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After receiving the product, I tested the fiber laser. It immediately demonstrated to be a defective item. When I power the laser for use it would constantly reboot. Not only that, the supply would always spark when removing the USB ports, making it extremely hazard. Unbeknownst to me, the same USB port sent an unregulated voltage to my connected laptop which made my laptop no longer functional. I lost everything inside. Gweike refuses to do anything about it, blames the software or anything except themselves. I provided every evidence but they claim a video is subjective. Do not buy, do not trust this company. I am now with an unusable laser that cost me thousands and a laptop that contained a lot of valuable documents and pictures.

Great service and the product is amazing!

Christina is really helpfull and takes her time to satisfy you.

Great products and the support has been great so far. Got a big laser and an engraver and the experience through the store has been great.

Obtaining guidance and parts for them as well is great and they have good communication channels.

Leider hatte ich eine schlechte Erfahrung mit dem Kundendienst. Nach dem Kauf ist alles vorbei und man hat keinerlei Chance ohne Abzügen das Produkt retour zu senden.
Ich habe mir ein Lasermarkierungsgerät gekauft, davor habe ich mich beim Kundendienst 2 x informiert, ob die neue Gweike G3 pro meine Anforderungen entsprechen und bestimmte funktionen hat. Mir wurde jedes Mal versprochen,dass dieses Gerät meinen Erwartungen entspreche. Ich habe sogar ein Screenshot von meinem Verlauf gemacht.
Die große Überraschung , wie ich die Ware bekommen habe, habe ich festgestellt, dass keinerlei dieser Funktionen möglich sind. Ich habe den Kundendienst kontaktiert und die konnten mir nicht helfen. Als ich die Ware retour senden wollte, bekam ich die Mitteilung, dass gemäß AGB 15% abgezogen werden müssten.
Ich habe denen mitgeteilt, dass es nicht meine Schuld ist, sondern die Schuld von der Firma, aber die wollten das nicht akzeptieren. Langer Rede kurzer Sinn. Leider wird vor dem Verkauf das Gelbe vom Ei versprochen, aber das meiste stimmt nicht. Es geht nur um das Verkaufen. Nachdem bezahlt wurde, kümmert sich keiner um die Probleme. Ich habe die Ware behalten, aber kann es keinem empfehlen.

Had great demonstration visit with Marcel. 90min drive from my place but worth every minute. Got my M800 the day before and could get some very useful hints. Once myMCore is in , I might like to do demos as well.already applied.

I’ve received one of the first M3 Ultras in the US. It has been a game changing machine for my shop and allowed me to complete projects I could only dream of before

I’ve just bought the G2 laser 20w and it’s so good! The g2 laser works perfectly and i want to thank Judy from the costumer care for helping me with the purchase.

3 replacements all with issues and I finally got fedup done giving chances. Returned the last one the proof of delivered shows the warehouse received it 05/28/2026 and I was told by their employe Christina I would get a refund after the warehouse has it. Now I'm getting the run around for my refund. Three machines and all no good. Save yourself tons of aggrivation and get one from a reputable company.
Well I finally received my refund I was told it would be a complete refund however it was not. The transaction had to go through PayPay because the original purchase was past the time limit to apply it to the card I used. The PayPay fees $64.61 and $24.05 came out of the refund,so much for a full refund. I figure Christina lied about the time frame because she didn't like the first review.
I do give thumbs up to the support team. Through all the problems thay did their best to resolve the issues. But as I told them I purchased this to work with not on. I'm just happy it's finally over.

Le support whatsapp est vraiment très bon , répond vite.
Leur matériel est de qualité inégalable sur le matériel que j'ai acheté. Les yeux fermés

The customer service is great, I got help in a very few minutes. 👍🏼

The ordering process was fast and easy and any questions answered immediately in the chat. I was looking for a fiber laser and this was the most cost effective one for the metal work I was doing and I am anxious to get this and try it out. The shipping times are pretty reasonable if they have a local warehouse near you. Also no taxes was an added bonus!

I purchased the Gweike G2 30w with electronic lift. So far, I'm extremely happy! Here are some thoughts:

* The laser was packed extremely well and was delivered within 48 hours.
* Assembly is very easy. Most of the parts are keyed so it's pretty much impossible to assemble it incorrectly. The alan wrench and screws are not the best quality, but they are completely fine for the application.
* The laser is easy to use. The laser I received (in the US) does not have an emergency stop, so YMMV depending on the market you are in, but it makes no real difference to me. Just be aware the videos put out by Gweike may be a slight mismatch to the device you receive.

The GLaser software is just ok. I switched to Lightburn immediately. Both work well, but Lightburn is a better way to go overall. I also purchased the rotary chuck. There have apparently been some changes to the chuck compared to what you see in the videos. It is no longer spring-loaded. Instead, it is a chuck with a chuck wrench. The rotary chuck itself is fine and seems to work well. Unfortunately, the chuck wrench provided is not the right size for the ring gear, so it binds. For me, it's not a huge deal since I have plenty of chuck keys of various sizes and you can get it to about the right tightness by hand, but just be aware of this.

I did some test jobs deep engraving aluminum and some experiments with steel and stainless. Worked great in all cases. I did find that the 30w needs more passes than I would have expected to deep engrave the aluminum, but I'm hoping swapping to a 110mm lens will increase the power and speed that process up.

Overall, I'm quite pleased. I reached out with a minor issue and support got back to me within a few hours. I would recommend this product!

I recently purchased the Gweikecloud G2 30W Fiber laser. After some trial and error, I am up and running with setting in lighburn, even figuring out how to engrave deep relief brass coins. They also have great customer service.

I had a lot of systemic problems and support helped me very well

The pre-purchase chat customer service was quick, friendly and brilliant.

Great company, customer support is fantastic, quick response to problems

Speaking with Gweike sales asking if there was a local demo available and while they themselves did not have a local business presence they were very quick to offer up contact information for multiple end users that were willing to do demos & talk about their experience with their equipment. I have spoke to one of their customers & expect to schedule a demo with them soon. I fully expect to be ordering an M3 Ultra & possibly more equipment from them in the future.

I had some questions about a product and the staff was super friendly and effective in explaining all the details based on my business needs.

Online chat was very helpful . They were able to answer my questions quickly and were able to show me a an example of the engravers capability while online.
Customer service excellent

Ho acquistato un gweike cloud 55w co2, una macchina che funziona perfettamente e si integra anche con lightburn, l’assistenza tecnica per la risoluzione dei problemi è molto disponibile trami WA , mi ha guidato passo passo nella configurazione e risoluzione di problemi nonché dubbi