Haier UK Omdömen 

Refreshing to deal with a compamy who transmitted
the whole process of the ordering to delivery perrfectly.
We ordered the same product orginally with a uk retailer
JL which was a total disaster.

I purchased my appliance and followed every requirement of the rewards offer exactly as instructed. I submitted my claim within the required timeframe and provided all of the requested information. My claim was initially accepted, so I naturally expected the reward to be paid.

To my surprise, the claim was later rejected without a clear explanation. Despite asking why the decision changed, I have yet to receive a satisfactory answer. It's incredibly frustrating to have a claim accepted and then later denied without transparency.

This experience has left me feeling misled and has seriously damaged my confidence in Haier's promotional offers and customer service. If you're considering buying a Haier product because of one of their reward promotions, be aware that even if your claim is initially accepted, it may not ultimately be honoured.

Update: social media team here doesn't do anything, I copied them into all correspondence but no action or acknowledgement or help provided, although it was requested. They are just there to show they are doing something on this site.

Unfortunately the fridge was delivered with a dent in the door . Also the delivery was over an hour later than scheduled which caused issues . No one rang to say it was delayed and head office said if we missed delivery we would have to pay for delivery etc all over again

Great service and product. The guys who came to fit it were polite and professional great experience all round.

A sleek, full-size workhorse - My review of the Haier XF4A4M4BX-80 (Stainless Steel)

I recently purchased the above Haier dishwasher for my home, and after running it daily for a week, I’m genuinely impressed. It’s a full-size model with a beautiful Stainless Steel exterior that matches my other appliances perfectly. If you’re looking for a dishwasher that looks high-end but doesn’t break the bank, this one is worth considering.

My family is very big and we needed a large place setting appliance for our needs (14 piece), there is plenty of room for everything we have without the stress from plates to pots with ease. I also like the way the baskets can be easily adjusted.

The cleaning performance is what I love and where this machine really shines from the new technology that is incorporated, I love the enzymatic and high heat action that tackles my families messes. I have tried it dried-on oatmeal and melted pizza cheese and was removed with ease using a heavy cycle. The sanitise option gives me extra peace of mind for my plastics. It’s so remarkably quiet I had to put my ear to the door to hear if it was filling up even though it’s a powerful 44dB machine.

The controls are simple to use, and I like the way they are hidden at the top of the door, all the standard cycles are there, but I love the extra dry, auto door options. The smart sensor water and energy usage is a great addition for savings on the pocket.

I went for this appliance because of the sleek, modern design, it looks very minimal and uncluttered and resists my kids fingerprints than others I have owned in the past.

I have found this dishwasher to be fantastic value for what you get and has quickly integrated itself as a family member within the household and I would definitely recommend this upgrade for anyones kitchen.

I really like the boil functions and temperature control but the pour on the kettle is awful it’s as if no one bothered to see what it would pour like.

The delivery service was excellent. The dishwasher arrived on time, and the delivery person was very friendly.

The product itself is fantastic. It performs exceptionally well, no food residue or streaks on the dishes, and my glasses come out sparkling clean. I would definitely recommend this dishwasher to others.

AVOID AVOID .Would give minus if I could. Bought an expensive machine only 15 months ago and the concrete drum weights have snapped. Had to wait over a week for initial engineer visit for them to tell us that. Was then given appointment for week later. Then 48 hours before appointment got a text giving appointment for another day. Got appointment time night before 7.30am to 9.30am. I had to take day off unpaid and at 8.30am just got a text saying appointment had been changed. When we called for explanation person just said it was planning. When we chased up again was told takes all day so the engineer can only do one job. Fail to understand why that was our issue and how that justified cancelling on the day. We then got given an appointment 10 days later. We sent an email making a complaint and we did quote consumer rights. They basically pointed have to take it up with who sold it to us!!! Couldn't change date of appointment for repair. We asked twice for complaint to be escalated and be copied into it never happened. Night before new appointment got time of 6.30am to 8.30am, then 1 hour into appointment arrival window get a text from the engineer saying part broken can't come today we would get a call. Still not had a call. So 2 days off work , 7 loads of washing done at launderette and no end in site. Have emailed executive officer and contacted who we bought machine from . Just want to get rid of it , also have Haier tumble dryer and going ro try and return.
Please don't buy

Have a series 6 Oven and compact and Washer and Dryer. The Washing machine had an issue, engineer came out to repair same week, ordered the part and fitted it the week after and was a lovely lad to boot. 5 Year warranty so didn't cost me a penny. The rest of the products have been perfect and absolutely love the cooking was really surprised by the trust pilot score, only had a brilliant experience.

This has genuinely been one of the most frustrating customer service experiences I have ever had.

I purchased a premium Haier washing machine directly from the manufacturer in April 2023. Looking back, I wish I had bought a much cheaper machine, as I would probably have been no worse off. For the price paid, I expected a product that would last significantly longer than three years and a customer service department that would stand behind it when things went wrong.

The machine developed a fault and I paid £160 for an engineer visit, only to be told that the PCB required to repair the appliance was unavailable. After weeks of chasing for updates, I was informed that the part could not be supplied and was encouraged towards purchasing a replacement machine instead.

However, after I formally complained, I was suddenly told the part was available after all. Then I was told it wasn’t available. Then I was told it was simply out of stock. Then I was told there was no estimated delivery date. The story seemed to change depending on who I spoke to, leaving me with absolutely no confidence in the information being provided.

One of the most frustrating aspects was simply trying to speak to somebody. Customers are forced through an AI system and automated processes before eventually getting hold of a real person. There is no straightforward way to contact someone directly, which makes an already stressful situation even more infuriating when you are trying to get answers.

The entire process felt designed to wear me down rather than resolve the problem. I spent weeks chasing updates, repeating the same information and trying to establish what was actually happening. Despite the inconvenience, time, expense and stress caused, I was still expected to contribute further money towards a replacement appliance.

The sequence of events left me questioning whether the repair was ever genuinely going to be pursued. Being told a part was unavailable, then available, then unavailable again, after a replacement had already been suggested, did little to inspire confidence that resolving the fault was the priority.

What should have been a straightforward warranty and repair discussion turned into weeks of conflicting information, poor communication and frustration. I cannot fault the engineer who attended, but the handling of my case by the company has been extremely disappointing.

Having since read many other reviews relating to Haier, Hoover and Candy, I am concerned that my experience is not an isolated one.

Looking back, I have to admit that I never felt the machine washed particularly well even before the fault developed. Given the premium price tag, I expected far better performance. In hindsight, I would have been better off purchasing a much cheaper washing machine, which may well have provided the same or even better results and potentially lasted just as long.

I would not purchase from Haier, Hoover or Candy again and would strongly advise potential customers to research independent reviews carefully before spending their money.

Great customer service, awesome products, wonderful pricing quick delivery with plenty of special offers to engage customers love looking at there website.
Honestly give them a try !

thanks again
Love my products

Excellent service and pleased with the model I have ordered. Great product to buy

I have a 4 door haier refidgerator and very dissapointed so hard to get it to work after turning off to move to another house... to find it so complicated to start up again... why do you make your appliances so complicated to use..??? is this progress... why not go back to the KISS principle (keep it simple stupid) so far have a refridgerator that does not work.. should be able to just turn it on and that's all it needs... not happy folks..

Excellent delivery, excellent customer service

got sent the wrong tumble dryer sent then had to store it in my house for a week before they come to pick it up and told me they cant sent me the right 1 and i had to wait another week to get my money back

By the time my 18 month old washer will be repaired it will be nearly 2 weeks that is has been unusable. Apparently this is an acceptable time frame and I have been made to feel pressured into taking D&G insurance for future issues.

Really hard to contact other than by email. Failed to deliver product on agreed date.

I'm really impressed with my new Haier H43K85GUF TV. The picture quality is excellent, with sharp detail, vibrant colours and a great viewing experience overall.

While the built-in speakers are what you would expect from a TV in this price range, the sound is perfectly adequate for everyday viewing.

What has impressed me most is the overall design and build quality. The TV looks modern and premium, and it feels very well made for the price paid. The Fire TV operating system is easy to use, responsive, and comes with all the major streaming apps you could need straight out of the box.

Overall, this is a fantastic TV that offers excellent value for money. I would definitely recommend Haier's new range of TVs to anyone looking for a feature-packed smart TV with great picture quality at a competitive price.

Love my new matching washing machine and tumble dryer from Haier. Ordered direct and got free fast delivery. The washer is so quiet I had to check it was on and the dryer is much quicker than my previous heat pump dryer. Highly recommend.

X9 Washing Machine - Graphite - 10KG (HW100-B14387GU1)

X9 (Heat Pump) Tumble Dryer - Graphite - 9KG (HD90-CQ387PGU-UK)