Had a bit of an issue with trying to swap my subscription from normal vitamins to pregnancy ones for new mums. A lovely man named John helped me with this and my return, and he also offered to reimbur... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Sunt la a 3 a achizitie Hair Burst si de fiecare data am fost multumita. Eu folosesc gama anticadere dar am incercat si vitaminele si sprayul pentru crestere si volum care mi a placut foarte mult. De... Se mer
Företaget har svarat
Šampón, kondicionér aj masku na dlhšie a silnejšie vlasy používam pár mesiacov. Vlasy sú o niečo pevnejšie a menej vypadávajú. Čo je negatívum týchto produktov, šampón veľmi štípe v očiach, čo som pri... Se mer
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I cannot comment on the product yet as after nearly 2 weeks of waiting my order has still not arrived despite paying postage. Update : Hairburst have handled my complaint so well and responded immedia... Se mer
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Företagsinformation
- Butik med hårprodukter
- också i
- Butik med vitaminer och tillskott
- Hälsa- och skönhetsbutik
- Leverantör av skönhetsprodukter
Skrivet av företaget
Hairburst is a haircare brand backed by over a decade of research, trusted by more than 1 million customers worldwide. Our range of clinically proven vitamins, supplements and topical treatments targets the internal and external causes of hair loss, thinning and damage. 88% of customers say their hair looks better after just 90 days. Real results, proven science, healthier hair.
Kontaktuppgifter
Storbritannien
- support@hairburst.com
- hairburst.com
4,3
Utmärkt
5 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Shampoo for greasy hair
Ordered the shampoo for greasy hair and I don’t have to wash my hair as often and I think my hair has got thicker.
29 september 2026
Svar från Hairburst
Hi Glen,
Thank you for leaving us a review!
We're so happy to hear that you've been loving our Oily Shampoo so far - we're so grateful for your support!
Team Hairburst x
Missing items, no resolve, discretions with the online order system and not honouring buy one get one free
Having been a customer of theirs for a while, I have been very disappointed with my latest order. More than half of it was missing. I thought I had done the buy one get one free on all purchases as advertised, unfortunately the online order form only showed one free bundle (I hadn't noticed there was a discretion), yet even that didn't come complete. I ordered two Summer bundles (all full size products) and I should have received two Summer bundles for free under the Buy One Get One Free offer. I have been back and fourth at a time when I don't need this stress, I've been in and out of hospital. When a second parcel arrived it contained travel size serums for one of my paid for bundles and the one for the only free bundle I received. The lady I have been dealing with is friendly, but is not listening to what I'm saying, ignoring what doesn't suit and keeps referring back to an order, which obviously shows a mistake in the system and hasn't acknowledged the travel size products that have been sent instead of full size. I seem to be talking to a brick wall. This stuff is not cheap and I only bought it because of the offer on - I wouldn't buy from here again.
13 oktober 2026
Omdöme utan inbjudan
Svar från Hairburst
Hello Rebecca,
Thank you for taking the time to share your experience, and we are truly and deeply sorry for everything you have been through, especially during such a difficult time with your health. That is the last thing you needed, and we sincerely apologise that this has caused you additional stress.
We hear you, and we want you to know that your concerns have not gone unnoticed. We are sorry that you have felt unheard throughout this process, and we are committed to making sure this is fully and properly resolved for you.
Our Social Team are currently working on this for you and are getting everything arranged. You should receive a reply from them very shortly to confirm the next steps and get your missing items sorted as quickly as possible.
We truly appreciate your loyalty as a customer, and we hope to have the opportunity to make this right for you.
Kind Regards,
Hairburst Customer Care Team
problem is not solved until now,I am…
problem is not solved until now,I am missing half of my order
10 oktober 2026
Omdöme utan inbjudan
Svar från Hairburst
Hello Hana,
Thank you for taking the time to leave a review, and we sincerely apologise that your issue has not yet been resolved. We completely understand how frustrating it must be to still be waiting for your missing items, and we are truly sorry for the delay.
We can confirm that our Social Team are currently working on this for you and are getting everything arranged. You should receive a reply from them very shortly to confirm the next steps and get your missing items sorted as quickly as possible.
We appreciate your patience, and we are committed to making this right for you.
Kindest regards,
Hairburst Customer Care
Svar från Hairburst
Hey Mozhgan,
Thank you for leaving us a review - we're so grateful for your support!
Team Hairburst x
I had an issue with the delivery…
I had an issue with the delivery adress, that changed when i was paying the order. I didnt notice and ordered it. Once i noticed i wrote to the customer service, which answered me the same day and switched the adress to that one i wanted. I really liked the speed and of am aswer and that they helped me with my issue immediately. Chichi was very kind me too.
7 oktober 2026
Omdöme utan inbjudan
Svar från Hairburst
Hi Veronika,
Thank you for taking the time to leave us a review!
We're so sorry to hear that there was an initial address issue here however we're so happy to hear that Chichi was so helpful in resolving this. We really appreciate your support!
Team Hairburst x
Sunt la a 3 a achizitie Hair Burst si…
Sunt la a 3 a achizitie Hair Burst si de fiecare data am fost multumita. Eu folosesc gama anticadere dar am incercat si vitaminele si sprayul pentru crestere si volum care mi a placut foarte mult. De asemenea am incercat si tonicul pentru scal care mi a oferit o hidratare si o curatare mai intensa decat de obicei. Produsele hair burst imi lasa parul moale si voluminos
8 maj 2026
Omdöme utan inbjudan
Svar från Hairburst
Bună,
Irina! Îți mulțumim foarte mult că ne-ai lăsat o recenzie! Ne bucurăm enorm să aflăm că ești încântată de rezultatele de până acum și că îndrăgești Hairburst. Suntem foarte recunoscători că faci parte din comunitatea noastră și apreciem din suflet sprijinul tău!
Echipa Hairburst x
Svar från Hairburst
Hey Doru,
Thanks so much for taking the time to review us!
We're so happy to hear that you've had such a great experience with the team - we're so grateful for your support!
Team Hairburst x
Customer Service
The customer service I received after having a slight issue with my delivery from Hairburst has been amazing. The issue was resolved, promptly and another product was sent out immediately. Thank you so much to Chichi, who sorted it for me. Fantastic customer service.
7 oktober 2026
Omdöme utan inbjudan
Svar från Hairburst
Hi Julie,
Thank you so much for leaving us a review!
We're so sorry to hear about the initial delivery issue here however we're so happy that Chichi was able to resolve this so efficiently. We're so grateful for your support!
Team Hairburst x
I cannot praise John highly enough for…
I cannot praise John highly enough for the exceptional customer service he provided. He was incredibly helpful, friendly and professional throughout, and went above and beyond to make sure my issue was resolved. It was so refreshing to deal with someone who genuinely cared about helping and took the time to listen and explain everything clearly.
John is a real credit to the company and an absolute asset to the customer service team. Customer service like this makes such a difference, and I honestly couldn’t have asked for better support. Thank you so much, John! Highly recommended! 👏🏼🌟
7 oktober 2026
Omdöme utan inbjudan
Svar från Hairburst
Hey Sal,
Thank you for taking the time to leave us a review!
We're so sorry to hear about the initial order issue here however we're so happy to hear that John was able to resolve this so efficiently. We're so grateful for your support and to have you as a part of our community!
Team Hairburst x
Svar från Hairburst
Hi Aline,
Thank you for taking the time to leave us a review - we really appreciate your support!
Team Hairburst x
Svar från Hairburst
Hi there,
Thank you for leaving us a review - we really appreciate your support!
Team Hairburst x
Excellent customer service and thanks…
Excellent customer service and thanks Anne for sorting out my issue
30 september 2026
Svar från Hairburst
Hi there,
Thank you so much for taking the time to leave us a review!
We're so happy to hear that you've had such a great experience with Anne - we really appreciate your support!
Team Hairburst x
Svar från Hairburst
Hey Ada,
Thank you for taking the time to review us - we're so grateful for your support!
Team Hairburst x
Quick response and help provided by…
Quick response and help provided by Chichi.
6 oktober 2026
Omdöme utan inbjudan
Svar från Hairburst
Hey Bettina,
Thank you for leaving us a review - we're so grateful for your support!
Team Hairburst x
So far I’m loving the products although…
So far I’m loving the products although it is early days. I have to say customer service is 1st class. My order went to wrong address, totally my fault it was my old address, therefore it was returned to sender. It was despatched to me again with no charge. My motto is if you look after your customer they will look after you 🤗
5 oktober 2026
Omdöme utan inbjudan
Svar från Hairburst
Hi Jean,
Thank you so much for taking the time to review us!
We're so sorry to hear about the initial address issue however we're so pleased that our Customer Service team were able to resolve this so efficiently and that you're loving your order so far!
Team Hairburst x
Fantastic customer service from Chichi
Fantastic customer service from Chichi! I accidentally entered the wrong address for my Hairburst delivery and emailed to see if it could be resolved. Chichi responded within 10 minutes and sorted everything out for me straight away.
Thank you so much, Chichi for your quick and helpful response. Amazing customer service!
5 oktober 2026
Omdöme utan inbjudan
Svar från Hairburst
Hey Tasha,
Thank you so much for sharing this! We completely understand how worrying it can be when you realise an order has been sent to the wrong address, so we’re really glad Chichi was able to step in quickly and get everything sorted for you.
We’ll be sure to pass your lovely feedback on to Chichi — we know she’ll be so happy to hear that her quick response and support made a difference.
Thank you again for your kind words and for choosing Hairburst. We’re so pleased we could help!
Warm regards,
Hairburst Customer Care Team
I have been using hair burst products…
I have been using hair burst products for a few years now and love them all. I use the shampoo and conditioner for both curly and wavy hair and longer and stronger hair and they do what they say on the bottle! I also use the hair gummies and have definitely noticed improvement in those thinning spots around my forehead. I have got my daughter and daughter in law using them too!
Customer service is also quick to respond and very helpful!
5 oktober 2026
Omdöme utan inbjudan
Svar från Hairburst
Hi MS,
Thank you so much for taking the time to share this with us! It’s lovely to hear that you’ve been enjoying Hairburst for so many years and have been happy with the results.
And hearing that you’ve recommended us to your family honestly means so much! We’re also really pleased to know our Customer Care Team could make your experience even better.
Thank you for being part of the Hairburst family all these years, we’re so grateful for your support.
Kind regards,
Hairburst Customer Care Team
Svar från Hairburst
Ahoj Renata,
Ďakujeme Vám za krásnu recenziu! Veľmi nás teší, že si užívate naše produkty. Veľmi si to vážime!
Ďakujeme,
Tím zákazníckej starostlivosti Hairburst
I ordered some new mum vitamins and all…
I ordered some new mum vitamins and all three pots arrived 3 months out of date! As a breast feeding mum I am beyond disappointed and concerned to spend £50 on useless vitamins that I can’t trust are safe to take being out of date. I appreciate they may have a short shelf life as previously mentioned in reviews but this is beyond a joke to send EXPIRED product. They should at least last the 3 months you will be using them for. Appalling.
2 oktober 2026
Omdöme utan inbjudan
Svar från Hairburst
Hello Jessica,
Thank you for taking the time to share your feedback with us. We understand how important it is for a breastfeeding mother to have full confidence in the safety and quality of her supplements, and we fully recognise your concern about receiving three jars that were past their recommended use date. Receiving items that are no longer suitable for use is unacceptable, particularly given the investment you made.
We are reviewing our inventory management procedures and dispatch checks immediately to prevent expired items from being sent out in future. Your experience highlights a clear failure in our process, and we are taking action to make our stock monitoring far more rigorous going forward.
A member of our team has reached out to you directly and is awaiting your confirmation so that we can make sure your concern is fully resolved. We want you to feel properly looked after, and we are committed to finding the best possible solution for you.
Thank you for your patience and understanding. We look forward to making this right.
Kind Regards,
Hairburst Customer Care Team
I liked the product ,and I've used them…
I liked the product ,and I've used them previously and they work..You have to be patient with them as it takes time it doesn't happen over night but they do what they say.Ivr only just started today on the gummies so I e yet to see the.xombk.ex effect of the shampoo and conditioner and the gummies, bit given another couple of months I'm
sure I'll begin to see some positive results
2 oktober 2026
Omdöme utan inbjudan
Svar från Hairburst
Hello Helen,
Thank you so much for your lovely review and for continuing to choose Hairburst! It’s wonderful to hear that you’ve had such a great experience with our products and are carrying on with your hair care journey with us.
We completely agree that sticking to a routine can really make a difference, and we’re glad you’re combining the shampoo and conditioner with your daily vitamins!
We hope you enjoy using them together, and we’re really looking forward to hearing how you get on.
Kind regards,
Hairburst Customer Care Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
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Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.