I spent AED 1,800 on glasses in Deira branch, but the experience was extremely disappointing. The lenses were poorly made — neither my near vision nor distance vision is clear. The staff’s advi... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
خدمة العملاء لديكم سيئة للغاية اخبرتهم انني اود اعادة السلعة ثم اخبرني ان المندوب سياتي لاستعادة الشحنة وسيتم خصم 84 فقط ثم اخبرني بعد ذلك ان علي ان اذهب بنفسي الى شركة الشحن واقوم بدفع قيمة الشحن الت... Se mer
Företaget har svarat
I've placed an order at 10:27 am yesterday which was a Thursday and my best hope was to receive the items on Saturday afternoon since it's already not early morning and Friday is the day off here.... Se mer
Företaget har svarat
I place an order for my contact lenses last Thursday but I received a call the day after that my lenses will not be available and they offer me to try another one and a bit cheaper from the brand that... Se mer
Företagsinformation
Skrivet av företaget
We are a dynamic and vibrant organization with roots going back to the early 1960’s. Our very first outlet in Dubai started in the year 1963 in Deira. Since then, we have grown and developed into a formidable Eye-wear chain in the United Arab Emirates.
Kontaktuppgifter
Baniyas Square, 550, dubai, Förenade Arabemiraten
- 04 228 4328
- online@gulfoptic.com
- gulfoptic.com
2,9
Medel
141 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 80 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Gulf Optic
Dear Customer,
We apologize for the inconvenience. The item was showing as available when ordered, but it became out of stock before processing. Thank you for your understanding.
The lenses quality I received has some…
The lenses quality I received has some issue. It’s making my eyes watery and red after 3rd wear. Not at all good. I thought of using it every month as I loved the colour range
30 maj 2026
Svar från Gulf Optic
Dear Customer,
We're sorry to hear about your experience. Please ensure that you wash your hands thoroughly before handling the lenses and always clean and store them using fresh lens solution. Improper handling or lens care can sometimes cause eye irritation, redness, or watering.
If the issue persists, please stop using the lenses and let us know so we can assist further.
Thank you.
Item 'out of stock'
Received a Whatsapp days after placing order saying my item was not in stock. Asked for a refund. Was instead told to wait 4 weeks for item to come back into stock.
11 maj 2026
Svar från Gulf Optic
Dear Customer,
Sorry for the inconvenience caused. The item is currently out of stock and was expected to arrive in about 4 weeks, which was also previously confirmed with you.
Kind regards,
Customer Support Team
Great prices and very responsive to…
Great prices and very responsive to queries via the WhatsApp number. Well done. Will buy again.
3 maj 2026
Svar från Gulf Optic
Thank you so much for your kind feedback! We’re really happy to hear that you were satisfied with our prices and customer support. We always aim to respond quickly and provide the best service possible. Looking forward to serving you again soon!
I spent AED 1,800 on glasses
I spent AED 1,800 on glasses in Deira branch, but the experience was extremely disappointing.
The lenses were poorly made — neither my near vision nor distance vision is clear. The staff’s advice was not professional; it felt like they were more focused on selling higher-priced products rather than helping me choose what actually suits my needs.
One staff member (with a large beard) initially promised a correction, but later disappeared. When I followed up, the rest of the team asked me to pay again for new lenses instead of fixing their mistake.
Overall, very unprofessional service and a waste of money. I would not recommend this place to anyone.
8 mars 2026
Omdöme utan inbjudan
Svar från Gulf Optic
Dear Customer,
We sincerely apologize for the inconvenience and disappointment caused. This is not the experience we aim to provide. We take your feedback seriously and would like the opportunity to review your case properly and find a suitable solution. Please share your contact details or visit the branch so our management team can assist you directly.
Thank you for bringing this to our attention.
good customer care and fast delivery.
quick response from Faheem. fast delivery. thank you
9 april 2026
Svar från Gulf Optic
Thank you so much for your kind feedback! We’re really happy to hear that you were satisfied with our prices and customer support. We always aim to respond quickly and provide the best service possible. Looking forward to serving you again soon!
no response at all
no response at all
they did not have my order in stock and never communicated that to me! I had to call and ask for myself after 3 days of no revert back from their side
24 mars 2026
Could do better…
Initially very impressed until I received my order which had half of the items missing. I had to call to find out why , at which point I was told that they were out of stock and that I would need to wait between 4 and 6 weeks! I should have been informed straight away.
4 mars 2026
I had a great experience at Gulf Optic
I had a great experience at Gulf Optic. The staff were kind, patient, and truly human-friendly. They helped me find perfect frames with care and professionalism.
9 februari 2026
Omdöme utan inbjudan
Excellent Quality Lenses & Smooth Service!
Great experience buying lenses from Gulf Optic, the quality is excellent and very comfortable to wear. Fast delivery and smooth service made the whole process hassle-free!
4 februari 2026
Omdöme utan inbjudan
Courteous staff, price reasonable, fast delivery and quality good
I recently purchased a pair of lenses for my wife from Gulf Optics, Sheikh Colony branch, Dubai. The staff Ms. Tania was very courteous. She did a thorough eye test and gave her recommendations. Prices were reasonable and delivery was very quick. My wife is absolutely happy with the new pair of lenses. I will definitely go there for my/our future needs also.
8 september 2024
Omdöme utan inbjudan
I've received my sunglass next day
I've received my sunglass next day
Very beautiful sunglass
Exactly same as photo
Iam really appreciated. Thank you
24 juli 2024
Late delivery
Late delivery, gave me false promises of when I’ll be receiving my order when it was urgent, courier was also rude when I called. Will not be ordering again from Gulf Optic, very disappointed.
12 juni 2024
The sunglasses I’ve ordered is not same…frame cooour is different.
The sunglasses I’ve ordered is not same , comes in different colour of frame with scratches and looks old .
11 juni 2024
Svar från Gulf Optic
thank you for the feedback
long tine to ship my order
25 december 2023
Product received I am happy with that.
Product received I am happy with that.
There was no mention about TAT to deliver, also customer care mentioned in website wasn't working. I have sent an email,There was a delay in response.
22 december 2023
Amazing I like it so much nice…
Amazing I like it so much nice packaging in two days I get it quick and professional delivery service
5 december 2023
Svar från Gulf Optic
thank you for your feedback
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