This was an excellent example of a buying experience. The site was easy to navigate with clear- and accurate- descriptions of the products. The items I bought were in the sale and what fantastic b... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I saw an ice crusher blender on sale and I decided to buy it. After some days I received, first of all the carton was already open and thrown. When I brought out the blender the wire cord head was di... Se mer
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Tried to get advice on how to change a water filter on an American style fridge freezer. Customer service consists of a bot that tells you to look at the manual. Well, thanks for that! Had to register... Se mer
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They gave me a telephone number to call and it turned out to be Hoover who were rubbish. All I wanted was information on an integrated refrigerator which I wanted to purchase. Today with AI and a s... Se mer
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Företagsinformation
Skrivet av företaget
Haier is the world's leading major home appliance brand, delivering premium, innovative and connected products designed to make everyday life easier. Driven by its customer-first "Zero Distance" philosophy, Haier develops appliances based on real consumer needs, combining cutting-edge technology with exceptional quality and reliability. Since launching in the UK in 2007, Haier has built a strong reputation for award-winning products and industry-leading customer service.
Kontaktuppgifter
Storbritannien
- keyaccountescalations@hoovercandy.com
- haier-europe.com
2,6
Dålig
2 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 99 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Good Customer Service
Very quick to answer the phone and get my washing machine warranty registered.
12 maj 2026
Omdöme utan inbjudan
Svar från Haier UK
Good Morning Lisa,
Thank you for your kind feedback! We’re really pleased to hear that your washing machine warranty was registered quickly and that our team was able to assist you promptly over the phone. We appreciate you taking the time to share your experience and look forward to helping you again in the future.
Kind Regards
Lauryn
Hoover Candy Team
Very professional customer support
. Warranty issue,promo not working.Bloke on the phone sorted it out in 5 minutes. One of the better customer support interactions I've had.
8 maj 2026
Omdöme utan inbjudan
Svar från Haier UK
Good Morning Ben.
Thank you for contacting us today to share your positive experience with us and we are happy to hear this has been resolved.
If you are able to contact us directly on social.media@haier-europe.com with your details, we'll be sure to pass your feedback onto the advisor you spoke to.
Have a wonderful day.
Kind regards,
Kurtis
Haier, Hoover, Candy
Very professional
Everything went very well by phone and then automated operator through registration and fault management. I was then transferred to an engineer operator who handled our fault very well thanks.
8 maj 2026
Omdöme utan inbjudan
Svar från Haier UK
Good Morning Rob,
Thank you for your review! We are very glad to hear you are happy with the service you have received and do appreciate you taking the time to leave a review
Kind Regards
Tara
The Haier Team
Good product but broken and poor repair
Like the product (larger fridge freezer) but it’s broken after 6 months. Waited one week for a repair, engineer couldn’t fix. Still waiting for a second visit, spoiled so much food and no updates on when it will be sorted out. Horrific ai agent on calling customer services asks on loop for name and address. Worse than a long queue for a human. Good people when you actually get through, but such a slow and frustrating experience.
8 maj 2026
Omdöme utan inbjudan
Svar från Haier UK
Good afternoon Simon,
We are very sorry to hear about your experience and completely understand your frustration, especially regarding the delay in resolving the issue with your fridge freezer and the inconvenience caused by spoiled food.
We would like to look into this further for you. Please could you contact us at social.media@haier-europe.com with your full address, postcode, and details of your review so that we can investigate this further with the relevant team.
We also appreciate your feedback regarding our AI calling system, and this will be fed back internally as we are always looking at ways to improve our customer experience.
Kind regards,
Chloe
Hoover Candy
Product is good but the automated…
Product is good but the automated system for registering the warranty is very frustrating. Eventually spoke to a person who registered our dishwasher for us.
7 maj 2026
Omdöme utan inbjudan
Svar från Haier UK
Good morning Gillian
Thank you for your feedback.
We’re pleased to hear that you are happy with your product, although we’re sorry that you found the warranty registration process frustrating.
We appreciate your comments regarding our automated system and will ensure this feedback is shared with the relevant team for review. We’re glad one of our team members was able to assist and complete the registration for you.
Thank you again for taking the time to share your experience.
Kind regards
Jackie
The Haier Team
Incompetent AI bot
Took 20 mins of AI drivel chat that did not take information correctly, to eventually get through to talk to a Ahmed who took information and registered information quickly and efficiently. Please let us speak to humans immediately or enter data by keyboard ourselves online. This AI stuff is torture.
7 maj 2026
Omdöme utan inbjudan
Svar från Haier UK
Good afternoon Mhairi
Thank you for your feedback.
We’re sorry to hear that your experience with our automated system was frustrating, and we understand how important it is to reach support quickly and efficiently. We appreciate your comments regarding the initial chat process and will ensure this is shared with the relevant team for review.
We’re pleased to hear that Ahmed was able to assist you promptly and efficiently once your case was progressed, and we will pass on your kind comments to him.
Thank you again for taking the time to share your experience.
Kind regards
Jackie
The Haier team
More than a week to get a fridge…
More than a week to get a fridge engineer appointment (for a fridge that is under warranty) is unacceptable.
6 maj 2026
Omdöme utan inbjudan
Svar från Haier UK
Good morning Raquel
Thank you for your feedback.
We’re sorry to hear that you were unhappy with the wait time for your engineer appointment. We understand how inconvenient it can be to experience issues with a fridge appliance, particularly while it is under warranty.
We appreciate your comments and apologise for the frustration caused. Your feedback has been noted and will be shared internally as we continue working to improve our service and appointment availability.
Kind regards
Jackie
The Haier Team
Customer service is brilliant
Customer service is brilliant, I had a problem with the first delivery of the washing machine ( which was found faulty before installation) . They refunded the purchase and then i repurchased again on 29/4/2026with a discount code the customer service gave me and the delivery(01/5/2026) was fast /installation.
1 maj 2026
Omdöme utan inbjudan
Svar från Haier UK
Good afternoon Jen,
Thank you for your kind feedback.
We’re really pleased to hear that our customer service team was able to support you and resolve the issue with your initial delivery, and that your replacement order and installation went smoothly.
It’s great to know the team could turn your experience around, and we truly appreciate you taking the time to share this. Enjoy your new washing machine!
Kind regards,
Chloe
Haier Service team
Came damaged and had to reorder
6 maj 2026
Omdöme utan inbjudan
Svar från Haier UK
Good afternoon,
We’re sorry to hear that your item arrived damaged and apologise for the inconvenience this caused.
If this has not yet been fully resolved, please contact us at social.media@haier-europe.com
with your address details and a summary of the issue, and we will be happy to assist you further.
Thank you for bringing this to our attention.
Kind regards,
Chloe
Haier Service
LONG TERM WARRANTY
6 maj 2026
Omdöme utan inbjudan
Svar från Haier UK
Good Afternoon,
Thank you for your review! We are very glad to hear you are happy with our warranty terms and do appreciate you taking the time to leave a review
Kind Regards
Tara
The Haier Team
Warranty repair agreed and never carried out.
Warranty repair agreed, they were to get back to me once they had an engineer available but failed to do so. Repair never carried out and then I am being blamed for lack of contact! How does that work? Now being ignored.
30 april 2026
Omdöme utan inbjudan
Svar från Haier UK
Good Afternoon Anna,
I'm sorry to hear the experience you have received and the lack of contact.
Please could you email us at social.media@hoovercandy.com with your review, full name and address. We would love the opportunity to look into this for you.
Kind Regards,
Chelsie
Haier | Hoover | Candy
I was so very much looking forward to…
I was so very much looking forward to my purchase of a long-desired Haier washer-dyer for the sake of its high ratings and overall good impression. However, I bought it months ago and I am severely disappointed in it, as the main purpose to make my domestic life easier in regard to the dryer saving me money, space and time, completely backfired. The energy efficiency and more so the dryer is crap and expensive to put it bluntly. It washes for over an hour depending on the cycle, then dries for 2-3hrs only still leave clothes damp, and I always end up still spending the same 48hrs airing out the clothes in the hallway, obstructing valuable space, as I had to do with my former washing machine. Haier does not compare to my beloved Indesit washing machine that was user-friendly with 30-40mins cycles and lasted a magnificent 21yrs! I loved that machine but it did its time and eventually gave out. However, that machine was superior, cheaper with more value for money. evidently more durable and cost me less energy. This extremely expensive Haier uses more time, mental energy, water, electricitiy, heating, space and more aggravation than I ever would have imagined. Quite a regrettable purchase. Plus it was a nightmare to arrange what should have been a simply delivery via their online portal. The delivery/servicemen who came to replace the machine were wonderful but the arrangement itself was stressful. Also upon first wash, with all its unnecessarily complicated digital operations, the machine shook so hard, making so much noise by jumping up and down due to having uneven feet, that I had to put a folded piece of card under it to balance it out- after objects fell from the shelf above. Never had such a problem with new apparatus before, not even my beloved old Indesit. I am not in a hurry to recommend this product or website. The hidden fees were additionally frustrating. The only thing that makes this Haier better than my former Indesit is that the drum is a bigger size (for duvets, pillows and more clothes). I strongly doubt that it would last as long as my previous machine.
27 november 2025
Omdöme utan inbjudan
Svar från Haier UK
Good Morning Lauren,
Thank you for taking the time to share your detailed review. We are very sorry to hear that your experience with your washer-dryer has not met your expectations, particularly in terms of drying performance, energy efficiency, and ease of use. We also regret the inconvenience caused during the delivery process and the issues you encountered with the machine’s stability and setup.
We understand how frustrating this must be, especially when compared to your previous appliance which served you so well for many years.
We would like to investigate this further and assist you in resolving these concerns. Please could you contact us at social.media@haier-europe.com, providing your full name, address, and a copy of your review so that we can look into this for you.
Thank you again for bringing this to our attention, and we hope to hear from you soon.
Kind regards
Lauryn
Hoover Candy Team
Haier have products that are very good…
Haier have products that are very good quality and value.they ship out in record time.altogether a great company to do business with.
20 april 2026
Omdöme utan inbjudan
Svar från Haier UK
Good Morning Peter,
Thank you for your review! We are very glad to hear you are happy with our services and appliances. We do appreciate you taking the time to leave a review.
Kind Regards
Alina
The Haier Team
Prompt delivery
Freezer is working perfectly and appropriate for my space. Delivery was timely as scheduled
22 april 2026
Omdöme utan inbjudan
Svar från Haier UK
Good Afternoon,
Thank you for your review! We are very glad to hear you are happy with your new appliance and service you have received and do appreciate you taking the time to leave a review
Kind Regards
Tara
The Haier Team
The ai couldn't get what I was saying…
The ai couldn't get what I was saying and kept asking me to repeat. Eventually I was put through to a human who was really helpful and answered my queries and was really nice. So 5 stars for the human
2 maj 2026
Omdöme utan inbjudan
Svar från Haier UK
Good Morning,
We are really sorry to read about your recent experience with us and we can certainly understand your disappointment. We very much appreciate all feedback from our customers as this allows us to relay this back to our quality and product departments for improvements and future development. If there is anything further we can do please let us know
Kind Regards
Tara
The Haier Team
Fantastic product
Fantastic product, very easy delivery website, great communication regarding delivery slot and time.
Super fast delivery
27 april 2026
Omdöme utan inbjudan
Svar från Haier UK
Good Morning,
Thank you for your review! We are very glad to hear you are happy with your new appliance and service you have received and do appreciate you taking the time to leave a review
Kind Regards
Tara
The Haier Team
Excellent products and delivery was…
Excellent products and delivery was flawless
25 april 2026
Omdöme utan inbjudan
Svar från Haier UK
Good afternoon Angus
Thank you for your great feedback.
We’re delighted to hear that you’re pleased with the product and that your delivery experience was seamless. It’s great to know everything went smoothly.
We appreciate you taking the time to share your experience.
Kind regards
Jackie
The Hoover Team
Poor quality products and service team
Avoid… Ordered a fridge freezer directly from them. The first appliance was faulty and did not cool properly, resulting in spoiled food. An engineer attended and confirmed the fault after we complained.
A replacement was then delivered weeks later, but arrived damaged and had to be refused.
We were left without a working fridge freezer for an extended period and had to spend a lot of time chasing updates. After all of this, the maximum goodwill gesture offered was £30. Which is offensively low.
Very disappointing customer service and poor handling of what should have been a straightforward replacement of a brand new faulty product.
3 april 2026
Omdöme utan inbjudan
Svar från Haier UK
Good morning Jess
Thank you for your feedback.
We are sorry to hear about your experience and the issues you encountered with both the initial appliance and the replacement. We understand how difficult it must have been to be without a working fridge freezer for an extended period, and the inconvenience caused by the delays and need to chase updates.
This is not the level of service we aim to provide, and we appreciate you bringing this to our attention.
We would like to review this further for you. Please email us with your full name, address, and details of your review at social.media@hoovercandy.com so we can investigate this .
We apologise again for the inconvenience caused.
Kind regards
Jackie
The Hoover Team
Very happy so far
The communications were constant and the delivery was spot on.
I haven't used the tumble dryer yet as my kitchen is still being built but it looks nice and I can't wait to use it.
24 april 2026
Omdöme utan inbjudan
Svar från Haier UK
Good morning Tracey,
Thank you for your kind feedback! We’re really pleased to hear that communication and delivery met your expectations. We hope your kitchen build goes smoothly and that you’ll love using the tumble dryer once everything is ready!
Kind regards,
Chloe
Hoover Candy
Spoke with Lee
Spoke with Lee, was amazing, expected a battle and expense I could do without..neither were true, peace of mind and so personable and not an AI..phew!
27 april 2026
Omdöme utan inbjudan
Svar från Haier UK
Good morning
Thank you for your fantastic feedback.
We re pleased to hear that Lee was able to provide such a positive experience and put your mind at ease. It’s great to know you found the support personable and helpful.
We will be sure to pass your kind comments on to Lee and the team.
Thank you again for taking the time to share your experience.
Kind regards
The Hoover Team
Detta är Trustpilot
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