Andy and James kept me informed about the delivery arriving at the expected time and delivered my parcel with care to my home. The parcel was well packaged. Thank you both. We were the last delivery o... Se mer
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If you ever get anything delivered by Andy and James you can count yourself lucky..!! Fantastic and creative team that will make sure your purchase will get in its designated spot. Ordered a big sofa... Se mer
Företaget har svarat
Easy as ABC … Andy & James, arrived early and kept me updated all the way, they unboxed and checked the mirror, checked I was happy with it prior to leaving. Wish all couriers were this courteous. H... Se mer
Andy & James have great communication they kept me updated with an ETA and were polite and friendly on meeting them and asked where I would like them to put my dining chairs.
Företagsinformation
Skrivet av företaget
We are a small logistics company based in Northampton. With over 20 years’ experience we are now looking for customers who require high quality logistics to support deliveries from a to b. Ensuring a high-quality experience and customer satisfaction is key to everything we do on a daily basis. Our services are different to other companies and our expert team ensure a simple, smooth process for every customer. We offer a logistics service from initial order to end user delivery. If you are looking for an experienced company to run your deliveries we have several options available to you. Full transparency on deliveries, customer satisfaction and costs from day one. Regular contact and updates from our team to ensure that you are satisfied with our services. Higher Jump Logistics delivery options # 2 Man delivery service # Hallway # Room of choice # Unpack # Assembly # Dispose of old furniture # Washing machine and fridge freezer disposal # Same day deliveries – from small van to Artics – price on application # 1-man delivery
Kontaktuppgifter
Unit 5, Bozenham Mill Farm, Bozenham Mill Lane, Northampton, NN7 2JW., nn72jw, Northampton, Storbritannien
- 01604 312780
- customerservice@higherjump.co.uk
- higherjump.co.uk
4,9
Utmärkt
660 omdömen
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Good delivery
The company delivered exactly as described within timeslot and with a pre delivery phone call. The delivery men John and Wilson were polite and friendly and delivered the item to the room I requested. Everything went very smoothly.
18 augusti 2026
Omdöme utan inbjudan
Svar från Higher Jump Logistics
Hi Fiona,
Thank you so much for taking the time to share your review! We are delighted to hear that your delivery went smoothly and arrived right on schedule within your designated time slot.
Clear pre-delivery updates and bringing your item right to your room of choice are top priorities for us. I will be sure to pass your lovely feedback along to John and Wilson—they will be thrilled to hear that their polite and friendly service made a great impression!
Thanks again for choosing us!
Warm regards,
Chandrima Pal
Higher Jump Logistics
https://www.higherjumplogistics.co.uk
After being with Higher Jump Logistics…
After being with Higher Jump Logistics for over five years, I’m extremely disappointed to be leaving a one-star review.
For years, their service was excellent. When arranging collections from suppliers, there was a section to leave notes. If an item needed packaging or wrapping, I would clearly state this in the notes, and it was always taken care of.
Unfortunately, on our most recent shipment, we specifically requested that a £1,500 chrome-plated furniture item was packaged. It wasn’t wrapped or protected properly and arrived damaged.
When I complained, I was suddenly told that their system had changed and that packaging requests now have to be emailed separately. If that is genuinely the case, why is there still a notes section on the booking where customers can leave important instructions? Apparently, the driver doesn’t even read it.
Rather than accepting responsibility, it felt like excuses were being made to avoid liability for the damage.
I’m now around £800 out of pocket, as I have to replace the item for my customer and also deal with getting the damaged item returned.
What disappoints me most is how much the customer service has changed. In the past, the owner/director would personally speak to customers, return calls and genuinely seemed to care about the business and the service being provided. That certainly hasn’t been my experience this time.
A company can be judged by how it deals with things when they go wrong. In this case, I don’t believe higher Jump Logistics took proper responsibility for what happened.
They used to be a good delivery company I would happily recommend. Unfortunately, based on this experience, I would now think twice before trusting them with valuable business shipments — particularly if you expect them to stand behind their service when something gets damaged. I don’t not recommend higher jump logistics
12 juni 2026
Omdöme utan inbjudan
The father and son team Andy & James…
The father and son team Andy & James did a great job, very helpful carrying the table & chairs round the back for me was no hassle at all for them. Much appreciated. Thanks and its 10/10 from me.
6 augusti 2026
Omdöme utan inbjudan
Svar från Higher Jump Logistics
Hi there,
Thank you so much for taking the time to share such a fantastic review! We are absolutely delighted to hear that our father-and-son duo, Andy and James, made your delivery so effortless by bringing your table and chairs around to the back without any fuss.
Going above and beyond with a helpful attitude is what they do best, and receiving a 10/10 rating from you means the world to us! I will be sure to pass your lovely message along to both of them—they will be thrilled.
Enjoy your new table and chairs, and thanks again for choosing us!
Warm regards,
Chandrima Pal
Higher Jump Logistics
https://www.higherjumplogistics.co.uk
Lovely John and Wilson.
Wilson and John delivered my garden furniture this afternoon. What a ray of sunshine these chaps are! Brightened up a grandmother's day. Excellent service.
6 augusti 2026
Omdöme utan inbjudan
Svar från Higher Jump Logistics
Hi there,
Thank you so much for taking the time to share such a heartwarming review! We are absolutely delighted to hear that John and Wilson brought a ray of sunshine to your afternoon while delivering your new garden furniture.
Bringing great service alongside a friendly, cheerful attitude is what our team strives for every day, and knowing they brightened up your day truly means the world to us! I will be sure to pass your lovely message along to both John and Wilson—it will make their day as well.
Enjoy your new garden furniture, and thanks again for choosing us!
Warm regards,
Chandrima Pal
Higher Jump Logistics
https://www.higherjumplogistics.co.uk
Svar från Higher Jump Logistics
Hi Caroline,
Thank you so much for taking the time to leave us a 5-star review! We are delighted to hear that you had a wonderful experience with our service.
Your kind feedback means a lot to our team, and we look forward to assisting you again in the future!
Warm regards,
Chandrima Pal
Higher Jump Logistics
https://www.higherjumplogistics.co.uk
5 star service
John and Wilson are top guys. Arrived on time and were really helpful. They have a great attitude and were delightful. 5 stars!
5 augusti 2026
Omdöme utan inbjudan
Svar från Higher Jump Logistics
Hi there,
Thank you so much for the fantastic 5-star review! We are delighted to hear that John and Wilson provided on-time arrival, helpful service, and such a wonderful, positive attitude.
Calling them top guys and delightful is a huge compliment, and I will be sure to pass your kind words directly to both of them—they will be thrilled to hear your feedback!
Thanks again for choosing us!
Warm regards,
Chandrima Pal
Higher Jump Logistics
https://www.higherjumplogistics.co.uk
Great delivery experience
John and Wilson were so friendly and efficient. Right on time and our table was constructed quickly and beautifully. Very pleased with their excellent work.
5 augusti 2026
Omdöme utan inbjudan
Svar från Higher Jump Logistics
Hi Brenna,
Thank you so much for taking the time to leave this wonderful review! We are delighted to hear that John and Wilson provided a friendly, punctual, and efficient delivery experience, and that you are so pleased with your newly constructed table.
Taking pride in assembling items quickly and beautifully is what they do best, and I will be sure to pass your lovely feedback along to both of them—they will be thrilled to hear your kind words!
Enjoy your new table, and thanks again for choosing us!
Warm regards,
Chandrima Pal
Higher Jump Logistics
https://www.higherjumplogistics.co.uk
Andy and James are the GOAT!!!
I cannot thank Andy and James enough! They were absolutely fantastic from start to finish and went completely above and beyond, keeping me in the loop very step.
They delivered my new sofa with such professionalism and care.
It was extremely heavy and had to be carried up two flights of stairs, which was no easy task, but they never
complained and just got on with it. They were friendly, polite, respectful and took great care not to damage anything.
They also took all of the packaging away for me, which was a huge help. Nothing was too much trouble, and their customer service was exceptional.
It's so refreshing to come across people who genuinely take pride in their work and are THE BEST at it!!
I would highly, highly recommend them to anyone and hope they receive the recognition they deserve. Thank you both again for making the whole delivery experience completely stress-free and a good laugh! Fab genuine guys!
4 augusti 2026
Omdöme utan inbjudan
Svar från Higher Jump Logistics
Hi Michelle,
Thank you so much for this incredible, heart-warming review! Hearing that Andy and James earned the "GOAT" title absolutely makes our day!
Hauling an extremely heavy sofa up two flights of stairs is no small feat, so we are thrilled to hear that they handled the challenge with such care, professionalism, and good humor. Going the extra mile—whether it’s keeping you updated, protecting your home, or taking away all the packaging—is exactly what they pride themselves on.
I will make sure your high praise and glowing recommendation are passed directly to Andy and James so they get the recognition they deserve. They’ll be over the moon to know they made the whole experience stress-free and enjoyable for you!
Enjoy your new sofa, and thanks again for choosing us!
Warm regards,
Chandrima Pal
Higher Jump Logistics
https://www.higherjumplogistics.co.uk
Andy and James were excellent
Andy and James were excellent. They made sure all the items were safely in the property and checked them for us. First class service. Would definetley use again.
4 augusti 2026
Omdöme utan inbjudan
Svar från Higher Jump Logistics
Hi Matt,
Thank you so much for taking the time to share your review! We are delighted to hear that Andy and James provided first-class service, making sure all your items were brought safely into your property and thoroughly checked over.
Ensuring your items arrive in perfect condition and offering that extra peace of mind is top priority for us, and knowing you would definitely use us again is the best compliment we could ask for. I will be sure to pass your kind feedback along to Andy and James—they will be thrilled!
Thanks again for choosing us!
Warm regards,
Chandrima Pal
Higher Jump Logistics
https://www.higherjumplogistics.co.uk
Andy and James great service
Andy and James, text us several times during the day to confirm our delivery was on its way and more accurate times as the day progressed and arrived on time. They delivered my extremely heavy and furniture with due care and attention which was reassuring as it was expensive. They were very pleasant and informative and couldn’t be more helpful. Despite roads not being the best in rural Scotland they were bang on time as per their text messages. They are a credit to the company and recommend.
Thanks lads
4 augusti 2026
Omdöme utan inbjudan
Svar från Higher Jump Logistics
Hi Keith,
Thank you so much for taking the time to share such a fantastic review! We are delighted to hear that Andy and James provided top-notch service all the way through, keeping you regularly updated with precise delivery times despite navigating those tricky rural Scottish roads!
Delivering heavy, high-value furniture requires maximum care and attention, so knowing they put your mind at ease while being friendly and exceptionally helpful means everything to us. They truly are a credit to our team, and I will be sure to pass your lovely words and high praise directly on to the lads—they will be absolutely thrilled!
Enjoy your new furniture, and thanks again for choosing us!
Warm regards,
Chandrima Pal
Higher Jump Logistics
https://www.higherjumplogistics.co.uk
MASSIVELY IMPRESSED
What an exceptional, efficient and lovely company to deal with, your customer service is beyond perfect, Whoever runs/owns this business should be very proud of themselves and those who work for them. MASSIVELY IMPRESSED:)
4 augusti 2026
Omdöme utan inbjudan
Svar från Higher Jump Logistics
Hi Kerri,
Thank you so much for this incredible, heart-warming review! Reading your words has brought the biggest smile to our entire team's face!
Hearing that you are massively impressed and that our customer service hit the mark for you means everything to us. Building a company that delivers exceptional, friendly, and reliable service is our passion, so your high praise truly inspires us to keep raising the bar.
I will be sure to share your lovely message with the whole team—they will be thrilled to know their hard work made such a wonderful impression!
Thanks again for choosing us!
Warm regards,
Chandrima Pal
Higher Jump Logistics
https://www.higherjumplogistics.co.uk
Really good service
Really good service! Great communication and fast delivery
30 juli 2026
Omdöme utan inbjudan
Svar från Higher Jump Logistics
Dear Ashley Clamp,
Thank you so much for taking the time to leave us such a fantastic 5-star review!
We are thrilled to hear that you experienced great communication and a fast delivery with our team. Providing a seamless and efficient service is always our top priority at Higher Jump Logistics.
If you ever need our delivery, assembly, or disposal services again in the future, we would be more than happy to help.
Warm regards,
Chandrima Pal
The Higher Jump Logistics Team
Great service from Andy and James
Great service from Andy and James. Very polite and professional. Assembled our new table very quickly and left the place very tidy. Cannot fault.
30 juli 2026
Omdöme utan inbjudan
Svar från Higher Jump Logistics
Dear Rob,
Thank you so much for the fantastic 5-star review!
I will be sure to pass along your kind words to Andy and James. They will be thrilled to hear that you appreciated their polite and professional approach, as well as their speed and care in assembling your new table while leaving your space spotless.
We always aim for a seamless experience from start to finish here at Higher Jump Logistics. Thank you for choosing us, and we hope you enjoy your new table!
Warm regards,
Chandrima Pal
Higher Jump Logistics
Awesome service … top guys
Awesome service … top guys … really helpful .. great job
30 juli 2026
Omdöme utan inbjudan
Svar från Higher Jump Logistics
Dear Mike,
Thank you so much for the fantastic 5-star review!
We are thrilled to hear you received awesome service and that our team took great care of you. I will be sure to pass along your "top guys" compliment—they will be delighted to hear it!
Providing helpful and brilliant service is what we strive for every day at Higher Jump Logistics. Thank you for choosing us, and we hope to work with you again in the future!
Warm regards,
Chandrima Pal
Higher Jump Logistics
Hassle-free experience
Hassle-free experience. They sent a text the day before. Arrived when they said they would. Andy and Dave were friendly and professional. Provided advice on assembly and care of the product without being asked. Nice chaps. Great service.
30 juli 2026
Omdöme utan inbjudan
Svar från Higher Jump Logistics
Dear Kieran Battles,
Thank you so much for the brilliant 5-star review!
We are thrilled to hear that you had a totally hassle-free experience with us, from our advance text notifications to arriving right on schedule. I will be sure to pass along your kind words to Andy and Dave—they will be delighted to hear that you found them friendly, professional, and helpful with their extra advice on product assembly and care.
Providing that kind of proactive, high-quality service is what we aim for every day at Higher Jump Logistics. Thank you for choosing us, and we hope you enjoy your new product!
Warm regards,
Chandrima Pal
Higher Jump Logistics
Andy and James Top Team
Andy and James experiencer our first rain in two months and had to assemble our chairs and table in the back of the van.
They were polite and helpful and although we had some issues with three of the eight chairs, they informed Homebase with video and comments.
Hopefully they will be the team to return to replace the three chairs.
Thank you.
30 juli 2026
Omdöme utan inbjudan
Svar från Higher Jump Logistics
Dear Phil,
Thank you so much for the fantastic 5-star review!
I will be sure to pass along your kind words—and your "Top Team" title—straight to Andy and James. They certainly went above and beyond, adapting to the unexpected weather by assembling your chairs and table right in the back of the van with total professionalism.
While we are sorry to hear there were issues with three of the chairs, we are glad Andy and James could thoroughly document everything with Homebase to help get that sorted for you smoothly. We will certainly keep our fingers crossed that they are the ones to bring out your replacements!
Thank you for choosing Higher Jump Logistics, and we hope to see you again soon.
Warm regards,
Chandrima Pal
Higher Jump Logistics
Fast, friendly and goes above and beyond
Fast, friendly and on time. Call centre answers quickly. I really appreciate the help of John and Wilson who got my sofa up into my flat.
29 juli 2026
Omdöme utan inbjudan
Svar från Higher Jump Logistics
Dear Ian Stewart,
Thank you so much for the brilliant 5-star review!
We are thrilled to hear that you had a fast, friendly, and punctual experience with us, and it's great to know our call centre team was able to assist you quickly right from the start. I will certainly pass your special appreciation along to John and Wilson—navigating a sofa up into a flat can be tricky, and they will be delighted to know their extra effort made all the difference.
Thank you for choosing Higher Jump Logistics. We hope you enjoy your new sofa, and we are always here to help if you need us again!
Warm regards,
Chandrima Pal
Higher Jump Logistics
Prompt delivery
Prompt delivery - and waited because I wasn’t! John and Wilson very pleasant guys.
29 juli 2026
Omdöme utan inbjudan
Svar från Higher Jump Logistics
Dear Graham Elms,
Thank you so much for the fantastic 5-star review!
I will be sure to pass along your kind words to John and Wilson. They will be so glad to hear that you found them pleasant, and I'm sure they were more than happy to wait for you—we always want to make sure our deliveries go as smoothly as possible for our customers!
Thank you for choosing Higher Jump Logistics. We hope to assist you again in the future!
Warm regards,
Chandrima Pal
Higher Jump Logistics
Great service from order to delivery.
We’ve just taken delivery from this quality company, and again a great service great communication from start finish with respect to our house as this was not an easy furniture delivery by any means, special thanks to John & Wilson for going the extra mile it’s really appreciated.
29 juli 2026
Omdöme utan inbjudan
Svar från Higher Jump Logistics
Dear Mark Yeo,
Thank you so much for the wonderful 5-star review!
We are delighted to hear that you experienced a great service from order to delivery. I will be sure to pass along your special thanks to John and Wilson—they will be thrilled to know their extra effort and respect for your home during a challenging delivery were so appreciated.
Thank you for choosing Higher Jump Logistics. We hope you enjoy your new furniture, and we look forward to assisting you again whenever you might need us!
Warm regards,
Chandrima Pal
Higher Jump Logistics
Highly professional delivery service
Highly professional delivery service. Andy and Josh were great at keeping in touch about delivery times and so helpful. First class service . Thank you, Lucy and Al
28 juli 2026
Omdöme utan inbjudan
Svar från Higher Jump Logistics
Dear Lucy and Al,
Thank you so much for the fantastic 5-star review!
We are delighted to hear that you experienced a highly professional delivery service. I will be sure to pass along your praise to Andy and Josh—they always do a brilliant job keeping our customers updated and providing a helpful, first-class experience.
Thank you for choosing Higher Jump Logistics. We hope you love your new delivery and look forward to helping you again in the future should you need us!
Warm regards,
Chandrima Pal
Higher Jump Logistics
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