This was an excellent example of a buying experience. The site was easy to navigate with clear- and accurate- descriptions of the products. The items I bought were in the sale and what fantastic b... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I saw an ice crusher blender on sale and I decided to buy it. After some days I received, first of all the carton was already open and thrown. When I brought out the blender the wire cord head was di... Se mer
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Tried to get advice on how to change a water filter on an American style fridge freezer. Customer service consists of a bot that tells you to look at the manual. Well, thanks for that! Had to register... Se mer
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160 quid to fix this POS fridge freezer after 2 years and it’s completely ruined roughly 500 quids worth of food? Avoid this manufacturer and get something decent
Företaget har svarat
Företagsinformation
Skrivet av företaget
Haier is the world's leading major home appliance brand, delivering premium, innovative and connected products designed to make everyday life easier. Driven by its customer-first "Zero Distance" philosophy, Haier develops appliances based on real consumer needs, combining cutting-edge technology with exceptional quality and reliability. Since launching in the UK in 2007, Haier has built a strong reputation for award-winning products and industry-leading customer service.
Kontaktuppgifter
Storbritannien
- keyaccountescalations@hoovercandy.com
- haier-europe.com
2,6
Dålig
2 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 99 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Terrible service
Had an engineer to come out and fix the washing machine as the pump was broke. He advised the door flap was broken and he had ordered a new one to be delivered in a few weeks. Never received it, when I followed up with Haier they said they can see he ordered it and to send a photo to their team so they can assist. However they have now said as it isn’t confirmed on the engineers report they won’t send one and I would have to buy it myself. We now have a broken flap which was not broken before the washer was fixed. Will have to pay out of pocket to replace it, when we were told it would be replaced for us. Terrible customer service, not helpful and conflicting information
25 mars 2026
Omdöme utan inbjudan
Svar från Haier UK
Good Morning,
We’re very sorry to hear about your experience and sincerely apologise for the frustration this has caused. This is certainly not the level of service we aim to provide. Please could you email your name, address, and your review to social.media@hoovercandy.com and we can advise further.
Kind Regards
Tara
The Haier Team
If I could give 0 stars I would
If I could give 0 stars I would. My dishwasher is honestly the worst appliance I have ever had. Not only does it never fully clean the cutlery but we’ve had to cable tie one of the racks as it keeps collapsing. But the worst thing is that sometimes it decides there’s ’no water’ so it doesn’t actually work. Can’t wait to get rid.
21 mars 2026
Omdöme utan inbjudan
Svar från Haier UK
Good Morning Kirsty,
We’re very sorry to hear about your experience and sincerely apologise for the frustration this has caused. This is certainly not the level of service we aim to provide. Please could you email your name, address, and your review to social.media@hoovercandy.com and we can advise further.
Kind Regards
Tara
The Haier Team
Fridge freezer. Very pleased with the appliance
Very pleased with the appliance. But I do feel. Your delivery time could be shorter. But the delivery people were very helpful, very polite. And put the appliance exactly where I wanted it. And took. The packaging away.
16 mars 2026
Omdöme utan inbjudan
Svar från Haier UK
Good Morning,
Thank you for your review! We are very glad to hear you are happy with your new appliance and service you have received and do appreciate you taking the time to leave a review
Kind Regards
Tara
The Haier Team
safety warning for our dryer and nothing happened for a month
they sent us a letter, sa safety warning for dryer it was a fire risk on 20/2/26 and i contacted them with diffioculty on live chat after so many questions from virtual one, i am connected to a person and she said she cannot do anything she will report and someone will contact us, yes we did get an email on 9/3/16 saying that Bgas is going to contact us to repair, today is 19/3 still waiting, and when i tried to live chat, there is no other option to contact them after all the questions to virtual person, she connected me to someone and as soon as I am connected i am disconnected, when i said this virtual person said it had to ask me all the questions all over again. They are the most useless company in the world.
20 februari 2026
Omdöme utan inbjudan
Svar från Haier UK
Good afternoon Haydar
We are sorry to hear about your experience and the frustration this has caused.
This is certainly not the level of service we aim to provide, and we understand how important it is to have this resolved as quickly as possible.
So we can look into this matter and assist further, please email us at social.media@hoovercandy.com with the details of your review, along with your name and address.
Once we receive this, we’ll investigate the delay with the engineer visit and ensure this is followed up
Thank you for bringing this to our attention.
Kind regards
Jackie
The Haier Team
Sofar it’s good only done 3 washes
Sofar it’s good only done 3 washes
Simple to connect up . Followed the instructions and did a clean cycle before washing
10 mars 2026
Omdöme utan inbjudan
Svar från Haier UK
Good afternoon Robert
Thank you for your feedback! It’s great to hear that you found the appliance simple to set up and that everything is working well so far.
We hope it continues to perform well for you over many more washes, and if you ever need any support, we’re here to help.
Kind regards
Jackie
The Haier team
Ordered a fridge freezer and they kept…
Ordered a fridge freezer and they kept me informed from start to finish for delivery. Delivery team were also great
7 mars 2026
Omdöme utan inbjudan
Svar från Haier UK
Good afternoon Naveed
Thank you so much for your kind feedback! We’re really pleased to hear that you were kept informed throughout your order and that the delivery team provided a great experience.
We’ll be sure to pass your comments on to the team
Kind regards
Jackie
The Haier Team
Lack of communication about not…
Lack of communication about not receiving my order not only on time but actually not getting at all
10 mars 2026
Omdöme utan inbjudan
Svar från Haier UK
Good afternoon Kamil
We are sorry to hear about your experience and completely understand how frustrating it must be not only to have your order delayed, but to not receive any communication about it.
This is not the level of service we aim to provide, and we sincerely apologise for the inconvenience caused.
Please could you email your name, address, and your review to social.media@hoovercandy.com and we can advise further.
Kind Regards
Jackie
The Haier team
Nose si el refrigerador haeir es bueno…
Nose si el refrigerador haeir es bueno o no en mi caso con un refrigerador casi nuevo de dos años empezó a fallar el congelador y el técnico tardo mas de una semana en venir luego haier se acogió a que tenía poca ventilación para acudir la garantía osea que cuidado con esta marca que se acojen alá mas mínima para acudir con sus responsabilidades aparte de ser una de las marcas mas caras
13 mars 2026
Omdöme utan inbjudan
Svar från Haier UK
Good Morning,
Unfortunately we are the service team for the UK and Ireland only.
Can you please contact your local Hoover Service. You can do this by visiting www.hoover.com and choosing your country then the correct details will display
Kind Regards
Tara
Hoover Candy Haier
Cheap faulty rubbish
Bought a washing machine. £500. The touch screen completely broke down after 2 years (on the dot of the warrenty running out) it was also absolutely stinking after 6 months - smelled like off brocolli. Had to run machine clean cycles with the cleaners you get every week - never had to do that with my generic 10 year old machine. Never had a bad smell in any washing machine in 40 years using many different ones. Quoted £300 to "maybe" fix the touch screen. Trash company, trash products. NEVER again.
12 mars 2026
Omdöme utan inbjudan
Svar från Haier UK
Good morning Natasha,
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
Please contact us directly with your full name, address details, and the details of your review at social.media@haier-europe.com so we can look into this further and advise you accordingly.
We’d like the opportunity to review the matter properly and assist where we can.
Kind regards,
Chloe
Hoover Candy Team
Great deliery
5 mars 2026
Omdöme utan inbjudan
Svar från Haier UK
Good morning Paul,
Thank you for your lovely feedback! We're so pleased to hear you were happy with the delivery. We really appreciate your support and hope to see you again soon.
Kind regards,
Chloe
Hoover Candy
Great Customer Service!
I placed an order for a Fridge Freezer directly via the Haier website and encountered an issue which required me to contact their support team. I spoke with Mark via email and he arranged for the issue to be resolved quickly and efficiently. I was then able to place the order and am looking forward to receiving the item shortly. Great customer service!!
11 mars 2026
Omdöme utan inbjudan
Svar från Haier UK
Good morning Simon,
Thank you so much for sharing your experience and i am delighted to read you are happy with our service. Thank you for making Haier your brand of choice and if we can be of any further help please let us know.
Kind regards
Mark
The Haier Team
Awesome Fridge Freezer expertly…
Awesome Fridge Freezer expertly delivered by Kailin Bishop through ProductCare.
He had to remove doors from the freezer in order to get it into the house. His attention to detail was commendable. Haier customer service is fantastic
9 mars 2026
Omdöme utan inbjudan
Svar från Haier UK
Good afternoon Ken,
Thank you very much for taking the time to share your feedback.
We are delighted to hear that you are pleased with your new fridge freezer and that the delivery carried out by Kailin Bishop through ProductCare met your expectations. It’s great to know that his attention to detail and extra effort to remove the doors to ensure the appliance could be delivered safely into your home was appreciated.
We are also very pleased to hear your kind comments about our customer service. Your feedback means a lot to us and will be shared with the relevant teams.
Thank you again for your positive review, and we hope you continue to enjoy your appliance.
Kind regards,
Chloe
Hoover Candy
Elegant Fridge Freezer
The appliance was delivered within the timeframe specified and by very responsible and well prepared delivery personnel.
We had a slight issue in that a gate had to be removed to enable delivery. The delivery personnel had the necessary tools to proceed. Thank you guys!!
The only downside was the guys brought the rain with them but other than this it was a smooth delivery. The guys respected our property and even wanted to remove their shoes!
Again thank you guys and thank you Haier….we love our new fridge/freezer.
6 mars 2026
Omdöme utan inbjudan
Svar från Haier UK
Good afternoon,
Thank you for taking the time to share your experience with us.
We’re delighted to hear that your delivery went smoothly and that our team were well prepared and respectful of your property. It’s great to know they were able to resolve the small issue with the gate and ensure everything was delivered safely.
We’ll be sure to pass your kind comments on to the delivery team – they’ll be very pleased to hear them!
Thank you for choosing Haier, and we hope you enjoy your new fridge freezer for many years to come.
Kind regards,
Chloe
Haier service
If I can rate this company -100
If I can rate this company -100, I would. I wish I had checked reviews before purchasing their product. I bought a washing machine that started malfunctioning 2 months after purchase. Calling their customer service is hard because their bot just frustrates you before you are able to get through, if lucky. They sent an engineer who couldn’t fix it and they are blaming my WiFi which obviously is not the issue as there is an error message each time I tried to use it. I was asked to send an email which I did and now, I got another email that it wasn’t delivered. I’m tired and frustrated and I am going to escalate things this week if this is not sorted.
5 mars 2026
Omdöme utan inbjudan
Svar från Haier UK
Good Morning,
We’re very sorry to hear about your experience and sincerely apologise for the frustration this has caused. This is certainly not the level of service we aim to provide. Please could you email your name, address, and your review to social.media@hoovercandy.com and we can advise further.
Kind Regards
Ryan
The Haier Team
Avoid like the plague
We had a new kitchen and utlilty room installed approximately 18 months ago. We went with a mix of Haier and AEG appliances - in that time:
- Haier Oven: Soft close mechanism failed, resulting in a replacement being shipped (because longevity means not replacement for the soft close mchanism)
- Haier Tumble Drier: died after 6 months. Replacement unit installed.
- Haier Microwave: Handle fell loose, not a user serviceable part.
- Rotating motor failed
- Haier fridge: loud refridgernat motor, resulting in a replacement fridge being sent.
In light of all of this, we have had only 1 AEG service call, which shows that my Haier appliances are not built to withstand a normal service schedule.
The fact that most appliances have failed, or have suffered a failure within 18 months is diabolical.
When the time comes that you do need to entertain Haier's warranty process, you'll have the fun of dealing with Domestic & General (and their lovely accidental damage policies) - alongside the fact that they will never fix the issue in their first visit.
This first visit is only for them to order parts (even though you specific which parts were needed), and then to return 2-8 weeks later with the replacement parts and install.
At that time, they may cause damage to your kitchen (as they did with me), or may turn around and say that the only suitable service is a replacemnent appliance.
Either way, please avoid. Haier are useless and should not be trusted.
2 mars 2026
Omdöme utan inbjudan
Svar från Haier UK
Good morning
We’re sorry to hear about your experience and appreciate you taking the time to share this feedback.
We understand how frustrating it must be to have experienced several issues with appliances within a relatively short period of time, and we sincerely apologise for the inconvenience this has caused. Our aim is always to provide reliable products and supportive after-sales service, so it’s disappointing to hear that your experience has not met those expectations.
Your feedback is important to us and helps us improve both our products and the service we provide to our customers.
Kind regards,
Jackie
Hoover Candy
Today I spoke with Sarah and she is…
Today I spoke with Sarah and she is amazing. She went above and beyond to resolve my issues in a professional and friendly manner. I was dreading ringing as I had read the negative reviews but I can honestly say my experience was excellent ⭐️
7 mars 2026
Omdöme utan inbjudan
Svar från Haier UK
Good morning Lisa
Thank you for taking the time to share your feedback.
We are pleased to hear that you had such a positive experience when speaking with Sarah. Providing professional, friendly, and helpful support is very important to us, and it’s great to know that she was able to go above and beyond to assist you.
Thank you again for your review.
Kind regards
Jackie
The Haier Team
Awful company to deal with if you ever…
Awful company to deal with if you ever need replacement parts within the warranty , the part or parts never arrive , no tracking or anything the customer service is very poor , you have to ring up most days to get updates . Now being told I need an engineer , just a scam to get money out of you . All they care about is informing you of it’s accidental you will be charged . They don’t care about the customer .
6 mars 2026
Omdöme utan inbjudan
Svar från Haier UK
Good morning
We are sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how frustrating it can be when you are waiting for replacement parts and do not receive the updates you expect. This is certainly not the level of service we aim to provide, and we apologise for the inconvenience caused.
We would like the opportunity to look into this for you and review the status of your parts order. Please contact us on social.media@hoovercandy.com with your full name and address and we will look into this further
Kind regards
Jackie
Hoover Candy
No confirmation on 2 orders I ordered…
No confirmation on 2 orders I ordered and paid for, for 8 days. Zero way of communication other than robots, and 3 day automated replies to emails. Took me 10 days and 15 emails and 8 phone calls (to useless AI assistant) to finally get a response from someone human via email. No UK phone number or direct email.
1 mars 2026
Omdöme utan inbjudan
Svar från Haier UK
Good afternoon Russ
We are sorry to hear about your experience and understand how frustrating this must have been.
We apologise for the delay in receiving confirmation and for the difficulty you experienced trying to contact our team. This is not the level of service we aim to provide.
So we can look into your orders and assist you further, please email our team directly at support.ecommerce@haier-europe.com with your order details. Our team will then review the matter and respond as soon as possible.
Kind regards,
Jackie
The Haier Team
Hopeless customer service
I rang Haier after sales service team today to find out the cost of getting an engineer to come out to fix my washing machine. You would think this would be a simple question. My machine is over 5 years old so it’s not a warranty issue. I just wanted to know about the cost of repairs.
I got through to an AI robot and got stuck in a loop for 19 minutes going through all my details. I had to spell my name PHONETICALLY about 20 times to this thing. Completely useless.
Finally I got put through to a human which was a quicker experience although even then I had to give all my details again even though I wasn’t claiming under a warranty and just wanted to ask about repair costs. At least I didn’t have to spell everything PHONETICALLY this time.
All in all it took nearly half an hour to get the cost figures. By this time I had no intention of using there service and will just buy a new washing machine from another manufacturer.
My advice is do not buy from Haier unless you really love talking to robots or spelling PHONETICALLY.
6 mars 2026
Omdöme utan inbjudan
Svar från Haier UK
Good afternoon Karen
We are sorry to hear about your recent experience when contacting our after-sales service team.
We understand how frustrating it must have been to spend so much time trying to reach an advisor, especially when you were simply looking for information about repair costs. Your feedback regarding the contact process is important and will be shared with the relevant teams, as we are always looking for ways to improve the experience for our customers.
While our automated system is designed to help route enquiries to the correct team, we appreciate that this did not provide a smooth experience in your case, and we apologise for the inconvenience caused.
Thank you for taking the time to share your feedback.
Kind regards
Jackie
The Haier Team
Excellent service from order to delivery
Excellent service from order to delivery
27 februari 2026
Omdöme utan inbjudan
Svar från Haier UK
Good afternoon Gillian,
Thank you for your kind feedback! 😊
We’re delighted to hear that you had an excellent experience from order through to delivery. Providing a smooth and reliable service is something we always aim for, so it’s great to know we met your expectations.
Thank you for choosing us, and we hope you enjoy your appliance!
Kind regards,
Chloe
Hoover Candy Team
Detta är Trustpilot
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