time of 3-5 working days after the order has been dispatched; it does not include the production time.
Lastly, we promptly sent you an email after our working hours with a proposed solution, but we have yet to receive your response.
Please be assured that we are a legitimate website, certified by a third-party authority, and you can shop with confidence knowing that you will not lose anything by choosing us. Our customer service manager has sent you an email again, please kindly check your email box. Don't forget to check your spam.
Thank you for your understanding and for giving us the opportunity to serve you.
Best regards,
Hipearl Customer Service Team
Sehr empfehlenswert
Sehr empfehlenswert! Wunderschöne Schmuckstücke 🤩 Note 1+
9 augusti 2024
Omdöme utan inbjudan
What started off as a bad experience
What started off as a bad experience, was quickly addressed and the correct merchandise was received. My order was only partially filled, with no explanation. I sent an email and was contacted the next day. They looked into the matter and immediately resolved the problem. I received the missing merchandise, and I'm extremely pleased with it. I will definitely order again.
22 juli 2024
Omdöme utan inbjudan
Las joyas son bellísimas 😍 son ligeras…
Las joyas son bellísimas 😍 son ligeras y de muy buen material. Combinan con todo y se ven super elegantes 👏🏼
Claro que vuelvo a comprar más productos de Hipearl!
Sí hacen envíos a México, super recomendable 👌
15 juli 2024
Omdöme utan inbjudan
Seems that this is a scammer
Seems that this is a scammer
Regret placing order here
Not just me there are also some other people never receive orders that we have paid for
Contacted the CS, got two replies asking for patience but then lost contacts
And they deleted complaints on their FB page
17 juli 2024
Omdöme utan inbjudan
Svar från Hipearl
Dear Yvonne,
We apologize for the unsatisfactory shopping experience you had with us. As a company, we highly value our customers and are committed to providing high-quality products and services. We assure you that our website is a trustworthy platform for online shopping.
Firstly, the delay in the delivery of your order was due to a pre-sale product being included, which resulted in a longer processing time. We deeply regret this inconvenience and have added a pair of earrings to your order as a complimentary gesture.
Secondly, we must explain the loss of contact with you to avoid any misunderstanding. The recent surge in orders has led to a large number of customer inquiries, it happened to be the weekend when the customer service was not working and the emails were backlogged, which causing a slight delay in our response to you.
I have checked your order and found that you had already signed for it yesterday. Once again, we sincerely apologize for the inconvenience caused to you. We will do our best to improve our product delivery time and customer service. We believe you will see a better Hipearl in the future.
Best regards,
Hipearl Customer Service Team
The items are really cute
The items are really cute and very original. But don't be in a hurry to receive them as they are made to order and it does take a while, but it's worth it in the end and they send little gifts along as well.
12 juli 2024
Omdöme utan inbjudan
Svar från Hipearl
Dear Madam/Sir,
We are truly honored that you appreciate our products. We have always been committed to providing our customers with the highest quality jewelry. At the same time, we have made great improvements and enhancements in the production time of our products. We look forward to providing you with even better service the next time you shop with us.
Best regards,
Hipearl Customer Service Team
Worth the wait!
It was a long wait, but when I contacted customer service, they replied immediately and assured me that each piece is unique and might take a bit of time, but that my piece would be there soon. It arrived, and the pearl fish is totally adorable… just lovely. And they also sent a cute bonus necklace. Will order again. Thank you!
27 juni 2024
Omdöme utan inbjudan
Very nice and good quality
My order has taken very long over a month, but once arrived I absolutely love it. Good quality, very pretty and cute. Love it!
24 juni 2024
Omdöme utan inbjudan
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
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