This was an excellent example of a buying experience. The site was easy to navigate with clear- and accurate- descriptions of the products. The items I bought were in the sale and what fantastic b... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I saw an ice crusher blender on sale and I decided to buy it. After some days I received, first of all the carton was already open and thrown. When I brought out the blender the wire cord head was di... Se mer
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Tried to get advice on how to change a water filter on an American style fridge freezer. Customer service consists of a bot that tells you to look at the manual. Well, thanks for that! Had to register... Se mer
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160 quid to fix this POS fridge freezer after 2 years and it’s completely ruined roughly 500 quids worth of food? Avoid this manufacturer and get something decent
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Företagsinformation
Skrivet av företaget
Haier is the world's leading major home appliance brand, delivering premium, innovative and connected products designed to make everyday life easier. Driven by its customer-first "Zero Distance" philosophy, Haier develops appliances based on real consumer needs, combining cutting-edge technology with exceptional quality and reliability. Since launching in the UK in 2007, Haier has built a strong reputation for award-winning products and industry-leading customer service.
Kontaktuppgifter
Storbritannien
- keyaccountescalations@hoovercandy.com
- haier-europe.com
2,6
Dålig
2 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 99 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Impressive Customer Service I can’t praise Haier enough both in…
I can’t praise Haier enough both in their ordering and cancelling process. Unfortunately I had to cancel my order due to unforeseen circumstances however we chose Haier based on the quality and service of our Haier Fridge Freezer. We have been so impressed by how it functions and looks.
My experience with Haier Customer Service Advisor’s was exceptional with my queries and issues resolved in a timely and empathetic manner.
I would highly recommend Haier to anyone
8 april 2026
Omdöme utan inbjudan
Svar från Haier UK
Dear Helen,
Thank you so much for your wonderful feedback.
We’re delighted to hear how pleased you’ve been with your Haier fridge freezer and that its performance and design have made such a positive impression. It’s equally great to know that our ordering and cancellation process met your expectations, even under unforeseen circumstances.
Providing a smooth experience and empathetic, timely support is something we truly strive for, so your kind words about our Customer Service Advisors mean a lot to us.
We really appreciate your recommendation and your trust in Haier. If there’s ever anything we can assist you with in the future, please don’t hesitate to get in touch.
Kind regards,
Ryan
Haier Europe
Key Accounts Team
Awful experience
Another update 5/5/26 still no working machine and countless emails with false information.UP DATE 27/4/26 Still no working machine and waiting for a new door . Haier can not find out from Pacifica when this will be ! Awful experience after washing machine door shattered during a wash cycle. Washing is still in machine in water and glass covering it , now awaiting engineer with new door , I rang back yesterday to say I wasn’t happy with that as I think it should be taken away for testing , I was promised they would ring back later in the day but I heard nothing . They use Pacifica who are also useless giving false information about engineer dates booked and non existent phone numbers . I now have no washing machine for the 5th day. Gave 1 star as couldn’t give 0!
11 april 2026
Omdöme utan inbjudan
Svar från Haier UK
Hello Karen,
We’re very sorry to hear about your experience and the inconvenience caused by the issue with your washing machine and the delays in getting this resolved. We understand how frustrating it must be to be without your appliance for this long, especially following the incident during the cycle.
We would like to look into this matter urgently for you, including your concerns regarding the handling of the repair process.
Please could you provide your details to help us locate your case:
Full name:
Address:
Postcode:
Phone number:
Please send this information to: social.media@hoovercandy.com
Once received, we will ensure this is escalated and reviewed as a priority.
Kind regards,
Ryan
Haier Europe
Key Accounts Team
1st reason to make contact
1st reason to make contact. All good. Friendly uk based spares dept helped me greatly.
14 april 2026
Omdöme utan inbjudan
Svar från Haier UK
Good morning,
Thank you for your great review.
We’re really pleased to hear that our UK-based spares team were able to help and that you found the service friendly and supportive. Your feedback is greatly appreciated.
Thank you for taking the time to share your experience.
Kind regards
Fiona
The Haier Team.
Absolutely useless
Absolutely useless. I have tried to sort out my problem at least 6 times, but I only manage to speak to a Virtual Assistant. "Eve" cannot resolve my problem so she attempts to pass my problem on to an actual human being and each time I get the response "ooh, there seems to be a problem" and the line goes dead. I might as well throw the appliance in a dustbin!!
14 april 2026
Omdöme utan inbjudan
Svar från Haier UK
Dear Susan,
I’m very sorry to hear about the frustrating experience you’ve had trying to get support. I completely understand how disappointing it must be to repeatedly encounter issues when attempting to speak with someone, and this is certainly not the level of service we aim to provide.
We’d really like to help get this resolved for you as quickly as possible. To allow us to investigate further, could you please send an email to keyaccountescalations@hoovercandy.com with the following details:
Full name:
Address:
Postcode:
Phone number:
Serial number / Model number:
Date of purchase:
Retailer:
Full fault details:
Any extended warranty details:
Once we receive this information, we’ll review your case and advise on the next steps, including how we can best assist in resolving the issue with your appliance.
Thank you for your patience, and again, I’m sorry for the inconvenience caused.
Kind regards,
Ryan
Haier Europe
Key Accounts Team
Haier washing machine error code
I have the Haier washing machine purchased 12/2024, worked perfect until last month receiving error code FC1. Calling Haier is a task in its self talking to automated people. I was lucky received appointment same day.Had Haier come out, they was unsure what issue was seemed good for while. I have this month had to call for another engineer to solve the FC1 error code. Wasn't so lucky as waiting 5 days for appointment.
13 april 2026
Omdöme utan inbjudan
Svar från Haier UK
Good morning, Rebecca
Thank you for taking the time to share your experience.
We’re sorry to hear about the ongoing issue with your Haier washing machine and the frustration caused by repeated error codes and the time taken to arrange engineer visits. We also understand how difficult it can be when support is not as quick or straightforward as expected.
Your comments have been noted and we appreciate your patience.
Thank you again for your feedback.
Kind regards
Fiona
The Haier Team.
13minutes spent with AI call that…
13minutes spent with AI call that didn’t get any of my details! Then 10 mins with real person taking same details as AI. Then 10 mins with another person to tell me the £, with, if I’d have gone for the cost, would have meant another phone call to me (within 48hrs) to book a service call….ive gone elsewhere. What a dreadful AI experience - slow, didn’t understand any of my details. Such a waste of time! Customer service at its worst (apart from the real people - who were very helpful).
13 april 2026
Omdöme utan inbjudan
Svar från Haier UK
Good Morning,
We’re really sorry to hear about your experience with our contact process. We understand how frustrating it must have been to spend that amount of time repeating information and not getting the outcome you needed quickly. This is certainly not the level of service we aim to provide.
We do appreciate your kind comments about our advisors, and we’re glad they were helpful once you were able to reach them. That said, your feedback regarding the AI system and overall journey is extremely valuable, and we will ensure this is shared with the relevant teams as we continue to improve our service.
If you would like us to look into this further for you, please feel free to contact us at social.media@hoovercandy.com
, including a copy of your review along with your full address, and we will be happy to assist.
Kind regards,
Lauryn
Hoover Candy Team
Brilliant delivery
Brilliant delivery - constant updates. And the Air Fryer - it's something else. Bought as a gift for my dad's birthday - it's miles better than the one he had, he loves it.
3 april 2026
Omdöme utan inbjudan
Svar från Haier UK
Good afternoon, Lisa-Jayne Cook
Thank you for your wonderful review.
We’re delighted to hear that you were happy with the delivery and kept well updated throughout. It’s great to know the air fryer made such a fantastic gift and that your dad is enjoying it so much — that’s exactly what we love to hear.
Thank you again for taking the time to share your experience.
Kind regards
Fiona
The Haier Team.
Svar från Haier UK
Good afternoon, John
Thank you for your great review.
We’re really pleased to hear that your delivery was on time and that you found the service efficient and polite. Your feedback is very much appreciated.
Many thanks again for taking the time to share your experience.
Kind regards
Fiona
The Haier Team.
Did not deliver item
Did not deliver item, and did not inform me they had cancelled the order.
2 april 2026
Omdöme utan inbjudan
Svar från Haier UK
Good afternoon, Peter Howarth
We’re very sorry to hear about your experience.
We understand how frustrating it must be not to receive your item and not be informed of the cancellation. This is not the level of service we aim to provide. Please contact support.ecommerce@haier-europe.com and they will be able to assist you further.
Kind regards
Fiona
The Haier Team
Awful customer service Haier
Bought a washing machine from Haier. It's smart but won't connect to the app. I've tried calling but get a ridiculous AI answering who can't understand a postcode. So stuck and can't speak to a real person. Tried emailing eventually got a reply after 3 weeks and was advised that they only deal with issues via email. I still can't connect to my washing machine. Appalling service.
8 april 2026
Omdöme utan inbjudan
Svar från Haier UK
Good morning Alexandra
We’re really sorry to hear about your experience and the difficulties you’ve had connecting your appliance to the app.
We understand how frustrating this must be, especially when you’ve had trouble getting through and experienced delays in receiving support. This is not the level of service we aim to provide.
So we can assist you further and work towards resolving the connection issue, please email wizardwifi@hoovercandy.com with your details and a summary of the problem, and our dedicated team will be happy to help.
Kind regards
Jackie
The Haier Team
Delivered on time at a good price in…
Delivered on time at a good price in full working order great product
1 april 2026
Omdöme utan inbjudan
Svar från Haier UK
Good afternoon, Tony Caplin
Thank you for your feedback.
We’re delighted to hear that your appliance was delivered on time, at a great price, and in full working order. It’s great to know you’re happy with your purchase.
We appreciate you taking the time to share your experience.
Kind regards,
Fiona
Haier Team
Scam company
Scam company, never received my delivery and wont answer e-mails when I try call they say I need to e-mail.
14 november 2025
Omdöme utan inbjudan
Svar från Haier UK
Good afternoon, Ben Reed
We’re very sorry to hear about your experience and the issues you’ve faced.
We understand how frustrating this must be, especially not receiving your delivery and having difficulty getting a response. This is not the level of service we aim to provide.
We would like to look into this Please could you email your name, address, and your review to social.media@hoovercandy.com and we can advise further.
Kind regards
Fiona
The Haier Team
Frustrating experience – unclear order status
I’ve had a very frustrating experience with Haier UK regarding my order and delivery process.
After placing the order, I was advised to contact the retailer to update my address. When I followed up with the delivery partner, I was told the order had already been cancelled. At other times, I was informed the item might not even be in stock.
This inconsistency made it very unclear what was actually happening. I'm seeing poor coordination between the retailer, delivery partner, and customer service, which is leaving me without clear answers.
At this point, I still don’t know whether the item will be delivered or if I should expect a refund. It's been hard to find someone who can resolve the issue.
7 april 2026
Omdöme utan inbjudan
Svar från Haier UK
Good afternoon, Winta
We’re very sorry to hear about your experience and the confusion surrounding your order.
We understand how frustrating it must be to receive inconsistent information regarding your delivery and order status. This is not the level of service we aim to provide, and we sincerely apologise for the lack of clarity and coordination.
We would like to look into this matter for you. Please could you email your name, address, and your review to social.media@hoovercandy.com and we can advise further.
Kind regards
Fiona
The Haier Team
Lavatrice difettosa
Abbiamo acquistato una lavatrice, dopo poco più di un anno un trattore in centrifuga, servizio del venditore vergognoso, ad oggi dopo un mese abbondante nessuna soluzione, l'elettrodomestico non lo consiglio assolutamente, mai più haier
2 mars 2026
Omdöme utan inbjudan
Svar från Haier UK
Good Afternoon,
Unfortunately we are the service team for the UK and Ireland only.
Can you please contact your local Hoover Service. You can do this by visiting www.hoover.com and choosing your country then the correct details will display
Kind Regards,
Alina
Hoover Candy Haier
Brought tumble dryer also have washing…
Brought tumble dryer also have washing machine and fridge freezer, dryer stopped working is a condenser gets warm but no water collects and takes hours 3 engineers out to fix still not working 4th this week!!!
9 mars 2026
Omdöme utan inbjudan
Svar från Haier UK
Good morning, Gary
We’re very sorry to hear about your experience and the ongoing issues with your tumble dryer.
We understand how frustrating this must be, especially after multiple engineer visits without a resolution. This is not the level of service we aim to provide.
We would like to review your case in full and help get this resolved as quickly as possible. If you would be kind enough to send us your name and address details to social.media@hoovercandy.com we will look into this matter further and be in touch
Kind regards
Fiona
The Haier Team
Dire user experience
My 80 year old parents received a letter warning them of a product fault which needed an engineer to fix. The letter was supposed to have a unique number on the top right of the page, which it didn’t, and so I couldn’t complete any of the online forms. Twenty minutes wasted on that. Then the call chatbot via phone is utterly horrendous. Eve. Misspelled the name ‘moira’ multiple times and I gave up on the fourth attempt to get them to register my email address correctly. If it can’t work with m o I r a, then trying to get a more complex email address was a less than fun experience.
So in summary, fault on the company side which needed fixed and which needed them to send out a letter without the information required to fill out their own form and then their call bot was so poor Finally found a hoover complaint number and raised a case. I sincerely hope they show better service with this or I will escalate this even further. Quite how they expect people in their 80s to cope with these constant mistakes and need for technology is baffling. Issue isn’t resolved and it’s over them now to see how it goes. Took me an hour of my life to try and get a failed product on their end fixed. Unimpressive. Let’s see whether I’m then writing written letters to various people.
5 april 2026
Omdöme utan inbjudan
Svar från Haier UK
Good morning, RF Howie
We’re very sorry to hear about your experience and the difficulties you and your parents have faced.
We completely understand how frustrating this must have been, especially given the issues with the letter, missing reference details, and the challenges using our automated systems. This is not the level of service we aim to provide, and we sincerely apologise for the inconvenience caused.
If you would be kind enough to send us your name and address details to social.media@hoovercandy.com we will look into this matter further and be in touch
Kind regards
Fiona
The Haier Team
Out of warranty callout - expect to be needlessly charged
Had a fault with a 3-year old washer/dryer. Spent 20 minutes on the phone with the out-of-warranty chap explaining exactly what the faults were (broken door trim and control panel not functioning as expected).
The guy was quite helpful and explained a callout was £80 and would include the parts. Had the engineer booked for later in the week.
When the engineer arrived though he had no idea what the fault that I'd reported was (he was under the impression that it was a power issue). When I showed him what the issue was, he checked in his van and didn't have the parts. As a result, another callout (and another £80) was charged. I said I was pretty unhappy that they'd ignored all the information in my initial call and turned up unprepared. He was sympathetic and said this happens all the time with them.
We booked a return visit and the parts were shipped by post, so when the engineer arrived the second time round there was no problem.
I can't fault the engineer for his work (prompt, polite, tidy and fast), but do get the strong impression that Haier deliberately don't send the engineers out with the parts they need specifically to increase callout revenue.
31 mars 2026
Omdöme utan inbjudan
Svar från Haier UK
Good afternoon, Vittal Aithal
Thank you for sharing your experience. I am very sorry to hear about the issues you faced with the out-of-warranty callouts and the inconvenience caused by the engineer arriving unprepared. I completely understand how frustrating this must have been, particularly after providing all the fault details in advance.
We would like to review this matter further to ensure it is handled appropriately. Please send your full name, address, and contact details to social.media@hoovercandy.com
, and our team will investigate and respond as quickly as possible.
Kind regards,
Fiona
The Haier Team
Never buy goods from this company
Never buy goods from this company. We bought a fridge for £700 and within one year it has stopped working. Their warranty and 'repair' timeline is beyond ridiculous- 28 days to 'escalate the issue', requiring us to stay home from work so the engineer can come, wrong parts ordered and no replacement offered if they deem it is 'fixable'. We've gone 3 weeks now and they've just rescheduled the repair appointment on the day with no guarantees of when this will be resolved. Avoid this company at all costs.
2 april 2026
Omdöme utan inbjudan
Svar från Haier UK
Good Afternoon Rupali,
We’re really sorry to hear about your experience and understand how frustrating and disruptive this must have been, especially with the delays and changes to your repair appointment.
This is certainly not the level of service we aim to provide, and we appreciate how inconvenient it is to wait at home for visits, particularly when appointments are rescheduled and parts issues arise.
We would like the opportunity to look into this further and help get things resolved for you as quickly as possible. Please can you contact us directly at keyaccountescalations@hoovercandy.com
with your details, including your full name, address, and appliance information, so we can investigate your case and support you further.
We apologise again for the inconvenience caused and appreciate you bringing this to our attention.
Kind Regards
Lauryn
Hoover Candy Team
Perfect start to finish.
Perfect start to finish.
Ordered a french door fridge freezer, received booking link immediately after purchase. Delivery was available within 3 working days. Received a time slot on the day, delivered within that time slot, hassle free. Product is great. 5 star service.
14 mars 2026
Omdöme utan inbjudan
Svar från Haier UK
Good morning Marehtor
Thank you for your fantastic feedback!
We’re delighted to hear that everything went smoothly from ordering through to delivery, and that you’re happy with your new fridge freezer. It’s great to know the whole experience met your expectations.
We really appreciate your 5-star review and your support!
Thanks again for taking the time to share your experience.
Kind regards
Jackie
The Haier team
Haier
Haier
Absolutely cannot speak with a human at this company.
Their AI automated voice Eve goes in circles and cannot put you in touch with a real person!
Awful experience.
25 mars 2026
Omdöme utan inbjudan
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