Guardian Protection Products Omdömen 170

First they said I was not in there system. I went back to the store and got all the right credentials to prove I paid for the warranty protection on my recliner chair. Next after proving my warranty protection and putting in the date that it happen. (Motor want work on recliner) I wait thinking they are going to call me. They next send a email saying I was ineligible because I have 30 days from the date of saying when the motor went out on the chair to the date of filing the report. Even though I am still covered under the warranty period, Again I told then the date the motor went out. Took almost two weeks to prove i had a receipt for the warranty. However, I was too late because they have a policy stating you only have 30 days to file a claim after the incident happens.

They are a RIP OFF / SCAM. Reporting to the Better Business. The Room Place sold this to me.

This extended warranty from Guardian Protection(GPP) is a waste of time and mostly money. I purchased my furniture from Rooms To Go in March 2023 and put a claim in to have my furniture *cleaned-that’s it, just cleaned- in July after a children’s birthday party. I was told that they don’t cover an “accumulation of stains” nor do they cover stains “where the body comes into contact with the upholstery”. I specifically told them that my children and their guest spilled food and beverages on my dining room chairs and bench—on Accident. How is that not covered when their contract says they cover accidental food and beverage stains? And why wouldn’t you cover stains that come from a human body anyway? I personally feel that an annual cleaning should come with the plan in the first place especially if you don’t file any claims. It’s crazy that we pay hundreds of dollars for warranties that we don’t use but when we do need them we can’t even use them. It’s highway robbery. You’re better off putting money to the side “just in case” for your furniture yourself. Oh, and they refuse to give you a refund.

Terrible Terrible Terrible Waste of Money

LazBoy should be ashamed for conning me into this terrible fabric protection plan. They don't protect anything except their profits. I dont write many reviews but I will tell anyone who will listen that this is a scam and you should stay away. I don't have any advice for how to get them to approve your claim...my only advice is to not buy their plan. You will regret it like I do, $600 later.

I have looked this company up and 1 star reviews speaks. I have 2 sofas that are broken. The stuff that is wrong is covered under the warranty. They said so themselves. But because a date was entered in correctly they won’t fix them. They find any excuse to not fix ppls items. I bet so many ppl will come forward and file suits against this company! I spent 40 mins on hold I was told no worries we will get this fixed let me transfer you. To sit on hold for someone else to come back and say it’s covered but we can’t help you because of date entered. Oh and you can’t fix claims. This has happened to so many ppl! Enough is enough. You will be hearing from my lawyer and I can not wait for others to come forward who have said they are hiring lawyers as well!

Don’t do it!! This company is a scam!!

We purchased a 3 year warranty on multiple pieces of furniture. 2 years in, we decided our mushed down cushions just weren't working out. We'd tried to fluff them ourselves, figure out online ways of restuffing and even rotate cushions. Nothing seemed to work. I called Guardian to file a claim and sent pics of the couch. They denied the claim saying we didn't report the issue within 30 days of it happening. The email also stated "this is the final decision" with no opportunity to respond since this was an unmonitored mailbox.
How do you decide when cushions go too soft? What are the specific characteristics the smushed cushion threshold?
It seems they simply don't want to manage a claim on furniture that doesn't outlive the coverage. Now we are stuck with a terrible couch having paid for coverage that seems useless.

If I could give this company a half star, I would.
This organization claims to offer a 3-year protection plan- steer clear! They will not follow through with their end of the bargain.
This company is making a lot of money off deceiving people, and we will use every channel we can to make sure people know not to trust this organization.
Little to no customer service, and they would not speak to us to allow us to ask questions about their process.
Very deceitful. Very disappointing. Avoid interacting with this company if at all possible.

This company is not easy to reach by any venue phone, email, ect.
Original claim was denied and had the wrong purchase date listed. My couch is still under their warranty and not Bob's discount furniture.
The store has repeatedly tried to resolve the issue and still has no updates from them.

I started a claim for my couch, purchased from Bob's just over a year ago, in February. Now in May, they have finally decided to cover PART of the repair. A week ago I got a call from a "scheduler" who could only schedule service with their one technician based out of FL, I live in MA. I was told they were bringing in techs from afar to catch up on work, but they would only schedule appointments in my area before noon, when I work until 3pm and do not have the flexibility to take time off. The scheduler got rude with me saying I should be grateful for this technician and have someone else meet the tech at my house. The call ended with her leaving my service as pending. In the meantime, I recieved an email from Guardian saying they were listing my claim as expired because I failed to give the technician access to my house! Now, on a Sunday evening, well past 9pm, I have started receiving very vague texts from a technician in my area who will not specify his name or company, but says he got my name through Guardian and can accommodate my schedule tomorrow. After several texts he changed the date at least three times, saying he was sorry, that it was very late by him - Here too, buddy. Call during normal business hours with a hint of professionalism!!! I don't even know if this tech is legit and have no way of confirming with Guardian due to the lateness of his contact, and I'm leary to give access to my house to someone I cannot even verify is with the warranty company. This is not a professional or appropriate way to do business.

This warranty is a joke I bought furniture from Bob's and one of the boards inside the Otterman broke and they say it is not covered I also blame Bob's for selling warranty that don't cover anything 2500 dollar furniture and they tell me I have to get fixed at my own cost.

Hate to say it, but they’re right. Poor service, takes forever to get a response to your claim. Then after they inspect it, they send an email acknowledging the tech’s findings and say to hear from Guardian in 3 days, after they review their inspection. It’s been over a month and I haven’t heard back.

Definitely a scam. They deny any clam you have. Someone sat on our couch and the back pillow ripped. Of course the said it's not covered because it had to be accidental but not stress related. I'm like really? So the only way you are covered if you so happen to have a knife in your pocket that's open and you cut your couch? Definitely not worth the money. Definitely an insurance scam. You are just giving your money away

On July 16th 2020 I bought $1,500 worth of furniture from Ashley furniture. I got the protection plan for $169. I have tried to place a claim with this company for scratches and gouges in my furniture they denied my claim stating that it was already claimed. This stuff that I sent had nothing to do. That was new stuff. It was not the same I sent pictures of recent damage and still got denied. Guardian protection plans are a joke. I will never buy another protection plan from a company or even buy furniture from a company is guardian. Is there insurance? So basically I have a piece of garbage furniture and can't get it fixed because they're claiming that I had already filed the claim with the same damage. It's not the same damage. It's even more damage that I did on my own, the footboard did not have any peeling All I wanted was my furniture fixed but they're not going to do it saying that I had already filed the claim. No, I did not file a claim with the same damage. No, it's not the same damage. I did this all on my own. I will tell everybody in my family if they have to use guardian as their insurance not to buy the buying the furniture because this company is a joke. So now I wasted my money on insurance and on furniture that I'm stuck with made a complaint with the better business bureau and they lied. They're not contacted me yet about my furniture so apparently they're not worried about the review. Unfortunately, better visit bureau close it, which i don't know why because they're a bunch of liars

If I could give this zero stars I would! I purchased a Warrenty to protect my furniture for damage and stains. I’ve submitted 2 claims one for a stain and one for the recliner chair that broke. I waited months for my claim to process. Called numerous times trying to speak to someone for an update which theirs no love representative. Then finally the first three responses was they needed pictures. Mind you pictures were uploaded in the original claim submission. Then my stain claim was denied because I didn’t know how the accidental stain came about. After much back and forth about the broken chair that claim was finally repaired. Now I just continue to get emails saying they are working on getting a servicer. I’ve been waiting more than 3 months. I just bought a new bed set android was offered a guardian plan which of course they won’t get another dollar from me. Don’t give them a dollar.

We bought our furniture from Ethan Allen in Buffalo and bought this extended warranty. We filed a claim in early January and have yet to have anyone come out and see us. This company is absolutely horrible. They have given us nothing but run around asking us to resubmit the same requests numerous times. Lots of bs delay tactics on their part. I would not recommend this warranty to anyone. Our next action will be speaking to a lawyer. We are quite disappointed that a reputable furniture retailer would sell such scam of a warranty.

I filed a claim with Guardian product protection. We bought our sofa set with Bel Furniture about two years ago. The sofa and armchair started getting rips and tears from most of the non leather surfaces. Guardian denied our claim stating it was wear and tear. We will never again purchase a protection plan from this Guardian company.

horrible the worst people ever, save your money don’t waste it on a warranty that won’t help you with anything

HORRIBLE EXPERIENCE! We purchased electric recliners for Rooms To Go for our basement in March 2020. We barely use this furniture and in Dec 2022 the motor died on all 4 recliners. We filed a claim online and it took them 1 month to get a service Technician, who by the way was a subcontractor with a horrible attitude and showed zero respect for our furniture. I don't know why they ask what the problem is if they aren't going to equip the subcontractors with commonly used parts. It's now month 2 and we still don't have working recliners. The bogus messages they put on their website just burn me up and forget getting ANYONE on the phone with customer service. While working, I called and let the phone sit on speakerphone for 2 hours and no one ever answered. I've called early in the morning when they first open, mid-day, and evening and you can NEVER get anyone on the phone. They tell you to leave a number and keep your place in line for a callback and you never get called back. They ride on the excuse that it's COVID and they are short-staffed. It's 2023, give me a break! It's all lies. It's like the milk it out when they know your warranty is about to run out too. I've never experienced such poor service from an organization.

Total ripoff. Americans are struggling to maintain and they are lying about the service they provide.