Heaven by Deborah Mitchell  Omdömen 

349
•
TrustScore 4 av 5

4,0

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Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

I booked and attended 6 treatments this year totalling £600. I arranged two 1hr treatments, each month for 3 months. Each treatment was with Deborah, so was expecting a relaxing and enjoyable refresh... Se mer

Betygsatt 5 av 5 stjärnor

I had a consultation with Deborah at Shifnal salon. The reason I wanted to do this was to treat persistent Rosacea which I have had for about 20 years. It mainly affects my nose which was... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

I use Heavens Collagen drops along with their Cleanse & Foam Wash and other face creams and cleansers but never tried the Vanilla Pod Hand Cream, like all their other products it’s amazing, it absorbs... Se mer

Betygsatt 5 av 5 stjärnor

Heaven is a beautiful skincare! My skin feels silky soft and firm within a few days. Creams and masks got very nice texture and do not irritate my sensitive skin. I absolutely love Prism Age Defiance... Se mer

Företagsinformation

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We are Heaven Skincare UK by Deborah Mitchell for over 30 years. Organic, cruelty-free and effective skincare


Kontaktuppgifter

4,0

Bra

TrustScore 4 av 5

349 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

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Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 60 % av sina negativa omdömen

Svarar vanligtvis inom 2 veckor

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4,0

Alla omdömen

(349)

18 omdömen under de senaste 12 månaderna

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Betygsatt 5 av 5 stjärnor

One of the best treatment centres around

Deborah is such a down to earth and kind person. She is knowledgeable and confident in the excellence of her products. Highly recommend the treatments.

4 december 2023
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Svar från Heaven by Deborah Mitchell

Thank you so much for your lovely feedback Hilary! We are so pleased you had a great experience with us!

Betygsatt 2 av 5 stjärnor

I love these products and Deborah is…

I love these products and Deborah is amazing at what she does (I am a client) but I hate the website, it’s really difficult to navigate, slow and frustrating and if it wasn’t for receiving the lovely products I really wouldn’t bother (sadly) 💕 xxx

26 november 2023
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Svar från Heaven by Deborah Mitchell

Hi Francess, we're really sorry to hear this. Feedback like this is really valuable to us as we are always trying to improve! We would like to let you know that we are always more than happy to take your order over the phone - our office hours are Monday-Thursday 8.30am-4.30pm - you can call us on 01952 462505

Betygsatt 5 av 5 stjärnor

Supply meets demand.

A reliable, efficient company, regularly supplying me with an outstanding product; thank you.

7 november 2023
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Svar från Heaven by Deborah Mitchell

Thank you so much for your lovely feedback Heather - we really appreciate it

Betygsatt 3 av 5 stjärnor

The mask cannot be used around my eyes

The mask cannot be used around my eyes, as causes swelling to the under eyes.
There have been no noticeable differences after using the mask, even leaving on at night.

28 oktober 2023
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Svar från Heaven by Deborah Mitchell

Hi Amanda, we're sorry you are not satisfied with your products. Please could you send us an email to sales@heavenskincare.com and we can discuss this further - thank you

Betygsatt 5 av 5 stjärnor

Loyal happy customer …

I have been using Heavenskincare products for a long while and wouldn't ever consider using another brands I'm one of your older customers and like to look after my skin with natural products

28 oktober 2023
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Svar från Heaven by Deborah Mitchell

Thank you so much for your lovely feedback Pamela - we really appreciate it

Betygsatt 5 av 5 stjärnor

Silver Bee Venom Mask

Ordered the Silver Bee Venom Mask
Lovely product
Delivered in good time

5 oktober 2023
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Svar från Heaven by Deborah Mitchell

Thank you so much for your lovely review! We're so pleased you're loving our Silver Bee Venom Mask!

Betygsatt 4 av 5 stjärnor

I love the product

I love the product, disappointed it is not available for postage to France. Ordering on line is difficult for technophobes

4 oktober 2023
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Svar från Heaven by Deborah Mitchell

Thank you for your lovely review Janice. We're sorry to hear you're finding the checkout process difficult - we are always more than happy to take your order over the phone if you would prefer to order this way! Our number is 01952 462505

Betygsatt 5 av 5 stjärnor

Beautiful natural skin products

Beautiful natural skin products. Very effective and very reliable service. Highly recommend them.

4 oktober 2023
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Svar från Heaven by Deborah Mitchell

Thank you so much for your lovely review Susie! We're so pleased you're loving our brand!

Betygsatt 5 av 5 stjärnor

Very pleased

Very pleased and the taste is much better than I expected. My nails and hair feel different already. The free eye sample was incredible so now using that product too. Women of a certain age do need to try Heaven products and notice the difference too

2 oktober 2023
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Svar från Heaven by Deborah Mitchell

Thank you so much Helen for your lovely review of our Collagen Drops and Formula Bee Eyes! We're so pleased you're loving our brand!

Betygsatt 5 av 5 stjärnor

Beautiful products

Great products and amazing delivery.

28 september 2023
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Svar från Heaven by Deborah Mitchell

Thank you Lynne for your lovely review! So pleased you're loving our brand!

Betygsatt 5 av 5 stjärnor

Your Skin Will Thank You 🥰

I have been a customer of Heaven Skincare for some ten years now, solely using their product range for my skincare routine both morning and evening. The condition of my skin is testament to the quality and skilled combination of the ingredients that are sourced, together with the routine that I have used since I was 15. I highly recommend.......💐
I would like to see less plastic in the packaging, even if recycled is used, particularly with the double-casing of some of the products. It is the quality/presentation of the actual product being used that is important rather than ott packaging, preferring the simpler, less-is-more style of plastic bottle and glass jar design previously used but only occasionally used in current orders.....🙃

29 augusti 2023
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Svar från Heaven by Deborah Mitchell

Thank you so much for your lovely review! And thank you for your feedback, we take all the comments we get on board and will definitely discuss this.
We do offer a recycling program if your local where you can bring your empty bottles back to us and we can refill your bottle rather than sending a new one and you receive £1 off.

Betygsatt 5 av 5 stjärnor

Nettle Venom Eyes

What a lovely product. I have very sensitive skin but received no irritations. The texture is luxuriously creamy and smooth and it smells divine, very subtle. I only used a small dot and it spreads very well I am sure the small pot will keep me going for months. I am looking forward to trying other products in the range.

1 september 2023
Omdöme utan inbjudan
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Svar från Heaven by Deborah Mitchell

Thank you so much for your lovely review Sue and we are so pleased your loving our Nettle Venom Eyes!

Betygsatt 5 av 5 stjärnor

Can’t praise Heaven and Deborah enough

I rarely leave reviews but couldn’t not this time. I can’t praise Heaven enough.
As well as being an amazing lady Deborah has the best products.
I have used numerous Collegan brands over the years and sadly after 3 months stopped as saw no difference. I am 5 weeks into Heaven’s collegan and already see a big difference especially to my hair and hands. Plus it tastes lovely.
The skincare range not only smells lovely it actually does what it says. I have used LaMer previously and my regular skincare is Kate Somerville. Heavens range is up there at a smaller price tag. It’s fab with great results.
Heaven HQ is such a beautiful and calming environment but that doesn’t detract from the 5 star treatments they offer.
Deborah oversees all the trainers and treatments with amazing, subtle but natural results.

6 september 2023
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Svar från Heaven by Deborah Mitchell

Thank you so much for your wonderful review Tracey! We love hearing feedback like this. I will pass on your kind words to Deborah.

Betygsatt 4 av 5 stjärnor

I love these products- lack of samples

I love these products. Generally smell amazing and feel great as well as looking like they actually do something. However, just missing one star on this review as I was offered free samples on my order and when I tried to add them they came up as a charge. So I removed them and requested them in the text box. I didn’t receive anything.

26 augusti 2023
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Svar från Heaven by Deborah Mitchell

Thank you so much for your lovely review Grizelle!
In regards to your samples, our sample picker has recently been added to the website and therefore there are some teething issues. The price of the samples may have been showing up but should have been deducted from your total amount. If you would like to discuss this further please feel free to email sales@heavenskincare.com where we will be happy to help!

Betygsatt 5 av 5 stjärnor

Vanilla Pod Hand Cream

Vanilla Pod Hand Cream
The beautiful vanilla aroma of hits you as soon as the cream is dispensed from the quirky pot. The cream feels like velvet as it moves across the skin then absorbs leaving soft hands and nails along with the lingering vanilla its wake. Highly recommened.

3 september 2023
Omdöme utan inbjudan
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Svar från Heaven by Deborah Mitchell

Thank you so much for your lovely review! We are so pleased your loving our Vanilla Pod Hand Cream! (It's also a firm staff favourite too!)

Betygsatt 1 av 5 stjärnor

Really disappointed

I love heaven skincare but someone as put me down for a subscription which I never do or did
Thought it was a scam !!!
When I reported it to them, they did nothing

I wanted to order several items, like I always do but with the 28% offer but due to all the emails and this order that I never ordered, I have now missed out
So much for being a loyal customer for many years

26 augusti 2023
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Svar från Heaven by Deborah Mitchell

Hi Kimberly, we're so sorry you've had this experience. We cannot sign anyone up for a subscription on their behalf so we are unsure about this. We would always try to resolve any issue that anyone brings to our attention. If you ever can't order via the website you are always welcome to call us on 01952 462505 and we can manually place your order. Please email us on sales@heavenskincare.com where we can get to the bottom of this.

Betygsatt 2 av 5 stjärnor

Disappointing.Logged on to website and signed up for…

Logged on to website and signed up for newsletter and 10%off first order. Got a code I was unable to use saying it was not a valid code.
Messaged company and had a slightly patronising reply telling me that code is for a one time use only. Couldn't use it once let alone multiple times. Told them it was the code they sent me in the email thanking me for signing up. No more correspondence since then. When product turned up the cap was broken on the bottle. A disappointing experience really. Will not buy from you again.

15 augusti 2023
Omdöme utan inbjudan
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Svar från Heaven by Deborah Mitchell

Hi Matthew, we're so sorry you've had this experience. Can I please ask where you contacted us (what email you used or social media channel). To use the code you must be logged into the account associated with the email you subscribed with. If you need any further help you can call us on 01952 462505 and we would be happy to help. If your product is damaged we would need an image of this and we would be able to assist you further with this.

Betygsatt 1 av 5 stjärnor

I have not received cleansing lotion…

I have not received cleansing lotion ordered and paid for

3 augusti 2023
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Svar från Heaven by Deborah Mitchell

Hi Pauline, we're so sorry you've had this experience. If you ever do not receive something/have an issue with any order please call us on 01952 462505 or email sales@heavenskincare and we will always do our best to resolve the issue.

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