Heera Diamonds Omdömen 

I purchased my engagement ring and wedding band from Heera and was personally dealt with by Rishwa. She provided a very welcoming and pleasant service. I would definitely advise requesting for her when you go for your appointment. She’s also very knowledgeable and experienced!

Sadly not the best experience with Heera if I had to do it all again, I would have kept walking to another jewellers.
After 16 years of happy marriage for my birthday hubby wanted to get my rings cleaned sized and buy me a new wedding band.
We were promised this would arrive on time for the occasion and would be contacted as soon as the ring arrived.
I wish I could say communication was great but in fact there was no communication even when we did all the chasing, promises to call back with updates never materialised. However after one particular such chasing we collected our now shiny clean and sized rings again advised no issue with promised date of my new wedding band. The weekend of my birthday and still no information we called again to find out the wedding ring had arrived, so why did no one think to contact us.
By now I had had my two sized and cleaned engagement and eternity rings for two weeks and noticed two black lines at the bottom of the rings and marks over the rings they were looking dull again. When we picked the wedding band up I asked if it was normal to see where the ring had been sized and was told it was something I had done! I disputed that advising I have had my rings for over 16 years and never had any such black lines these were definitely from them being sized. Eventually they agreed and offered to buff this out if we waiting while it was done which would take about an hour. Over 3 hours later with me having to remind them we are hanging around waiting for my rings someone finally went and checked..still not done! Wanted us to leave the rings and come back. This was not an option as we had travelled quite a distance and it would defeated the object og wanting my new wedding band and my rings cleaned and sized for my birthday I would have no rings on the day.
They Eventually told me this buffing was done and to the eye I couldn't see the lines anymore but we were both frustrated and wanted to get home.
However! A week later the black lines are back and although you can't see them with rings on you can when they are off. All the rings even the new wedding band already look dull and have faint marks over them. These rings are Platinum and cost a lot paying to have them sized and brought back to new was meant to be an exciting and wonderful experience but we wasted our money and time with HEERA.
In addition to this the invoice with the attached insurance document emailed had the wrong details stating a man's ring different size and description it took three attempts to get them to alter this document. To be fair they did eventually send the right document but again this was after me chasing them again and again!
When we picked up the ring they started this new system where you had to sign to say you were happy with the purchase I wonder if this is because too many people are not and they want to cover themselves.
If you want an enjoyable, stress free and quality service from a jewellers who wants you to love every aspect of your buying experience I would seriously consider another jewellers but if you want a challenge HEERA will certainly give you that.
They have so many chains along that stretch of Hatten Gardens you would think they would be on point and want positive and returning customers but they are lacking in so many ways once they have your money and business. Please do better HEERA your customers deserve it. Hubby is now going to sort out another jewellers to make right what HEERA Jewellers failed to do!

My experience with Heera while ordering my wedding band was deeply disappointing and frustrating. What should have been an exciting and special process was instead plagued by poor communication, repeated errors, and false promises.

From the start, the agreed upon process of viewing a CAD model, wax model, and then final production was not followed. There were constant delays, unanswered emails, and lies told, which required us to chase for responses at every stage. Even after assurances that the ring would be ready correctly and on time, we encountered multiple errors, resulting in me wearing the wrong ring on my wedding day—an issue that has permanently impacted our wedding photos and memories.

To make matters worse, I reached out to Heera formally to express my concerns and disappointment but have not received any response, despite waiting over four weeks. This lack of accountability further highlights their poor customer service.

Despite the sentimental and financial significance of this purchase, the service provided was inconsistent, and far below expectations. I would urge potential customers not bother wasting their time with this company as the experience is well below industry standard.

Raj made my experience amazing!

He helped me choose the ring and was very patience
He was there every step of the way to help and guide me
Thank you for you everything

Dimple was very helpful today. Great service and advice! Thank you x

Black diamond ring repair. Lady was very helpful and kind, unlike the lady receiving the ring!
It was all done on time, no hidden costs.

I highly recommend Heera when it comes to purchasing jewellery.

I was in the market for an engagement ring and Anita & team at Heera made the entire process stress-free, fun and informative.

They take time and care to understand what you are looking for, educate you about diamonds and help you pick the best stone for your budget.

The ring design process was also great, they even offer 3D renders and plastic 3D models to make sure it’s exactly how you imagined it.

Regarding the finished product, the craftsmanship is top quality.

I look forward to be back for the wedding bands soon.

Thank you!

From choosing my jewellery to receiving it was smooth process. Raajj was quick to keep me informed and ensured it was delivered safely. Couldnt recommend enough!! Top work, Raajj!

Very good service.
Wife loved the ring thank you Simran and Mark

I came in hoping to find a shaped ring that would go well with my engagement ring. Simran at Heera was so helpful, she showed me so many options and was also very honest with her opinion on what looked good with my engagement ring. We decided on a wishbone style ring and also added dark blue sapphires to change it up a little. Overall service was excellent, so happy we came to Heera

Max at HEERA gave us a professional service made me very comfortable gave me many options to fit my budget no pressure allowed me to take my time to decide and delivery was very quick

Beautiful, affordable, stunning rings! Only down side is there can be delays in alterations and minimal communication but when the final product arrives, it is completely worth the wait!

Leave plenty of time in amendments are needed but I would 100% recommend Heera Diamonds!

P.S. Special shout out to Simran who did an incredible job ensuring my engagement ring was wedding band friendly!

I contacted Heera to create a bespoke anniversary ring with diamonds and gold, all within a tight deadline. AK, one of their exceptional staff members, provided outstanding service from start to finish. The level of care, attention to detail, and the quality of both the design and the final product were truly remarkable. I was amazed that such high-caliber work was done on time and within budget. Huge THANK YOU to AK and the Heera team for crafting such a beautiful piece of jewellery. Absolutely Amazing!

Poor customer service!
I don’t want to give bad reviews because there is where we made our dream wedding rings. However, here is why I did.
The staff look very helpful before you decided to buy.

As soon as you paid your money, they don’t care anymore. We were tired after looking around the whole day and we forgot to get receipt from them. Also, they didn’t measure our ring size or ask. They called us to check size when we are back way to home( we live far from London).
They also told me that it will be ready in 3 weeks’ time but in receipt said 2 months( even though we were not in rush).
One ring size was wrong and another doesn’t fit when we picked up. They said sorry and will correct both ring size in 2hrs time. However when we came back, they didn’t resize one ring size and said it has done. I felt confused as it was still loose. The size was still the same when I checked it with ring sizer. They said sorry again and will remake in 10 minutes. We waited for 40 minutes but no one came till I went and asked to checked .My ring style was pretty because my boyfriend designed and chose the stone separately to make it.

Edited: the store rang today and apologized for what has happened and gave us lifetime guarantee on free valuation, resizing and cleaning.

We were in the market for an upgraded engagement ring and wedding band for our Ruby wedding! From the minute we walked into Heera Diamonds, Hatton Garden it was such a great experience. We dealt with Ikky who was diligent and took time with us to decide the best options. Communication along the way was excellent and he tried hard to get the right diamond for us. The team at Heera are welcoming with no pressure selling which was refreshing. Thank you - I love my rings!

I couldn’t be happier with my experience at HEERA. I had my engagement ring reset for my wedding anniversary and am beyond excited with the result. Max was so helpful talking us through the options and so patient while we decided. He pulled out all the stops to have my ring ready in just one week as we were on holiday and couldn’t wait the usual two to three weeks! I will definitely be visiting HEERA again!

Rishwaw was very efficient, friendly and has a great personality for sales. She not only helped us choose our ideal wedding rings but did so with a great sense of humour and fun. We would definitely recommend her and of course the Shop. We will be back ( I loved the sapphire and diamond bracelet you showed me!) Thank you

I really enjoyed my experience at Heera, the staff were warm and friendly and really helped with what I needed, making useful suggestions without any pressure. I came away very happy with my purchase and I will treasure them forever.

Came here for an engaging ring and from the beginning Jimmy helped me a lot with the design of the ring.
The service I received from Jimmy was nothing short of excellent. Communication was excellent and he took his time to walk me through all the options within my budget helping me go above and beyond. Never was I rushed to make a decision.

Thanks Jimmy and the Heera team!

I have been looing for a diamond ring for my wife to upgrade from existing one. Did lot of research online and spoke to few shops around Hatton Garden. Came in touch with Dimple from Heera Diamonds, She was fantastic .. very cooperative and having great knowledge around Diamond. Finally we got the ring that we wanted and within budget, great experience and a nice journey. I would use Heera Diamond in future and also highly recommend others. Thank you