Had a bit of an issue with trying to swap my subscription from normal vitamins to pregnancy ones for new mums. A lovely man named John helped me with this and my return, and he also offered to reimbur... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Sunt la a 3 a achizitie Hair Burst si de fiecare data am fost multumita. Eu folosesc gama anticadere dar am incercat si vitaminele si sprayul pentru crestere si volum care mi a placut foarte mult. De... Se mer
Företaget har svarat
Šampón, kondicionér aj masku na dlhšie a silnejšie vlasy používam pár mesiacov. Vlasy sú o niečo pevnejšie a menej vypadávajú. Čo je negatívum týchto produktov, šampón veľmi štípe v očiach, čo som pri... Se mer
Företaget har svarat
I cannot comment on the product yet as after nearly 2 weeks of waiting my order has still not arrived despite paying postage. Update : Hairburst have handled my complaint so well and responded immedia... Se mer
Företaget har svarat
Företagsinformation
- Butik med hårprodukter
- också i
- Butik med vitaminer och tillskott
- Hälsa- och skönhetsbutik
- Leverantör av skönhetsprodukter
Skrivet av företaget
Hairburst is a haircare brand backed by over a decade of research, trusted by more than 1 million customers worldwide. Our range of clinically proven vitamins, supplements and topical treatments targets the internal and external causes of hair loss, thinning and damage. 88% of customers say their hair looks better after just 90 days. Real results, proven science, healthier hair.
Kontaktuppgifter
Storbritannien
- support@hairburst.com
- hairburst.com
4,3
Utmärkt
5 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
IMÁDOM😍Másodjára rendeltem.
23 september 2026
Svar från Hairburst
Kedves Piroska!
Nagyon örülünk, hogy ennyire szereted a Hairburst termékeinket, és hogy ismét tőlünk rendeltél! Nagyon sokat jelent számunkra a bizalmad és a támogatásod.
Reméljük, hogy az új rendelésedet is épp annyira fogod szeretni, mint az elsőt!
Üdvözlettel,
A Hairburst Ügyfélszolgálati Csapata
The answer was quick and i was…
The answer was quick and i was pleasantly surprised with the service. 10/10
30 september 2026
Omdöme utan inbjudan
Svar från Hairburst
Hello Nella,
We’re so glad you had a great experience with our team! Thanks so much for your kind words.
Kind regards,
Hairburst Customer Care Team
Expensive subscription for poor quality product and delivery
Unfortunately there have been no improvements to hair or shedding even after few months. My first subscription was missing products, and my second subscription was late so there was a few days gap in tablets - my other supplement and skincare subscriptions deliver earlier to provide an overlap and continuous course. I was also left short of tablets without the correct number to take so it appears there weren't as many as advertised. Unfortunately it's an expensive subscription for poor quality product and delivery. The only positive was when I contacted the team about missing deliveries, they responded quickly and efficiently.
25 september 2026
Omdöme utan inbjudan
Svar från Hairburst
Hello Rebecca,
Thank you so much for taking the time to share your experience with us, and we are truly sorry to hear about the difficulties you have encountered throughout your subscription. We completely understand your frustration, and we acknowledge that this has fallen far short of the standard you deserve.
We are glad to hear that our team responded quickly and efficiently when you reached out, and we will make sure to pass that positive feedback on. However, we recognise that a good response alone does not make up for missing products, late deliveries, and not seeing the results you were hoping for after several months of use.
We would very much like the opportunity to make this right for you. We have reached out to request your order details so that we can contact you directly and find the best possible solution as quickly as possible.
Thank you again for bringing this to our attention, and we sincerely apologise for the entire experience. We truly hope to have the opportunity to change your mind about Hairburst and show you the level of service and quality you deserve.
Kindest regards,
Hairburst Customer Care
The company is reaching out regularly…
The company is reaching out regularly to check on progress and I had multiple emails regarding my next order telling me when they were sending the parcel out. There is also always lots of information on different products.
24 september 2026
Svar från Hairburst
Hi Fern,
It’s so lovely to hear that our communication has made things easier for you. We really appreciate you taking the time to share your experience with us.
Kind regards,
Hairburst Customer Care Team
Quick and efficient
John replied to my email quickly and efficiently sorting out a missing item for me. It was sent and I received it within a week, no fuss. Great customer service.
23 september 2026
Omdöme utan inbjudan
Svar från Hairburst
Hi Claire,
We’re so happy to hear John was able to help and get everything sorted for you. Thank you for taking the time to share your experience with us!
Warmly,
Hairburst Customer Care Team
Svar från Hairburst
Hey Clare,
So lovely to hear you had a great experience! We really appreciate you taking the time to leave us a review.
Warmly,
Hairburst Customer Care Team
Šampón+kondicionér+maska
Šampón, kondicionér aj masku na dlhšie a silnejšie vlasy používam pár mesiacov. Vlasy sú o niečo pevnejšie a menej vypadávajú. Čo je negatívum týchto produktov, šampón veľmi štípe v očiach, čo som pri iných značkách nezaznamenala a prijala by som iné balenie pre kondicionér nakoľko sa ťažko vytláča. S maskou som spokojná.
30 september 2026
Omdöme utan inbjudan
Svar från Hairburst
Dobrý deň Simona,
Ďakujeme, že ste si našli čas a podelili sa s nami o svoju skúsenosť. Sme radi, že ste zaznamenali zlepšenie pevnosti vlasov a menej vypadávania, to je pre nás veľmi potešujúce!
Zároveň si veľmi vážime Vašu konštruktívnu spätnú väzbu ohľadom šampónu a obalu kondicionéra. Tieto pripomienky sú pre nás nesmierne cenné a určite ich postúpime nášmu tímu.
Jeden z členov nášho tímu sa s Vami čoskoro spojí, aby Vám mohol poskytnúť ďalšiu podporu a pomôcť Vám čo najlepšie využiť naše produkty.
Ďakujeme za Vašu vernosť a za to, že ste súčasťou komunity Hairburst.
S pozdravom,
Hairburst Customer Care
John was helpful and fair
John was helpful and fair but your policy is not so flexible and customer friendly. I submitted a request to exchange gift items.
29 september 2026
Omdöme utan inbjudan
Svar från Hairburst
Hello Noémi,
Thank you so much for sharing your thoughts with us. We’re really pleased to hear that John was able to provide helpful support.
We also value your comments regarding our exchange policy. We’re always open to listening and looking for ways to improve, so your input truly means a lot to us.
Thanks again for taking the time to share your experience, Noémi. It was lovely to hear from you!
Warm Regards,
Hairburst Customer Care Team
My order was dispatched exceptionally…
My order was dispatched exceptionally quickly after payment. I have been taking Hairboost for about a month as recommended, and my hair loss has almost stopped. I am very satisfied with both the shopping experience and the results so far.
23 september 2026
Svar från Hairburst
Hi Zuzana,
Thank you so much for taking the time to leave us such a lovely review! We’re so happy to hear that your order arrived quickly and that you’re already enjoying great results with your Hairburst products.
It truly means a lot to know you’re happy with your experience. Thank you again for your kind support!
Kindest Regards,
Hairburst Customer Care Team
Where is my order?? Update..
After posting my review, I was contacted personally and was genuinely impressed by how quickly and professionally they responded. They took my concerns seriously, explained that my order had finally been dispatched, escalated the delivery with the courier, and even offered three additional surprises as a gesture of goodwill!!
(Although I am still waiting for the parcel to arrive, their response has definitely changed my impression of Hairburst in a positive way? I really appreciate that they listened and made a genuine effort to put things right.)
I will update my review again once I receive my order.
I originally ordered because I already loved one of their shampoos, which I bought locally. After seeing their offer on Instagram, I was excited to try more of their products.
The last update:
I am very happy to let you know that parcels arrived in perfect condition!!
And oh my, everything smells ABSOLUTELY wonderful!!! I am so excited to start using it.
The gifts were such a beautiful surprise and made my daughters especially happy!!
I am really glad everything worked out in the end. Thank you!!!!
29 september 2026
Omdöme utan inbjudan
Svar från Hairburst
Hello Júlia,
Thank you for sharing your experience, and we sincerely apologise for the lack of a clear response up until now. You are absolutely right to expect more than an apology, and we are sorry that we have not met that standard.
We have some positive news to share. Tracking information for your order is now available, so you can follow your delivery every step of the way. One of our team members will also be reaching out to you directly very shortly to provide you with a full explanation and ensure everything is resolved for you promptly.
We truly appreciate your patience throughout this, and we look forward to making this right for you.
Kindest regards,
Hairburst Customer Care
Csillagos 5-ös customer service
Csillagos 5-ös customer service. ☺️ A weboldalon leadott rendelésemmel volt egy kis probléma, a csomagom rossz áron volt feltűntetve és a 2ből csak 1 tételt kaptam meg. A panaszomra Chichi egyből válaszolt és el is küldte a hiányzó terméket saját hibájuk okán. ☺️ Ezúton is nagyon köszönöm!!🤍
28 september 2026
Omdöme utan inbjudan
Svar från Hairburst
Kedves Henriett!
Köszönjük, hogy értékelést írt nekünk! Nagyon sajnáljuk, hogy a rendelésével kapcsolatban kezdetben probléma adódott, de nagyon örülünk, hogy Chichi ilyen segítőkész volt a megoldásában. Hálásak vagyunk a támogatásáért!
Hairburst csapat x
I love this brand!
I’ve been using your hair products now for just over a year and the difference in my hair is so noticeable. My hair is stronger, less frizzy and does not go greasy as quickly as it did with other shampoo/conditioners. Its that good, Ive discovered my 25-year-old son has been using it too!! From ordering to delivery is so quick too, which i like as I’m a last-minute kind of girl.
31 januari 2026
Svar från Hairburst
Hi Susan,
Thank you for taking the time to leave us a review!
We're so happy to hear that you've been loving your results - we're so happy to be on your hair journey with you and we're so grateful to have you as a part of our community!
Team Hairburst x
The best service
I had an issue with an order I placed. I made contact with Hair Burst and Anne dealt with the issue very quickly. Very satisfied with the service I received and will definitely buy again 🩷
26 september 2026
Omdöme utan inbjudan
Svar från Hairburst
Hey Laura,
Thank you for taking the time to leave us a review!
We're so sorry to hear about the initial order issue here however we're so pleased that Anne was able to resolve this so efficiently. We really appreciate your support!
Team Hairburst x
Chichi was amazing
Chichi was amazing, so kind and helpful. I felt she really took the time to understand what it was I wanted/needed
22 september 2026
Omdöme utan inbjudan
Svar från Hairburst
Hey Jo,
Thanks so much for taking the time to review us!
We're so happy to hear that you've had such a great experience with Chichi - we're so grateful for your support!
Team Hairburst x
Had an issue with a product that was…
Had an issue with a product that was sent to me damaged. Emailed hairburst and they replied the next day and organised a replacement product to be sent which arrived the next day. Very fast and efficient communication and sorted the problem swiftly. Very impressed
21 september 2026
Omdöme utan inbjudan
Svar från Hairburst
Hi Bethanie,
Thank you so much for your review!
We're really sorry to hear about the initial product damage here however we're so pleased that our Customer Care team were able to resolve this so efficiently. We hope that you love your order and we're so grateful for your support!
Team Hairburst x
I emailed Hair Burst with a question…
I emailed Hair Burst with a question and received a prompt reply that answered it; thank you.
22 september 2026
Omdöme utan inbjudan
Svar från Hairburst
Hi there,
Thank you so much for taking the time to leave us a review, we're so grateful for your support!
Team Hairburst x
Placed a order for the first time last…
Placed a order for the first time last week as there was a great deal on a bundle what included shampoo, conditioner, 3 months supply of hair gummies and a free travel sized gift set also..fantastic offer. Arrived later that week. Unfortunately the gift set was missing so contacted customer services who were amazing, replied next day and were quick and efficient in resolving the issue and sent the gift set out the next day. Too early to give out a review on the products however used the shampoo and conditioner and my hair was lovely soft and fresh from first use. Very hapoy customer and will order again
17 september 2026
Omdöme utan inbjudan
Svar från Hairburst
Hey Emma,
Thank you so much for leaving us a review!
We're really sorry to hear about the initial missing gift set however we're so happy to hear that our Customer Service team were so helpful in resolving this and that you've been loving your order. We're so grateful to have you as a part of our community!
Team Hairburst x
Anne responded promptly to my email…
Anne responded promptly to my email when my order was incorrect. She came across as friendly and helpful. She has confirmed my order will be dispatched and apologised for the inconvenience. Thank you!
21 september 2026
Omdöme utan inbjudan
Svar från Hairburst
Hey Stephanie,
Thanks so much for taking the time to review us!
We're so sorry to hear about the initial order issue however we're so pleased to hear that Anne was able to resolve this so efficiently. We really appreciate your support!
Team Hairburst x
Happy with the prompt response and how…
Happy with the prompt response and how quickly my issue was resolved.
21 september 2026
Omdöme utan inbjudan
Svar från Hairburst
Hi Mary,
Thanks so much for your review!
We're so happy to hear that you've had such a great experience with our Customer Service team - we really appreciate your support!
Team Hairburst x
Už nikdy více!!
Už nikdy více!!! Šampon a kondicionér od Hairburst jsem používala něco málo přes měsíc. První dojem super, krásně voní, jen ne bohužel na vlasech. Po měsíci používání vlasy ztratily lesk, kvalitu, začaly se krepatit a celkově nevypadaly zdravě. Ve finále jsem si hlavu musela mýt každý den, protože vlasy byly splihlé a vypadaly neumytě, prostě hrozně! Přešla jsem na svůj dřívější šampon a už po prvním umytí se vlasy zlepšily. Snad tahle recenze pomůže někomu ušetřit peníze, protože to je jen marketingový podvod, který propagují béčkové celebrity a ,,influencerky,, které dostávají peníze za to, že doporučují tenhle sajrajt, ale očividně ho na své vlasy nikdy nepoužily! Děkuji, nechci!!!
21 september 2026
Omdöme utan inbjudan
Svar från Hairburst
Dobrý den,
děkujeme, že jste si našla čas a sdílela svou zkušenost s námi, i když víme, že to bylo velmi negativní. Upřímně se omlouváme za zklamání, které jste zažila s naším šamponem a kondicionérem. Naprosto chápeme Vaši frustraci a bereme Vaši zpětnou vazbu velmi vážně.
Každý typ vlasů je jiný a reaguje na různé přísady odlišně, a je zřejmé, že naše produkty bohužel nebyly tou správnou volbou pro Váš typ vlasů. To je pro nás velmi důležitá informace a budeme ji sdílet s naším týmem.
Rádi bychom využili příležitost situaci napravit. Obrátili jsme se na Vás s žádostí o Vaše objednávkové údaje, abychom Vás mohli kontaktovat přímo a co nejrychleji najít nejlepší řešení pro Vás.
Ještě jednou děkujeme, že jste nás na toto upozornila, a omlouváme se za celou tuto zkušenost. Doufáme, že Vám dáme příležitost změnit názor na Hairburst.
S pozdravem,
Hairburst Customer Care
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.