This was an excellent example of a buying experience. The site was easy to navigate with clear- and accurate- descriptions of the products. The items I bought were in the sale and what fantastic b... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I saw an ice crusher blender on sale and I decided to buy it. After some days I received, first of all the carton was already open and thrown. When I brought out the blender the wire cord head was di... Se mer
Tried to get advice on how to change a water filter on an American style fridge freezer. Customer service consists of a bot that tells you to look at the manual. Well, thanks for that! Had to register... Se mer
Företaget har svarat
They gave me a telephone number to call and it turned out to be Hoover who were rubbish. All I wanted was information on an integrated refrigerator which I wanted to purchase. Today with AI and a s... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Haier is the world's leading major home appliance brand, delivering premium, innovative and connected products designed to make everyday life easier. Driven by its customer-first "Zero Distance" philosophy, Haier develops appliances based on real consumer needs, combining cutting-edge technology with exceptional quality and reliability. Since launching in the UK in 2007, Haier has built a strong reputation for award-winning products and industry-leading customer service.
Kontaktuppgifter
Storbritannien
- keyaccountescalations@hoovercandy.com
- haier-europe.com
2,6
Dålig
2 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 99 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I live on an Island in the Firth of…
I live on an Island in the Firth of Clyde, a 40 min ferry journey to the mainland and about another 30 minutes to Glasgow. I ordered a fridge freezer back in March 2026 with delivery to me on a specific date. A day later the delivery date "was no longer available" I would be contacted .I was never contacted but 2 men with a van turned up at my house with my fridge freezer on 22 April a month after I ordered it. The next day on going to plug it in I discovered that the pins on the fridge freezer had broken off. Then the real saga started. Haier said I would receive a replacement freezer and that the broken one would be taken away. I waited and waited for a delivery date for the new freezer , nothing happened despite me contacting Haier and the delivery company ,tracking showed that it was sitting in a warehouse since 27th April. Eventually 2 weeks ago I cancelled the order and asked for a refund of the nearly £580 I had paid. I am still waiting some 2 weeks later. All I get is that my query has been escalated to service department .
12 juni 2026
Omdöme utan inbjudan
Svar från Haier UK
Good Afternoon Mr McKillop,
Thank you for taking the time to share your experience.
We are very sorry to hear about the difficulties you have encountered with your order, from the delayed delivery and damaged appliance to the subsequent delays in arranging a replacement and processing your cancellation request. We appreciate how frustrating this must have been, particularly after waiting so long for a resolution.
We understand your concerns regarding the lack of communication and the time taken to progress your case. This is not the level of service we aim to provide, and we apologise for the inconvenience caused.
If you would be kind enough to send us your name and address details to social.media@hoovercandy.com we will look into this matter further and be in touch.
Kind regards,
Raeesa
Haier Services
Delivered and installed In the time…
Delivered and installed In the time allocated. Very pleasant personnel delivering and installing
3 juni 2026
Omdöme utan inbjudan
Svar från Haier UK
Good Afternoon Lesley,
Thank you very much for sharing your experience, we're glad to know you're happy with our delivery team.
Kind regards,
Alina
Haier Hoover Candy Team
The fryer is excellent
The fryer is excellent, and the ordering and delivery process were good, but the lack of a proper instruction booklet in English is a severe disadvantage and requires a lot of trial and error which is irritating.
5 juni 2026
Omdöme utan inbjudan
Svar från Haier UK
Good afternoon, Gareth
Thank you for taking the time to leave your review.
We are delighted to hear that you are pleased with your fryer and that you found the ordering and delivery process to be a positive experience.
We are sorry to learn of your disappointment regarding the instruction booklet. Customer feedback is extremely important to us, and we appreciate you highlighting this issue. We understand how frustrating it can be to rely on trial and error when getting to know a new appliance.
Your comments have been noted and will be shared with the relevant team for consideration.
Thank you for choosing Haier, and we hope you continue to enjoy using your fryer.
Kind regards,
Fiona
The Haier Team.
I pretty much back all the other…
I pretty much back all the other reviews. Had a washing machine for 3 years, single bloke, small weekly wash. Never had one break down before. Completely kaput, won't be buying Haider again.
11 juni 2026
Omdöme utan inbjudan
Svar från Haier UK
Good Morning Paul,
We’re very sorry to hear about your experience with the washing machine. Please could you email your name, address, and your review to social.media@hoovercandy.com and we can advise further.
Kind Regards,
Alina
The Haier Team
Worst customer service of my life
Absolute rubbish product. Glass shattered first week. Trying to get it fixed was one of the worst customer experience sitatuions of my life. Tech demanded super early hours then no showed without even telling us. Avoid at all costs.
RE: THE REPLY BELOW
I emailed Haier. They reiterated the same nonsense they've already told me before. Thanks for that. Really glad they took one more opportunity to waste my time.
11 juni 2026
Omdöme utan inbjudan
Svar från Haier UK
We are very sorry to hear of your experience and apologise for the disappointment and inconvenience caused. This is certainly not the standard of service we aim to provide.
If you would be kind enough to send us your name and address details to social.media@hoovercandy.com we will look into this matter further and be in touch.
Kind regards
Ismaeel
Hoover Candy Haier
Great washing machine
I bought a Haier washing machine about a year ago and couldn't be more pleased. It has performed above and beyond my expectations and is the best washing machine I've owned. (For context I was a costume supervisor with touring theatre companies for over 25 years and used laundry equipment and facilities across Europe, the US and UAE so have experienced the very worst to the best machines!) My 9 kg capacity Haier compares favourably with many high end machines. It is easy to use, efficient, economical and extremely quiet.
11 juni 2025
Omdöme utan inbjudan
Svar från Haier UK
Hello Jane,
Thank you so much for your lovely review! We are pleased to know you are enjoying your Haier washing machine especially with your vast experience with various types of machines.
We truly appreciate your detailed feedback and hope our machine continues to measure up.
Kind regards,
Alina
Haier Hoover Candy Team
AI automated line
AI automated line, constantly going round in circles with trying to make the blooming thing understand that I needed to book a repair for a 3 month old tumble dryer, which let’s face it shouldn’t be happening anyway!
10 juni 2026
Omdöme utan inbjudan
Svar från Haier UK
Good Afternoon Caroline,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience when attempting to arrange a repair and appreciate how frustrating it must have been to encounter difficulties with our automated service, particularly when trying to report an issue with a relatively new appliance.
If you would be kind enough to send us your name and address details to social.media@hoovercandy.com we will look into this matter further and be in touch.
Kind regards,
Raeesa
Haier Services
The washing machine arrived on time and…
The washing machine arrived on time and is great, makes me realise how bad my old one was!
30 maj 2026
Omdöme utan inbjudan
Svar från Haier UK
Good morning,
Thank you for your lovely review! We're delighted to hear your washing machine arrived on time and that you're so pleased with it. It's always great when a new appliance makes such a noticeable difference! We hope it continues to serve you well for many years to come. Thank you for choosing us.
Kind regards,
Chloe
Haier Europe Team
Vicky was Brilliant I was having a…
Vicky was Brilliant I was having a stressful day, and made the process very easy, I also spoke with her colleague who was Brilliant also, they really seem to enjoy their jobs Brilliant attitudes! 🤩
9 juni 2026
Omdöme utan inbjudan
Svar från Haier UK
Good Afternoon Claire,
Thank you so much for your wonderful review!
We're thrilled to hear that Vicky and her colleague were able to make the process easy and help turn a stressful day into a positive experience. Providing friendly, supportive service is something we take great pride in, and your kind words mean a lot to our team.
Thank you for choosing us, and we we hope you enjoy your appliance.
Kind Regards,
Chelsie
Haier Europe
Quality product.
New fridge freezer is fantastic quality, website very easy to use and delivery was perfect. Drivers brought the unit in and even took the rubbish!
27 maj 2026
Omdöme utan inbjudan
Svar från Haier UK
Good morning Rian
Thank you for your fantastic review!
We're delighted to hear that you're pleased with your new fridge freezer and that you found the website easy to use. It's also great to know that the delivery went smoothly and that our delivery team provided excellent service by bringing the appliance in and removing the packaging for you.
We really appreciate you taking the time to share your experience.
Kind regards
Jackie
The Haier Team
I am impressed with the quality of…
I am impressed with the quality of their products, their prices, and, most importantly, their customer service. I had a slight issue with their partner delivery and they took immediate action to rectify.
2 juni 2026
Omdöme utan inbjudan
Svar från Haier UK
Thank you for your kind review. We are delighted to hear that you are pleased with the quality of our products and service. We appreciate your patience regarding the delivery issue and are glad we were able to resolve it quickly for you.
Kind regards,
Ismaeel
Hoover Candy Team
The washing machine ordered is…
The washing machine ordered is performing excellently, with many functions to choose from. No earth shaking vibration when spinning. I can't recommend the machine enough.
1 juni 2026
Omdöme utan inbjudan
Svar från Haier UK
Good Morning,
Thank you for your review! We are very glad to hear you are happy with your new washing machine and do appreciate you taking the time to leave a review.
Kind Regards,
Alina
The Haier Team
A absolute nightmare to get through to…
Automated system 0
Human representative 5
A absolute nightmare to get through to a person who is not a robot. Everything you say is incorrectly read by the system. The new system is totally useless. Eventually had to ring up the retailer who put me through to one of their customer support representatives who was very helpful
6 juni 2026
Omdöme utan inbjudan
Svar från Haier UK
Thank you for your feedback.
We are sorry to hear that your experience with our automated system was frustrating and that it made it difficult to reach a member of our team. We appreciate your comments and will ensure this feedback is shared internally as we continue to review and improve our customer support services.
We are pleased to hear that the representative you eventually spoke with was able to assist you.
Kind regards,
Ismaeel
Hoover Candy Team
Humans 5 star, AI 0 star
When I finally spoke to the right person (the third one) she was really helpful (5 stars at least to her), but the process of getting there was painful. I first tried the online form, but it wouldn't recognise my product number so I tried the chat. It wanted so many details I gave up and phoned up but it was the same system. It turns out that they don't replace faulty toasters, just give a refund, so I'm going to send it back and look for a different brand, even though if this toaster had toasted properly it would have been ideal. I just can't face having to go through their AI bot again.
5 juni 2026
Omdöme utan inbjudan
Svar från Haier UK
Good Morning Jenny,
We are really sorry to read about your recent experience with us and we can certainly understand your disappointment. We very much appreciate all feedback from our customers as this allows us to relay this back to our quality and product departments for improvements and future development. If there is anything further we can do please let us know.
Kind Regards,
Alina
The Haier Team
Not a good experience ordering on Haier UK website.
I ordered a fridge freezer on their website after they sent me an email offering me 15% off for bank holiday sales. The fridge freezer was £100+15% off so it's a good deal. On the delivery booking site I left instructions stating there are steps to the property and require sufficient personnel and equipment. The man came on the day and said he is by himself, it weighs 80kg, and cannot deliver the freezer by himself. I rebooked the delivery. Second delivery the delivery men didn't seem to know their job very well. Then I noticed a big dent on the door, I suggested they note the damage and send someone out to replace the door but they said they rather take the fridge freezer back. I emailed Haier and told them the item was returned due to damage. 2 days later I got an email saying due to their operation procedures they cannot rebook another delivery so they refunded me. They said I can reorder the fridge freezer on their website. However when I checked their website that particular fridge freezer has gone back up by £100 and there's no 15% off. So when I thought about it, what Haier UK have done was they gave me loads of grief (defrosting my old freezer twice, arranging things round for delivery)then they did not fulfill their contract (the old contract has discount price) just refunded me and that's it. That fridge freezer is still in stock and they have reneged, pure and simple.
4 juni 2026
Omdöme utan inbjudan
Svar från Haier UK
Good Morning Mr T LI,
Thank you for taking the time to share your feedback.
We are sorry to hear about the difficulties you experienced with your order and appreciate how frustrating this situation must have been, particularly after arranging for delivery and preparing for the installation of your new appliance.
We understand your disappointment regarding the initial failed delivery, the damage identified on the replacement delivery, and the subsequent cancellation and refund of your order. This is certainly not the experience we aim to provide our customers.
If you would be kind enough to send us your name and address details to social.media@hoovercandy.com we will look into this matter further and be in touch.
Kind regards,
Raeesa
Haier Services
Do not buy Haier products ! Terrible customer service
I bought Haier HDBI H7A2TBEX-80 Integrated Tumble Dryer in December 2025 and today is June 2026 , my issue still not been solved.
I raised my first claim in February regarding start delaying function was not working overall and was giving error. Sometimes it is starting working and then stopping again. I have taken videos, photos to prove that issue and forwarded to customer service team.
I had to raise same claim 4 times. At the end I have been informed that after 4 months, they will arrange engineer visit and if issue does not exist during engineer visit, I will be charged 80 pound plus vat.
How do you expect me to guarantee that the appliance will show same issue even i underlined performing inconsistency in my claim ? This is ridiculous!
If haier will not arrange engineer visit, I will be claiming this to the small court claim and will be compensating all the loss and my time waste for months.
My recommendation is , DO NOT BUY HAIER PRODUCTS as their customer service extremely poor as much as products.
My recommendation is
4 juni 2026
Omdöme utan inbjudan
Svar från Haier UK
Good afternoon, Dilek
We are sorry to hear about your experience and appreciate how frustrating it must be to have an intermittent fault that remains unresolved.
We understand your concerns regarding the delay in arranging an engineer visit and the nature of the fault you have described. Intermittent issues can be particularly difficult to diagnose, which is why our engineers aim to assess the appliance and review any supporting evidence, such as videos and photographs, when investigating reported faults.
We certainly do not expect you to guarantee that the fault will occur during an engineer's visit, especially where the issue is intermittent. We would like the opportunity to review your case further and ensure that the correct support is being provided.
Please could you email your name, address, and your review to social.media@hoovercandy.com and we can advise further.
Kind Regards
Fiona
The Haier Team
Would Recommend, great product
Ordering through the Haier website was straightforward and easy, and booking delivery was hassle-free. The delivery arrived exactly as requested, with the team unpacking the appliance and taking all the packaging away, which was a great touch.
The fridge itself is by far the best integrated fridge freezer we’ve ever had. The humidity and fresh zones keep our vegetables noticeably fresher for much longer compared to our previous model. The LED lighting and high-quality internal finish give it a premium look and feel.
Overall, we’re extremely pleased with this purchase and would highly recommend it.
Model is the Haier - HBQW5518DK
1 juni 2026
Omdöme utan inbjudan
Svar från Haier UK
Good morning, Customer
Thank you for taking the time to share your feedback.
We are delighted to hear that your experience ordering through the Haier website was straightforward and that the delivery process met your expectations. It's great to know that the delivery team provided a hassle-free service, including unpacking the appliance and removing the packaging.
We are especially pleased that you are enjoying your Haier HBQW5518DK fridge freezer. The Fresh Zone and Humidity Zone features are designed to help keep food fresher for longer, so it's wonderful to hear that you have noticed the difference. We're also glad that the LED lighting and premium interior finish have impressed you.
Thank you for choosing Haier and for recommending our products. We hope you continue to enjoy your appliance for many years to come.
Kind regards,
Fiona
The Haier Team.
Not at all happy with the installation…
Not at all happy with the installation as it took them over two hours to install and they clearly had never installed a Haier integrated Fridge Freezer before, and they didn't bother to read or check the installation instructions and left us with the freezer door not closing correctly, so I have had to remove the sliding connectors to the cabinet door. The actual appliance seems to be working OK and is very quiet.
26 maj 2026
Omdöme utan inbjudan
Svar från Haier UK
Good afternoon Malcolm,
We are sorry to hear that you were disappointed with the installation experience and that the freezer door was not left operating correctly.
We appreciate you taking the time to share your feedback and are pleased to hear that the appliance itself is working well and running quietly.
We would like to investigate this further. Please contact our team at social.media@haier-europe.com and provide your contact details, along with details of your review and purchase, so that we can look into the matter in more detail and assist you further.
Kind regards,
Haier Customer Support
Rather disappointed our Haier Fridge…
Rather disappointed our Haier Fridge freezer is failing to get properly cold any more.. its only 6 years old ..
Not exactly a long life considering the Hotpoint we had before was over 20 and was still working when this one came along.
Going back to Hotpoint
Update..
Had some a few emails from various Haier departments.. but in the end ,,, standard stuff ,
Outside the warranty, can have it repaired , probably free parts , but using Haier installers, at some exorbitant cost I expect .
Actually ordered a new Indesit , as it was a better price..
27 maj 2026
Omdöme utan inbjudan
Svar från Haier UK
Good morning, Concerned Customer
We understand your disappointment, especially when comparing your experience with a previous appliance that provided many more years of service. While appliance lifespan can vary depending on usage and maintenance, we appreciate that this has not met your expectations.
We would like the opportunity to look into this further and see if there is anything we can do to help. If you would be kind enough to send us your name and address details to social.media@hoovercandy.com we will look into this matter further and be in touch
Kind regards
Fiona
The Haier Team
Initial AI system was awful (Eve)
Initial AI system was awful (Eve). It could not hear or understand. Why put it into production when it does not work.
Once I was able to speak to a human, the call was dealt with well. So 1 star for AI, 5 stars for human, avg 3 star rating.
31 maj 2026
Omdöme utan inbjudan
Svar från Haier UK
Good Morning Tim,
We are really sorry to read about your recent experience with us and we can certainly understand your disappointment. We very much appreciate all feedback from our customers as this allows us to relay this back to our quality and product departments for improvements and future development. If there is anything further we can do please let us know
Kind Regards
Tara
The Haier Team
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