Bought the american fridge-freezer in February, brake down less like 5 months. Virtually no customer service, only AI assistant, not really any help. Get appointment for engineer exactly on the 28th... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The Haier Ice crusher blender carton was thrown and opened already when I received it. The blender wire cord was disfigured and could not fit into the wall socket and according to the customer service... Se mer
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I was sent a feedback request by Haier, despite the fact our product hasn’t been delivered yet. We ordered our product direct two weeks ago, and booked our delivery from the limited slots availa... Se mer
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Very quick response to my queries, delivery was smooth, updates and tracking we good. Unlike some that charge for installation of the fridge freezer. The delivery guys were excellent. They took the ru... Se mer
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Företagsinformation
Skrivet av företaget
Haier is the world's leading major home appliance brand, delivering premium, innovative and connected products designed to make everyday life easier. Driven by its customer-first "Zero Distance" philosophy, Haier develops appliances based on real consumer needs, combining cutting-edge technology with exceptional quality and reliability. Since launching in the UK in 2007, Haier has built a strong reputation for award-winning products and industry-leading customer service.
Kontaktuppgifter
Storbritannien
- keyaccountescalations@hoovercandy.com
- haier-europe.com
2,7
Dålig
2 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 99 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Cheap faulty rubbish
Bought a washing machine. £500. The touch screen completely broke down after 2 years (on the dot of the warrenty running out) it was also absolutely stinking after 6 months - smelled like off brocolli. Had to run machine clean cycles with the cleaners you get every week - never had to do that with my generic 10 year old machine. Never had a bad smell in any washing machine in 40 years using many different ones. Quoted £300 to "maybe" fix the touch screen. Trash company, trash products. NEVER again.
12 mars 2026
Omdöme utan inbjudan
Svar från Haier UK
Good morning Natasha,
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
Please contact us directly with your full name, address details, and the details of your review at social.media@haier-europe.com so we can look into this further and advise you accordingly.
We’d like the opportunity to review the matter properly and assist where we can.
Kind regards,
Chloe
Hoover Candy Team
Great deliery
5 mars 2026
Omdöme utan inbjudan
Svar från Haier UK
Good morning Paul,
Thank you for your lovely feedback! We're so pleased to hear you were happy with the delivery. We really appreciate your support and hope to see you again soon.
Kind regards,
Chloe
Hoover Candy
Great Customer Service!
I placed an order for a Fridge Freezer directly via the Haier website and encountered an issue which required me to contact their support team. I spoke with Mark via email and he arranged for the issue to be resolved quickly and efficiently. I was then able to place the order and am looking forward to receiving the item shortly. Great customer service!!
11 mars 2026
Omdöme utan inbjudan
Svar från Haier UK
Good morning Simon,
Thank you so much for sharing your experience and i am delighted to read you are happy with our service. Thank you for making Haier your brand of choice and if we can be of any further help please let us know.
Kind regards
Mark
The Haier Team
Awesome Fridge Freezer expertly…
Awesome Fridge Freezer expertly delivered by Kailin Bishop through ProductCare.
He had to remove doors from the freezer in order to get it into the house. His attention to detail was commendable. Haier customer service is fantastic
9 mars 2026
Omdöme utan inbjudan
Svar från Haier UK
Good afternoon Ken,
Thank you very much for taking the time to share your feedback.
We are delighted to hear that you are pleased with your new fridge freezer and that the delivery carried out by Kailin Bishop through ProductCare met your expectations. It’s great to know that his attention to detail and extra effort to remove the doors to ensure the appliance could be delivered safely into your home was appreciated.
We are also very pleased to hear your kind comments about our customer service. Your feedback means a lot to us and will be shared with the relevant teams.
Thank you again for your positive review, and we hope you continue to enjoy your appliance.
Kind regards,
Chloe
Hoover Candy
Elegant Fridge Freezer
The appliance was delivered within the timeframe specified and by very responsible and well prepared delivery personnel.
We had a slight issue in that a gate had to be removed to enable delivery. The delivery personnel had the necessary tools to proceed. Thank you guys!!
The only downside was the guys brought the rain with them but other than this it was a smooth delivery. The guys respected our property and even wanted to remove their shoes!
Again thank you guys and thank you Haier….we love our new fridge/freezer.
6 mars 2026
Omdöme utan inbjudan
Svar från Haier UK
Good afternoon,
Thank you for taking the time to share your experience with us.
We’re delighted to hear that your delivery went smoothly and that our team were well prepared and respectful of your property. It’s great to know they were able to resolve the small issue with the gate and ensure everything was delivered safely.
We’ll be sure to pass your kind comments on to the delivery team – they’ll be very pleased to hear them!
Thank you for choosing Haier, and we hope you enjoy your new fridge freezer for many years to come.
Kind regards,
Chloe
Haier service
If I can rate this company -100
If I can rate this company -100, I would. I wish I had checked reviews before purchasing their product. I bought a washing machine that started malfunctioning 2 months after purchase. Calling their customer service is hard because their bot just frustrates you before you are able to get through, if lucky. They sent an engineer who couldn’t fix it and they are blaming my WiFi which obviously is not the issue as there is an error message each time I tried to use it. I was asked to send an email which I did and now, I got another email that it wasn’t delivered. I’m tired and frustrated and I am going to escalate things this week if this is not sorted.
5 mars 2026
Omdöme utan inbjudan
Svar från Haier UK
Good Morning,
We’re very sorry to hear about your experience and sincerely apologise for the frustration this has caused. This is certainly not the level of service we aim to provide. Please could you email your name, address, and your review to social.media@hoovercandy.com and we can advise further.
Kind Regards
Ryan
The Haier Team
Avoid like the plague
We had a new kitchen and utlilty room installed approximately 18 months ago. We went with a mix of Haier and AEG appliances - in that time:
- Haier Oven: Soft close mechanism failed, resulting in a replacement being shipped (because longevity means not replacement for the soft close mchanism)
- Haier Tumble Drier: died after 6 months. Replacement unit installed.
- Haier Microwave: Handle fell loose, not a user serviceable part.
- Rotating motor failed
- Haier fridge: loud refridgernat motor, resulting in a replacement fridge being sent.
In light of all of this, we have had only 1 AEG service call, which shows that my Haier appliances are not built to withstand a normal service schedule.
The fact that most appliances have failed, or have suffered a failure within 18 months is diabolical.
When the time comes that you do need to entertain Haier's warranty process, you'll have the fun of dealing with Domestic & General (and their lovely accidental damage policies) - alongside the fact that they will never fix the issue in their first visit.
This first visit is only for them to order parts (even though you specific which parts were needed), and then to return 2-8 weeks later with the replacement parts and install.
At that time, they may cause damage to your kitchen (as they did with me), or may turn around and say that the only suitable service is a replacemnent appliance.
Either way, please avoid. Haier are useless and should not be trusted.
2 mars 2026
Omdöme utan inbjudan
Svar från Haier UK
Good morning
We’re sorry to hear about your experience and appreciate you taking the time to share this feedback.
We understand how frustrating it must be to have experienced several issues with appliances within a relatively short period of time, and we sincerely apologise for the inconvenience this has caused. Our aim is always to provide reliable products and supportive after-sales service, so it’s disappointing to hear that your experience has not met those expectations.
Your feedback is important to us and helps us improve both our products and the service we provide to our customers.
Kind regards,
Jackie
Hoover Candy
Today I spoke with Sarah and she is…
Today I spoke with Sarah and she is amazing. She went above and beyond to resolve my issues in a professional and friendly manner. I was dreading ringing as I had read the negative reviews but I can honestly say my experience was excellent ⭐️
7 mars 2026
Omdöme utan inbjudan
Svar från Haier UK
Good morning Lisa
Thank you for taking the time to share your feedback.
We are pleased to hear that you had such a positive experience when speaking with Sarah. Providing professional, friendly, and helpful support is very important to us, and it’s great to know that she was able to go above and beyond to assist you.
Thank you again for your review.
Kind regards
Jackie
The Haier Team
Awful company to deal with if you ever…
Awful company to deal with if you ever need replacement parts within the warranty , the part or parts never arrive , no tracking or anything the customer service is very poor , you have to ring up most days to get updates . Now being told I need an engineer , just a scam to get money out of you . All they care about is informing you of it’s accidental you will be charged . They don’t care about the customer .
6 mars 2026
Omdöme utan inbjudan
Svar från Haier UK
Good morning
We are sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how frustrating it can be when you are waiting for replacement parts and do not receive the updates you expect. This is certainly not the level of service we aim to provide, and we apologise for the inconvenience caused.
We would like the opportunity to look into this for you and review the status of your parts order. Please contact us on social.media@hoovercandy.com with your full name and address and we will look into this further
Kind regards
Jackie
Hoover Candy
No confirmation on 2 orders I ordered…
No confirmation on 2 orders I ordered and paid for, for 8 days. Zero way of communication other than robots, and 3 day automated replies to emails. Took me 10 days and 15 emails and 8 phone calls (to useless AI assistant) to finally get a response from someone human via email. No UK phone number or direct email.
1 mars 2026
Omdöme utan inbjudan
Svar från Haier UK
Good afternoon Russ
We are sorry to hear about your experience and understand how frustrating this must have been.
We apologise for the delay in receiving confirmation and for the difficulty you experienced trying to contact our team. This is not the level of service we aim to provide.
So we can look into your orders and assist you further, please email our team directly at support.ecommerce@haier-europe.com with your order details. Our team will then review the matter and respond as soon as possible.
Kind regards,
Jackie
The Haier Team
Hopeless customer service
I rang Haier after sales service team today to find out the cost of getting an engineer to come out to fix my washing machine. You would think this would be a simple question. My machine is over 5 years old so it’s not a warranty issue. I just wanted to know about the cost of repairs.
I got through to an AI robot and got stuck in a loop for 19 minutes going through all my details. I had to spell my name PHONETICALLY about 20 times to this thing. Completely useless.
Finally I got put through to a human which was a quicker experience although even then I had to give all my details again even though I wasn’t claiming under a warranty and just wanted to ask about repair costs. At least I didn’t have to spell everything PHONETICALLY this time.
All in all it took nearly half an hour to get the cost figures. By this time I had no intention of using there service and will just buy a new washing machine from another manufacturer.
My advice is do not buy from Haier unless you really love talking to robots or spelling PHONETICALLY.
6 mars 2026
Omdöme utan inbjudan
Svar från Haier UK
Good afternoon Karen
We are sorry to hear about your recent experience when contacting our after-sales service team.
We understand how frustrating it must have been to spend so much time trying to reach an advisor, especially when you were simply looking for information about repair costs. Your feedback regarding the contact process is important and will be shared with the relevant teams, as we are always looking for ways to improve the experience for our customers.
While our automated system is designed to help route enquiries to the correct team, we appreciate that this did not provide a smooth experience in your case, and we apologise for the inconvenience caused.
Thank you for taking the time to share your feedback.
Kind regards
Jackie
The Haier Team
Excellent service from order to delivery
Excellent service from order to delivery
27 februari 2026
Omdöme utan inbjudan
Svar från Haier UK
Good afternoon Gillian,
Thank you for your kind feedback! 😊
We’re delighted to hear that you had an excellent experience from order through to delivery. Providing a smooth and reliable service is something we always aim for, so it’s great to know we met your expectations.
Thank you for choosing us, and we hope you enjoy your appliance!
Kind regards,
Chloe
Hoover Candy Team
Sort the damage out, rather than ask customer to sort damage themselves
Don't recommend anyone with Haier, only bought washing machine few months, got broken that's a sign, also they won't sort the damage caused problem during they repair visit.
26 februari 2026
Omdöme utan inbjudan
Svar från Haier UK
Good morning, Chen Jason
We’re very sorry to hear about the issues you’ve experienced with your washing machine and the damage caused during the repair visit.
We completely understand how frustrating it must be to have a fault so soon after purchase and to feel that the resulting damage hasn’t been addressed appropriately. If you would be kind enough to send us your name and address details to social.media@hoovercandy.com we will look into this matter further and be in touch
Kind regards
Fiona
The Haier Team
I ordered and paid for two items a…
I ordered and paid for two items a Fridge Freezer and Washing machine last week, web site says 3-5 working days. 7 days later nothing. Contacted the delivery people only to be told "We haven't received any items from Haier, so delivery was cancelled"
If I had known it was going to be this bad I would of paid Curry's for next day delivery, absolutely Disgraceful customer service can't even call them
3 mars 2026
Omdöme utan inbjudan
Svar från Haier UK
Good morning, Mark Cooksey
We’re very sorry to hear about the delay and the frustration this has caused.
We completely understand how disappointing it must be to place an order with an expected delivery timeframe of 3–5 working days, only to find that nothing has arrived and that the delivery was unexpectedly cancelled. Clear communication and timely delivery are extremely important, and it’s clear we fell short in this instance.
As your order was placed through Haier Direct, we kindly ask that you contact their team directly at support.ecommerce@haier-europe.com
for further assistance. They will be able to review your order and work with you to resolve the issue as quickly as possible.
Thank you for taking the time to share your feedback — we appreciate your patience and understanding.
Kind regards
Fiona
The Haier Team.
Love products from Haier well made look…
Love products from Haier well made look good and made to a high standard. Just bought a new hob for my kitchen, love it
25 februari 2026
Omdöme utan inbjudan
Svar från Haier UK
Good Morning,
Thank you for your review! We are very glad to hear you are happy with your new appliance and we appreciate you taking the time to leave a review
Kind Regards
Raeesa
The Haier Team
Do not buy Haier or any Chinese manufacturer
had recently bought a new expensive washing machine , had never heard of this company before I should have done my due diligence since I now know it is from China, now I know why it has broken down now on 3 different times with various faults and engineers required , would never buy Chinese goods now , we had an old Bosch that was left with house sale , 9 years not one issue , lesson learned
28 februari 2026
Omdöme utan inbjudan
Svar från Haier UK
Good Afternoon,
We’re sorry to hear that you’ve experienced repeated issues with your washing machine. We understand how disappointing this must be, particularly when you were expecting long-term reliability from your appliance.
We would welcome the opportunity to review your case in more detail and ensure everything possible is being done to resolve the faults. Please could you email your full name, address, contact details and a copy of your review to social.media@hoovercandy.com so we can look into this further?
Thank you for your feedback.
Kind regards,
Lauryn
Hoover Candy Team
Great products and look great too.
12 februari 2026
Omdöme utan inbjudan
Svar från Haier UK
Good Afternoon,
Thank you so much for your kind words!
We’re delighted to hear that you’re pleased with your appliance and that it looks great in your home. It’s always wonderful to receive such positive feedback.
Thank you for choosing Hoover Candy.
Kind regards,
Lauryn
Hoover Candy Team
Rubbish Customer service and Zero Communication
The Bearings on my Haier washing machine being less than 3 years old have become noisy. I went through the relevant channels to try and book a repair and a plan through Domestic and General was sold to me. This was on a Saturday. On the Sunday an engineer came round to look at the machine and said he couldn't repair because it needed a new bearing (yeah, I told the call handler the issue) but he would be back on the Friday to complete the repair. Being less than a week from calling about the issue to being repaired I thought fantastic. But this is where it went wrong.
Having booked the Friday off work (6th February) I went through the long winded AI chat to try and determine what time the engineer was arriving. This was painful and when AI said there is no appointment I asked to speak to a human on the chat. I was informed by a chat agent that there was no appointment and the parts were still waiting to come in. Great I had booked the day off work so I could get my washer repaired.
Having finally received a date for repair which was on the 24th Feb, I checked to see what time the appointment was using the AI chat on WhatsApp (such a long process). It was all confirmed around lunch time. I confirmed with my employer that I would be having a second day of my holidays to enable the repair. As I was sat at home during the morning of the repair I received a notification that a new appointment had been made 03rd March. I managed to speak to a call handler who said this was due to unforeseen circumstances. With the new appointment being over a month since the fault was reported that the repair would be written off and a replacement Machine would be provided a member of the resolutions team would be in contact within 48hrs. I thought this was fair considering that I had taken 10% of my annual holiday entitlement for this issue.
(27th Feb) After 72 hours of no communication and the long AI process I explained to the call handler that I had received no contact from the resolutions team. He could see a replacement had been requested on the screen and said that I would need to speak to the resolutions. When I was transferred the call was cut off (NOT BY ME). Another painful AI chatbot process I finally got through to resolutions. They informed me the replacement request has been rejected and that the appointment of the 3rd March would still be attended.
I am not bothered if the washing machine is repaired or replaced but the lack of communication, and false information has been extremely time consuming and tiring, and not to mention the holiday days that I have lost. Having asked for someone to complain to at Haier i was told that they don't have a complaints team and I would need to direct that to Domestic and General. Unfortunately Haier this is your appliance and it is you who I came to for help.
It is the 27th Feb today and still a number of days off the rearranged appointment so who knows if this repair will be attended on the 3rd attempt
27 februari 2026
Omdöme utan inbjudan
Svar från Haier UK
Good Afternoon,
We’re very sorry to read about your experience and understand how frustrating and disruptive this situation has been, particularly after taking time off work on more than one occasion.
We appreciate how disappointing it must have been to receive conflicting information regarding your appointment and the potential replacement. Clear and consistent communication is extremely important, and we’re sorry this has not been your experience.
As your service plan is held with Domestic & General, they manage the repair process and appointment scheduling directly. However, as the manufacturer, we would still like to review your case to ensure everything is being handled appropriately.
Please could you email your full name, address, contact details and a copy of your review to social.media@hoovercandy.com
so we can look into this further for you?
Thank you for bringing this to our attention.
Kind regards,
Lauryn
Hoover Candy Team
the deliver drivers only took fringe to…no comin sence
the deliver drivers only took fringe to top of outside steps a friend as=cross the road and helped me get the fringe upstairs in to kitchen
27 februari 2026
Omdöme utan inbjudan
Svar från Haier UK
Good Afternoon,
We’re very sorry to hear about your delivery experience and understand how frustrating this must have been.
We would like to look into this further with our delivery partners. Please could you email your full name, address, contact details and a copy of your review to social.media@hoovercandy.com
so we can investigate this properly?
Thank you for bringing this to our attention.
Kind Regards
Lauryn
Hoover Candy Team
I'd give them zero stars if I could
I'd give them zero stars if I could - they have asked me again!! For the THIRD TIME - don't they ever actually READ anything you send them?
Avoid like the plague!
26 februari 2026
Omdöme utan inbjudan
Svar från Haier UK
Good Afternoon,
We’re very sorry to hear how frustrated you’re feeling, and we completely understand how upsetting it can be to feel as though you’re having to repeat yourself.
Please be assured that this is never our intention. In some cases, we may need to request information again to ensure we have the correct details linked to your account so we can review everything accurately.
We would really like the opportunity to look into this properly for you. Please could you email your full name, address, and a copy of your review to social.media@hoovercandy.com
, and we will ensure your case is reviewed as a priority.
Thank you for bringing this to our attention.
Kind regards,
Lauryn
Hoover Candy Team
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