Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Everything I've tried has been luscious and feels like it's doing me some good. Smart little bottles and roll-on's - minimalist, good quality - and letterbox friendly packaging so no worries if it a... Se mer

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Betygsatt 3 av 5 stjärnor

They offered a cracking promotional deal featuring 4 products. The razor was hopeless - the head wouldn't affix properly to the handle so kept falling off. I had to finish my shave with my boring (... Se mer

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Betygsatt 5 av 5 stjärnor

Recently purchased the Doft Roll-on Perfume- Scandinavian Spring fragrance and it did not disappoint! Lovely perfume, fresh, vibrant tones which lasts and lasts. Great handy size for short trips... Se mer

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Betygsatt 5 av 5 stjärnor

Tried a few of their products. Particularly love their Prickly pair oil and gentle face cleanser. Love other things too but especially their sustainability ethos. Very reliable company, always a bit n... Se mer

Företaget har svarat

Företagsinformation

  1. Hälsa- och skönhetsbutik
  2. Butik med toalettartiklar

Skrivet av företaget

grüum is a young British brand that’s on a mission to make skin, hair and self care products that are kind to you, and the world we share. We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.


Kontaktuppgifter

4,7

Utmärkt

TrustScore 4.5 av 5

7 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen inbjudningshistorik registrerad

Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,7

Alla omdömen

(6 930)

923 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

love this deodorant

love this deodorant, it’s the best solid one I’ve used. Very effective at keeping me dry and fresh and has a lovely scent. My only criticism is that it’s hard to use towards the end of its life when the deodorant is lower than the holder, I hate waste so end up using my hands to apply it at that point, small detail and I don’t know how that would actually be avoided anyway.

1 juni 2026
Omdöme utan inbjudan
Logotyp för grüum

Svar från grüum

Hi Belinda,
Thank you so much for your lovely review—we’re so pleased to hear this is the best solid deodorant you’ve used!
We really appreciate you highlighting the point about using it towards the end as well—that’s such thoughtful feedback. It’s something we’re always looking to improve.
Thanks again for choosing us, it genuinely means a lot to us.
Warm regards,
Mikaela – Team grüum

Betygsatt 5 av 5 stjärnor

All fantastic products

All fantastic products. Love them all.

8 maj 2026
Omdöme utan inbjudan
Logotyp för grüum

Svar från grüum

Hi Sally,
We’re so pleased you’re enjoying your products! Thank you for your support, we really appreciate it.
Warm regards,
Mikaela – Team grüum

Betygsatt 5 av 5 stjärnor

Fantastic quality

Fantastic quality . Such good value for money ... a bar for everything which helps with baggage allowance as an alternative to all those bottled products . Used the charcoal and lemongrass bar since day 1 and couldn't be without it.

1 juni 2026
Omdöme utan inbjudan
Logotyp för grüum

Svar från grüum

Hi Amy,
It’s wonderful to hear you’re enjoying our range—thank you so much for choosing us and for your lovely review! It means a lot to us.
Warm regards,
Mikaela – Team grüum

Betygsatt 5 av 5 stjärnor

The products were of great quality

The products were of great quality. Service was spot on. Nicely priced. Had everything I required as a travel package.

1 juni 2026
Omdöme utan inbjudan
Logotyp för grüum

Svar från grüum

Hi Tony,
We’re so pleased to hear you’re enjoying our products—thank you for choosing us! We really appreciate you taking the time to leave such a positive review.
Warm regards,
Mikaela – Team grüum

Betygsatt 5 av 5 stjärnor

Gruum is amazing

Gruum (groom) is an amazing, caring ethnic company that make everything planet, hair & skin friendly just all the goodness & no bad

1 juni 2026
Omdöme utan inbjudan
Logotyp för grüum

Svar från grüum

Hi Kieran,
Thank you for choosing us! We really appreciate your kind words and for taking the time to leave such a positive review.
Warm regards,
Mikaela – Team grüum

Betygsatt 5 av 5 stjärnor

If you DON'T LIKE chemicals being let…

If you DON'T LIKE chemicals being let loose on your body, who does,? Well here's your go to company all natural products at a very reasonable cost. I wouldn't hesitate to buy and use over and over again. Your body will thank you for it. I'm 67 and I love how my skin feels and looks after using. Thank you Gruum.

1 juni 2026
Omdöme utan inbjudan
Logotyp för grüum

Svar från grüum

Hi Beverly,
It’s lovely to hear you’re enjoying your products—thank you so much for your support! Your feedback means a great deal to us.
Warm regards,
Mikaela – Team grüum

Betygsatt 5 av 5 stjärnor

These products have transformed my…

These products have transformed my skin. I love the fact that they are gentle, effective and ethical.

1 maj 2026
Omdöme utan inbjudan
Logotyp för grüum

Svar från grüum

Hi Sarah,
We’re so glad you’re enjoying your grüum goodies! Thank you for your kind feedback and for choosing us—it really means a lot.
Warm regards,
Mikaela – Team grüum

Betygsatt 5 av 5 stjärnor

Always great products

Always great products, use several on repeat as my daily routine.
Good prices and some fantastic offers.
Easy to use website, love doing business with this company

28 maj 2026
Omdöme utan inbjudan
Logotyp för grüum

Svar från grüum

Hi R J,
Thank you so much for your positive comments—we’re delighted you’re enjoying our products! We truly appreciate you taking the time to share your thoughts.
Warm regards,
Mikaela – Team grüum

Betygsatt 5 av 5 stjärnor

Superb Customer Service and Products

I've been using Gruum for a few years now and love the majority of their items. Sun cream especially is excellent. Customer service is superb. Thanks Gruum and please keep making amazing eco stuff!

1 juni 2026
Omdöme utan inbjudan
Logotyp för grüum

Svar från grüum

Hi Ally,
We’re so pleased to hear you’re loving your products—thanks so much for choosing us! Your review and kind words really mean a lot to the team.
Warm regards,
Mikaela – Team grüum

Betygsatt 5 av 5 stjärnor

Shampoo Bar

My order was delivered quickly and the packaging was good. The shampoo bar I bought was lovely, it had a good lather and was a great space saver for travelling too.

23 mars 2026
Omdöme utan inbjudan
Logotyp för grüum

Svar från grüum

Hi Lynne,
Thank you for your lovely review! It’s great to know you’re enjoying our products—we’re really grateful for your support.
Warm regards,
Mikaela – Team grüum

Betygsatt 5 av 5 stjärnor

Excellent products and customer service

Got a free trial and added a few bits too! Including shampoo and conditioner bars, face wash, lip balm. The envelope got damaged during delivery and virtually everything had fallen out. When I contacted the company they immediately sent replacements and I love the products I’ve tried so far. Suspect I’ll be back for more!

28 maj 2026
Omdöme utan inbjudan
Logotyp för grüum

Svar från grüum

Hi Caroline,
We’re so happy to hear you’re enjoying what you’ve received—thank you for choosing grüum! Your feedback means the world to us.
Warm regards,
Mikaela – Team grüum

Betygsatt 1 av 5 stjärnor

No notification or free return

Doesn't provide notifications of upcoming orders when on subscription and sends it without warning, giving no chance to delay or cancel if you don't want. After that they then ask you to pay for the postage to return it.

Never trust this company with a subscription, only buy one time if you're going to make a purchase.

29 maj 2026
Omdöme utan inbjudan
Logotyp för grüum

Svar från grüum

Hi Josh,
Thanks for your feedback, we’re really sorry to hear about your experience and appreciate you sharing these points around subscription. This isn’t the experience we aim to provide and we would love to make things right.
We’ve replied to your email and are keen to help, and we’re confident we can get this resolved for you 💚
Warm regards,
Mikaela & team grüum

Betygsatt 5 av 5 stjärnor

I bought a selection of soaps and…

I bought a selection of soaps and shampoo bars. All of the products that I have tried have been lovely. Better value and quality than lush and faith in nature products.

8 maj 2026
Omdöme utan inbjudan
Logotyp för grüum

Svar från grüum

Hi Wendy,
Thank you for your kind words! We’re so pleased you’re enjoying our products and really appreciate you sharing your positive feedback.
Warm regards,
Mikaela – Team grüum

Betygsatt 2 av 5 stjärnor

£5 postage for a single bar of soap!

£5 postage for a single bar of soap!! Seems pretty high and leads me to suspect that there is a decent profit in the postage, cannot see how it can be this much. Even adding a bit for packaging would not bring it to that cost. Not foor me.

29 maj 2026
Omdöme utan inbjudan
Logotyp för grüum

Svar från grüum

Hi Tom,
Thanks for your feedback, we’re sorry to hear you’re unhappy with the postage. We’d really love to look into this for you, so please reach out to us at support@gruum.com (subject FAO Mikaela) and we’ll do our best to help.
Warm regards,
Mikaela & team grüum

Betygsatt 5 av 5 stjärnor

Excellent customer service

I really like the products from this brand.
The facial charcoal bars really suit my sensitive skin and cause no reaction.
I've also bought the wonki bars a few times. They're an excellent idea to reduce waste, as they are the offcuts.
I've ordered them a few times and have been lucky sometimes to get the small cut offs which are brilliant for weekends and holidays.
Some of the wonki bars have ingredients which have not suited my skin, but they are such great value that it's worth me buying them.
I've tried lots of different products and there is a big range to choose from.
Delivery is always very quick with this brand and customer service is excellent.
I've recently experienced an issue with delivery and everything was resolved within 24 hours.

29 maj 2026
Omdöme utan inbjudan
Logotyp för grüum

Svar från grüum

Hi there, thank you for your wonderful review! We're so pleased you're enjoying the charcoal bars and wonki bars, and we're glad our team could quickly resolve your delivery issue :)

All the best,
grüum Team x

Betygsatt 5 av 5 stjärnor

Excellent!!

I first tried Gruum products via a promotion where you only had to pay postage. I wasn’t expecting much! But, I was very pleasantly surprised! As my old faithful products run out, I am gradually replacing them with similar Gruum ones. My face is very sensitive, but has not reacted at all and skin feels happier than it has in a long time. Love the sensible packaging, competitive pricing and prompt despatch. Very happy to recommend

29 maj 2026
Omdöme utan inbjudan
Logotyp för grüum

Svar från grüum

Hi Jenny, thank you for such a thoughtful review! We're happy the products have been kind to your sensitive skin and that you're enjoying the packaging, value and service.

All the best,
grüum Team x

Betygsatt 5 av 5 stjärnor

Great products which are predominantly…

Great products which are predominantly vegan-friendly. (I think it’s one of their hair soaps which isn’t, but check). Very pleased with their excellent customer service - something increasingly hard to come by! 👏

28 maj 2026
Omdöme utan inbjudan
Logotyp för grüum

Svar från grüum

Hi Foillan, thank you for your lovely feedback! It's great to hear you're enjoying the products and that our customer service made a positive impression :)

All the best,
grüum Team x

Betygsatt 5 av 5 stjärnor

Great skincare brand

Great skincare brand, natural and effective, frequently offering good promotions

14 mars 2026
Omdöme utan inbjudan
Logotyp för grüum

Svar från grüum

Hi Franny, thank you!
We're so pleased you're enjoying our natural skincare and taking advantage of our promotions. 😊

All the best,
grüum Team x

Betygsatt 5 av 5 stjärnor

Lovely products

Lovely products, great company, I will absolutely buy again

27 maj 2026
Omdöme utan inbjudan
Logotyp för grüum

Svar från grüum

Hi Jacqueline, thank you for your kind words! We can't wait to welcome you back for your next order 🧡

All the best,
grüum Team x

Betygsatt 5 av 5 stjärnor

I love love love this company

I love love love this company! MH latest purchase was a set of roller ball fragrances one for each month
They smell amazing and so easy to carry about
Always great quality and sustainable packaging

27 maj 2026
Omdöme utan inbjudan
Logotyp för grüum

Svar från grüum

Hi Susan,

Thank you for your wonderful review! We're really pleased you're enjoying the rollerball fragrances and our sustainable packaging. ✨

All the best,
grüum Team x

Detta är Trustpilot

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