I booked and attended 6 treatments this year totalling £600. I arranged two 1hr treatments, each month for 3 months. Each treatment was with Deborah, so was expecting a relaxing and enjoyable refresh... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I had a consultation with Deborah at Shifnal salon. The reason I wanted to do this was to treat persistent Rosacea which I have had for about 20 years. It mainly affects my nose which was... Se mer
Företaget har svarat
I use Heavens Collagen drops along with their Cleanse & Foam Wash and other face creams and cleansers but never tried the Vanilla Pod Hand Cream, like all their other products it’s amazing, it absorbs... Se mer
Heaven is a beautiful skincare! My skin feels silky soft and firm within a few days. Creams and masks got very nice texture and do not irritate my sensitive skin. I absolutely love Prism Age Defiance... Se mer
Företagsinformation
Skrivet av företaget
We are Heaven Skincare UK by Deborah Mitchell for over 30 years. Organic, cruelty-free and effective skincare
Kontaktuppgifter
Heaven HQ, Unit A11-A12, Access 442, Hadley Park East, TF1 6QX, Telford, Storbritannien
- +44 (0)1952 462505
- sales@heavenskincare.com
- heavenskincare.com
4,0
Bra
349 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 60 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I loved the free gift
I loved the free gift ! I would like to receive discount codes as I intend to subscribe for this order monthly.
26 september 2025
Svar från Heaven by Deborah Mitchell
Thank you so much for your lovely review! We're so glad to hear you loved the free gift, it's always a pleasure to surprise our customers with a little something extra. 😊
We're excited to hear you're planning to subscribe monthly! By subscribing via our website you receive great discounts, some up to 31% off (dependent on product) when you include the price of postage on one off orders.
If you ever need any help setting up your subscription or have questions please contact our team, we’re always here to help!
Warm regards,
The Heaven Team 💛
Absolutely superb experience
Absolutely superb experience in the salon yesterday with Deborah. I booked a gold facial. I emailed this morning to thank them and add a note that this facial requires a health warning. You cannot stop staring at yourself in the mirror afterwards.!! ;-))
30 september 2025
Omdöme utan inbjudan
Svar från Heaven by Deborah Mitchell
Thank you so much for your glowing review! We're thrilled to hear you had such a amazing experience with Deborah, she’ll be over the moon to read your kind words.
We couldn't agree more about the Gold Facial… it truly does leave you glowing! 😄 We also loved your note, we might just have to start adding that health warning!
Thank you again for your support and for taking the time to share your experience. We can't wait to welcome you back soon!
Warm wishes,
The Heaven Team 💛
WAITING FOR 2 REFUNDS
I ordered serum and made a mistake so didn't get 10% discount i cancelled this and reordered. then contacted the company who then said she would cancel both orders and reorder at 30% discount and a refund for both orders would take 3-5 working days this didn't happen after contacting them they said there was confusion so it would take 10 working days and to contact them after that period if not received which I did to be told that the office was closed on a Friday and to phone on a Monday. i sent an email telling them it was an unacceptable to wait and for someone who can action this refund to phone me. I am now waiting so I will update on the outcome when I receive a phone call. all in all im not happy with how long it taken to receive my refunds and having to chase the company for it
31 augusti 2025
Omdöme utan inbjudan
Svar från Heaven by Deborah Mitchell
Thank you for your feedback. We aim to delight our customers and we're truly sorry to you feel this was not the experience you had. As confirmed by our team yesterday, both of the refunds have been processed. We appreciate your patience and understand that the delays caused frustration. We're continuously working to improve our processes and communication to ensure a smoother experience for our customers and this has been fed back. If you need anything else please do not hesitate to contact us by calling in our via email.
Heaven Skincare products are the best
Heaven Skincare products are the best, the new Prism SPF is beautiful and knowing that I am avoiding sun damage is great.
12 september 2025
Omdöme utan inbjudan
Svar från Heaven by Deborah Mitchell
Thank you so much for your lovely review Annette! We're absolutely delighted to hear how much you're enjoying Heaven Skincare products, especially the new Prism SPF. It’s so important to wear SPF daily and it's wonderful to know that our product is helping to protect your skin as well as looking amazing at the same time. Creating products that are both luxurious and effective is at the heart of what we do, and feedback like yours truly means the world to us. Thank you for being a valued part of the Heaven Skincare community, we’re so grateful for your support!💛
Lovely products
Lovely products, easy to order and a supportive team if anything doesn't go according to plan. My skin loves these products.
27 augusti 2025
Svar från Heaven by Deborah Mitchell
Thank you for your review and kind words! We're so glad you’re loving the products and our team were there to help you. Your support means a lot! 💛
Hydro cleansing Milk
I am a repeat buyer of Heaven hydro skin cleanser and I love it! Nothing makes my skin feel fresher and the lavender soothes the mind before bed. My skin is clearer and less congested with this cleanser. I ran out recently and had to revert to other good quality skincare but my skin protested. I will always buy this and I like to buy when there are offers on. I’ve bought other products as gifts and all recipients loved them.
3 september 2025
Omdöme utan inbjudan
Svar från Heaven by Deborah Mitchell
Thank you so much for your lovely review! The Hydro Cleanser really is amazing. I hope you have been able to purchase one since running out, I know your skin will love you for it! 💛
Svar från Heaven by Deborah Mitchell
Thank you for your review Margretta and for ordering with us!💛
Lovely product.
27 augusti 2025
No instructions on how to use products
Only just received £103 worth of goods as a gift from the hubby. Yep great delivery the rest of it. But hey how do you use the products? No information with box. There is information on the bottles, but it's that small we can't read it! We asked about the venom mask, via email. WS told yep leave it on, yet using the magnifying glass it states" leave on for 10 mins only"! Have emailed them again as I need some guidance. But hey, nothing back. Tad concerned to use the products as I don't know how to use them. No clear instructions given. I'm hoping Queen Camilla has been to Specsavers! Hers hoping Heaven read this, contact me, and I can use the products correctly before they go out of date.
15 augusti 2025
Omdöme utan inbjudan
Svar från Heaven by Deborah Mitchell
Hi Mrs Kavanagh,
Thank you for your feedback, and we're truly sorry to hear about your experience, this is not the level of service we aim to provide.
Firstly, we completely understand your frustration with the lack of clear instructions and the difficulty in reading the product labels. Our intention is always to make using our products a luxurious and stress-free experience, so we sincerely apologise that this wasn’t the case for you. We will take this feedback onboard when reviewing our packaging in future.
We’re also very sorry that you haven’t received a response to your follow-up email. For our Bee Venom masks the directions for use are "Apply after your cleansing routine morning and evening. Can also be applied on top of your moisturiser or combined with a serum. Leave on for 10 minutes and wash off with warm water or you can leave on overnight/all day for accelerated results.".
If you would like to discuss this further and in relation to your skin please contact our email our time at sales@heavenskincare.com and we will provide more information.
Thank you again for bringing this to our attention, your feedback is really appreciated and important.
With best wishes,
The Heaven Team
Excellent products
Excellent products, does what it specifies on the label.
Very helpful and knowledgeable people at the end of the phone.
Would highly recommend the products.
30 juli 2025
Svar från Heaven by Deborah Mitchell
Thank you so much for your lovely review! We're delighted to hear that you're pleased with the products and that they're delivering exactly as promised. It's also lovely to know our team was able to support you, we pride ourselves on being knowledgeable and helpful whenever you need us. Your recommendation means a lot, and we truly appreciate your support!
Fabulous products arrived today
Fabulous products arrived today and I love the scent and luxury feel of the cleansing foam and dream cocktail shower wash. They were beautifully wrapped and the collagen oil is a game changer for my skin care routine thank you Charlotte for recommending when I had my last facial at Heaven Spa in Shifnal.
30 juli 2025
Svar från Heaven by Deborah Mitchell
Thank you so much for your review Joanne! We're so pleased to hear you’re loving the scent and luxurious feel of the cleansing foam and Dream Cocktail Shower Wash, and that the collagen oil has become a game-changer in your skincare routine. It's always our goal to provide products that truly make a difference, and we're so pleased Charlotte's recommendation during your facial hit the mark. We'll pass on your positive feedback to her!
We really appreciate your support and look forward to welcoming you back soon! 💛
Efficient and caring
My order was on my door step within a matter of days, all packaged securely and intact with a sample, how marvellous.
Thoroughly recommend this Co as they clearly do care about their products and customer satisfaction.
27 juli 2025
Cancelled my order
When I queried my late order they sent me a cancellation email stating g that they had cancelled it as requested.
Really needed the serum as it’s the only one I can use. Very poor!
11 juli 2025
Omdöme utan inbjudan
Svar från Heaven by Deborah Mitchell
Thank you for reaching out, and we’re so sorry to hear about this experience — we completely understand how frustrating it must have been, especially when it’s a product you rely on.
It sounds like there may have been a misunderstanding regarding your order, and we sincerely apologise for any confusion or inconvenience caused. This isn’t the level of service we aim to provide, and we’d love the chance to make it right.
Please get in touch with our customer care team at sales@heavenskincare.com, and we’ll do everything we can to resolve this quickly and ensure you get the serum you need.
Thank you for bringing this to our attention.
With best wishes,
The Heaven Team
Information
Would be really useful to have leaflet in box as to when and what to use as writing on products is so small you can’t read it.
Thank you
26 juni 2025
Svar från Heaven by Deborah Mitchell
Thank you so much for your feedback!
We really appreciate you taking the time to share your thoughts — and you’re absolutely right. We understand that the product text can sometimes be difficult to read, and a clear usage guide would be incredibly helpful.
We’re currently reviewing our packaging and customer experience, and your suggestion for a leaflet with instructions is a great one. In the meantime, if you ever need guidance on how or when to use a product, please don’t hesitate to reach out — we’re always happy to help.
Thank you again for your support and for being part of the Heaven family 💛
With love,
The Heaven Team
Very expensive and not seen any change…
Very expensive and not seen any change in my skin
26 juni 2025
Svar från Heaven by Deborah Mitchell
Thank you for your feedback — we really appreciate you taking the time to share your experience.
We’d love the opportunity to learn more about your skincare concerns and recommend products that may be better suited to your skin type and goals. Please feel free to reach out to our team — we’re always happy to help.
Thank you again for giving Heaven a try.
With best wishes,
The Heaven Team
I have just starting to use heaven skin…
I have just starting to use heaven skin care products therefore I need time to use them before I can make any comments.
26 juni 2025
Svar från Heaven by Deborah Mitchell
Thank you for your review!
Easy website to use,brilliant products…
Easy website to use,brilliant products and always delivered on time.Thank you Alison.
25 juni 2025
Svar från Heaven by Deborah Mitchell
Thank you so much for your lovely feedback, Alison!
We’re so pleased to hear you’ve had a smooth experience with the website and that your orders always arrive on time. It means a lot to know you’re enjoying our products — your support truly makes our day!
Thank you again for being part of the Heaven family 💛
With love,
The Heaven Team
Bought a small bottle of bee polish…
Bought a small bottle of bee polish omg your skin just feels like silk I wish I could afford lots of heaven's products but I can't unfortunately. So I will buy when I can afford it. But I highly recommend it. It's just awesome skin products. Five stars if not more
26 juni 2025
Svar från Heaven by Deborah Mitchell
Thank you so much for your lovely feedback!
We’re so glad you’re enjoying the Bee Polish — it really is a little pot of magic, and we’re thrilled to hear it’s made your skin feel like silk.
Your kind words mean the world to us, and we completely understand treating yourself when you can. Even the smallest Heaven moments can make a big difference.
Thank you for your recommendation and for being part of our community — five stars right back at you! ✨
With love,
The Heaven Team 💛
I love your skin care
I love your skin care. I use age-defiance moisturiser, which I have been using for a few years now.
I was in hospital as a patient this week and i was mistaken for a fifty something instead of my 71 years of age! So there you have it, your skincare is superb!
31 maj 2025
Svar från Heaven by Deborah Mitchell
Wow — thank you so much for sharing this!
What an incredible compliment to receive, and at 71 no less — mistaken for 50-something! We’re so glad the Age Defiance Moisturiser has become a trusted part of your routine and is clearly working wonders.
Stories like yours are exactly why we do what we do. Thank you for your loyalty over the years — we’re so grateful to have you as part of the Heaven family 💛
Wishing you a speedy recovery and continued glow,
With love,
The Heaven Team
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