Hola! Amo sus productos. Tienen diseño hermoso y muy buena calidad. Se ven finos y muy hermosos. Encuentras gran variedad. He comprado muchos y todos son bellos. Y además si algo sucede inmediatamente... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
A lovely website to see their chic, seasonable and decent classic designs of bijoux. Exquisite craftsmanship at a fair price. However, do not expect your order item will be posted right after your ord... Se mer
Eine Bestellung bei Hi pearl vom 5.12.25 wurde erst am 14.1.26 geliefert (sollten Weihnachtsgeschenke sein!!), sie soll komplett zurüchgegeben werden und Hi peral reagiert nicht auf meine Kontaktversu... Se mer
Very poor quality. Necklace was awful. Total scam for the price I paid. Very difficult to return - still waiting for a response. Avoid avoid avoid!
2,9
Medel
121 omdömen
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
Har besvarat 56 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
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I placed an order with Hipearl
I placed an order with Hipearl. The item was never shipped. I've gotten no response from customer servers. Buyers beware.
Edit. I finally got a response that it was gonna take some time which I was fine to wait then they canceled my order.
18 december 2024
Omdöme utan inbjudan
Svar från Hipearl
Dear Chris,
We sincerely apologize that your order did not arrive as expected. Please be assured that Hipearl is committed to providing high-quality products and services. We want to emphasize that choosing Hipearl means you will not incur any losses.
We are experiencing an unprecedented surge in order volume this shopping season, significantly exceeding our expectations. This increase has impacted our factory's production capacity, resulting in delays for some orders. Additionally, the volume of customer inquiries has surged, making it challenging for us to respond as promptly as we typically would. While we understand that this does not excuse the delay in your order, it is the reality we are facing.
Can you please leave us your order number here so that I can help you check the order status?
Ware nicht erhalten
Ware wurde trotz Bezahlung via paypal nicht geliefert, Rückfrage beim Verkäufer ergab, dass die Bestellung angeblich vergessen wurde. Der Verkäufer hat wegen der Verzögerung 20 % erstattet, der Fall wurde bei paypal geschlossen. Trotzdem wurde wieder nicht geliefert. Wieder Rückfrage beim Verkäufer. Angeblich soll die Ware noch verschickt werden. Auch 2 Wochen später wurde die Ware immer noch nicht geliefert. Wieder reklamiert. Jetzt kommt keine Antwort mehr vom Verkäufer. Vielleicht denkt er, dass er mit 20 % Rückzahlung ohne Lieferung der Ware billig davon gekommen ist. Noch einmal papypal eingeschaltet, damit auch noch die restlichen 80 % des Kaufpreis erstattet werden . Meine Empfehlung: Dort nicht bestellen!
27 november 2024
Omdöme utan inbjudan
Svar från Hipearl
Sehr geehrte Damen und Herren,
Wir entschuldigen uns aufrichtig, dass Ihre Bestellung nicht wie erwartet eingetroffen ist. Seien Sie versichert, dass Hipearl sich der Bereitstellung hochwertiger Produkte und Dienstleistungen verschrieben hat. Wir möchten betonen, dass Ihnen durch die Wahl von Hipearl keine Verluste entstehen.
Wir erleben in dieser Einkaufssaison einen beispiellosen Anstieg des Bestellvolumens, der unsere Erwartungen deutlich übertrifft. Dieser Anstieg hat die Produktionskapazität unserer Fabrik beeinträchtigt und zu Verzögerungen bei einigen Bestellungen geführt. Darüber hinaus ist das Volumen der Kundenanfragen stark angestiegen, was es für uns schwierig macht, so schnell zu reagieren wie normalerweise. Wir verstehen zwar, dass dies die Verzögerung Ihrer Bestellung nicht entschuldigt, aber es ist die Realität, mit der wir konfrontiert sind.
Können Sie uns bitte hier Ihre Bestellnummer hinterlassen, damit ich den Bestellstatus für Sie überprüfen kann? Bitte vertrauen Sie uns, wenn Sie Ihre Bestellung nicht erhalten, wird Ihnen eine volle Rückerstattung garantiert.
Scammers.
Scammers.
On December 2nd I bought Christmas presents for my daughters. I still haven't received the package.
They write to me by email that they will be sent yesterday. No information. I reported the fraud to my bank. I hope I get my money back.
I do not recommend.
Unfortunately, I made the mistake of not checking the reviews first.
16 december 2024
Omdöme utan inbjudan
Svar från Hipearl
Dear Dorota,
We sincerely apologize that your order did not arrive as expected. Please be assured that Hipearl is committed to providing high-quality products and services. We want to emphasize that choosing Hipearl means you will not incur any losses.
We are experiencing an unprecedented surge in order volume this shopping season, significantly exceeding our expectations. This increase has impacted our factory's production capacity, resulting in delays for some orders. Additionally, the volume of customer inquiries has surged, making it challenging for us to respond as promptly as we typically would. While we understand that this does not excuse the delay in your order, it is the reality we are facing.
I tracked your order and it has been delivered at the destination, you received it by now, right?
Once again, I extend my heartfelt apologies for the inconvenience this has caused.
Scam
I placed an order for earrings with Hi Pearl on the 3rd December but as yet I have not received any notification that my order has been shipped. I strongly suspect that I will never receive my order and that the company is a scam. My suspictions have been confirmed by other reviews.
3 december 2024
Omdöme utan inbjudan
I placed an over 100 dollar order over…
I placed an over 100 dollar order over a month ago! I have gotten no shipping updates and it still says theborder is pending! Wtf am I supposed to do? Guess I got scammed!
17 november 2024
Omdöme utan inbjudan
Scam Website – Avoid at All Costs!
I placed an order on November 18th and have repeatedly tried contacting customer service, but no one has responded to my inquiries. It’s incredibly frustrating and unprofessional. This company has completely ghosted me after taking my money, and at this point, it feels like a total scam. Save yourself the trouble and avoid Hipearl entirely. They don’t care about their customers, only about taking your money. Do not trust this website!
18 november 2024
Omdöme utan inbjudan
Svar från Hipearl
Dear Shujiao,
We sincerely apologize for the delay in your order. Due to the peak shopping season, we are experiencing a significant increase in order volume, which has affected our production capacity. Consequently, some orders are delayed, and we are currently unable to respond to customer inquiries as promptly as we would like.
I have checked your order status, and it is expected to be shipped this Sunday. As a token of our appreciation for your patience, we have included a complimentary gift with your order. Additionally, our team responded to your email yesterday, please take a moment to check it.
We apologize once again for the inconvenience and appreciate your understanding. Please rest assured that we are committed to providing you with the best service possible.
Thank you for your trust in us.
I regret not checking this before…
I regret not checking this before placing my order. I placed my order in November, and to date, I still haven't received it. They initially tried to provide some replies, but now they have gone completely silent.
22 november 2024
Omdöme utan inbjudan
Svar från Hipearl
Dear Claire,
We sincerely apologize for the delay in your order. Due to the peak shopping season, we are experiencing a significant increase in order volume, which has affected our production capacity. Consequently, some orders are delayed, and we are currently unable to respond to customer inquiries as promptly as we would like.
Can you please leave us your order number here so that I can help you check the order status? Please don't worry, since you chose us Hipearl, we will make sure you receive your order.
We apologize once again for the inconvenience and appreciate your understanding. Please rest assured that we are committed to providing you with the best service possible.
Thank you for your trust in us.
Bought a ring in 17th of November and…
Bought a ring on 17th of November and still not arrived. I hope I wasn’t scammed!!! Sent 2 e-mails and they keep making excuses like too many orders. Bad company!
Paypal refunded my money on 16/12. They are a scam! Avoid!
17 november 2024
Omdöme utan inbjudan
Svar från Hipearl
Dear Valeria,
We sincerely apologize for the delay in your order. Due to the peak shopping season, we are experiencing a significant increase in order volume, which has affected our production capacity. Consequently, some orders are delayed.
I want to assure you that our customer service response is genuine and not an excuse. I understand the wait has been longer than expected, and I appreciate your patience.
Please rest assured that I have requested an expedited processing of your order. As soon as I have confirmation on the shipping date, I will send you an email with the details.
Thank you for your understanding.
SCAM SITE
THIS IS A SCAM SITE DO NOT BUY ANYTHING FROM THEM.
We had the misfortune of buying some earrings on the 01.11.24 from this company and here we are on the 07.12.24 and they have not been even been dispatched. Each time we contact they make excuses, like it is a busy time of year. Last time they said it had failed quality control. Having asked for a refund they are not replying to our emails. If you look at their website it has loads of fake 5 star reviews. We are going to go through our bank to reclaim the money. No doubt they will give a fake response to our negative review. DO NOT BUY FROM THEM.
UPDATE.Further to their reply below, I am stating the reviews on the hipearl website are fake and not Trustpilot. You can see on Trustpilot more and more people are fed up with the service they receive!
1 november 2024
Omdöme utan inbjudan
Svar från Hipearl
Dear Steve,
We sincerely apologize for the delay in your order. Due to the peak shopping season, we are experiencing a significant increase in order volume, which has affected our production capacity. Consequently, some orders are delayed.
I want to assure you that our customer service response is genuine and not an excuse. I understand the wait has been longer than expected, and I appreciate your patience.
All the positive reviews here are genuine. Trustpilot has strict regulations against fake reviews, and we have no ability to post fraudulent comments.
Can you please leave us your order number here so that I can help you check the order status? Please don't worry, since you chose us Hipearl, we will make sure you receive your order.
Thank you for your understanding.
Beautiful pearl fish pendant.
I was very happy with the service and products from this site. The fish pendant I purchased was really nice and looked like there photos. I was Happy with the quality
8 augusti 2024
Omdöme utan inbjudan
Gorgeous Bijoux
A lovely website to see their chic, seasonable and decent classic designs of bijoux. Exquisite craftsmanship at a fair price. However, do not expect your order item will be posted right after your order. My first order took about 10 days from order to shipment. In between, I will keep contact with their customer service team via email for my doubts. Quick response from their team in resolving problem.
19 november 2024
Omdöme utan inbjudan
I placed an order on November 14
I placed an order on November 14, and it still hasn’t even been in prosses. It was a gift for my daughter’s birthday, which is already November 30th. very sad about this service. The promise on the website about the timing is completely untrue. and it’s not clear to wait any longer or try to get the money back. and the my daughter was left without a gift.
14 november 2024
Omdöme utan inbjudan
Svar från Hipearl
Dear Vitalii,
We sincerely apologize that your order did not arrive as expected. Most of our products are shipped on the same day the order is placed, the product details page states Ready To Ship Today. Some products are hot-selling items and cannot be shipped immediately like regular products. Besides, due to the peak shopping season, we are experiencing a significant increase in order volume, which has impacted our factory's production capacity. We appreciate your understanding and will learn from this experience to improve our processes moving forward.
Rest assured, we process all orders as quickly as possible. If there has been a delay in shipping, there is likely a specific reason for it. We want you to know that we share your desire for prompt delivery. Can you please leave us your order number here or please feel free to reach out to our manager at mandysong15@gmail.com? We will help you check the order status.
Thank you for your understanding.
I absolutely love my koala necklace!
I absolutely love my necklace from Hipearl. It’s so beautiful, perfect size, perfect quality, lovely packaging because they pay attention to details, pearl is very visible and it gives the perfect look and it makes me want to buy more from Hipearl. I would recommend this to everyone and especially the ones who are looking for a perfect gift! Customer service is very professional and responsive and my experience with this purchase is the best! My koala necklace is now my favorite piece of jewellery!
22 november 2024
Omdöme utan inbjudan
I love this company
I love this company! They are consumer friendly and their jewelry is stylish, well made and detailed. I really appreciate the quality and craftsmanship. Their jewelry looks as advertised and just like the photos on their website
They always have new cute jewelry to buy and never run out of ideas. I am amazed by how many new pieces they continue to create. I've gotten compliments wearing my pearl teddy bear charm! : ) Don't sleep on this gem of a company...xmas is coming and I know where I'll be shopping.
31 augusti 2024
Omdöme utan inbjudan
On my grey thundercloud
On my grey thundercloud, one of the chains with a raindrop fell off when I was picking up my toddler. He hadn’t yanked on it, and I don’t think it caught on my shirt, but I heard it hit the ground.
5 oktober 2024
Omdöme utan inbjudan
Beautiful, unique pearl jewelry
I absolutely love this company and their unique jewelry. Plus, the buy 2 get 1 is what I ordered, and they always give you a free gift. I had the Christmas tree necklace on my first order that didn’t ship with the order. They said they weren’t satisfied with the quality of that piece that was ordered, so I had to wait about 2 months for my necklace. It was beautiful when I received it! Well before Christmas. I love that they care about their customers and the quality of their products. Thank you…
1 juni 2024
Omdöme utan inbjudan
Prompt delivery and product as…
Prompt delivery and product as advertised.
4 oktober 2024
Omdöme utan inbjudan
My favorite
Definitely one if my favorite jewelry brands I have several pieces and love every one I have purchased
22 oktober 2024
Omdöme utan inbjudan
Delayed but resolved very quickly
After I'd ordered the product and waited about 2 nearly 3 weeks for it to arrive I emailed customer services to ask if they knew why it was taking so long to arrive! They got back very quickly and apologised and explained that it was a very popular product but they would expedite my order, which they did as it turned up 3 days later! The product itself is beautiful and I get lots of compliments about it and it's very well made.
26 september 2024
Omdöme utan inbjudan
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