Hardhatwatches Omdömen 

Svar från Hardhatwatches

28 juli 2026

Hi Robert,

We're sorry to hear about your experience and understand why you'd be frustrated.

To clarify, Hard Hat Watches are not drop shipped. We do have a warehouse in Sydney and normally dispatch orders from there. Unfortunately, we recently sold out of some of our stock, so to avoid even longer delays we arranged for a small number of orders to be shipped directly from our manufacturing partner.

Our watches are designed exclusively for Hard Hat Watches, feature our engraved branding, and are built in collaboration with our manufacturers to continually improve the product. While they are manufactured overseas—as is the case with the vast majority of smartwatches—they are not generic products purchased from online marketplaces.

I've also sent you a personal email because we'd genuinely like the opportunity to turn your experience around and see what we can do to make things right.

Cheers,

Johnny
Hard Hat Watches

Svar från Hardhatwatches

27 juli 2026

Hi Heath,

We're sorry to hear you've had this experience.

Unfortunately, we recently sold out of our Foreman range, which has caused a slight delay while we wait for new stock to arrive. We completely understand how frustrating this is, especially when you were expecting a quicker delivery.

I've also sent you a personal email so I can look into your order and see what we can do to make this right.

Regarding your comments about AliExpress, Hard Hat Watches are exclusive to our brand. While there are cheaper imitation products online that may look similar, our watches cannot be purchased on AliExpress.

We'd really appreciate the opportunity to resolve this for you.

Cheers,

Johnny
Hard Hat Watches

Svar från Hardhatwatches

Publicerad 26 juli 2026

Hi Michael,

Thank you for taking the time to leave your feedback.

I'm really sorry to hear you've experienced these issues with your watch. What you've described certainly isn't the experience we want any of our customers to have.

I've tried searching our system using your name but unfortunately haven't been able to locate your order, so I'd really appreciate the opportunity to look into this further.

Could you please send us an email at support@hardhatwatches.com.au and ask for Johnny. I'll personally investigate your order, get to the bottom of what's happened, and do everything I can to get this sorted for you.

I look forward to hearing from you.

Cheers,

Johnny
Hard Hat Watches

Svar från Hardhatwatches

23 juli 2026

Hi Andy,

Thank you so much for the awesome review!

It really means a lot to hear that. We pride ourselves on looking after our customers, so it's great to know we were able to get your issue sorted quickly.

We appreciate you taking the time to share your experience, and we're always here if you ever need a hand with anything in the future.

Thanks again for supporting Hard Hat Watches!

Cheers,

Johnny
Hard Hat Watches

Svar från Hardhatwatches

23 juli 2026

Hi Melissa,

Thank you for taking the time to leave your feedback.

I'm genuinely sorry to hear about your experience. I completely understand how frustrating it must have been to experience issues with multiple watches and to feel like the process wasn't as smooth as it should have been.

I've actually found your previous correspondence with us, and I'm going to reach out to you personally via email because I'd really like the opportunity to review everything from the beginning and see what we can do to make this right.

If for any reason you don't receive my email, please feel free to contact us directly at **[support@hardhatwatches.com.au](mailto:support@hardhatwatches.com.au)** and ask for **Johnny**. I'll personally look after your case.

Thanks again for your feedback, and I hope we can work towards a resolution.

Cheers,

Johnny
Hard Hat Watches

Svar från Hardhatwatches

20 juli 2026

Hi Lisa,

Thank you for taking the time to leave your feedback.

I'm really sorry to hear your husband's Foreman watch has developed an issue after a few months of use. I completely understand how disappointing that would be, especially as it was purchased as a birthday gift.

I've been able to see that we've been in contact with Anthony regarding the watch and have been working through some troubleshooting steps before discussing the available options.

We genuinely appreciate your feedback and value every customer.

I have also emailed your partner personally to help rectify this. I've messaged to offer a substantial discount as a gesture of goodwill.

Cheers,

Johnny
Hard Hat Watches

Svar från Hardhatwatches

20 juli 2026

Hi Ciaran,

I'm really sorry to hear you've had this experience.

Three weeks is certainly longer than we'd expect, and I completely understand how frustrating it is when your tracking hasn't updated as you'd hoped.

I'd really like the opportunity to look into this personally and find out exactly what's happened with your order.

Could you please send us an email at **[support@hardhatwatches.com.au](mailto:support@hardhatwatches.com.au)** and ask for **Johnny**? I'll personally investigate your shipment and work with you to get this resolved as quickly as possible.

I look forward to hearing from you.

Cheers,

Johnny
Hard Hat Watches

Svar från Hardhatwatches

13 juli 2026

Hi Charlotte,

Thank you so much for taking the time to leave such an awesome review!

We're sorry to hear your strap broke, but we're really glad we were able to get it sorted quickly for you. We know how important it is to stand behind our products, and making the warranty process as easy as possible is something we take a lot of pride in.

It also means a lot to hear your kind words about our customer service. We genuinely enjoy helping our customers, whether it's answering questions before they buy or supporting them afterwards.

Thanks again for your support and for being part of the Hard Hat community. We hope your Big Rig continues to serve you well on and off the job site!

Cheers,

Johnny
Hard Hat Watches

Svar från Hardhatwatches

5 juli 2026

Hi Nick,

Thanks for taking the time to leave your feedback.

I'm genuinely sorry to hear you've had issues with both your original watch and your replacement. That's certainly not the experience we want any of our customers to have.

I'd also like to clarify one point in your review. Hard Hat Watches are not Alibaba or dropship products. Every Hard Hat watch is designed by our team here in Australia specifically for hardworking tradies. They are exclusive to Hard Hat Watches and can't be purchased on Alibaba.

I'd really appreciate the opportunity to help resolve this for you. Please email our support team and ask for Johnny. I'll personally look after your case and work with you to find a solution you're happy with.

We genuinely value all feedback and are committed to supporting our customers when things don't go as planned.

Cheers,

Johnny
Hard Hat Watches

Svar från Hardhatwatches

5 juli 2026

Hi Adrian,

Thanks for taking the time to leave your feedback.

Firstly, we're sorry to hear you've had this experience. We completely understand how frustrating it would be to have an issue with both your original watch and the replacement.

I've actually reached out to you personally via email because I'd really like the opportunity to make this right. My name is Johnny, and I'd be more than happy to organise another replacement and personally oversee the process to ensure you receive a watch that performs as expected.

At Hard Hat Watches, we stand behind our products and our warranty, and while electronic devices can occasionally develop faults, what you've experienced certainly isn't the experience we want our customers to have.

Please reply to my email, or if you don't receive it, contact us directly and ask for Johnny. I'll make sure we get this sorted for you.

Cheers,

Johnny
Hard Hat Watches

Svar från Hardhatwatches

1 juli 2026

G'day Erika,

Thanks heaps for taking the time to leave us a review. Really appreciate it!

Awesome to hear the watch has been pulling its weight on your camping trip, on the road crew, and over the weekends. That's exactly what we build them for—something tough, reliable, and ready for whatever you throw at it.

Glad the GPS, battery life, and notifications have all been spot on, and cheers for the kind words about our shipping and customer support too. We do our best to look after our customers.

Thanks again for backing an Aussie business. Hope the watch keeps serving you well for years to come!

Cheers,

Johnny
Hard Hat Watches

Svar från Hardhatwatches

28 juni 2026

Hi J,

I'm really sorry to hear about your experience. That's certainly not what we want for any of our customers.

I'd really appreciate the opportunity to personally look into what's happened and see what I can do to make things right for you.

Could you please send us an email at support@hardhatwatches.com.au and ask for Johnny? I'll investigate your case personally and do everything I can to help resolve this for you.

While the vast majority of our watches perform exactly as intended, technology can occasionally develop faults, and when that happens we genuinely want the opportunity to fix things for our customers.

I look forward to hearing from you and hopefully turning your experience around.

Cheers,

Johnny
Hard Hat Australia Pty Ltd

Svar från Hardhatwatches

21 juni 2026

Hi Tony,

Thank you for taking the time to leave your feedback, and I'm genuinely sorry to hear about your experience.

This certainly isn't the level of service or product experience we aim to provide. I'd really appreciate the opportunity to personally look into what happened and see if there's anything we can do to help turn your experience around.

Could you please email us at support@hardhatwatches.com.au and ask for Johnny? I'll personally review everything from your order through to your previous correspondence and do my best to find a suitable resolution for you.

I look forward to hearing from you.

Johnny
Hard Hat Australia Pty Ltd

Svar från Hardhatwatches

17 juni 2026

Hi Andy,

Thank you for taking the time to leave your feedback, and I'm genuinely sorry to hear about your experience.

That's certainly not the experience we want any customer to have, especially after we had already sent a replacement. I'd really like the opportunity to personally look into what has happened here, including why you haven't received a response to your recent emails.

Could you please send us an email at support@hardhatwatches.com.au and ask for Johnny? I'll personally handle your case from start to finish and do everything I can to help rectify the situation for you.

While technology products can occasionally develop faults, it's certainly not the standard we strive for, and I'd appreciate the chance to make this right.

I look forward to hearing from you.

Johnny
Hard Hat Australia Pty Ltd

Svar från Hardhatwatches

16 juni 2026

Hi Erin,

Thanks for taking the time to leave a review, and I'm sorry to hear about your experience.

While we're pleased your watch lasted 18 months, we completely understand your frustration with both the strap issue and the watch eventually stopping working.

I've actually sent you an email personally to see what we can do to help turn this experience around for you. We genuinely value our customers and would love the opportunity to make things right.

Please keep an eye on your inbox, and I look forward to speaking with you soon.

Cheers,

Johnny
Hard Hat Australia Pty Ltd

Svar från Hardhatwatches

16 juni 2026

Hi Cassie,

Thank you for taking the time to leave a review and share your experience.

Firstly, we'd like to apologise for the frustration you experienced during the return process. Unfortunately, there was an error on our side regarding returns from the UK, and we understand this made what should have been a straightforward process much more difficult than it needed to be.

We also want to clarify that our money-back guarantee is genuine, and we do not charge fees that prevent customers from accessing that guarantee. In your case, we understand the international shipping complications and customs issues created unnecessary hurdles, and we're sorry for that.

We're pleased we were able to reach a resolution with you directly, but we acknowledge the process took longer than it should have, particularly with the time difference between the UK and Australia.

I've also sent you an email personally to see if there's anything further we can do to help and to ensure you're completely looked after.

Thank you again for your feedback, as it helps us improve our processes for international customers.

Johnny
Hard Hat Australia Pty Ltd

Svar från Hardhatwatches

10 juni 2026

Hi Scott,

Thank you for taking the time to leave a review.

I'm really sorry to hear you've had a disappointing experience with your Hard Hat Watch. Unfortunately, I haven't been able to identify your order or locate your details from the information provided in the review.

Could you please send an email to support@hardhatwatches.com.au and ask for me personally, Johnny. I'd genuinely like the opportunity to look into this further and see what we can do to help resolve the issue for you.

While technology products can occasionally develop faults, we take these matters seriously and always do our best to assist our customers and find a fair outcome.

I look forward to hearing from you and hopefully turning this experience around.

Cheers,

Johnny
Hard Hat Australia Pty Ltd

Svar från Hardhatwatches

10 juni 2026

Hi Horace,

Thank you for your feedback. We're sorry to hear about the experience you've had with your Hard Hat Watch.

After receiving your email, our support team responded with troubleshooting steps and requested further information so we could investigate the issues you were experiencing. Unfortunately, we never received a reply, so we weren't able to continue assisting or determine whether the issue was related to the watch itself or a setup/configuration problem.

I have now personally reached out to you via email to see if we can still help resolve this matter. We'd genuinely appreciate the opportunity to investigate the concerns you've raised and work towards a positive outcome.

While technology products can occasionally experience faults, we take all customer feedback seriously and always do our best to assist when issues are reported.

Please keep an eye on your inbox and feel free to reply to my email directly.

Kind regards,

Johnny
Hard Hat Australia

Svar från Hardhatwatches

8 juni 2026

Hi Anthony,

Thank you for taking the time to leave your review and for sharing your experience.

I'm glad to hear you were happy with the overall look of the watch and the durability of the casing. However, I'm sorry to hear about the touchscreen issue you've experienced after exposure to beach conditions.

While these situations are uncommon, technology products can occasionally develop faults and we certainly understand how frustrating that can be.

I've already looked into your case and have added you to our replacement list so that a replacement watch can be sent out as soon as possible.

We genuinely appreciate your feedback as it helps us continue improving both our products and our processes.

Thank you again for your support, Anthony, and we look forward to getting this sorted for you.

Johnny
Hard Hat Australia

Svar från Hardhatwatches

8 juni 2026

Hi Nature,

Thank you for taking the time to leave your feedback, and I'm sorry to hear about your experience.

I have tried searching our system but unfortunately I have not been able to locate an order or contact details that match your review. If you could please email us at support@hardhatwatches.com.au and ask for Johnny, I would genuinely like the opportunity to look into this further and see what we can do to help rectify the situation for you.

While the vast majority of our customers have a positive experience with their watches, technology products can occasionally develop faults, and when that happens we always do our best to assist and find a resolution.

In regard to the reviews, all reviews on Trustpilot are submitted by real customers and we certainly don't want anyone to feel disappointed with their purchase. That's exactly why I'd appreciate the chance to investigate your concerns and work towards a solution.

I look forward to hearing from you.

Johnny
Hard Hat Australia