This was an excellent example of a buying experience. The site was easy to navigate with clear- and accurate- descriptions of the products. The items I bought were in the sale and what fantastic b... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I saw an ice crusher blender on sale and I decided to buy it. After some days I received, first of all the carton was already open and thrown. When I brought out the blender the wire cord head was di... Se mer
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Tried to get advice on how to change a water filter on an American style fridge freezer. Customer service consists of a bot that tells you to look at the manual. Well, thanks for that! Had to register... Se mer
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They gave me a telephone number to call and it turned out to be Hoover who were rubbish. All I wanted was information on an integrated refrigerator which I wanted to purchase. Today with AI and a s... Se mer
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Företagsinformation
Skrivet av företaget
Haier is the world's leading major home appliance brand, delivering premium, innovative and connected products designed to make everyday life easier. Driven by its customer-first "Zero Distance" philosophy, Haier develops appliances based on real consumer needs, combining cutting-edge technology with exceptional quality and reliability. Since launching in the UK in 2007, Haier has built a strong reputation for award-winning products and industry-leading customer service.
Kontaktuppgifter
Storbritannien
- keyaccountescalations@hoovercandy.com
- haier-europe.com
2,6
Dålig
2 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 99 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Awful customer experience
Awful customer experience. My £2000 washer dryer broke, after a couple of months of use. The engineer, who came out to fix the machine, could not help as he had never seen the device before. After the engineer ordered a new part, it arrived three months later broken - I've still not received the replacement part. Haier automatically resolved my case, despite not fixing the problem. Now I have to start from square one.
Haier call centre is appalling. I have to jump through 20 minutes of AI questions just to have the agent to ask for all of my details again. Haier staff are unhelpful.
I won't be buying another Haier product
30 maj 2026
Omdöme utan inbjudan
Svar från Haier UK
Good morning Matthew
We’re very sorry to hear about your experience and understand how frustrating and disappointing this situation must have been, particularly after such a significant purchase. This is certainly not the level of service we aim to provide.
We apologise for the delays you have experienced, the issues with the replacement part, and the difficulties you have encountered when contacting our support team. We appreciate you taking the time to share this feedback.
Please email us at social.media@hoovercandy with your full name, address, and details of your review so we can look into this matter further for you.
Kind regards
Jackie
The Haier Team
Stay AWAY from this HAIER YOU HAVE BEEN WARNED!
Stay AWAY from this manufacturer , equipment is TRASH1 ! , bought a new Haier Washing machine HW100-B14959U1. have had 3 breakdowns in 18 months , previously had an old machine with no issues in 10+ years , STAY AWAY FROM HAIER 0/10
1 april 2026
Omdöme utan inbjudan
Svar från Haier UK
Good afternoon
We’re very sorry to hear about the issues you’ve experienced with your washing machine and understand your frustration. This is certainly not the experience we aim for our customers to have.
We appreciate you taking the time to share your feedback, and your comments will be passed on to the relevant teams for review.
If you would like us to look into the breakdowns in more detail, please contact our support team with your appliance details so we can assist further.
Kind regards
Jackie
The Haier Team
Bad service as soon as ordering
I selected a delivery date as per the email received after ordering. The week it was meant to arrive I then received a text stating it was being delivered a further 7 days after my selected date.
Upon delivery day, my other items (hoover) arrived but my fridge freezer did not, they were meant to be on the same van. The fridge freezer was then delivered around an hour later, to find it was extremely damaged in several areas, the item was rejected and the delivery guys took it back. We were told to ring to set up a new items after an hour, which I did and I got put through to 3 different people plus a robot. No one knew who I needed to speak to and I have been told to just wait for a phone call or email, with no idea if my item is in stock, or when it will be delivered. Very bad service so far.
28 maj 2026
Omdöme utan inbjudan
Svar från Haier UK
Good morning, Sophie Griffiths
We are sorry to hear about your experience and appreciate you taking the time to leave your feedback.
We understand how frustrating it must have been to experience delays to your delivery, followed by receiving a damaged appliance and difficulties when trying to arrange a replacement. This is not the level of service we aim to provide.
We would like the opportunity to look into this further for you.If you would be kind enough to send us your name and address details to social.media@hoovercandy.com we will look into this matter further and be in touch
Kind regards
Fiona
The Haier Team
The Agent was non empathic
The Agent was non empathic, and despite a 1 X hour call from earlier in the week, preceded to inform me that they were just a repair centre, not actually able to assist.
26 maj 2026
Omdöme utan inbjudan
Svar från Haier UK
Good Afternoon,
We are really sorry to read about your recent experience with us and we can certainly understand your disappointment. We very much appreciate all feedback from our customers as this allows us to relay this back to our quality and product departments for improvements and future development. If there is anything further we can do please let us know.
Kind Regards
Alina
The Haier Team
Very helpful on the phone
Very helpful on the phone, appointment made quickly to repair.
22 maj 2026
Omdöme utan inbjudan
Svar från Haier UK
Good Afternoon,
Thank you for taking the time to leave your feedback.
We’re pleased to hear that you found our team helpful and that your repair appointment was arranged quickly. We appreciate your kind comments and are glad we could assist.
Kind regards,
Lauryn
Hoover Candy Team
I wanted to speak to the technical…
I wanted to speak to the technical dept. Spent 15 minutes talking to and adding my details to a very slow and annoying Ai chat bot for a simple question I needed to ask a human before I finally got connected to a real person who's only interest was to send an engineer out (& charge) instead of some advise . For context my appliance is out of warranty.
22 maj 2026
Omdöme utan inbjudan
Svar från Haier UK
Good Afternoon Nigel,
We’re sorry to hear about your recent experience and appreciate you taking the time to share your feedback.
We understand how frustrating it can be when you’re looking for quick technical advice and are unable to get the support you need. Your comments regarding the chatbot experience and the support provided have been noted, as this is not the level of service we aim to deliver.
Please could you email us directly at social.media@hoovercandy.com with your contact details and a copy of your review so that we can review this further and assist you directly.
Kind regards,
Lauryn
Hoover Candy Team
Customer service
The person I spoke to was very helpful and knowledgeable. He heard my concerns patiently and immediately sent me an email which clarified my concerns.
21 maj 2026
Omdöme utan inbjudan
Svar från Haier UK
Thank you for your kind feedback. We’re pleased to hear that our advisor was helpful, listened to your concerns, and was able to provide clear information to assist you. We really appreciate you taking the time to share your experience.
Kind Regards
Ismaeel
Scam company
Scammers. Washing machine broke 20th April. Engineer came out, needs new drum. 3 engineer visits booked in for repair- no engineer turned up, no cancellation, nothing. Call centre says parts are in stock and have been sent to engineer. Passed to resolution centre who are rude and dismissive. Try to upsell a new machine. When a company leaves you stranded for a long period of time without an essential item then tries to sell you a new one they are scammers! Avoid at all cost.
21 maj 2026
Omdöme utan inbjudan
Svar från Haier UK
Hi Eleanor
We are very sorry to hear about your experience and apologise for the inconvenience caused.
Please contact us directly at social.media@haier-europe.com with your details so we can investigate this further and assist you.
Kind Regards
Ismaeel
Hoover Candy Haier Team
Awful customer service they sell the…
Awful customer service they sell the machines saying it’s a 10 Year warranty so misleading
The machine is just 2 years old and they said it’s not covered for labour so try and sell you a addiational cover to get it fixed
This is the 2nd major issue I’ve had with this awful company and the product has had nothing but problems
Stay away do not buy any of there products as it’s been awful experience
18 maj 2026
Omdöme utan inbjudan
Svar från Haier UK
Good morning Ben
Thank you for your feedback, We are sorry to hear you are not happy with our engineer charges. We are in line with other white good manufacturers and also, we do cover all our parts for a ten year period. The callout and labour only becomes payable after the first year, however we do have other payment options with added incentives for our customers to stop unexpected expense. If you would still like to talk to someone about your experience, please don’t hesitate to get in touch.
Kind regards
Jackie
The Haier Team
Talking to a Bot
Talking to a Bot! Was not helpful. My appliance was registered under warranty however bot said it was unregistered even though I had an. Email stating it was. Very difficult to actually speak to someone to explain problem. Was sorted eventually once through to an actual person who was helpful
17 maj 2026
Omdöme utan inbjudan
Svar från Haier UK
Good afternoon Anne
Thank you for your feedback.
We’re sorry to hear about the difficulties you experienced with the automated system and appreciate how frustrating this must have been, especially after already registering your appliance under warranty.
We’re pleased to hear that the issue was eventually resolved once you were able to speak with a member of the team who could assist you.
Your comments regarding the bot experience and warranty recognition will be passed on internally for review.
Kind regards
Jackie
The Haier Team
Horrendous service: Damaged my property, broken fridge, Please Don't buy Haier.
I am absolutely appalled by the shocking customer service and lack of care from Haier UK.
Property Damage: During delivery, the team damaged the tiles in my house.
Dead on Arrival: The brand new refrigerator I purchased has been faulty since day one. It has been 4 days, and the temperature refuses to drop below 5°C, ruining all my fresh food.
Appalling Customer Service: When I called customer service to report the issue, the agent was extremely dismissive and rude. They didn't bother to answer my questions properly, gave no helpful information, and just abruptly hung up, saying I would receive an email or text.
Unacceptable 11-Day Wait: Without consulting my availability, they just sent a generic text imposing an engineer visit on May 28th. They expect me to live without a working fridge for nearly two weeks!
This is an absolute nightmare. They broke my floor, sold me a broken appliance, and now they are forcing me to wait 11 days just to get a "fault diagnosis" for a refund.
Avoid this company at all costs. I want my refund immediately and compensation for my damaged property.
Order Number: 22614101
15 maj 2026
Omdöme utan inbjudan
Svar från Haier UK
Good afternoon
Thank you for your feedback.
We’re very sorry to hear about your experience and appreciate how frustrating and disappointing this situation must be, especially with a newly purchased appliance.
We also apologise for the level of service you feel you received when contacting our team and for the inconvenience caused by the appointment availability.
Please email your full name, address, and details of your review to social.media@hoovercandy.com and we will look into this further for you.
Kind regards
Jackie
The Haier Team
Vulnerable people policies
My 92 year old mother in laws 3 and a half year old fridge freezer broke down. We paid £160 for an engineer to attend. He confirmed a part had failed and stated the whole fridge freezer was beyond economic repair. The part that failed was guaranteed for 10 years.
He said it would be referred to the resolutions team.
This of course left my mother in law in urgent need of a replacement but Hoover/Haier refused to treat the matter with any urgency. They refused to escalate the matter. There appeared to be no policy for dealing with vulnerable people.
In the end we had to make the call to get her a new one as we had no idea when a resolution would be proposed and what that might consist of.
Eventually we were offered a discounted replacement one but we had already ordered a new one. (They well know also that there resolution emails go to spam. I suggested that they might want to send texts to let people know that a proposal had been sent, but they dismissed the idea. They just didn’t seem to care).
They refused to contribute to the new one we had purchased which left my mother in law out of pocket by.£433 to which Hoover/Haier contributed Nil, despite the failing part that should have been covered by warranty.
To top it all, I just checked to see if they had refunded the £80 due to us for the engineer visit and guess what, no chance.
1 maj 2026
Omdöme utan inbjudan
Svar från Haier UK
Good morning Mark,
We are very sorry to hear about your mother-in-law’s experience and appreciate how distressing and frustrating this situation must have been, particularly given the urgency involved.
We would like the opportunity to look into this further and review the concerns you have raised. Please contact us directly at social.media@haier-europe.com with the address details and details of the review, and we will see what we can do to help.
Kind regards,
Chloe
Haier Europe
#Money west #please🙏 never buy it bhout…
#Money west please never buy it bhout gandi service nahi customer care phone receive kar k koi reply nahi deta hai main to bolunga ki never buy it totally Paisa barbaad 😭#
10 mars 2026
Omdöme utan inbjudan
Svar från Haier UK
Good morning,
We’re very sorry to hear about your experience and understand your frustration regarding the service you have received.
Please contact us directly at social.media@haier-europe.com with your address details and details of your review, and we will be happy to look into this further.
Kind regards,
Chloe
Haier Europe
My tumble dryer was booked to be…
My tumble dryer was booked to be delivered on the 12/05/26 and it never turned up, have had no correspondence from them, I do know where it is very angry with no communication, I just want what I’ve paid for
12 maj 2026
Omdöme utan inbjudan
Svar från Haier UK
Good morning Lucy,
We’re very sorry to hear about your experience and understand how frustrating this must be, especially with the lack of communication regarding your delivery.
Please contact us directly at social.media@haier-europe.com with your address details and details of the review, and we will be happy to look into this further and assist you in resolving the issue as quickly as possible.
Kind regards,
Chloe
Hoover Candy
Ahmed was very helpful and arranged a…
Ahmed was very helpful and arranged a repair within 48 hours.
15 maj 2026
Omdöme utan inbjudan
Svar från Haier UK
Good morning Georgina,
Thank you for your kind feedback. We're so pleased to hear that Ahmed was able to assist you and arrange a repair so quickly. We’ll be sure to pass your comments on to him. We really appreciate you taking the time to share your experience.
Kind regards,
Chloe
Hoover Candy
Be careful when purchasing this…
Be careful when purchasing this product. I feel very disappointed and let down.
I purchased both a refrigerator and a Haier washer dryer, and despite the washing machine costing over £500, it has already developed a serious fault after only a few years of normal household use and no longer spins properly.
For a premium appliance at this price point, I expected much better durability and reliability. I am now having to pursue support regarding the issue, which has been frustrating.
I hope the company improves both product reliability and customer support going forward.
15 maj 2026
Omdöme utan inbjudan
Svar från Haier UK
Good afternoon Kujore
Thank you for reaching out to us to let us know of your concerns regarding your machine.
We are very sorry to hear of the issues you have raised and would like to make this right for you.
If you could please reach out to us directly, we will look to resolve this for you: social.media@haier-europe.com
Kind regards,
Kurtis,
Haier Team.
Poor quality, awful customer service and dishonest
Washing machine broke after only 4 years. Haier didn’t want to repair and said the part is unavailable, but at the same time trying to sell me the same new machine. When I pushed for repair, I was told they couldn’t book it again because of “tech issue” of their system. 6 months has passed no repair or anything, except for 3 invoices of £80 call out fee for lying to me they can’t repair.
Avoid buying anything from this company, including hoover and candy that are from the same group!
9 april 2026
Omdöme utan inbjudan
Svar från Haier UK
Good afternoon
Thank you for contacting us and we are very sorry to hear of the experience you have had with ourselves.
To allow us to make this right and investigate this for you please contact us directly so we can provide the most suitable resolution for you: social.media@haier-europe.com
Kind Regards
Kurtis
Haier Team.
Left a review here
Left a review here. They reached out to help. Offered no help. Scam company do not waste your money. They haven’t even asked to look at the fault and expect me to pay????
12 maj 2026
Omdöme utan inbjudan
Svar från Haier UK
Good morning, Mehjabeen. Ahmed
Thank you for taking the time to leave your feedback.
We are sorry to hear that you remain dissatisfied following contact from our team. We understand your frustration and regret that you feel your concerns have not been resolved.
Charges for inspections or repairs can depend on the appliance warranty status and the nature of the reported fault; however, we appreciate your comments and are sorry that your experience has left you feeling disappointed with our service. If you would be kind enough to send us your name and address details to social.media@hoovercandy.com we will look into this matter further and be in touch.
Kind regards
Fiona
The Haier Team
Absolutely abysmal
Absolutely abysmal, been waiting almost two months for replacement kettle. When you call can’t get past the stupid ai, emailed they don’t deal with it I’m going round In circles no one will help !
I was promised a replacement would be sent!
Scrap the ai menu it’s infuriating also for customer services !
Additional Info - After being passed to six different departments, and sending a email of the purchase new and over a month waiting I’ve now been told the product is not covered as it’s already registered ( I registered) I’ve been without a kettle almost two months and now washed your hands of it !
Shocking
13 maj 2026
Omdöme utan inbjudan
Svar från Haier UK
Good afternoon, Mr Mahoney
Thank you for taking the time to leave your feedback.
We are very sorry to hear about your experience and the frustration caused by the delay in receiving your replacement kettle, as well as the difficulty you have encountered when trying to contact our support team. This is not the level of service we aim to provide.
We understand how disappointing it is to be left waiting and going in circles without a clear resolution. If you would be kind enough to send us your name and address details to social.media@hoovercandy.com we will look into this matter further and be in touch
Kind regards
Fiona
The Haier Team
Avoid at all costs!
Avoid at all costs!! Engineer came out to fix my washing machine that was covered under warranty and didn't reconnect the wastepipe causing the washing machine to leak and ruin my floor. It took them 7 weeks to admit liability and are now telling me it can take a further 28 days for the payment to be sent to me to cover the cost of replacement flooring. When asking for updates they say "don't keep sending chasing emails as they won't be responded to" useless and incompetent and very unprofessional
17 mars 2026
Omdöme utan inbjudan
Svar från Haier UK
Good morning
Thank you for your feedback.
We’re very sorry to hear about your experience and understand the frustration this situation has caused.
We appreciate how upsetting this has been, particularly given the damage caused and the time taken to reach a resolution. We also apologise if the communication received has added to your dissatisfaction. Our team will be processing your payment and respond directly to you. We apologise again for the inconvenience caused.
Kind regards
Jackie
The Haier Team
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