Guardian Protection Products Omdömen 170

I purchased a couch from Bob's Discount Furniture and additionally purchased a 5 year warranty from Guardian. After just having the couch for a few months, the bottom frame and seam started to separate on a nearly new couch with hardly ANY wear. Guardian send a technician over to fix the issue which resulted in the couch being nailed together. I was skeptical that it would be enough to resolve the issue but since I had a 5 year warranty, I waited to see if any issues arose after "the fix". Well, this same issue happened again because the frame is cheap and they are refusing to cover the damages. This couch is only used for its intended purpose should be covered by the warranty as it was the first time, as this should be considered accidental at the very least. All I do is sit on the couch and it's falling apart on both sides?? They are refusing to help me and their customer service is awful.

GPP is a SCAM. They deny the claim for any meritless reason and manipulate the wording/acceptable reasons to approve. DO NOT WASTE YOUR MONEY!!!!! Check the hundreds of reviews on BBB, Consumer Affairs, anywhere. You will find countless reviews of customers being denied and ripped off of hundreds of dollars for this fake warranty plan.

If you read the legalese, who does that, you will see that they cover virtually nothing. We need to report them to the furniture companies we bought from. 97% unfavorable, need more be said?

Total scam. Run from offers of the “Protection Plan” besides separating you from your hard earned money it offers zero. My claim on three pieces of furniture From Ashley Home were all summarily denied and deemed “final decision”. This is flat out a rip-off. Hundreds of dollars spent on this “protection” and all we got was a bad taste in our mouth. If offered this Guardian Plan just say “No”. When it comes to Guardian: Poof you’re getting taken. Bad form Guardian, bad form.

Just adding my one star that should be a zero star. We bought furniture from rooms to go and they sold us the extended warranty that goes through guardian. We were told it would cover wear and tear, breaks and more. Well a chair broke specifically while we were moving it into the house. We got told because of that we were denied and they wouldn't cover it. The reps were snide by email and basically have turned us off from buying any furniture from rooms to go/ any of the extended warranties. They are a waste of money and guardian is honestly the WORST company. Buyer Beware.

After a month of waiting, they sent out a technician. Sept 16. He was fine. Said they had to order parts and they are taking 2 to 3 months to get. Received an email today asking if the Twin XL beds are in the same room. Adjustable Split King so yes, they are in the same room. One is not working. Why in the world would that matter. Answered their question and received an auto response that said they would not be able to respond to me for 30 to 45 days because of "covid". Covid is the excuse for every company that doesn't want to give any service. The first time they had to fix the bed.(The other side) They sent us the parts and we had to do it ourselves. Because of covid.

They definitely are a scam, you pay extra for the protection and they deny it!, It's w a waste of money, DO NOT BUY!!

Trash. They cover nothing. How is accidental damage not covered, when the policy specifically states it is? Filed a claim, and they stated the damage was ineligible and denied my claim. They get you with the verbiage. They asked me how did the damage occur, I said movers, and they gave me the runaround and told me to contact Rooms 2 Go. I responded and said the damage occurred under "an incident", and they closed the claim. I filed another claim and took days, and then I went into the live chat to cancel the policy (in which you can, full refund within 60 or 90 days, I can't remember which, and prorated thereafter), someone from claims magically sends an email saying I was missing information and asked about providing a picture of the furniture piece, I sent it immediately. It took several more days, then finally received an email stating I'd hear back in 24-48hours (a joke). Then, they sent me an email the following week and stated that they needed more information about how the incident occurred. I stated in the original claim it was due to the bunkie board that chipped the side wood panel of my bed frame. When I received this email asking for more information, I knew where this was heading. I emailed requesting a cancellation and refund on the policy (which you can, as it's stated in the long-winded policy they have) and demanded a receipt of the cancellation and refund amount. I will wait for a response, but I do have legal support standing by in case they want to try me and waste any more of my precious time and energy. I am outside the 1-year store warranty from Rooms 2 Go which sucks, but I for damn sure am not going to be taken advantage of. I'm requesting a refund and I'd recommend you do the same. Additionally, I will be checking with my renter's insurance to see if damages to my furniture are covered under them (I mean what else is the coverage for anyway). Check with your renter's/homeowner's insurance and save yourself time, money, and energy!!!

UPDATE: I have contacted Rooms 2 Go directly to cancel the "protection" plan and requested my prorated refund.

After canceling the 2nd claim, I still received an email stating the claim was processed and denied. This is what they stated to me, and mind you I only requested a repair on a chipped wooden side rail caused by bunkie board:

"Guardian Protection Products has processed the claim to your furniture. The damage you have reported is not eligible for coverage under your extended service contract. The plan you purchased from Rooms To Go does cover your furniture for:

• Frame or structural breakdowns

However, your plan specifically excludes aesthetic parts such as knobs. It is possible you may have protection for this type of damage under your manufacturing warranty. AND bunkie boards are not coverage under your protection plan.

Please contact Rooms To Go directly at 800-766-6786 to file a claim on your manufacturing warranty.

Thank you,
Guardian Protection Products, Inc."

Again, don't waste your time and money, not worth it!!!

GPP - Its just fake. They are professional scammers. They tell lies, cheat and commit fraud. Even after the claim approval, they have not provided any resolution. The Customer service department is a joke. They have been telling me to wait for "1-2 business days" every time I contact. They mock customers by giving false information. I am not sure how BBB has given a A rating. They dont deserve it.

Guardian Protection Products is a SCAM!!! I've tried to file a claim online for damages to a piece of furniture covered by their protection plan. They automatically closed the claim stating that I didn't provide enough info about the damages. There is no way to reopen a claim on their website and provide additional details. When I try to file another claim, they automatically close it stating that the claim is not eligible because I have already filed a claim for the damages. No one answers their phone number (on hold for over an hour). No one responds to their website chat messaging system (says the reply time is under 15 mins, but I kept the window open for 3 hours with no response). I can provide all the info they need for the original claim, but there is no way to contact them to sort it out. I think they want it that way so people will get frustrated and give up trying to contact them. I wish I read all the negative review before I purchased this plan. They appear to be in the business of scamming people out of money, not aftermarket warranties.Guardian Protection Products is a SCAM!!! I've tried to file a claim online for damages to a piece of furniture covered by their protection plan. They automatically closed the claim stating that I didn't provide enough info about the damages. There is no way to reopen a claim on their website and provide additional details. When I try to file another claim, they automatically close it stating that the claim is not eligible because I have already filed a claim for the damages. No one answers their phone number (on hold for over an hour). No one responds to their website chat messaging system (says the reply time is under 15 mins, but I kept the window open for 3 hours with no response). I can provide all the info they need for the original claim, but there is no way to contact them to sort it out. I think they want it that way so people will get frustrated and give up trying to contact them. I wish I read all the negative review before I purchased this plan. They appear to be in the business of scamming people out of money, not aftermarket warranties.

My 110 pound dog urinated on my sofa. Guardian sent a “tech” out for inspection tech stated foam/feather cushions needed to
be replaced. Could not be cleaned because of the feathers. Guardian denied claim because they only cover the fabric not the foam or feathers. The couch is slip covered so we were able to clean the slip covers with 100% success. This company is a full blown scam. Stay Away! Save your money!

They are aweful. The wood/hinge broke off and they denied claim saying it was not a specfic event. Like opening a door is not a specific event. The wording gives them a way out of any claim. Don’t waste your money

This is an updated review since my last one. Guardian gave us 2 solutions to our rocker/recliner saga. We took option 1 which was full price refund to the store to purchase a new chair. I never thought we would get any resolution. I'd like to think they got sick of me calling or sending e-mails on a regular basis. We have already picked out a new chair and delivery will be coming this weekend. I did e-mail them to thank them for a full refund. But, a new warranty, on the new chair, WAS NOT PURCHASED!!!!

A total scam!!! Furniture stores like American Freight will convince you to buy the plan claiming it "covers EVERYTHING!" That is total BS. Guardian never answers their phone or responds to emails. You have to get on chat and even then it's a waiting game until an associate "sees" your chat bubble and decides to answer. My couch frame has broken down and they've been giving me the freaking run around for OVER A MONTH now! This is ridiculous! Don't waste your time, energy, or money on these plans, and honestly reconsider any store pushing this "coverage" as they're obviously all in cahoots and getting a piece of the pie from helping Guardian scam you.

In real time on been on the phone with then for an hour. No one answers. I put my claim in 5 months ago. This is the worst company ever. I’m ready to flip out on bobs because they pushed it on me. They scammed me !!!

I love the wood polish. However, the furniture company that sells their customers this product should know there is a warning regarding cancer. Why would this product be sold or distributed if there is a warning of harm? I was looking to order a leather polish since the furniture store doesn't and they recommended I reach out and until I saw this....Very disheartening.

I think they are a scam. I purchased furniture and got the protection plan for all of it. My daughter wood bed frame broke and it clearly says it is covered in the plan. But, because I couldn't give specifics about what happened and I have ethics and values to not lie, they would not cover the frame break. And I've called and chosen the option for a call back, I never received that call. I'm currently on just waiting for someone to pick up and answer, it's been over 30 minutes so far.

This company is truly a scam. One of my recliners in my sectional, stopped working. I haven't been able to bring the recliner in the up right position for 2yrs. I have made several claims and there has been no response. I am forced now to either buy another piece or if I can, have the motor on the recliner fixed out of my own pocket.

I wish I could give this company a Zero star! This company does NOT COVER THINGS THAT GO WRONG WITH YOUR FURNITURE LIKE THEY SAY that they do. I purchased a sectional from rooms to go 3 years ago and within the timeframe of my warranty I reported damages to my swivel chair because the spring popped and I had a rip causing the chair to dip down in the middle they denied that claim then my ottoman had a stain they approved it. I go into the store not only is the ottoman not available anymore but I have to choose something else and was only given $190 to replace it and if I didn’t find something then it would be a store credit with them coming to pick up the old ottoman from my house. The ottomans that I was seeing were much smaller and $300 or better so basically they want me to spend more money to get an ottoman or a total different color or they will give me a store credit. So here I am stuck between a rock and a hard place because I don’t feel like I should have to add more money when I paid more than $190 for the ottoman. When you purchase your furniture the customer need to be told the truth which is basically do not purchase the protection plan because it’s only made to protect the company NOT THE CUSTOMER!!! NEVER AGAIN WILL I PURCHASE THIS PLAN. Y’all are ripping people off and that’s not a good way of doing business. That’s a quick way to be put out of business.

They refused to cover my claim because the remote controller on our reclining couch randomly stopped working without any rhyme or reason. Tell me why, if you purchase a Warranty from a company claiming to service and repair broken mechanisms, something like repairing a broken remote control would not be included? Don't waste your money on this. COMPLETE SCAM AND WORTHLESS!! The customer service rep at The Room Place assured us that the remotes and reclining mechanisms would be covered under this Warranty. Why are they not being covered now? Where is the disconnect?