Appliance is good as expected, but delivery is another story. One delivery driver turned up 10 days after purchase. Delivery to room of choice and remove all packaging turned out to be delivery just... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Very easy to purchase. Order online, schedule a delivery date/time, and track it. It arrived 10 minutes before schedule. The two-person delivery team was very professional in removing the old item an... Se mer
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The kettle is of great quality and style, but the pouring system is not good at all, we have declared it dangerous and my wife will not use it. We are waiting for a reply from Haier with regards to re... Se mer
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Reading the reviews of the very poor customer service I would wholehartly agree. We have bought a new Washing maschine, tumble dryier and a American FridgeFreezer. My issuesare with the rewards... Se mer
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Företagsinformation
Skrivet av företaget
Haier is the world's leading major home appliance brand, delivering premium, innovative and connected products designed to make everyday life easier. Driven by its customer-first "Zero Distance" philosophy, Haier develops appliances based on real consumer needs, combining cutting-edge technology with exceptional quality and reliability. Since launching in the UK in 2007, Haier has built a strong reputation for award-winning products and industry-leading customer service.
Kontaktuppgifter
Storbritannien
- keyaccountescalations@hoovercandy.com
- haier-europe.com
2,6
Dålig
2 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 98 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I really like the boil functions and…
I really like the boil functions and temperature control but the pour on the kettle is awful it’s as if no one bothered to see what it would pour like.
26 juni 2026
Omdöme utan inbjudan
Svar från Haier UK
Good afternoon Matthew
Thank you for taking the time to leave your review.
We're pleased to hear that you like the boil functions and temperature control of your kettle. However, we're sorry to hear that you've been disappointed with the pouring performance.
We'd like to look into this further. Please email us with your full name, address, and details of your review to social.media@hoovercandy.com, and a member of our team will be happy to investigate this for you.
Kind regards,
Jackie
Hoover Candy
Came fast quality product great price
10 juni 2026
Omdöme utan inbjudan
Svar från Haier UK
Good Afternoon Peter Cahalane,
Thank you for your wonderful review!
We're delighted to hear that your order arrived quickly and that you're pleased with the quality of your new product and the great value it offered.
We really appreciate you taking the time to share your experience. Thank you for choosing Hoover, and we hope you enjoy your new appliance!
Kind Regards,
Chelsie
Haier | Hoover | Candy
The delivery service was excellent
The delivery service was excellent. The dishwasher arrived on time, and the delivery person was very friendly.
The product itself is fantastic. It performs exceptionally well, no food residue or streaks on the dishes, and my glasses come out sparkling clean. I would definitely recommend this dishwasher to others.
18 juni 2026
Omdöme utan inbjudan
Svar från Haier UK
Good afternoon
Thank you for your wonderful review.
We're delighted to hear that you were pleased with both the delivery service and your new dishwasher. It's great to know that the appliance is performing so well
We're also pleased that our delivery team made a positive impression with their friendly and timely service.
Thank you for your recommendation and for choosing our products
Kind regards
Jackie
The Haier Team
AVOID AVOID .Would give minus if I…
AVOID AVOID .Would give minus if I could. Bought an expensive machine only 15 months ago and the concrete drum weights have snapped. Had to wait over a week for initial engineer visit for them to tell us that. Was then given appointment for week later. Then 48 hours before appointment got a text giving appointment for another day. Got appointment time night before 7.30am to 9.30am. I had to take day off unpaid and at 8.30am just got a text saying appointment had been changed. When we called for explanation person just said it was planning. When we chased up again was told takes all day so the engineer can only do one job. Fail to understand why that was our issue and how that justified cancelling on the day. We then got given an appointment 10 days later. We sent an email making a complaint and we did quote consumer rights. They basically pointed have to take it up with who sold it to us!!! Couldn't change date of appointment for repair. We asked twice for complaint to be escalated and be copied into it never happened. Night before new appointment got time of 6.30am to 8.30am, then 1 hour into appointment arrival window get a text from the engineer saying part broken can't come today we would get a call. Still not had a call. So 2 days off work , 7 loads of washing done at launderette and no end in site. Have emailed executive officer and contacted who we bought machine from . Just want to get rid of it , also have Haier tumble dryer and going ro try and return.
Please don't buy
24 juni 2026
Omdöme utan inbjudan
Svar från Haier UK
Good morning
Thank you for taking the time to leave your feedback.
We are very sorry to hear about the frustration and inconvenience you have experienced with the repair process, including the delays, changes to appointment times, and the impact this has had on your time and daily routine. We appreciate how disappointing this must be, especially given the number of visits and the ongoing disruption.
If you would like us to review your case further, please email us on social.media@hoovercandy.com with your full name, full address, and details of your review, so we can locate your account and investigate this in more detail for you.
We are sorry that your experience has not met expectations and appreciate you bringing this to our attention.
Kind regards,
Jackie
The Haier Team
Great Service and Product
Have a series 6 Oven and compact and Washer and Dryer. The Washing machine had an issue, engineer came out to repair same week, ordered the part and fitted it the week after and was a lovely lad to boot. 5 Year warranty so didn't cost me a penny. The rest of the products have been perfect and absolutely love the cooking was really surprised by the trust pilot score, only had a brilliant experience.
25 maj 2026
Omdöme utan inbjudan
Svar från Haier UK
Good afternoon Siem
Thank you for taking the time to share your experience.
We’re delighted to hear that your Series 6 oven, compact appliance, and washer dryer have all been performing well, and that your washing machine issue was resolved quickly and efficiently. It’s great to know the engineer provided a positive service experience and that the 5-year warranty gave you added peace of mind.
We really appreciate your kind feedback and are pleased you’ve been happy with both our products and service. Thank you for choosing us, and we look forward to supporting you again in the future.
Kind regards,
Jackie
The Hoover Team
Avoid Haier, Hoover and Candy – Premium Price, Disappointing Product and Appalling Customer Service
This has genuinely been one of the most frustrating customer service experiences I have ever had.
I purchased a premium Haier washing machine directly from the manufacturer in April 2023. Looking back, I wish I had bought a much cheaper machine, as I would probably have been no worse off. For the price paid, I expected a product that would last significantly longer than three years and a customer service department that would stand behind it when things went wrong.
The machine developed a fault and I paid £160 for an engineer visit, only to be told that the PCB required to repair the appliance was unavailable. After weeks of chasing for updates, I was informed that the part could not be supplied and was encouraged towards purchasing a replacement machine instead.
However, after I formally complained, I was suddenly told the part was available after all. Then I was told it wasn’t available. Then I was told it was simply out of stock. Then I was told there was no estimated delivery date. The story seemed to change depending on who I spoke to, leaving me with absolutely no confidence in the information being provided.
One of the most frustrating aspects was simply trying to speak to somebody. Customers are forced through an AI system and automated processes before eventually getting hold of a real person. There is no straightforward way to contact someone directly, which makes an already stressful situation even more infuriating when you are trying to get answers.
The entire process felt designed to wear me down rather than resolve the problem. I spent weeks chasing updates, repeating the same information and trying to establish what was actually happening. Despite the inconvenience, time, expense and stress caused, I was still expected to contribute further money towards a replacement appliance.
The sequence of events left me questioning whether the repair was ever genuinely going to be pursued. Being told a part was unavailable, then available, then unavailable again, after a replacement had already been suggested, did little to inspire confidence that resolving the fault was the priority.
What should have been a straightforward warranty and repair discussion turned into weeks of conflicting information, poor communication and frustration. I cannot fault the engineer who attended, but the handling of my case by the company has been extremely disappointing.
Having since read many other reviews relating to Haier, Hoover and Candy, I am concerned that my experience is not an isolated one.
Looking back, I have to admit that I never felt the machine washed particularly well even before the fault developed. Given the premium price tag, I expected far better performance. In hindsight, I would have been better off purchasing a much cheaper washing machine, which may well have provided the same or even better results and potentially lasted just as long.
I would not purchase from Haier, Hoover or Candy again and would strongly advise potential customers to research independent reviews carefully before spending their money.
23 juni 2026
Omdöme utan inbjudan
Svar från Haier UK
Good morning Anna
Thank you for taking the time to share your detailed feedback.
We are very sorry to hear about the frustration and inconvenience you have experienced throughout the handling of your case. We appreciate how disappointing this must have been, particularly given your expectations when purchasing a premium appliance and the level of service you expected to receive.
We also apologise for the confusion you experienced regarding the availability of the replacement PCB and the inconsistencies in the information provided. We understand how this would have understandably affected your confidence in the process, and this is not the standard of service we aim to deliver.
Your comments regarding communication channels and difficulty reaching a clear point of contact are also noted. We appreciate that being directed through automated systems can be frustrating, especially when you are seeking urgent updates, and we are continuously working to improve the accessibility and clarity of our support services.
While we regret that your experience has led to a loss of confidence in our brand, your feedback is valuable and will be shared with the relevant teams for review to help improve both our repair communication processes and customer support journey.
We are sorry that we were unable to meet your expectations on this occasion and thank you again for taking the time to provide your feedback.
Kind regards,
Jackie
The Haier Team
Great customer service
Great customer service, awesome products, wonderful pricing quick delivery with plenty of special offers to engage customers love looking at there website.
Honestly give them a try !
thanks again
Love my products
14 maj 2026
Omdöme utan inbjudan
Svar från Haier UK
Good Afternoon Stephen,
Thank you for your wonderful review!
We truly appreciate your support and are thrilled to hear that you love your products.
Thank you for choosing Haier, and we hope you enjoy your appliance.
Kind regards,
Raeesa
Haier Services
Excellent service and pleased with Haier
Excellent service and pleased with the model I have ordered. Great product to buy
5 juni 2026
Omdöme utan inbjudan
Svar från Haier UK
Good afternoon Jaspreet,
Thank you for your kind review.
We're delighted to hear that you received excellent service and that you're pleased with the model you ordered. It's wonderful to know that you're happy with your purchase and consider it a great product.
Thank you for choosing Hoover. We appreciate your feedback and hope you continue to enjoy your appliance.
Kind regards,
Chloe
Hoover Customer Care
I have a 4 door haier refidgerator and…
I have a 4 door haier refidgerator and very dissapointed so hard to get it to work after turning off to move to another house... to find it so complicated to start up again... why do you make your appliances so complicated to use..??? is this progress... why not go back to the KISS principle (keep it simple stupid) so far have a refridgerator that does not work.. should be able to just turn it on and that's all it needs... not happy folks..
17 juni 2026
Omdöme utan inbjudan
Svar från Haier UK
Good Morning Heather,
We’re very sorry to hear about your experience and sincerely apologise for the frustration this has caused. Please could you email your name, address, and your review to social.media@hoovercandy.com and we can advise further.
Kind Regards
Tara
The Haier Team
Svar från Haier UK
Good Morning Carly,
Thank you for your review! We are very glad to hear you are happy with the service you have received and do appreciate you taking the time to leave a review
Kind Regards
Tara
The Haier Team
got sent the wrong tumble dryer sent…
got sent the wrong tumble dryer sent then had to store it in my house for a week before they come to pick it up and told me they cant sent me the right 1 and i had to wait another week to get my money back
1 juni 2026
Omdöme utan inbjudan
Svar från Haier UK
Good Morning Chris,
We are really sorry to read about your recent experience with us and we can certainly understand your disappointment. We very much appreciate all feedback from our customers as this allows us to relay this back to our quality and product departments for improvements and future development. If there is anything further we can do please let us know
Kind Regards
Tara
The Haier Team
Ridiculous time frames for repairs.
By the time my 18 month old washer will be repaired it will be nearly 2 weeks that is has been unusable. Apparently this is an acceptable time frame and I have been made to feel pressured into taking D&G insurance for future issues.
16 juni 2026
Omdöme utan inbjudan
Svar från Haier UK
Good afternoon, Louise Pritchett
Thank you for taking the time to leave your review.
We are sorry to hear of your disappointment with the repair timescales for your washing machine and appreciate the inconvenience this has caused.
We understand how difficult it can be to be without an essential appliance, and we regret that the repair process has not met your expectations. We always aim to complete repairs as quickly as possible; however, appointment availability and parts supply can occasionally affect the timescales involved.
We are also sorry if you felt pressured when discussing additional cover options. Any protection plans offered are entirely optional and are intended to provide customers with information about future support options.
If you would be kind enough to send us your name and address details to social.media@hoovercandy.com we will look into this matter further and be in touch
Kind regards
Fiona
The Haier Team
Really hard to contact other than by…
Really hard to contact other than by email. Failed to deliver product on agreed date.
16 juni 2026
Omdöme utan inbjudan
Svar från Haier UK
Good afternoon, Jane Jewell
Thank you for taking the time to leave your review.
We are sorry to hear that you experienced difficulties when trying to contact us and that your delivery was not received on the agreed date.
If you would be kind enough to send us your name and address details to social.media@hoovercandy.com we will look into this matter further and be in touch
Kind regards
Fiona
The Haier Team
Excellent Value and Quality TV
I'm really impressed with my new Haier H43K85GUF TV. The picture quality is excellent, with sharp detail, vibrant colours and a great viewing experience overall.
While the built-in speakers are what you would expect from a TV in this price range, the sound is perfectly adequate for everyday viewing.
What has impressed me most is the overall design and build quality. The TV looks modern and premium, and it feels very well made for the price paid. The Fire TV operating system is easy to use, responsive, and comes with all the major streaming apps you could need straight out of the box.
Overall, this is a fantastic TV that offers excellent value for money. I would definitely recommend Haier's new range of TVs to anyone looking for a feature-packed smart TV with great picture quality at a competitive price.
5 juni 2026
Omdöme utan inbjudan
Svar från Haier UK
Good Morning Mike,
Thank you for taking the time to share your feedback.
We are delighted to hear that you are enjoying your new H43K85GUF TV and that you are pleased with the picture quality, design, and overall build quality. It's great to know that the Fire TV platform has provided an easy-to-use experience and that the range of available apps has met your expectations.
We are particularly pleased that you feel the TV offers excellent value for money, as delivering high-quality products at competitive prices is something we strive for.
Thank you once again for choosing Haier and for recommending our new TV range. We hope you continue to enjoy your TV for many years to come.
Kind regards,
Lauryn
Haier Team
Great products
Love my new matching washing machine and tumble dryer from Haier. Ordered direct and got free fast delivery. The washer is so quiet I had to check it was on and the dryer is much quicker than my previous heat pump dryer. Highly recommend.
X9 Washing Machine - Graphite - 10KG (HW100-B14387GU1)
X9 (Heat Pump) Tumble Dryer - Graphite - 9KG (HD90-CQ387PGU-UK)
4 juni 2026
Omdöme utan inbjudan
Svar från Haier UK
Good morning Michelle
Thank you for your fantastic review!
We're delighted to hear that you're enjoying your new matching washing machine and tumble dryer from Haier. It's great to know that the ordering process was straightforward, the delivery was fast, and that you're pleased with the performance of both appliances.
We're especially pleased to hear that the washing machine is impressively quiet and that the tumble dryer is drying more quickly than your previous heat pump model.
Thank you for choosing Haier and for your recommendation.
Kind regards,
Jackie
The Haier team
I live on an Island in the Firth of…
I live on an Island in the Firth of Clyde, a 40 min ferry journey to the mainland and about another 30 minutes to Glasgow. I ordered a fridge freezer back in March 2026 with delivery to me on a specific date. A day later the delivery date "was no longer available" I would be contacted .I was never contacted but 2 men with a van turned up at my house with my fridge freezer on 22 April a month after I ordered it. The next day on going to plug it in I discovered that the pins on the fridge freezer had broken off. Then the real saga started. Haier said I would receive a replacement freezer and that the broken one would be taken away. I waited and waited for a delivery date for the new freezer , nothing happened despite me contacting Haier and the delivery company ,tracking showed that it was sitting in a warehouse since 27th April. Eventually 2 weeks ago I cancelled the order and asked for a refund of the nearly £580 I had paid. I am still waiting some 2 weeks later. All I get is that my query has been escalated to service department .
12 juni 2026
Omdöme utan inbjudan
Svar från Haier UK
Good Afternoon Mr McKillop,
Thank you for taking the time to share your experience.
We are very sorry to hear about the difficulties you have encountered with your order, from the delayed delivery and damaged appliance to the subsequent delays in arranging a replacement and processing your cancellation request. We appreciate how frustrating this must have been, particularly after waiting so long for a resolution.
We understand your concerns regarding the lack of communication and the time taken to progress your case. This is not the level of service we aim to provide, and we apologise for the inconvenience caused.
If you would be kind enough to send us your name and address details to social.media@hoovercandy.com we will look into this matter further and be in touch.
Kind regards,
Raeesa
Haier Services
Delivered and installed In the time…
Delivered and installed In the time allocated. Very pleasant personnel delivering and installing
3 juni 2026
Omdöme utan inbjudan
Svar från Haier UK
Good Afternoon Lesley,
Thank you very much for sharing your experience, we're glad to know you're happy with our delivery team.
Kind regards,
Alina
Haier Hoover Candy Team
The fryer is excellent
The fryer is excellent, and the ordering and delivery process were good, but the lack of a proper instruction booklet in English is a severe disadvantage and requires a lot of trial and error which is irritating.
5 juni 2026
Omdöme utan inbjudan
Svar från Haier UK
Good afternoon, Gareth
Thank you for taking the time to leave your review.
We are delighted to hear that you are pleased with your fryer and that you found the ordering and delivery process to be a positive experience.
We are sorry to learn of your disappointment regarding the instruction booklet. Customer feedback is extremely important to us, and we appreciate you highlighting this issue. We understand how frustrating it can be to rely on trial and error when getting to know a new appliance.
Your comments have been noted and will be shared with the relevant team for consideration.
Thank you for choosing Haier, and we hope you continue to enjoy using your fryer.
Kind regards,
Fiona
The Haier Team.
I pretty much back all the other…
I pretty much back all the other reviews. Had a washing machine for 3 years, single bloke, small weekly wash. Never had one break down before. Completely kaput, won't be buying Haider again.
11 juni 2026
Omdöme utan inbjudan
Svar från Haier UK
Good Morning Paul,
We’re very sorry to hear about your experience with the washing machine. Please could you email your name, address, and your review to social.media@hoovercandy.com and we can advise further.
Kind Regards,
Alina
The Haier Team
Worst customer service of my life
Absolute rubbish product. Glass shattered first week. Trying to get it fixed was one of the worst customer experience sitatuions of my life. Tech demanded super early hours then no showed without even telling us. Avoid at all costs.
RE: THE REPLY BELOW
I emailed Haier. They reiterated the same nonsense they've already told me before. Thanks for that. Really glad they took one more opportunity to waste my time.
11 juni 2026
Omdöme utan inbjudan
Svar från Haier UK
We are very sorry to hear of your experience and apologise for the disappointment and inconvenience caused. This is certainly not the standard of service we aim to provide.
If you would be kind enough to send us your name and address details to social.media@hoovercandy.com we will look into this matter further and be in touch.
Kind regards
Ismaeel
Hoover Candy Haier
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