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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Everything I've tried has been luscious and feels like it's doing me some good. Smart little bottles and roll-on's - minimalist, good quality - and letterbox friendly packaging so no worries if it a... Se mer

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Betygsatt 3 av 5 stjärnor

They offered a cracking promotional deal featuring 4 products. The razor was hopeless - the head wouldn't affix properly to the handle so kept falling off. I had to finish my shave with my boring (... Se mer

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Betygsatt 5 av 5 stjärnor

Recently purchased the Doft Roll-on Perfume- Scandinavian Spring fragrance and it did not disappoint! Lovely perfume, fresh, vibrant tones which lasts and lasts. Great handy size for short trips... Se mer

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Betygsatt 5 av 5 stjärnor

Tried a few of their products. Particularly love their Prickly pair oil and gentle face cleanser. Love other things too but especially their sustainability ethos. Very reliable company, always a bit n... Se mer

Företaget har svarat

Företagsinformation

  1. Hälsa- och skönhetsbutik
  2. Butik med toalettartiklar

Skrivet av företaget

grüum is a young British brand that’s on a mission to make skin, hair and self care products that are kind to you, and the world we share. We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.


Kontaktuppgifter

4,7

Utmärkt

TrustScore 4.5 av 5

7 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen inbjudningshistorik registrerad

Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,7

Alla omdömen

(6 930)

923 omdömen under de senaste 12 månaderna

Skriv ett omdöme
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Betygsatt 5 av 5 stjärnor

Products are excellent

Products are excellent.
Customer service is very responsive.
I would recommend this company

18 juni 2026
Omdöme utan inbjudan
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Svar från grüum

Hi Liane, thanks so much for your kind words! We're happy you're enjoying the products and that our team could provide responsive support. We really appreciate your recommendation.

All the best,
grüum Team x

Betygsatt 1 av 5 stjärnor

I ordered a free sample package - It was all terrible

I ordered a free sample pack containing aftershave balm, a roll-on perfume, shaving foam, and a razor. I only paid for shipping (£5).

The balm, perfume, and foam are all tiny. You can tell why they were giving them away. Plus, the quality leaves much to be desired.

But the worst part was the razor. It simply doesn't shave. Horrible. I had to throw it away and use my cheap disposable razor to finish the job.

Terrible products. It really doesn't matter if everything is "manufactured in the UK" and "good to the environment" if the products are this bad!

I wish I could get my £5 back!

17 juni 2026
Omdöme utan inbjudan
Logotyp för grüum

Svar från grüum

Hi Pablo,
Thank you for taking the time to share your feedback, we’re really sorry to hear that your experience didn’t meet expectations.
I’ve reached out to you privately so we can look into this further and help resolve things for you directly.
While our products may appear small- a little really does go a long way. We’re especially sorry to hear about your experience with the razor.
We’d really appreciate the opportunity to make this right for you and are here to help.
Warm regards,
Mikaela

Betygsatt 5 av 5 stjärnor

Good quality

Grüum products are good quality, and smell amazing.
I particularly enjoyed their Christmas calendar full of lovely products, definitely worth the money. Their customer service is also really helpful.
I wouldn't hesitate to recommend them.

16 december 2025
Omdöme utan inbjudan
Logotyp för grüum

Svar från grüum

Hi Lu,
Thank you so much for your lovely feedback! We're thrilled you enjoyed the Christmas calendar and found it great value—it’s one of our favourites too. It’s great to hear our customer service team were helpful as well.
Warm regards,
Mikaela

Betygsatt 5 av 5 stjärnor

Excellent Customer Services

Had a problem ordering online - contacted Gruum via Chat - then passed on to Customer Services. Andrea was in constant communication - and solved the problem!
Well done Andrea

16 juni 2026
Omdöme utan inbjudan
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Svar från grüum

Hi Keith,
Thank you for your kind words! We're so pleased Andrea could support you and keep you updated throughout. We’ll be sure to pass your feedback on.
Warm regards,
Mikaela

Betygsatt 1 av 5 stjärnor

If I could give 0 I would worst company…

If I could give 0 I would worst company I have dealt with had a £20 voucher ordered 3 things billed me couple of extra items which I did not order try contacting them no telephone number just email and chat, you sent them email they keep sending you the same email again and again canceled my payment and of top of them they want me to pay postage for sending it back. Don't bother waste of time

11 juni 2026
Omdöme utan inbjudan
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Svar från grüum

Hi Moosa,

Thank you for your feedback. We're sorry to hear about your experience. We can see that additional products were added to the order during checkout and were clearly listed in the order confirmation email, but we are sorry if this was not realised at the time. We've also responded to your emails to explain this and attempted to contact you by phone twice to discuss the matter, but have been unable to reach you.
We will try again today and hope to resolve this to your satisfaction. Thank you for your patience, and we apologise for any inconvenience caused.

All the best,
grüum Team

Betygsatt 5 av 5 stjärnor

The products are always amazing

The products are always amazing, i especially love the bath stuff since it moisturised without leaving an oily residue that a lot of other bath products do and they always have deals to look forward too! I had a small issue with my latest order because of the shipping company and the customer service helped me sort it out immediately and were so freindly. Can't recommend them enough.

16 juni 2026
Omdöme utan inbjudan
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Svar från grüum

Hi Mia,
Thank you for such a thoughtful review! We're delighted you love the bath products and that they work so well for you. It's great to hear the team could quickly resolve your delivery issue too.
Warm regards,
Mikaela

Betygsatt 5 av 5 stjärnor

All the products I received were…

All the products I received were brilliant
The roll deodorant was gorgeous smell❤️
The after sun bar was really easy to use❤️ in fact I was quite shocked as didn't think it would work without water😮❤️
The lip sun protection was brilliant ❤️
I haven't used the sun lotion yet but I would presume it's as good as all the other products
Overall the products were absolutely brilliant more than made up with all products
10/10

2 juni 2026
Omdöme utan inbjudan
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Svar från grüum

Hi Dawn,
Wow, what an amazing review, thank you! We're so happy you loved so many of the products, especially the deodorant and after sun bar. We hope you enjoy the sun lotion just as much when you try it!
Warm regards,
Mikaela

Betygsatt 5 av 5 stjärnor

Excellent

Excellent. Replaced my package foc when the first one was mis-delivered

15 juni 2026
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Svar från grüum

Hi Chris,
Thanks for your review! We're glad we could quickly put things right with a replacement—enjoy your products.
Warm regards,
Mikaela

Betygsatt 5 av 5 stjärnor

Love their solid shampoo

Love their solid shampoo, lip conditioner and cuticle oil. Always good quality, don't harm the world. Always well packaged too on delivery.

15 juni 2026
Omdöme utan inbjudan
Logotyp för grüum

Svar från grüum

Hi Margaret,
Thank you for your continued support! We're so pleased you love the shampoo, lip conditioner, and cuticle oil—and that our approach resonates with you too.
Warm regards,
Mikaela

Betygsatt 5 av 5 stjärnor

Great Customer Service

Great Customer Service
Had an issue with one of the many products I have used over the years. Great customer service in helping me with my issue.

12 juni 2026
Omdöme utan inbjudan
Logotyp för grüum

Svar från grüum

Hi,
Thank you for your kind words! We're really pleased our team could help resolve your issue and that you've continued to enjoy our products over the years.
Warm regards,
Mikaela

Betygsatt 5 av 5 stjärnor

I love these products

I love these products. They are so soft and gentle. I will be purchasing more. And customer service is second to none.
Thank you

14 juni 2026
Omdöme utan inbjudan
Logotyp för grüum

Svar från grüum

Hi Geraldine,
Thank you so much for your feedback! We're delighted you find our products gentle and enjoyable to use, and that our customer service stood out to you.
Warm regards,
Mikaela

Betygsatt 5 av 5 stjärnor

Extremely relaxing

Extremely relaxing. My boyfriend is constantly saying; "spray my pillow please" as we get into bed. Good sign!"

12 juni 2026
Omdöme utan inbjudan
Logotyp för grüum

Svar från grüum

Hi Lauren,
This made us smile—thank you! We're so glad you're enjoying the relaxing scents… sounds like they’ve become a household favourite!
Warm regards,
Mikaela

Betygsatt 5 av 5 stjärnor

Gruum are a fabulous company.

Gruum are a fabulous company.
Their products are of exceptional quality and the customer service is second to none.
They answer any questions quickly and effectively.

12 juni 2026
Omdöme utan inbjudan
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Svar från grüum

Hi SP,
Thank you for such a wonderful review! It's fantastic to hear you value both our product quality and customer service—we really appreciate your support.
Warm regards,
Mikaela

Betygsatt 5 av 5 stjärnor

Thanks for these great products!

Easy purchase and fast delivery. These are great items to take on holiday as several are bars not liquids and they are all fantastic!

12 maj 2026
Omdöme utan inbjudan
Logotyp för grüum

Svar från grüum

Hi there,
Thanks for your review! We're so pleased you found the purchase easy and delivery quick. Great to hear the bars are proving perfect for travel too!
Warm regards,
Mikaela

Betygsatt 5 av 5 stjärnor

Gruum Products are Fabulous!

Recently purchased the Doft Roll-on Perfume- Scandinavian Spring fragrance and it did not disappoint! Lovely perfume, fresh, vibrant tones which lasts and lasts. Great handy size for short trips or nights out. You will be amazed at the fragrance, beautiful. Also.......
Skolja Hair + Body soap in Bergamont/Grapefruit- WOW - feeling fresh all over, fabulous fragrance
Selva Brightening Face Wash - amazing for my ageing skin, feels cleaner and brighter
Vat Facial Moisturiser bar - what a difference my skin feels fresh and regenerated.

2 juni 2026
Omdöme utan inbjudan
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Svar från grüum

Hi Barbara,
Thank you for such a detailed and glowing review! We're thrilled you're loving so many products. Your feedback means a lot to us.
Warm regards,
Mikaela

Betygsatt 5 av 5 stjärnor

Amazing products

Amazing products, really good prices, and customer service is brilliant, been ordering stuff for years, I've recommended them to everyone i know.

12 juni 2026
Omdöme utan inbjudan
Logotyp för grüum

Svar från grüum

Hi Daniel,
Thank you for your continued support over the years! We're so pleased you're enjoying the products and value—and really appreciate you recommending us.
Warm regards,
Mikaela

Betygsatt 5 av 5 stjärnor

So happy Gruum is in my life

So happy Gruum is in my life. I've been converted for all my skin care, as have my Mum and sister. I lived also the fact that this is a UK based business who are giving us great value for money. Thank you!

1 juni 2026
Omdöme utan inbjudan
Logotyp för grüum

Svar från grüum

Hi EH,
Thank you for your kind words! It’s amazing to hear grüum has become part of your whole family’s routine. We truly appreciate your support.
Warm regards,
Mikaela

Betygsatt 5 av 5 stjärnor

Excellent customer service

Excellent customer service, lovely products!

9 juni 2026
Omdöme utan inbjudan
Logotyp för grüum

Svar från grüum

Hi Dr Guy Wells, Thank you so much for your kind words and great review, we really appreciate it!
Warm regards
Mikaela
Team grüum

Betygsatt 5 av 5 stjärnor

So easy to order and quick delivery

So easy to order and quick delivery. Really pleased with my products which were sun care items. Roll on for lips, special sun cream for face and a block of after sun. Very impressed

16 maj 2026
Omdöme utan inbjudan
Logotyp för grüum

Svar från grüum

Hi Ann,
Thanks so much for your lovely review. We are so pleased that you are enjoying your products, we hope you will be back for more!
Warm regards
Mikaela
Team grüum

Betygsatt 5 av 5 stjärnor

Great Shampoo bar that cleans hair beautifully

I like shampoo bars and have used the Gruum Coconut shampoo bar for 5 years or so. Their shampoo bars are better than any other brands I have tried. This is the first time I have tried the Mega Moisture version of the bar and it is very good. I wet the bar and my hair, then just smooth the bar down my shoulder length hair a couple of times and there was plenty of shampoo to lather up and clean my hair thoroughly. It also does not cause irritation on my sensitive skin, so the parfum content must be low. It left my hair lovely, clean and soft as well as having a nice shine. I find the shampoo bars so easy so use and for travel - just pop them in the shampoo tin which is simple to put in a wash bag. Takes up much less room than a bottle. Also no plastic bottle, so good for helping reduce all that plastic waste and plastic particles in the water ways and on you. The bars also arrive in pretty cardboard packaging so again, no plastic waste. Great product that I highly recommend."

30 maj 2026
Omdöme utan inbjudan
Logotyp för grüum

Svar från grüum

Hi Lin,
We really appreciate you taking the time to leave such a thoughtful review. Thank you for your loyalty, we are so pleased to hear that our shampoo bars work so well for you. Thanks for choosing grüum!
Warm regards
Mikaela
Team grüum

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