I saw an ice crusher blender on sale and I decided to buy it. After some days I received, first of all the carton was already open and thrown. When I brought out the blender the wire cord head was di... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
This was an excellent example of a buying experience. The site was easy to navigate with clear- and accurate- descriptions of the products. The items I bought were in the sale and what fantastic b... Se mer
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Tried to get advice on how to change a water filter on an American style fridge freezer. Customer service consists of a bot that tells you to look at the manual. Well, thanks for that! Had to register... Se mer
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160 quid to fix this POS fridge freezer after 2 years and it’s completely ruined roughly 500 quids worth of food? Avoid this manufacturer and get something decent
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Företagsinformation
Skrivet av företaget
Haier is the world's leading major home appliance brand, delivering premium, innovative and connected products designed to make everyday life easier. Driven by its customer-first "Zero Distance" philosophy, Haier develops appliances based on real consumer needs, combining cutting-edge technology with exceptional quality and reliability. Since launching in the UK in 2007, Haier has built a strong reputation for award-winning products and industry-leading customer service.
Kontaktuppgifter
Storbritannien
- keyaccountescalations@hoovercandy.com
- haier-europe.com
2,6
Dålig
2 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 99 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very happy so far
The communications were constant and the delivery was spot on.
I haven't used the tumble dryer yet as my kitchen is still being built but it looks nice and I can't wait to use it.
24 april 2026
Omdöme utan inbjudan
Svar från Haier UK
Good morning Tracey,
Thank you for your kind feedback! We’re really pleased to hear that communication and delivery met your expectations. We hope your kitchen build goes smoothly and that you’ll love using the tumble dryer once everything is ready!
Kind regards,
Chloe
Hoover Candy
Spoke with Lee
Spoke with Lee, was amazing, expected a battle and expense I could do without..neither were true, peace of mind and so personable and not an AI..phew!
27 april 2026
Omdöme utan inbjudan
Svar från Haier UK
Good morning
Thank you for your fantastic feedback.
We re pleased to hear that Lee was able to provide such a positive experience and put your mind at ease. It’s great to know you found the support personable and helpful.
We will be sure to pass your kind comments on to Lee and the team.
Thank you again for taking the time to share your experience.
Kind regards
The Hoover Team
Nice folk with no product knowledge meaning zero customer satisfaction
An AI that takes 7mins and when you get through, you're asked everything you've already trudged through with the demented AI. This is also the same on WhatsApp, yawn, this tech isn't making things any better for the customer.
Too be honest, while the people are nice, they don't know their product and have largely felt like it's been a complete waste of time contacting them
15 april 2026
Omdöme utan inbjudan
Svar från Haier UK
Good morning Jess,
Thank you for taking the time to provide us with your feedback.
We’re really sorry to hear how frustrating you’ve found the contact process and that you’ve had to repeat information after using our automated systems. That’s not the level of service we aim to provide, and we understand how time-consuming and disappointing this can feel. We’re also concerned to hear your comments about the support received, as our teams should always provide clear and helpful guidance.
We’d really like the opportunity to look into this further and make things right. Please could you get in touch with us at social.media@haier-europe.com
with details of the issue you raised, along with your address and postcode? We’ll review this fully and do our best to assist you.
Thank you again for your feedback — it helps us improve.
Kind regards,
Chloe
Hoover Candy
Repairs are too many and too expensive
Bought a washing machine in 2022 and thought the 10 year parts guarantee was a real benefit. We're now onto our third fault, all of which have required an engineer and each time is a £160 call out charge.
The machine is good but the aftercare is appalling and to have this many failures with such an expensive service option is a real disappointment
25 april 2026
Omdöme utan inbjudan
Svar från Haier UK
Good Afternoon Craig,
Thank you for your review and bringing this to our attention.
I'm sorry to hear the difficulties you have faced with your machine under the 10 years parts guarantee.
Please email social.media@haier-europe.com with your review, full name and address, we would be more than happy to investigate this for you.
Kind Regards,
Chelsie
Haier | Hoover | Candy
Missing washing machine and no one to speak to.
Unfortunately the washing machine we ordered was not received, therefore I cannot comment on the product. The delivery company arrived but the washing machine was not on the van. We were told by the delivery company that there had to be a 48 hour search of the warehouse. The washing machine was not located and I was put through to Haier. Haier advised they only had a telephone service for repairs and I would have to email and should receive a response within 2 working days. I emailed asking for someone to call me to resolve the matter promptly. I received an initial email apologising and advising there would be a refund (which could take up to 10 days) and that I would need to order again online. An additional 5% on our original 10% for first time purchase code was given. When I looked online the washing machine we ordered had increased by £49 so even with the additional 5% we would be paying more. I emailed explaining this and again asked for someone to call me. After waiting the two working days and not receiving a response, we decided to order a washing machine from an alternative company. I wrote a review on trustpilot giving one star and then received a reply on trustpilot asking for the order number and advising they would investigate the matter. I had already sent two emails that were awaiting responses by this point. I have now increased my rating to two stars as since my original one star review, which I have deleted, I received a reply to the original email and have received a full refund and was offered an increased discount which would have saved us around £50. This wouldn’t have covered the money we lost by my self employed husband taking the day off work to receive the delivery but I appreciated the gesture and apology, thank you. I do feel the gesture was rather late and by this point we already had another washing machine that we are happy with. If I could offer a suggestion to improve, it would be to have someone to call when there is a problem such as not receiving your order, I think this is a reasonable request. Having to email back and forth and wait for responses meant the matter wasn’t resolved quickly and ultimately is what made us buy a different brand from a different company. If Haier would still like to investigate the order number was UK0118443.
15 april 2026
Omdöme utan inbjudan
Svar från Haier UK
Good Afternoon Lou,
Thank you for your review and bringing this to our attention again.
I'm very sorry to hear the issues you had during the delivery process.
If you could please email your review, full name and address to social.media@haier-europe.com, we would appreciate the opportunity to investigate this for you.
Kind Regards,
Chelsie
Haier | Hoover | Candy
Lost the will to live!!
Have a 10 year parts warranty. Wanted to oraganise a repair - lost the will to live - with the "spell your name phonetically for us" nonsense on the phone line. Tried Whatsapp - equally as tiresome and ultimately useless. Much easier to just bin the washing machine and buy another one (not from any Haier group company).
22 april 2026
Omdöme utan inbjudan
Svar från Haier UK
Good morning Phillip
Thank you for your feedback.
We are sorry to hear about your experience when trying to arrange a repair. We understand how frustrating this must have been, particularly when attempting to contact us through different channels. This is not the level of service we aim to provide.
We would like the opportunity to look into this further and assist you. Please email us your name, address, and details of your review to social.media@hoovercandy.com and a member of our team will investigate this for you.
We apologise for the inconvenience caused and appreciate you bringing this to our attention.
Kind regards
Jackie
The Haier team
After persevering with my Haier washing…
After persevering with my Haier washing machine, despite the door seal needing replacing twice in three years, the machine has finally given up. Something burnt out part way through the cycle, causing sparks and smoke. It didn’t cut out, so I was glad I was literally right in front of it when it happened. The washing machine isn’t even four years old yet and isn’t heavily used.
I’d call to get an engineer, but it could take seven months again to get repaired and cost as much as a new washing machine.
Avoid like the plague! Poor customer service, poor quality parts and dangerous electronics.
20 april 2026
Omdöme utan inbjudan
Svar från Haier UK
Good Morning,
We’re very sorry to hear about your experience and sincerely apologise for the frustration this has caused. This is certainly not the level of service we aim to provide. Please could you email your name, address, and your review to social.media@hoovercandy.com and we can advise further.
Kind Regards
Tara
The Haier Team
Once you manage to get through to an…
Once you manage to get through to an actual person all is good from there but to go through 20 minutes of a.i is painful please get rid of the automated system it doesn't work.
21 april 2026
Omdöme utan inbjudan
Svar från Haier UK
Good Morning Harry,
Thank you for your review, we are very sorry to hear the issues you have raised in getting through to our team and we will pass your feedback internally.
Kind Regards
Tara
The Haier Team
We never received our order
We never received our order.
On first delivery attempt Haier didn't pass on information to the delivery company that the flat has stairs so the delivery driver didn't bring another personnel to help deliver.
On second delivery attempt they didn't load the dishwasher onto the truck and so was not received.
I took 2 days of annual leave for both attempts and I raised a complaint with Haier but they have not done anything with it.
I then requested a refund as I was appalled by the service.
13 april 2026
Omdöme utan inbjudan
Svar från Haier UK
Good Afternoon
We’re very sorry to hear the issues you have raised with your order.
We completely understand how frustrating this must be and appreciate the inconvenience caused. Please contact our dedicated support team at support.ecommerce@haier-europe.com
so they can assist you further and arrange a resolution as quickly as possible.
Kind Regards
Alina
The Haier Team
I series 5 kettle review follow up…
I series 5 kettle review follow up from a couple of days ago
The email you give to contact you doesn’t work. Please supply an email that doesn’t come back as undeliverable
I cannot reply to your reply.
Many thanks
James chapman
20 april 2026
Omdöme utan inbjudan
Svar från Haier UK
Good morning James,
Thank you for your review.
I am so sorry about this, The email should be correct but if social.media@haier-europe.com does not work you can also send the email to social.media@hoovercandy.com.
I am sorry for any inconvenience caused.
Kind regards,
Chloe
Hoover Candy
Vicky the call handler was extremely…
Vicky the call handler was extremely helpfull.
19 april 2026
Omdöme utan inbjudan
Svar från Haier UK
Dear Totum Pars,
Thank you very much for your kind message.
We’re delighted to hear that Vicky was able to assist you so effectively. Providing helpful and supportive service is something we take great pride in, and your feedback will be shared with her and the wider team.
If there’s anything else we can help you with, please don’t hesitate to get in touch.
Kind regards,
Ryan
The Haier Team
Delivery no show and poor customer service
Arranged delivery of washer dryer but it was a no show on the day. Wife not happy has she’d taken the day off work to wait in for delivery. No contact from the company I had to chase myself to find out where it was. It took them 5 days to rearrange delivery despite me calling every day to sort. For some reason they needed to conduct an internal investigation before they could rebook a delivery. The outcome of investigation? It wasn’t loaded on the van… now rebooked but will be receiving it nearly one month after the original order. All this time I have been without a washing machine… also Haier kept calling the washing machine a ‘package’… “sorry your ‘package’ wasn’t delivered”, made my teeth grind. Hope the product is better than the service!
28 mars 2026
Omdöme utan inbjudan
Svar från Haier UK
Good morning Michael,
Thank you for taking the time to leave your feedback, and we are very sorry to hear about the delivery experience you and your wife have had. We completely understand how frustrating and inconvenient this must have been, especially with the time taken off work and the delay in receiving your washer dryer. This is not the level of service we aim to provide.
We also apologise for the lack of communication and the confusion caused during the rebooking process. We appreciate how disappointing it must have been to have to chase this repeatedly and wait for updates.
We would like the opportunity to look into this further for you and ensure your concerns are properly reviewed. Please could you contact us directly at social.media@haier-europe.co.uk
with your name, address, postcode, and details of your review? This will allow us to investigate fully and assist you as quickly as possible.
We’re very sorry again for the inconvenience caused and appreciate you bringing this to our attention.
Kind regards,
Chloe
Hoover Customer Care
Haier Kitchen Goods
Ordered via the website on good Friday but had a query so didn't expect a response until the next week but actually received one back withing 2 hours and was able to order. Confirmation of the order within 5 minutes and then on the following day received a request to book delivery. Chose 17th due to other commitments and received both txt and email confirmand then this week received reminders, again by both txt and email from Wednesday about the delivery. On Thursday received a 2 hour window for the delivery and then today a phone call to advise 5 minutes away. The delivery guy was excellent and put all the parcels into the required room and removed the packaging in order for me to inspect the items. I kept the packaging as the goods are not being fitted for 3 months.
An excellent service from start to finish and would highly recommend
3 april 2026
Omdöme utan inbjudan
Svar från Haier UK
Dear Stu,
Thank you so much for taking the time to share such a detailed and positive review of your experience with us.
We’re delighted to hear that everything—from your initial enquiry through to delivery—met your expectations. It’s especially great to know that our communication, scheduling, and delivery service all worked smoothly for you. I’ll be sure to pass your kind words on to the delivery team as well; they’ll really appreciate the recognition.
We’re grateful for your recommendation and are pleased we could support you throughout the process. If you need anything at all ahead of your installation, please don’t hesitate to get in touch.
Kind regards,
Ryan
Haier Europe
Key Accounts Team
It might be a great product but i will…
It might be a great product but i will never know as i have wasted two Fridays waiting for failed deliveries. First one could not find the address and today it wasnt loaded on to the van.....
17 april 2026
Omdöme utan inbjudan
Svar från Haier UK
Good Afternoon Nigel Glaister,
I'm truly sorry to hear the issues you have been having with delivery, specifically waiting around for 2 days for failed deliveries.
We would appreciate the opportunity to investigate and rectify the delivery. If you could please email your name, address, your review and order number to social.media@hoovercandy.com, we will be happy to help you along your journey.
Kind Regards,
Chelsie
Haier | Hoover | Candy
Absolutely disgusting service was…
Absolutely disgusting service was called out to fix my 76-year-old Nan’s tumble dryer. They sent out a total of five engineers on different occasions, told nothing was wrong, then on the last visit, they actually admitted defeat. Last engineer who came out to fix the heat pump issue and told my Nan, who is elderly, she needs to take the broken bits and box to the dump and left it all scattered in the front garden. Disgusting. Used to love Haier. Now can’t wait to get this s#!t company out of my own house.
16 april 2026
Omdöme utan inbjudan
Svar från Haier UK
Dear Reece Newman,
We’re very sorry to hear about your experience, especially given the impact on your Nan. This is not the standard of service we expect, and the way the final visit was handled and the condition the area was left in is unacceptable.
We understand your frustration after multiple visits without resolution and the confusion caused by conflicting advice. We would like to look into this as a priority and properly review what happened across all visits, including the actions of the final engineer.
Please could you send your full details, including address, appliance model, and any job or reference numbers you have, to social.media@hoovercandy.com so we can investigate this thoroughly and take appropriate action?
Kind regards,
Ryan
The Haier Team
Excessive IVR options
Took over 8 mins of IVR questions before was put through to a human. Bit excessive and took longer than my chat with the agent.
16 april 2026
Omdöme utan inbjudan
Svar från Haier UK
Good morning, KirstyH
Thank you for your feedback.
We’re sorry to hear that you experienced a long wait and found the IVR process frustrating. We understand how important it is to reach a member of our team quickly, and we appreciate that this took longer than expected.
Your comments have been shared with the relevant team as part of our ongoing review of customer experience.
Thank you again for taking the time to share your experience.
Kind regards
Fiona
The Haier Team.
Possibly the worst company I have had…
Possibly the worst company I have had the displeasure of purchasing from. Do not attempt to purchase anything directly from their website, I have had no confirmation of details on delivery, just taken my money and now ignoring emails that they state can take 2DAYS! to reply to and to add to the fruy they do not have a phone number to speak to anyone chase or cancel your order DO NOT USE THIS COMPANY FOR ANY REASON!! you have been warned!
13 april 2026
Omdöme utan inbjudan
Svar från Haier UK
Good morning, Pc 4
Thank you for taking the time to share your feedback.
We’re very sorry to hear about your experience and understand your frustration regarding the lack of communication and difficulty in contacting our support team. This is not the level of service we aim to provide.
We would like the opportunity to look into this further for you and help resolve your concerns as quickly as possible. Please contact us at social.media@hoovercandy.com with your order details, and a member of our team will be in touch.
Thank you again for bringing this to our attention.
Kind regards
Fiona
The Haier Team.
Svar från Haier UK
Good morning, Ryan Winnard
Thank you for your great review.
We’re really pleased to hear you were happy with the service. Your feedback is very much appreciated.
Thank you for taking the time to share it.
Kind regards
Fiona
The Haier Team.
Series 7 kettle - great quality product
Bought a Series 7 kettle. Great quality product. The water is insulated and sealed in which keeps it warm. Boils quickly. Would have preferred a higher capacity than 1.3l. It has WiFi connectivity and an app but unfortunately this doesn’t allow you to start the kettle remotely. Otherwise a great product.
4 april 2026
Omdöme utan inbjudan
Svar från Haier UK
Dear M Fitz,
Thank you for taking the time to share your feedback on the Series 7 kettle.
We’re pleased to hear that you’re happy with the product quality, fast boiling performance, and the insulated design that helps keep the water warm. It’s also great to know you value the overall build and functionality.
We appreciate your comment regarding the 1.3L capacity and the WiFi/app functionality. Feedback like this is extremely valuable and will be shared with our product team as we continue to develop and improve our range.
Kind regards,
Ryan
Haier Europe
Key Accounts Team
Impressive Customer Service I can’t praise Haier enough both in…
I can’t praise Haier enough both in their ordering and cancelling process. Unfortunately I had to cancel my order due to unforeseen circumstances however we chose Haier based on the quality and service of our Haier Fridge Freezer. We have been so impressed by how it functions and looks.
My experience with Haier Customer Service Advisor’s was exceptional with my queries and issues resolved in a timely and empathetic manner.
I would highly recommend Haier to anyone
8 april 2026
Omdöme utan inbjudan
Svar från Haier UK
Dear Helen,
Thank you so much for your wonderful feedback.
We’re delighted to hear how pleased you’ve been with your Haier fridge freezer and that its performance and design have made such a positive impression. It’s equally great to know that our ordering and cancellation process met your expectations, even under unforeseen circumstances.
Providing a smooth experience and empathetic, timely support is something we truly strive for, so your kind words about our Customer Service Advisors mean a lot to us.
We really appreciate your recommendation and your trust in Haier. If there’s ever anything we can assist you with in the future, please don’t hesitate to get in touch.
Kind regards,
Ryan
Haier Europe
Key Accounts Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
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