Heera Diamonds Omdömen 

From the first visit we met with Raajj regarding purchasing an engagement ring and wedding band. We had done some research, and found Raajj knowledgeable, extremely helpful and the follow up after purchase was prompt and detailed. We found the pricing competitive and was a pleasure to deal with.

SCAMMERS BEWARE!!!!!

They are advertising as real diamonds when it is in fact lab grown diamonds!!!!! False false!!!!!!!
They buy from china made stuff and sell it off as real!

We recently collected our engagement ring from Heera, and we wanted to share our experience.

Like any bespoke piece, our journey had a small bump along the way. Following some changes to our original order, there was an internal miscommunication during production, which meant the ring was initially made in the wrong metal and the wrong size. While this was understandably disappointing, especially after travelling to collect it, what mattered most to us was how the team responded.

From that point onwards, the team took our concerns seriously, investigated what had happened, communicated with us throughout the process, and genuinely made every effort to put things right. They didn’t shy away from the mistake, instead, they took ownership of it and worked hard to restore our confidence.

When we finally collected the ring, it was exactly as we had envisioned. The craftsmanship is beautiful, and we’re absolutely delighted with the finished result. They also went above and beyond with a goodwill gesture, which showed us that they truly value their customers and stand behind their work.

A special thank you to Max, who helped me choose the perfect ring from the very beginning; Rishwa, who worked with us to refine the design and ensure it reflected exactly what we wanted; AK, who was incredibly understanding and professional when the issue first came to light and did everything she could to help; and Anita, who took ownership of the situation, kept us updated, and made every effort to ensure everything was resolved properly. Their professionalism, care, and commitment throughout the process did not go unnoticed.

Although our experience wasn’t completely straightforward, it’s often how a company responds when things don’t go to plan that defines them. In our case, Heera showed accountability, listened to our concerns, and went above and beyond to make things right. That gave us confidence that they genuinely care about their customers and the quality of their work.

Thank you again to everyone involved. We absolutely love the ring, and it’s something we’ll treasure for a lifetime.

Really impressed with Heera. Sankalp took the time to understand what I was looking for and gave excellent bespoke advice. The final piece is stunning.

Lovely experience with Dimple
Great customer service
We would come back and deal with her

Choosing the right jeweller along Hatton Garden can feel overwhelming given the level of choice, but Heera Diamonds truly stands out for both quality and service.

We had a fantastic experience with Zaineb and the team while selecting our wedding bands. The collection is extensive, and the whole process felt considered, relaxed, and genuinely enjoyable.

We look forward to returning in the future.

Chris

Many thanks to Bharat for dedicating time and answering all my questions, helping me to find the best option.

Great staff at this shop made me very welcome I showed them exactly what I want and the delivered from the wax mold to the main items being made to perfection and in time would definitely recommend these guys and il definitely be going back here next time I need a ring

I bought a ring here after the diamond fell out of my engagement ring. I was served by a lovely lady, Nishtha who took her time to serve me. I love my ring purchase and would definitely recommend this place. Lovely service and large selection to choose from and pricing was good.

Great service from Ikky, beautiful product!

Gemma delivered exceptional customer service when it came to buying my engagement ring.

Excellent service! They contacted me weeks before my parcel arrived just to keep me updated. The communication was clear, friendly, and consistent throughout. My order arrived exactly as expected, and the overall experience was smooth and reliable. I’ll definitely be shopping here again!

Many thanks to Sigita who helped me through the process of turning my own solitaire ring design into reality and guiding me in choosing the right size and quality of diamond. The ring is even more beautiful than I imagined and I couldn’t be more happy.

I had an excellent experience with Heera Diamonds, I spoke to Meenakshi on the phone as we were going to order online, this was due to the fact that my youngest son had been into Heera Diamonds after going around all the Diamond stores in Hatton Garden, he returned to Heera.

He like me found them very helpful, knew what they were talking about, helped him with the design of the ring, the quality of the ring was amazing, the ring was beautiful.

Hence my eldest returned to them as he actually knew what he wanted, we spent along time discussing everything and nothing was too much trouble, we were sent information and pictures, Meenakshi kept in touch.

When the ring arrived my son was absolutely delighted again it was a beautiful ring, the quality, clarity and the price of the ring was exceptional.

I wouldn’t hesitate recommending anyone to use Herra Diamonds, it really is a first class service.

The behaviour exhibited by your staff was not only unprofessional but also appeared to be discriminatory in nature.

Myself and my two sisters are celebrating a triple engagement and visited Hatton Garden to choose our engagement rings. As we approached the store, we noted that we were the only customer observing the external jewellery display. We were not acknowledged by any staff members inside the store.

A while after, a couple arrived (Caucasian), we immediately noted that a staff member walked out of the store, past where we were standing walked over to the couple, smiled and asked if they needed any assistance. The couple responded “no thank you” she then turned around and walked back past us into the store.

Immediately my sisters and I looked at each other in shock of the dismissive and discourteous treatment by your staff member who appeared to be from an oriental background (tall female with shoulder length hair). While I initially attributed this to poor customer service, it quickly became apparent that we were being treated differently than other customers present at the time.

The staff members lack of assistance, and general demeanour suggested a bias that made us feel unwelcome and disrespected. We immediately left as we were disgusted by the appalling treatment which was completely disgraceful.

Such behaviour is unacceptable in any context, but it is particularly disturbing coming from a business that serves a diverse public. No customer should feel marginalized or discriminated against on the basis of race, ethnicity, or any other personal characteristic.

I expect a full investigation into this matter including a full review of your cctv footage and a written response outlining the steps your business will take to ensure this does not happen to anyone else. I would appreciate an apology and assurance that appropriate disciplinary action will be taken where necessary.

Dimple was very helpful and accommodating and made the process very easy with the purchase of our engagement ring and wedding band.

Good product, poor service.

We went into the store, three months before our wedding, and ordered two rings. One of the rings was a bespoke design. We were assured that it would take 6-8 weeks, which was plenty of time. We were told it would be designed and we would then get a 3D wax version, so we could check the production of the design, and if we wished to make any amendments, this would be possible.

Eight weeks later, I emailed Heera and ask for an update on the production process, as I hadn’t heard anything from them. I was given a short reply saying that the ring would be done the first week of May. Having seen no designs, I sent two further emails asking when I might see the 3D was prototype.

No response.

My fiancé called the store to be told that the sales assistant that took our order had left, and the ring could be collected tomorrow.

The ring isn’t exactly what we wanted. We will struggle to get an engraving on the inside.

They didn’t follow the process that they agreed in the store. Apparently they will also vary the process that is presented on their website, you have to explicitly agree this - which we did! For us, they skipped some of the stages that would ensure customer approval.

When we returned to the store to check the rings, they offered to engrave them. However, given their failure to keep to a timescale we did not trust them to return the rings in time for our wedding.

No compensation was offered. Eventually, after we pressed them on their failure to deliver the agreed service, they offered a measly £100 credit note, which may or may not actually materialise.

The product (the rings) seem to be good. But whether they have staff retention issues, poor communication, or inadequate customer service, you might find as the customer that you have to do quite a lot of work to do to get exactly what you want.

Had an amazing experience with Heera Diamonds! I provided a sample ring, and they recreated it perfectly, even sharing the AutoCAD design for my approval before production. Their craftsmanship is outstanding, and the final ring is exactly what I wanted. The communication throughout the process was excellent. Highly recommend! Dimple and Raaj were amazing !

Recently enquired regarding an engagement ring, got contacted the same day via WhatsApp, going through various details regarding the ring. Very helpful and very quick to help. Ordered the ring Wednesday and it was out for deliver y on the Tuesday, very quick turn around, and was kept up to date with tracking. Even following up a few days later asking if the ring was how I wanted. Massive thanks to Tanvi for the help!

Heera Diamonds were welcoming, informing and intent with helping us to find the perfect rings for our wedding. The customer service was fantastic and at no point did we find we were being sold to, instead they just wanted to make sure we were making the right choices for our big day. Thoroughly recommend.