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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Everything I've tried has been luscious and feels like it's doing me some good. Smart little bottles and roll-on's - minimalist, good quality - and letterbox friendly packaging so no worries if it a... Se mer

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Betygsatt 3 av 5 stjärnor

They offered a cracking promotional deal featuring 4 products. The razor was hopeless - the head wouldn't affix properly to the handle so kept falling off. I had to finish my shave with my boring (... Se mer

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Betygsatt 5 av 5 stjärnor

Recently purchased the Doft Roll-on Perfume- Scandinavian Spring fragrance and it did not disappoint! Lovely perfume, fresh, vibrant tones which lasts and lasts. Great handy size for short trips... Se mer

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Betygsatt 5 av 5 stjärnor

Tried a few of their products. Particularly love their Prickly pair oil and gentle face cleanser. Love other things too but especially their sustainability ethos. Very reliable company, always a bit n... Se mer

Företaget har svarat

Företagsinformation

  1. Hälsa- och skönhetsbutik
  2. Butik med toalettartiklar

Skrivet av företaget

grüum is a young British brand that’s on a mission to make skin, hair and self care products that are kind to you, and the world we share. We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.


Kontaktuppgifter

4,7

Utmärkt

TrustScore 4.5 av 5

7 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen inbjudningshistorik registrerad

Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,7

Alla omdömen

(6 930)

923 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Every product I've bought from this…

Every product I've bought from this company i've loved.
Facial soap bars , remove make up easily, even Mascara, and no scrubbing needed.
Moisturiser, soaks in easily , isn't tacky and makeup sits nicely on it.
Sun cream blends in easily. Isn't tacky and is waterproof, It is factor 50 which is very important as I have had a malignant melanoma.
Highly recommend this company , I have been buying from them for 3 years, never disappointed.
Well done Grumm.

1 juni 2026
Omdöme utan inbjudan
Logotyp för grüum

Svar från grüum

Hi Christine,
Thank you so much for your lovely feedback and for your continued support over the years, it really means a lot to us! We’re so glad you’re enjoying the products and that they’re working well for you.
Warm regards,
Mikaela
Team grüum

Betygsatt 5 av 5 stjärnor

Purchased their Christmas advent…

Purchased their Christmas advent calendar so that I could try a mixture of items! Still have some to try but so far very impressed! Ideal for taking on holiday!

11 juni 2026
Omdöme utan inbjudan
Logotyp för grüum

Svar från grüum

Hi Linda,
Thanks for the great review! We are so pleased to hear that you are still enjoying working your way through the Advent Calendar!
Warm regards,
Mikaela
Team grüum

Betygsatt 5 av 5 stjärnor

Repeat Customer

Been a customer for a while now and their products never disappoint! I have sensitive skin that breaks out easily and their face and body skincare leaves it soft and soothed. Customer service is also great, had a recent issue with an order that was resolved very quickly.

11 juni 2026
Omdöme utan inbjudan
Logotyp för grüum

Svar från grüum

Hi Vanessa,
Thank you so much for your continued support, we’re really glad to hear our products work well for your sensitive skin, and that our team could help resolve your issue quickly!
Warm regards,
Mikaela
Team grüum

Betygsatt 1 av 5 stjärnor

Be aware of this Company!

Placed my first order today through a 3rd party Trainline it accept my order took my money sent a confirmation of order saying it had registered an account for me log in to make a password.
Since than over an hour ago if I click on link saying no link I tried to register an account says I have one but I can’t log on. When I go to log in it says I don’t have an account.
I wish it had never ordered anything from this company whose customer services seem appalling.
I either want my order or my money back!
Day 2 still no confirmation of my order being sent just excuse after excuse!! Not good enough
More lies the tracking is not working day 4 no parcel, no refund just lies and more lies!
Very unprofessional company!
Went out this morning came home to find a Package left at my flat front door, received email from Royal Mail at around 11am we will be delivering you parcel today between 8.55 -12.55 no good when you are already out? Eventually my order arrived with no prior notification from anyone company. Needless to say I won’t be ordering again.

10 juni 2026
Omdöme utan inbjudan
Logotyp för grüum

Svar från grüum

Hi H Hardy,
Thank you for your review. We’re sorry to hear about the difficulties you experienced when trying to access your account after placing your order.
We responded to each of your emails with guidance to help resolve the login issue and worked closely with you to ensure you could access your account successfully.
Your order was prioritised, despatched promptly, and tracking details have been shared with you so you can follow its progress.
I can now see that your parcel was delivered successfully within 3 working days and there were no delays. We hope you enjoy using your products and if you need anything else please do not hesitate to get in touch.
We always aim to support our customers and provide the best possible service, and we’re sorry if your experience did not meet the standards we aim for.
Warm regards,
Mikaela
Team grüum

Betygsatt 5 av 5 stjärnor

“Very nice products

“Very nice products, I am using the SPF daily defence every morning on my face and neck and whatever is remaining goes to the back of my hands. Light and moisturising. I am recommending to friends and family.”

5 maj 2026
Omdöme utan inbjudan
Logotyp för grüum

Svar från grüum

Hi Wendy,
Thanks for your lovely review. We are so pleased you are enjoying our daily spf and we are so grateful for the recommendation too!
Warm regards
Mikaela
Team grüum

Betygsatt 5 av 5 stjärnor

Lovely products

Lovely products. Quick delivery.

1 juni 2026
Omdöme utan inbjudan
Logotyp för grüum

Svar från grüum

Hi Maureen,
Thank you for taking the time to leave a review. We are so pleased that you are enjoying our products. Thanks for choosing us!
Warm regards,
Mikaela
Team grüum

Betygsatt 5 av 5 stjärnor

Gruum products are excellent

Gruum products are excellent, and so is their customer service. Very quick response to any query; clear communication; no pressure.

9 juni 2026
Omdöme utan inbjudan
Logotyp för grüum

Svar från grüum

Hi there,
Thank you so much for your kind words and for the 5 stars! We are so pleased we have been able to help.
Warm regards
Mikaela
Team grüum

Betygsatt 5 av 5 stjärnor

Lovely packaging and prompt delivery of…

Lovely packaging and prompt delivery of high quality products

14 maj 2026
Omdöme utan inbjudan
Logotyp för grüum

Svar från grüum

Hi Stella,
Thank you for your lovely review. We are so pleased to hear that you are enjoying everything grüum-it means a lot to us!
Warm regards,
Mikaela
Team grüum

Betygsatt 5 av 5 stjärnor

Lovely products

Lovely products, have used all the soaps, shampoo and conditioner bars, bath salts and bombs, shaving products, and household cleaners, The mineral deodorant bar is fantastic, smells divine and no sweat even digging in the garden
Don't irritate my psoriasis or trigger any allergic reaction which is a miracle given I have brittle asthma and perennial rhinitis and am allergic to most perfumes/scented products
they all work for me and smell amazing....

9 juni 2026
Omdöme utan inbjudan
Logotyp för grüum

Svar från grüum

Hi Elsie,
Thank you for your lovely review. We are so pleased to hear that our products are working so well for you and that your allergies have not been triggered. We hope you continue to enjoy the range.
Warm regards,
Mikaela – Team grüum

Betygsatt 5 av 5 stjärnor

Lovely products and quick delivery

Lovely products and quick delivery. I had kit with face SPF , tan extender, lip conditioner and a roll on fragrance. All are still being used nearly every day. I have a sensitive skin and none of these set up a reaction so thumbs up for that too.

20 april 2026
Omdöme utan inbjudan
Logotyp för grüum

Svar från grüum

Hi Sue,
Thank you for your thoughtful review. We are so pleased that all the products you have tried have been kind to your skin.
Warm regards,
Mikaela – Team grüum

Betygsatt 5 av 5 stjärnor

Their products are great to use and…

Their products are great to use and great for the planet!

8 juni 2026
Omdöme utan inbjudan
Logotyp för grüum

Svar från grüum

Hi Robert,
Thanks for taking the time to leave us a review. We are so pleased you are enjoy our products and our ethos! It means a lot to us.
Warm regards,
Mikaela – Team grüum

Betygsatt 5 av 5 stjärnor

Lovely products

Lovely products, so good to find products that are not full of nasties.

8 juni 2026
Omdöme utan inbjudan
Logotyp för grüum

Svar från grüum

Hi Julie,
Thanks for your lovely review and for choosing us!
Warm regards,
Mikaela – Team grüum

Betygsatt 5 av 5 stjärnor

Amazing products easy to order and…

Amazing products easy to order and worth every penny / highly recommended

7 juni 2026
Omdöme utan inbjudan
Logotyp för grüum

Svar från grüum

Hi Fyeka,
Thank you for leaving such a lovely review. We are so pleased to hear this and thanks for the recommendation, it really means a lot to us.
Warm regards,
Mikaela – Team grüum

Betygsatt 5 av 5 stjärnor

Very good quality items

Very good quality items. I sent a question to the help desk and got a quick and personal reply. Very impressed.
Thank you

7 juni 2026
Omdöme utan inbjudan
Logotyp för grüum

Svar från grüum

Hi Paul,
Thank you for sharing your experience, we were pleased to help and we are glad you are enjoying your products.
Warm regards,
Mikaela – Team grüum

Betygsatt 5 av 5 stjärnor

I forgot to a voucher code at checkout…

I forgot to a voucher code at checkout and placed my order. I sent an email to what I could do about what I had done and less than 24hours I had received an email saying that the order had been dispatched but if I could email the voucher code the company would refund the difference.
I’m very pleased with the quick response and the understanding.
I can definitely recommend grüum as the customer support is fantastic. Thanks again!!

4 juni 2026
Omdöme utan inbjudan
Logotyp för grüum

Svar från grüum

Hi David,
Thank you for your review. It means a lot to hear as we always try our best to help. I hope you are enjoying your purchase and thanks for choosing us.
Warm regards,
Mikaela – Team grüum

Betygsatt 5 av 5 stjärnor

Excellent customer service

I cant comment on the products yet, but the customer service is exceptional. I placed an order but (unknowingly and very stupidly!) got it sent to my previous address. When I contacted them to find out where my order was, they found the issue straight away and got it reordered and sent to my correct address...even though it was my fault I hadn't recieved the original one. Top notch service! Im sure the products will be equally as good once they get here :)

5 juni 2026
Omdöme utan inbjudan
Logotyp för grüum

Svar från grüum

Hi Karen,
Thank you so much for taking the time to share your experience. We are always happy to help. Thank you for choosing us and we hope you enjoy your products.
Warm regards,
Mikaela – Team grüum

Betygsatt 5 av 5 stjärnor

Really quick response and solution

Really quick response and solution, from a company I have nothing but good things to say about!
Love their products and always look forward to them arriving through the door.

5 juni 2026
Omdöme utan inbjudan
Logotyp för grüum

Svar från grüum

Hi GH,
Thanks for your lovely review. We are so pleased to hear how much you love our products. It means a lot to us.
Warm regards,
Mikaela – Team grüum

Betygsatt 5 av 5 stjärnor

Great Customer Service

I ordered some replacement body razor heads but they weren't compatible with my older model handle. I wrote to Gruum regarding the problem, they were extremely helpful and very prompt in replying to my issue. They have offered to send me a complimentary handle, which fits the body razor heads, that I ordered.
I am very pleased with the prompt and helpful response from Customer service.
Thank you.

5 juni 2026
Omdöme utan inbjudan
Logotyp för grüum

Svar från grüum

Hi Fiona,
Thank you for taking the time to share your positive experience. It means a lot to us and we are so pleased we were able to help.
Warm regards
Mikaela
Team grüum

Betygsatt 5 av 5 stjärnor

Fantastic products

Fantastic products, I bought the facial set and it’s lovely on the skin and the face oil smells divine. I would highly recommend buying it’s seems to be geared towards men hence the name I guess, but to all women out there you will be left with a soft, glowing face and the important sun protection, thankyou 😉

12 maj 2026
Omdöme utan inbjudan
Logotyp för grüum

Svar från grüum

Hi Linda,
Thank you so much for your lovely feedback, we’re so glad you’re enjoying the set! And just so you know most of our products are designed to be unisex and suitable for everyone.
Warm regards,
Mikaela
Team grüum

Betygsatt 5 av 5 stjärnor

Brilliant products and outstanding customer service

I have used this companies products for over a year and a half now and absolutely love every single thing I've gotten from the website. I also have the subscription for 6 items @£20 every three months and it's always new and great value for the package you get. I also currently moved address and had a problem with changing it on the app or online, customer service got back to me withing 24hrs and even a follow up email a day later to make sure they could help fix my problem when I had missed the 1st email and hadn't replied. Absolutely fantastic and extremely kind customer service from Mikaela! Never had a problem and team are always happy and willing to help. Keep up the good work guys <3

1 juni 2026
Omdöme utan inbjudan
Logotyp för grüum

Svar från grüum

Hi Wyllie,
Thank you so much for such a lovely review, it means a lot to us! We’re absolutely delighted to hear how much you’ve been enjoying our products.😊
It’s also fantastic to know we could help and I really appreciate your kind words.
Thank you again for your continued support and for taking the time to share such thoughtful feedback.
Warm regards,
Mikaela – Team grüum

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